Compare Deskpro and Zoho SalesIQ
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side-by-side comparison of Deskpro vs. Zoho SalesIQ
based on preference data from user reviews. Deskpro rates 4.3/5 stars with 18 reviews. By contrast, Zoho SalesIQ rates 4.4/5 stars with 204 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Deskpro |  Zoho SalesIQ | |
| Star Rating | Deskpro | Zoho SalesIQ |
| Market Segments | Deskpro Small-Business (52.9% of reviews) | Zoho SalesIQ Small-Business (76.6% of reviews) |
| Entry Level Price | Deskpro $29 agent/month | Zoho SalesIQ Free |
Deskpro vs Zoho SalesIQ
When assessing the two solutions, reviewers found Deskpro easier to use, set up, and administer. Reviewers also preferred doing business with Deskpro overall.
- Reviewers felt that Deskpro meets the needs of their business better than Zoho SalesIQ.
- When comparing quality of ongoing product support, reviewers felt that Deskpro is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zoho SalesIQ over Deskpro.
Categories
Shared Categories
Deskpro and Zoho SalesIQ are categorized as Live Chat and Customer Self-Service
Unique Categories
Deskpro is categorized as Help Desk
Zoho SalesIQ is categorized as Sales Coaching, Sales Intelligence, Chatbots, and Conversational Marketing
Pricing
On-Premise
$29agent/month
Cloud
$30agent/month
‐
‐
Free Trial
FREE
Free
BASIC
$19 for 3 Usersper month
PROFESSIONAL
$59 for 5 Usersper month
ENTERPRISE
$129 for 10 Usersper month
Free Trial
Ratings
Meets Requirements
Deskpro
Responses: 16
Zoho SalesIQ
Responses: 182
Ease of Use
Deskpro
Responses: 16
Zoho SalesIQ
Responses: 182
Ease of Setup
Deskpro
Responses: 10
Zoho SalesIQ
Responses: 132
Ease of Admin
Deskpro
Responses: 10
Zoho SalesIQ
Responses: 134
Quality of Support
Deskpro
Responses: 15
Zoho SalesIQ
Responses: 169
Ease of Doing Business With
Deskpro
Responses: 10
Zoho SalesIQ
Responses: 128
Product Direction (% positive)
Deskpro
Responses: 16
Zoho SalesIQ
Responses: 180
Features
Knowledge Share
Knowledge Base
Deskpro
Responses: 8
Zoho SalesIQ
Responses: 6
Searchable Articles
Deskpro
Responses: 8
Zoho SalesIQ
Responses: 6
Community Forums
Deskpro
Responses: 8
Zoho SalesIQ
Responses: 5
Interactive FAQs & Forums
Deskpro
Responses: 8
Zoho SalesIQ
Responses: 5
Communication
Pop-up Chat
Deskpro
Responses: 5
Verified Feature
Zoho SalesIQ
Responses: 41
Verified Feature
Notifications
Deskpro
Responses: 6
Verified Feature
Zoho SalesIQ
Responses: 40
Verified Feature
Targeted Emails
Deskpro
Responses: 6
Verified Feature
Zoho SalesIQ
Responses: 27
In-App Messaging
Deskpro
Responses: 5
Verified Feature
Zoho SalesIQ
Responses: 30
Verified Feature
Co-Browsing
Deskpro
Zoho SalesIQ
Interaction
Web Portals
Deskpro
Responses: 6
Zoho SalesIQ
Responses: 5
Forum to Reponse
Deskpro
Responses: 6
Zoho SalesIQ
Responses: 5
Tickets and Tagging
Deskpro
Responses: 7
Zoho SalesIQ
Responses: 6
Live Chat
Deskpro
Responses: 5
Zoho SalesIQ
Responses: 6
Internal Use
Customization
Deskpro
Responses: 11
Verified Feature
Zoho SalesIQ
Responses: 40
Verified Feature
Conversation Archiving
Deskpro
Responses: 6
Verified Feature
Zoho SalesIQ
Responses: 36
Verified Feature
Lead Development
Deskpro
Responses: 6
Verified Feature
Zoho SalesIQ
Responses: 40
Verified Feature
Knowledge Base
Deskpro
Responses: 5
Verified Feature
Zoho SalesIQ
Responses: 29
Team Inbox
Deskpro
Responses: 5
Verified Feature
Zoho SalesIQ
Responses: 25
Verified Feature
Customer Profiles
Deskpro
Responses: 6
Verified Feature
Zoho SalesIQ
Responses: 35
Verified Feature
Reviewers' Company Size
Reviewers of both Deskpro and Zoho SalesIQ were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Deskpro
Zoho SalesIQ
Mid-Market
(51-1000 emp.)
Deskpro
Zoho SalesIQ
Enterprise
(> 1000 emp.)
Deskpro
Zoho SalesIQ
Reviewers' Industry
Information Technology and Services
29.4%
Telecommunications
5.9%
Restaurants
5.9%
Online Media
5.9%
Mental Health Care
5.9%
Other
47.1%
Information Technology and Services
15.4%
Marketing and Advertising
8.5%
Computer Software
6.4%
Insurance
5.3%
Telecommunications
4.3%
Other
60.1%
Reviews
Most Helpful Favorable Review
John C.
G2 User in Restaurants
The software offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities.
Pierre-Henri S.
Consultant in Human Resources
I like the possibility to know in Real Time who is visiting my website, how do they reach my website and the to ad it automatically to my CRM. The chat feature allows me to talk easily with the leads visiting my website and attract them, without SalesIQ,...
Most Helpful Critical Review
User in Online Media
it was extremely hard to work with. getting reports for instance needs a bit of a deskpro type coding! You need to make sure someone invests enough time to learn the product and what can be done with it.
Administrator in Financial Services
Backend is slightly clunky! It's just not intuitive as to 'where' you go to update all the settings. Also dislike how the email is sent to chat users (sends via zoho email address); and dislike how unprofessional the chat transcript template looks. All very...
Discussions
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Zoho SalesIQ has no discussions with answers
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