Compare Deskpro and Rhino Support
See this
side-by-side comparison of Deskpro vs. Rhino Support
based on preference data from user reviews. Deskpro rates 4.3/5 stars with 18 reviews. By contrast, Rhino Support rates 4.2/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Deskpro |  Rhino Support | |
| Star Rating | Deskpro | Rhino Support |
| Market Segments | Deskpro Small-Business (52.9% of reviews) | Rhino Support Small-Business (36.4% of reviews) |
| Entry Level Price | Deskpro $29 agent/month | Rhino Support $47 per month |
Deskpro vs Rhino Support
- Reviewers felt that Deskpro meets the needs of their business better than Rhino Support.
- When comparing quality of ongoing product support, reviewers felt that Deskpro is the preferred option.
- When assessing product direction, Deskpro and Rhino Support received similar ratings from our reviewers.
Categories
Unique Categories
Deskpro is categorized as Customer Self-Service
Rhino Support has no unique categories
Pricing
On-Premise
$29agent/month
Cloud
$30agent/month
‐
Free Trial
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Ratings
Meets Requirements
Deskpro
Responses: 16
Rhino Support
Responses: 8
Ease of Use
Deskpro
Responses: 16
Rhino Support
Responses: 8
Ease of Setup
Deskpro
Responses: 10
Rhino Support
Not enough data availableEase of Admin
Deskpro
Responses: 10
Rhino Support
Not enough data availableQuality of Support
Deskpro
Responses: 15
Rhino Support
Responses: 8
Ease of Doing Business With
Deskpro
Responses: 10
Rhino Support
Not enough data availableProduct Direction (% positive)
Deskpro
Responses: 16
Rhino Support
Responses: 8
Features
Ticket and Case Management
Ticket creation user experience
Deskpro
Responses: 12
Verified Feature
Rhino Support
Ticket response user experience
Deskpro
Responses: 12
Verified Feature
Rhino Support
Workflow
Deskpro
Responses: 12
Verified Feature
Rhino Support
Response Automation
Deskpro
Responses: 12
Verified Feature
Rhino Support
SLA Management
Deskpro
Responses: 10
Verified Feature
Rhino Support
Attachments/Screencasts
Deskpro
Responses: 12
Verified Feature
Rhino Support
Ticket Collaboration
Deskpro
Responses: 11
Verified Feature
Rhino Support
Customer and Contacts Database
Deskpro
Responses: 8
Verified Feature
Rhino Support
Communication
Pop-up Chat
Deskpro
Responses: 5
Verified Feature
Rhino Support
Notifications
Deskpro
Responses: 6
Verified Feature
Rhino Support
Targeted Emails
Deskpro
Responses: 6
Verified Feature
Rhino Support
In-App Messaging
Deskpro
Responses: 5
Verified Feature
Rhino Support
Co-Browsing
Deskpro
Rhino Support
Internal Use
Customization
Deskpro
Responses: 11
Verified Feature
Rhino Support
Conversation Archiving
Deskpro
Responses: 6
Verified Feature
Rhino Support
Lead Development
Deskpro
Responses: 6
Verified Feature
Rhino Support
Knowledge Base
Deskpro
Responses: 5
Verified Feature
Rhino Support
Team Inbox
Deskpro
Responses: 5
Verified Feature
Rhino Support
Customer Profiles
Deskpro
Responses: 6
Verified Feature
Rhino Support
Communication Channels
Customer Portal
Deskpro
Responses: 11
Verified Feature
Rhino Support
Email to Case
Deskpro
Responses: 11
Verified Feature
Rhino Support
Chat/Live Support
Deskpro
Responses: 9
Verified Feature
Rhino Support
Social Integration
Deskpro
Rhino Support
Voice
Deskpro
Rhino Support
Platform
Mobile User Support
Deskpro
Responses: 5
Verified Feature
Rhino Support
Customization
Deskpro
Responses: 11
Verified Feature
Rhino Support
User, Role, and Access Management
Deskpro
Responses: 9
Verified Feature
Rhino Support
Integration
Deskpro
Responses: 6
Verified Feature
Rhino Support
Reporting
Deskpro
Responses: 9
Verified Feature
Rhino Support
Dashboards
Deskpro
Responses: 9
Verified Feature
Rhino Support
Reviewers' Company Size
Reviewers of both Deskpro and Rhino Support were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Deskpro
Rhino Support
Mid-Market
(51-1000 emp.)
Deskpro
Rhino Support
Enterprise
(> 1000 emp.)
Deskpro
Rhino Support
Reviewers' Industry
Information Technology and Services
29.4%
Telecommunications
5.9%
Restaurants
5.9%
Online Media
5.9%
Mental Health Care
5.9%
Other
47.1%
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Reviews
Most Helpful Favorable Review
John S.
G2 User in Computer Software
It is a great help desk software that helps you with everything you want and rely on. Helps you to solve your issues and answer all your questions. It klaso has live chat that helps you get the answers quickly.
Manas A.
User in Education Management
Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.
Most Helpful Critical Review
User in Online Media
it was extremely hard to work with. getting reports for instance needs a bit of a deskpro type coding! You need to make sure someone invests enough time to learn the product and what can be done with it.
Consultant in Information Technology and Services
I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to
Top Alternatives
Discussions
Deskpro has no discussions with answers
Rhino Support has no discussions with answers
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