Compare Deskpro and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Small-Business (48.9% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
$19.00 1 user per month billed annually
Deskpro
Star Rating
(93)4.2 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansZendesk for Customer Service
Star Rating
(6,786)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Deskpro. Users appreciate its intuitive interface, stating it is "easy to use, not confusing, very clear; good guidelines," which enhances daily operations.
- Users say that Zendesk's centralized platform transforms customer support management, making it easier to handle emails, chats, and social media interactions. One reviewer highlighted how it simplifies access to customer information, allowing seamless integration with other tools like Chargebee.
- Reviewers mention that while Deskpro offers a highly configurable setup, which some users find beneficial, it lacks the same level of overall satisfaction as Zendesk. Users appreciate its "great user interface" but note that it may not be as intuitive for new users compared to Zendesk's streamlined experience.
- According to verified reviews, Zendesk's implementation process is praised for its quick onboarding, with users noting that it has "completely transformed" their approach to customer support. In contrast, Deskpro's setup is seen as more complex, which may pose challenges for teams looking for a straightforward solution.
- G2 reviewers highlight that Zendesk's robust support features, such as ticket creation and response automation, receive high marks, with users reporting an improved workflow. Deskpro, while also effective, does not match the same level of automation and efficiency that Zendesk provides.
- Users report that Deskpro shines in its customization capabilities, allowing for tailored configurations that fit specific business needs. However, this flexibility can come at the cost of ease of use, as some users find the extensive options overwhelming compared to Zendesk's more guided approach.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Deskpro
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.5
85
8.6
5,169
Ease of Use
8.2
87
8.6
5,269
Ease of Setup
8.2
64
8.0
3,236
Ease of Admin
8.4
44
8.2
3,105
Quality of Support
8.7
75
8.4
4,898
Has the product been a good partner in doing business?
8.8
44
8.4
3,029
Product Direction (% positive)
8.3
84
8.0
4,824
Features by Category
Ticket and Case Management
8.5
77
|
Verified
8.8
2577
|
Verified
8.5
76
|
Verified
8.7
2603
|
Verified
8.6
75
|
Verified
8.5
2530
|
Verified
8.3
72
|
Verified
8.4
2364
|
Verified
7.9
70
|
Verified
8.2
1930
|
Verified
8.3
73
|
Verified
8.4
2407
|
Verified
8.7
73
|
Verified
8.6
2406
|
Verified
8.1
68
|
Verified
8.3
1862
|
Verified
Generative AI
6.4
45
7.6
386
6.3
45
7.6
385
Agentic AI - Help Desk
5.0
10
7.8
246
4.8
10
7.9
244
5.0
10
8.0
246
Communication Channels
8.2
73
|
Verified
8.5
2066
|
Verified
8.8
73
|
Verified
8.8
2327
|
Verified
7.0
66
|
Verified
8.4
1744
|
Verified
6.7
57
8.0
1435
|
Verified
6.1
55
|
Verified
8.0
1322
|
Verified
Platform
6.7
60
|
Verified
7.7
1390
|
Verified
8.0
70
|
Verified
8.0
1781
|
Verified
8.3
67
|
Verified
8.3
1956
|
Verified
7.7
62
|
Verified
8.2
1761
|
Verified
7.5
67
|
Verified
7.9
2364
|
Verified
7.6
67
|
Verified
8.0
2416
|
Verified
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
756
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
78
Not enough data
9.0
170
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
9.1
9
|
Verified
8.6
948
|
Verified
8.5
11
|
Verified
8.4
962
|
Verified
8.8
10
|
Verified
8.1
719
9.4
8
|
Verified
8.5
735
|
Verified
Not enough data
8.0
520
Internal Use
8.0
70
|
Verified
8.0
1781
|
Verified
9.4
9
|
Verified
8.5
847
|
Verified
9.0
8
|
Verified
8.1
649
9.0
10
|
Verified
8.5
897
9.4
9
|
Verified
8.6
825
|
Verified
8.5
10
|
Verified
8.3
845
|
Verified
Generative AI
6.9
8
Feature Not Available
Self-Service Experience
8.3
23
8.5
1510
7.9
21
8.5
1441
7.3
20
8.0
1024
6.9
9
7.7
647
7.9
11
8.0
779
Self-Service Platform
8.1
13
8.2
829
7.6
12
8.2
845
5.2
7
7.7
664
6.9
13
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
8.3
8
7.8
67
7.9
8
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
8.9
11
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
8.9
6
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Deskpro and Zendesk for Customer Service are categorized as Help Desk, Digital Customer Service Platforms, Customer Self-Service, and Live Chat
Unique Categories
Deskpro has no unique categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.1%
Computer & Network Security
8.0%
Computer Software
6.8%
Mental Health Care
6.8%
Education Management
4.5%
Other
47.7%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Alternatives
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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