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Compare Deskpro and Rhino Support

See this
side-by-side comparison of Deskpro vs. Rhino Support
based on preference data from user reviews. Deskpro rates 4.3/5 stars with 18 reviews. By contrast, Rhino Support rates 4.2/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Deskpro
Deskpro
(18)
4.3 out of 5
Deskpro
Rhino Support
Rhino Support
(11)
4.2 out of 5
Rhino Support
Star Rating
Deskpro
Deskpro
Rhino Support
Rhino Support
Market Segments
Deskpro
Deskpro
Small-Business (52.9% of reviews)
Rhino Support
Rhino Support
Small-Business (36.4% of reviews)
Entry Level Price
Deskpro
Deskpro
$29 agent/month
Rhino Support
Rhino Support
$47 per month

Deskpro vs Rhino Support

  • Reviewers felt that Deskpro meets the needs of their business better than Rhino Support.
  • When comparing quality of ongoing product support, reviewers felt that Deskpro is the preferred option.
  • When assessing product direction, Deskpro and Rhino Support received similar ratings from our reviewers.
Categories
Shared Categories
Deskpro
Deskpro
Rhino Support
Rhino Support
Deskpro and Rhino Support are categorized as Live Chat and Help Desk
Unique Categories
Deskpro
Deskpro is categorized as Customer Self-Service
Rhino Support
Rhino Support has no unique categories
Pricing
Deskpro
Deskpro Pricing
On-Premise
$29agent/month
Cloud
$30agent/month
Free Trial
Rhino Support
Rhino Support Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Ratings
Meets Requirements
Deskpro
Deskpro
8.9
Responses: 16
Rhino Support
Rhino Support
8.3
Responses: 8
Ease of Use
Deskpro
Deskpro
8.9
Responses: 16
Rhino Support
Rhino Support
7.9
Responses: 8
Ease of Setup
Deskpro
Deskpro
8.8
Responses: 10
Rhino Support
Rhino Support
Not enough data available
Ease of Admin
Deskpro
Deskpro
9.3
Responses: 10
Rhino Support
Rhino Support
Not enough data available
Quality of Support
Deskpro
Deskpro
9.0
Responses: 15
Rhino Support
Rhino Support
7.7
Responses: 8
Ease of Doing Business With
Deskpro
Deskpro
9.3
Responses: 10
Rhino Support
Rhino Support
Not enough data available
Product Direction (% positive)
Deskpro
Deskpro
8.5
Responses: 16
Rhino Support
Rhino Support
8.5
Responses: 8
Features
Ticket and Case Management
Ticket creation user experience
Deskpro
Deskpro
9.0
Responses: 12
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Ticket response user experience
Deskpro
Deskpro
9.2
Responses: 12
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Workflow
Deskpro
Deskpro
9.3
Responses: 12
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Response Automation
Deskpro
Deskpro
9.2
Responses: 12
Verified Feature
Rhino Support
Rhino Support
Not enough data available
SLA Management
Deskpro
Deskpro
8.7
Responses: 10
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Attachments/Screencasts
Deskpro
Deskpro
9.3
Responses: 12
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Ticket Collaboration
Deskpro
Deskpro
8.9
Responses: 11
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Customer and Contacts Database
Deskpro
Deskpro
8.1
Responses: 8
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Communication
Pop-up Chat
Deskpro
Deskpro
9.3
Responses: 5
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Notifications
Deskpro
Deskpro
8.3
Responses: 6
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Targeted Emails
Deskpro
Deskpro
8.9
Responses: 6
Verified Feature
Rhino Support
Rhino Support
Not enough data available
In-App Messaging
Deskpro
Deskpro
9.3
Responses: 5
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Co-Browsing
Deskpro
Deskpro
Not enough data available
Rhino Support
Rhino Support
Not enough data available
Internal Use
Customization
Deskpro
Deskpro
8.9
Responses: 11
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Conversation Archiving
Deskpro
Deskpro
9.4
Responses: 6
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Lead Development
Deskpro
Deskpro
9.2
Responses: 6
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Knowledge Base
Deskpro
Deskpro
9.7
Responses: 5
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Team Inbox
Deskpro
Deskpro
9.7
Responses: 5
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Customer Profiles
Deskpro
Deskpro
8.3
Responses: 6
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Communication Channels
Customer Portal
Deskpro
Deskpro
9.4
Responses: 11
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Email to Case
Deskpro
Deskpro
9.2
Responses: 11
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Chat/Live Support
Deskpro
Deskpro
8.7
Responses: 9
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Social Integration
Deskpro
Deskpro
Not enough data available
Rhino Support
Rhino Support
Not enough data available
Voice
Deskpro
Deskpro
Not enough data available
Rhino Support
Rhino Support
Not enough data available
Platform
Mobile User Support
Deskpro
Deskpro
8.7
Responses: 5
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Customization
Deskpro
Deskpro
8.9
Responses: 11
Verified Feature
Rhino Support
Rhino Support
Not enough data available
User, Role, and Access Management
Deskpro
Deskpro
8.5
Responses: 9
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Integration
Deskpro
Deskpro
9.2
Responses: 6
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Reporting
Deskpro
Deskpro
8.9
Responses: 9
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Dashboards
Deskpro
Deskpro
8.3
Responses: 9
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Reviewers' Company Size
Reviewers of both Deskpro and Rhino Support were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Deskpro
Deskpro
52.9%
Rhino Support
Rhino Support
36.4%
Mid-Market
(51-1000 emp.)
Deskpro
Deskpro
41.2%
Rhino Support
Rhino Support
36.4%
Enterprise
(> 1000 emp.)
Deskpro
Deskpro
5.9%
Rhino Support
Rhino Support
27.3%
Reviewers' Industry
Deskpro
Deskpro Industry
Information Technology and Services
29.4%
Telecommunications
5.9%
Restaurants
5.9%
Online Media
5.9%
Mental Health Care
5.9%
Other
47.1%
Rhino Support
Rhino Support Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Reviews
Most Helpful Favorable Review
Deskpro
John S.
G2 User in Computer Software

It is a great help desk software that helps you with everything you want and rely on. Helps you to solve your issues and answer all your questions. It klaso has live chat that helps you get the answers quickly.

Rhino Support
Manas A.
User in Education Management

Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.

Most Helpful Critical Review
Deskpro
G
User in Online Media

it was extremely hard to work with. getting reports for instance needs a bit of a deskpro type coding! You need to make sure someone invests enough time to learn the product and what can be done with it.

Rhino Support
GI
Consultant in Information Technology and Services

I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to

Discussions
Deskpro
Deskpro Discussions
Monty the Mongoose crying
Deskpro has no discussions with answers
Rhino Support
Rhino Support Discussions
Monty the Mongoose crying
Rhino Support has no discussions with answers
Screenshots
Rhino Support
Rhino Support Screenshots
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