Reduce your software costs by 18% overnight

Compare Deskpro and RingCentral Engage

See this
side-by-side comparison of Deskpro vs. RingCentral Engage
based on preference data from user reviews. Deskpro rates 4.3/5 stars with 18 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
Deskpro
Deskpro
(18)
4.3 out of 5
Deskpro
RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Star Rating
Deskpro
Deskpro
RingCentral Engage
RingCentral Engage
Market Segments
Deskpro
Deskpro
Small-Business (52.9% of reviews)
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Entry Level Price
Deskpro
Deskpro
$29 agent/month
RingCentral Engage
RingCentral Engage
No pricing information available

Deskpro vs RingCentral Engage

  • Reviewers felt that Deskpro meets the needs of their business better than RingCentral Engage.
  • When comparing quality of ongoing product support, reviewers felt that Deskpro is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Deskpro over RingCentral Engage.
Categories
Shared Categories
Deskpro
Deskpro
RingCentral Engage
RingCentral Engage
Deskpro and RingCentral Engage are categorized as Live Chat, Customer Self-Service, and Help Desk
Pricing
Deskpro
Deskpro Pricing
On-Premise
$29agent/month
Cloud
$30agent/month
Free Trial
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
Ask a Question

Have questions for Deskpro and RingCentral Engage?

Start a private conversation.
Ratings
Meets Requirements
Deskpro
Deskpro
8.9
Responses: 16
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Ease of Use
Deskpro
Deskpro
8.9
Responses: 16
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Ease of Setup
Deskpro
Deskpro
8.8
Responses: 10
RingCentral Engage
RingCentral Engage
Not enough data available
Ease of Admin
Deskpro
Deskpro
9.3
Responses: 10
RingCentral Engage
RingCentral Engage
Not enough data available
Quality of Support
Deskpro
Deskpro
9.0
Responses: 15
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Ease of Doing Business With
Deskpro
Deskpro
9.3
Responses: 10
RingCentral Engage
RingCentral Engage
Not enough data available
Product Direction (% positive)
Deskpro
Deskpro
8.5
Responses: 16
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
Deskpro
Deskpro
9.0
Responses: 12
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Ticket response user experience
Deskpro
Deskpro
9.2
Responses: 12
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Workflow
Deskpro
Deskpro
9.3
Responses: 12
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Response Automation
Deskpro
Deskpro
9.2
Responses: 12
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
SLA Management
Deskpro
Deskpro
8.7
Responses: 10
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Attachments/Screencasts
Deskpro
Deskpro
9.3
Responses: 12
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Ticket Collaboration
Deskpro
Deskpro
8.9
Responses: 11
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Customer and Contacts Database
Deskpro
Deskpro
8.1
Responses: 8
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Knowledge Share
Knowledge Base
Deskpro
Deskpro
8.5
Responses: 8
RingCentral Engage
RingCentral Engage
Not enough data available
Searchable Articles
Deskpro
Deskpro
7.3
Responses: 8
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Community Forums
Deskpro
Deskpro
7.7
Responses: 8
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Interactive FAQs & Forums
Deskpro
Deskpro
7.3
Responses: 8
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Communication
Pop-up Chat
Deskpro
Deskpro
9.3
Responses: 5
Verified Feature
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Notifications
Deskpro
Deskpro
8.3
Responses: 6
Verified Feature
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Targeted Emails
Deskpro
Deskpro
8.9
Responses: 6
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
In-App Messaging
Deskpro
Deskpro
9.3
Responses: 5
Verified Feature
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Co-Browsing
Deskpro
Deskpro
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Interaction
Web Portals
Deskpro
Deskpro
9.2
Responses: 6
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Forum to Reponse
Deskpro
Deskpro
9.2
Responses: 6
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Tickets and Tagging
Deskpro
Deskpro
9.3
Responses: 7
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Live Chat
Deskpro
Deskpro
9.3
Responses: 5
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Internal Use
Customization
Deskpro
Deskpro
8.9
Responses: 11
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Conversation Archiving
Deskpro
Deskpro
9.4
Responses: 6
Verified Feature
RingCentral Engage
RingCentral Engage
9.0
Responses: 7
Verified Feature
Lead Development
Deskpro
Deskpro
9.2
Responses: 6
Verified Feature
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Knowledge Base
Deskpro
Deskpro
9.7
Responses: 5
Verified Feature
RingCentral Engage
RingCentral Engage
8.8
Responses: 7
Verified Feature
Team Inbox
Deskpro
Deskpro
9.7
Responses: 5
Verified Feature
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Verified Feature
Customer Profiles
Deskpro
Deskpro
8.3
Responses: 6
Verified Feature
RingCentral Engage
RingCentral Engage
9.3
Responses: 7
Verified Feature
Communication Channels
Customer Portal
Deskpro
Deskpro
9.4
Responses: 11
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Email to Case
Deskpro
Deskpro
9.2
Responses: 11
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Chat/Live Support
Deskpro
Deskpro
8.7
Responses: 9
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Social Integration
Deskpro
Deskpro
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Voice
Deskpro
Deskpro
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Platform
Mobile User Support
Deskpro
Deskpro
8.7
Responses: 5
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Customization
Deskpro
Deskpro
8.9
Responses: 11
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
User, Role, and Access Management
Deskpro
Deskpro
8.5
Responses: 9
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Integration
Deskpro
Deskpro
9.2
Responses: 6
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Reporting
Deskpro
Deskpro
8.9
Responses: 9
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Dashboards
Deskpro
Deskpro
8.3
Responses: 9
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Reviewers' Company Size
Reviewers of both Deskpro and RingCentral Engage were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Deskpro
Deskpro
52.9%
RingCentral Engage
RingCentral Engage
54.2%
Mid-Market
(51-1000 emp.)
Deskpro
Deskpro
41.2%
RingCentral Engage
RingCentral Engage
25.0%
Enterprise
(> 1000 emp.)
Deskpro
Deskpro
5.9%
RingCentral Engage
RingCentral Engage
20.8%
Reviewers' Industry
Deskpro
Deskpro Industry
Information Technology and Services
29.4%
Telecommunications
5.9%
Restaurants
5.9%
Online Media
5.9%
Mental Health Care
5.9%
Other
47.1%
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
Deskpro
Carlos P.
G2 User in Food & Beverages

I like the software tool Deskpro Messenger allows me to provide excellent support to my website visitors anywhere, I can access the essential functions of the support service from a unique and intuitive interface, which I can incorporate where I need it most.

RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Most Helpful Critical Review
Deskpro
Sal A.
User in Information Technology and Services

Not organized ticketing system complicated and slow make the agent hard to type and search in the tools which takes more times and frustrating

RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Discussions
Deskpro
Deskpro Discussions
Monty the Mongoose crying
Deskpro has no discussions with answers
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Screenshots
RingCentral Engage
RingCentral Engage Screenshots
Ask Deskpro a QuestionContact DeskproAsk RingCentral Engage a QuestionContact RingCentral Engage
Need help?
I can help.
Kate
Learning about Business Software?
Ask the community