Compare Deskpro vs Zoho SalesIQ

See this
comparison of Deskpro vs. Zoho SalesIQ
based on data from user reviews. Deskpro rates 4.4/5 stars with 14 reviews. Zoho SalesIQ rates 4.4/5 stars with 184 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Cloud
$30
agent/month
FREE
Free
 
On-Premise
$15
agent/month
BASIC
$19 for 3 Users
per month
 
PROFESSIONAL
$59 for 5 Users
per month
 
ENTERPRISE
$129 for 10 Users
per month
 
Free Trial
Free Trial
Deskpro
Cloud
$30agent/month
On-Premise
$15agent/month
Free Trial
Zoho SalesIQ
FREE
Free
BASIC
$19 for 3 Usersper month
PROFESSIONAL
$59 for 5 Usersper month
ENTERPRISE
$129 for 10 Usersper month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.7
Ease of Use
Ease of Use
9.2
8.9
Ease of Setup
Ease of Setup
9.1
8.8
Ease of Admin
Ease of Admin
9.4
8.8
Quality of Support
Quality of Support
9.0
8.5
Ease of Doing Business With
Ease of Doing Business With
9.3
8.9
Product Direction (% positive)
Product Direction (% positive)
9.1
8.7
Meets Requirements
Deskpro
9.0
Zoho SalesIQ
8.7
Ease of Use
Deskpro
9.2
Zoho SalesIQ
8.9
Ease of Setup
Deskpro
9.1
Zoho SalesIQ
8.8
Ease of Admin
Deskpro
9.4
Zoho SalesIQ
8.8
Quality of Support
Deskpro
9.0
Zoho SalesIQ
8.5
Ease of Doing Business With
Deskpro
9.3
Zoho SalesIQ
8.9
Product Direction (% positive)
Deskpro
9.1
Zoho SalesIQ
8.7

Features

Knowledge Share
Knowledge Base
Deskpro
8.3
Zoho SalesIQ
8.6
Searchable Articles
Deskpro
7.8
Zoho SalesIQ
8.3
Community Forums
Deskpro
8.1
Zoho SalesIQ
7.8
Interactive FAQs & Forums
Deskpro
7.5
Zoho SalesIQ
7.8
Communication
Pop-up Chat
Deskpro
Not enough data available
Zoho SalesIQ
9.0
Notifications
Deskpro
8.0
Zoho SalesIQ
8.5
Targeted Emails
Deskpro
9.0
Zoho SalesIQ
8.5
In-App Messaging
Deskpro
Not enough data available
Zoho SalesIQ
9.0
Interaction
Web Portals
Deskpro
9.3
Zoho SalesIQ
8.3
Forum to Reponse
Deskpro
9.3
Zoho SalesIQ
8.1
Tickets and Tagging
Deskpro
9.3
Zoho SalesIQ
8.8
Live Chat
Deskpro
Not enough data available
Zoho SalesIQ
9.0
Internal Use
Customization
Deskpro
8.8
Zoho SalesIQ
8.3
Conversation Archiving
Deskpro
9.3
Zoho SalesIQ
8.2
Lead Development
Deskpro
9.0
Zoho SalesIQ
8.4
Knowledge Base
Deskpro
Not enough data available
Zoho SalesIQ
8.0
Team Inbox
Deskpro
Not enough data available
Zoho SalesIQ
8.0
Customer Profiles
Deskpro
8.3
Zoho SalesIQ
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
76.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
17.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.1%
6.0%
Deskpro
Small-Business
50.0%
Mid-Market
42.9%
Enterprise
7.1%
Zoho SalesIQ
Small-Business
76.5%
Mid-Market
17.5%
Enterprise
6.0%

Reviewers' Industry

 
Information Technology and Services
28.6%
Information Technology and Services
14.8%
 
Telecommunications
7.1%
Marketing and Advertising
8.2%
 
Restaurants
7.1%
Computer Software
6.0%
 
Mental Health Care
7.1%
Insurance
5.5%
 
Marketing and Advertising
7.1%
Telecommunications
4.4%
 
Other
42.9%
Other
61.2%
Deskpro
Information Technology and Services
28.6%
Telecommunications
7.1%
Restaurants
7.1%
Mental Health Care
7.1%
Marketing and Advertising
7.1%
Other
42.9%
Zoho SalesIQ
Information Technology and Services
14.8%
Marketing and Advertising
8.2%
Computer Software
6.0%
Insurance
5.5%
Telecommunications
4.4%
Other
61.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Computer Software

Ease of use. Customer Service is prompt. UI is straight-forward and easy to train new employees on. Customization is basic, while useful. Live chat was useful and available for reporting. Knowledge Base was simple yet sufficient.

Aron M.
Administrator

The best about Zoho Sales IQ is its very easy integration into the website, but what is also really appreciable is the very intuitive user interface and the well working mobile application

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

However, the UI is also a little bit clunky and outdated. It needs to be revamped.

Executive Sponsor in Mental Health Care

Zoho still lacks features for me such as calling directly from Zoho or connecting seamlessly with RingCentral. RingCentral is the platform I use and when I tested the call connect from zoho, it was extremely buggy. The setup was a bit tedious and eventually...

 
Deskpro
Most Helpful Favorable Review
Administrator in Computer Software

Ease of use. Customer Service is prompt. UI is straight-forward and easy to train new employees on. Customization is basic, while useful. Live chat was useful and available for reporting. Knowledge Base was simple yet sufficient.

Most Helpful Critical Review
Administrator

However, the UI is also a little bit clunky and outdated. It needs to be revamped.

Zoho SalesIQ
Most Helpful Favorable Review
Aron M.
Administrator

The best about Zoho Sales IQ is its very easy integration into the website, but what is also really appreciable is the very intuitive user interface and the well working mobile application

Most Helpful Critical Review
Executive Sponsor in Mental Health Care

Zoho still lacks features for me such as calling directly from Zoho or connecting seamlessly with RingCentral. RingCentral is the platform I use and when I tested the call connect from zoho, it was extremely buggy. The setup was a bit tedious and eventually...

Screenshots

 
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
No screenshots provided
Zoho SalesIQ
No screenshots provided
Ask Deskpro a QuestionContact DeskproRequest More InformationRequest More Information