When assessing the two solutions, reviewers found Deskpro easier to use, set up, and administer. Reviewers also preferred doing business with Deskpro overall.
The software offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities.
I like the possibility to know in Real Time who is visiting my website, how do they reach my website and the to ad it automatically to my CRM. The chat feature allows me to talk easily with the leads visiting my website and attract them, without SalesIQ,...
it was extremely hard to work with. getting reports for instance needs a bit of a deskpro type coding! You need to make sure someone invests enough time to learn the product and what can be done with it.
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