# Desktop Authority Management Suite vs Oracle IT Service Management Suite Comparison | | Desktop Authority Management Suite | Oracle IT Service Management Suite | |---|---|---| | **Star Rating** | 4.3 out of 5 | 4.1 out of 5 | | **Total Reviews** | 20 | 37 | | **Largest Market Segment** | Small-Business (33.3% of reviews) | Enterprise (65.7% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Ratings Comparison | Rating | Desktop Authority Management Suite | Oracle IT Service Management Suite | |---|---|---| | **Meets Requirements** | 8.8 (16 reviews) | 8.3 (31 reviews) | | **Ease of Use** | 8.6 (17 reviews) | 7.9 (31 reviews) | | **Ease of Setup** | 8.8 (12 reviews) | 8.0 (11 reviews) | | **Ease of Admin** | 8.6 (12 reviews) | 8.2 (11 reviews) | | **Quality of Support** | 8.5 (17 reviews) | 7.9 (30 reviews) | | **Has the product been a good partner in doing business?** | 8.5 (12 reviews) | 8.6 (11 reviews) | | **Product Direction (% positive)** | 7.8 (16 reviews) | 7.6 (29 reviews) | --- ## Pricing ### Desktop Authority Management Suite #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Oracle IT Service Management Suite #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **Desktop Authority Management Suite** | 8.0/10 | 8 | | **Oracle IT Service Management Suite** | 8.1/10 | 19 | #### Analysis | Feature | Desktop Authority Management Suite | Oracle IT Service Management Suite | |---|---|---| | **Threat Detection** | 8.3 (5 reviews) | 7.6 (12 reviews) | #### Platform | Feature | Desktop Authority Management Suite | Oracle IT Service Management Suite | |---|---|---| | **Unified Communications Platform** | 8.9 (6 reviews) | 8.0 (16 reviews) | | **Remote Access** | 8.3 (6 reviews) | 7.9 (15 reviews) | | **ITIL Policy Compliance** | 8.1 (6 reviews) | Feature Not Available | | **Asset Tracking** | 8.3 (5 reviews) | 8.2 (15 reviews) | | **IT Knowledge Management** | 9.2 (6 reviews) | 8.0 (17 reviews) | #### Security | Feature | Desktop Authority Management Suite | Oracle IT Service Management Suite | |---|---|---| | **Endpoint Protection** | 6.7 (5 reviews) | 8.8 (12 reviews) | | **Patch Management** | 8.0 (5 reviews) | Feature Not Available | | **Disaster Recovery** | 6.7 (5 reviews) | Feature Not Available | | **Service Management** | 8.0 (5 reviews) | Feature Not Available | | **Workflow Management** | 7.8 (6 reviews) | 8.3 (15 reviews) | #### Agentic AI - Enterprise IT Management | Feature | Desktop Authority Management Suite | Oracle IT Service Management Suite | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) --- ## Reviewer Demographics ### By Company Size | Segment | Desktop Authority Management Suite | Oracle IT Service Management Suite | |---|---|---| | **Small-Business** | 33.3% | 14.3% | | **Mid-Market** | 33.3% | 20.0% | | **Enterprise** | 33.3% | 65.7% | ### By Industry #### Desktop Authority Management Suite - **Mental Health Care:** 11.1% - **Insurance:** 11.1% - **Information Technology and Services:** 11.1% - **Computer & Network Security:** 11.1% - **Utilities:** 5.6% - **Real Estate:** 5.6% - **Primary/Secondary Education:** 5.6% - **Medical Practice:** 5.6% - **Law Practice:** 5.6% - **Higher Education:** 5.6% - **Other:** 22.2% #### Oracle IT Service Management Suite - **Information Technology and Services:** 28.6% - **Computer Software:** 8.6% - **Retail:** 5.7% - **Marketing and Advertising:** 5.7% - **Hospital & Health Care:** 5.7% - **Higher Education:** 5.7% - **Accounting:** 2.9% - **Banking:** 2.9% - **Biotechnology:** 2.9% - **Business Supplies and Equipment:** 2.9% - **Other:** 28.6% --- ## Alternatives ### Alternatives to Desktop Authority Management Suite - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1126 reviews) - [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4972 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1343 reviews) - [Ivanti Endpoint Manager](https://www.g2.com/products/ivanti-endpoint-manager/reviews) — 4.2/5 stars (140 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4088 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1237 reviews) - [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (862 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews) ### Alternatives to Oracle IT Service Management Suite - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1343 reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) — 4.4/5 stars (451 reviews) - [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1126 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4972 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4088 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1237 reviews) - [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (862 reviews) - [Tines](https://www.g2.com/products/tines/reviews) — 4.7/5 stars (401 reviews) --- ## Top Discussions ### Desktop Authority Management Suite No discussions available for this product. ### Oracle IT Service Management Suite No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/desktop-authority-management-suite-vs-oracle-it-service-management-suite)