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Compare Deskpro and Zoho SalesIQ

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side-by-side comparison of Deskpro vs. Zoho SalesIQ
based on preference data from user reviews. Deskpro rates 4.3/5 stars with 18 reviews. By contrast, Zoho SalesIQ rates 4.4/5 stars with 204 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Deskpro
Deskpro
(18)
4.3 out of 5
Deskpro
Zoho SalesIQ
Zoho SalesIQ
(204)
4.4 out of 5
Zoho SalesIQ
Star Rating
Deskpro
Deskpro
Zoho SalesIQ
Zoho SalesIQ
Market Segments
Deskpro
Deskpro
Small-Business (52.9% of reviews)
Zoho SalesIQ
Zoho SalesIQ
Small-Business (76.6% of reviews)
Entry Level Price
Deskpro
Deskpro
$29 agent/month
Zoho SalesIQ
Zoho SalesIQ
Free

Deskpro vs Zoho SalesIQ

When assessing the two solutions, reviewers found Deskpro easier to use, set up, and administer. Reviewers also preferred doing business with Deskpro overall.

  • Reviewers felt that Deskpro meets the needs of their business better than Zoho SalesIQ.
  • When comparing quality of ongoing product support, reviewers felt that Deskpro is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Zoho SalesIQ over Deskpro.
Categories
Shared Categories
Deskpro
Deskpro
Zoho SalesIQ
Zoho SalesIQ
Deskpro and Zoho SalesIQ are categorized as Live Chat and Customer Self-Service
Unique Categories
Deskpro
Deskpro is categorized as Help Desk
Pricing
Deskpro
Deskpro Pricing
On-Premise
$29agent/month
Cloud
$30agent/month
Free Trial
Zoho SalesIQ
Zoho SalesIQ Pricing
FREE
Free
BASIC
$19 for 3 Usersper month
PROFESSIONAL
$59 for 5 Usersper month
ENTERPRISE
$129 for 10 Usersper month
Free Trial
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Ratings
Meets Requirements
Deskpro
Deskpro
8.9
Responses: 16
Zoho SalesIQ
Zoho SalesIQ
8.7
Responses: 182
Ease of Use
Deskpro
Deskpro
8.9
Responses: 16
Zoho SalesIQ
Zoho SalesIQ
8.8
Responses: 182
Ease of Setup
Deskpro
Deskpro
8.8
Responses: 10
Zoho SalesIQ
Zoho SalesIQ
8.7
Responses: 132
Ease of Admin
Deskpro
Deskpro
9.3
Responses: 10
Zoho SalesIQ
Zoho SalesIQ
8.8
Responses: 134
Quality of Support
Deskpro
Deskpro
9.0
Responses: 15
Zoho SalesIQ
Zoho SalesIQ
8.4
Responses: 169
Ease of Doing Business With
Deskpro
Deskpro
9.3
Responses: 10
Zoho SalesIQ
Zoho SalesIQ
8.9
Responses: 128
Product Direction (% positive)
Deskpro
Deskpro
8.5
Responses: 16
Zoho SalesIQ
Zoho SalesIQ
8.6
Responses: 180
Features
Knowledge Share
Knowledge Base
Deskpro
Deskpro
8.5
Responses: 8
Zoho SalesIQ
Zoho SalesIQ
8.3
Responses: 6
Searchable Articles
Deskpro
Deskpro
7.3
Responses: 8
Zoho SalesIQ
Zoho SalesIQ
8.3
Responses: 6
Community Forums
Deskpro
Deskpro
7.7
Responses: 8
Zoho SalesIQ
Zoho SalesIQ
7.7
Responses: 5
Interactive FAQs & Forums
Deskpro
Deskpro
7.3
Responses: 8
Zoho SalesIQ
Zoho SalesIQ
7.7
Responses: 5
Communication
Pop-up Chat
Deskpro
Deskpro
9.3
Responses: 5
Verified Feature
Zoho SalesIQ
Zoho SalesIQ
9.1
Responses: 41
Verified Feature
Notifications
Deskpro
Deskpro
8.3
Responses: 6
Verified Feature
Zoho SalesIQ
Zoho SalesIQ
8.7
Responses: 40
Verified Feature
Targeted Emails
Deskpro
Deskpro
8.9
Responses: 6
Verified Feature
Zoho SalesIQ
Zoho SalesIQ
8.4
Responses: 27
In-App Messaging
Deskpro
Deskpro
9.3
Responses: 5
Verified Feature
Zoho SalesIQ
Zoho SalesIQ
8.8
Responses: 30
Verified Feature
Co-Browsing
Deskpro
Deskpro
Not enough data available
Zoho SalesIQ
Zoho SalesIQ
Not enough data available
Interaction
Web Portals
Deskpro
Deskpro
9.2
Responses: 6
Zoho SalesIQ
Zoho SalesIQ
8.3
Responses: 5
Forum to Reponse
Deskpro
Deskpro
9.2
Responses: 6
Zoho SalesIQ
Zoho SalesIQ
8.0
Responses: 5
Tickets and Tagging
Deskpro
Deskpro
9.3
Responses: 7
Zoho SalesIQ
Zoho SalesIQ
8.6
Responses: 6
Live Chat
Deskpro
Deskpro
9.3
Responses: 5
Zoho SalesIQ
Zoho SalesIQ
8.9
Responses: 6
Internal Use
Customization
Deskpro
Deskpro
8.9
Responses: 11
Verified Feature
Zoho SalesIQ
Zoho SalesIQ
8.2
Responses: 40
Verified Feature
Conversation Archiving
Deskpro
Deskpro
9.4
Responses: 6
Verified Feature
Zoho SalesIQ
Zoho SalesIQ
8.2
Responses: 36
Verified Feature
Lead Development
Deskpro
Deskpro
9.2
Responses: 6
Verified Feature
Zoho SalesIQ
Zoho SalesIQ
8.4
Responses: 40
Verified Feature
Knowledge Base
Deskpro
Deskpro
9.7
Responses: 5
Verified Feature
Zoho SalesIQ
Zoho SalesIQ
8.0
Responses: 29
Team Inbox
Deskpro
Deskpro
9.7
Responses: 5
Verified Feature
Zoho SalesIQ
Zoho SalesIQ
7.7
Responses: 25
Verified Feature
Customer Profiles
Deskpro
Deskpro
8.3
Responses: 6
Verified Feature
Zoho SalesIQ
Zoho SalesIQ
8.5
Responses: 35
Verified Feature
Reviewers' Company Size
Reviewers of both Deskpro and Zoho SalesIQ were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Deskpro
Deskpro
52.9%
Zoho SalesIQ
Zoho SalesIQ
76.6%
Mid-Market
(51-1000 emp.)
Deskpro
Deskpro
41.2%
Zoho SalesIQ
Zoho SalesIQ
17.0%
Enterprise
(> 1000 emp.)
Deskpro
Deskpro
5.9%
Zoho SalesIQ
Zoho SalesIQ
6.4%
Reviewers' Industry
Deskpro
Deskpro Industry
Information Technology and Services
29.4%
Telecommunications
5.9%
Restaurants
5.9%
Online Media
5.9%
Mental Health Care
5.9%
Other
47.1%
Zoho SalesIQ
Zoho SalesIQ Industry
Information Technology and Services
15.4%
Marketing and Advertising
8.5%
Computer Software
6.4%
Insurance
5.3%
Telecommunications
4.3%
Other
60.1%
Reviews
Most Helpful Favorable Review
Deskpro
John C.
G2 User in Restaurants

The software offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities.

Zoho SalesIQ
Pierre-Henri S.
Consultant in Human Resources

I like the possibility to know in Real Time who is visiting my website, how do they reach my website and the to ad it automatically to my CRM. The chat feature allows me to talk easily with the leads visiting my website and attract them, without SalesIQ,...

Most Helpful Critical Review
Deskpro
G
User in Online Media

it was extremely hard to work with. getting reports for instance needs a bit of a deskpro type coding! You need to make sure someone invests enough time to learn the product and what can be done with it.

Zoho SalesIQ
G
Administrator in Financial Services

Backend is slightly clunky! It's just not intuitive as to 'where' you go to update all the settings. Also dislike how the email is sent to chat users (sends via zoho email address); and dislike how unprofessional the chat transcript template looks. All very...

Discussions
Deskpro
Deskpro Discussions
Monty the Mongoose crying
Deskpro has no discussions with answers
Zoho SalesIQ
Zoho SalesIQ Discussions
Monty the Mongoose crying
Zoho SalesIQ has no discussions with answers
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