Compare Deskpro vs Panviva

See this
comparison of Deskpro vs. Panviva
based on data from user reviews. Deskpro rates 4.4/5 stars with 14 reviews. Panviva rates 4.6/5 stars with 43 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Cloud
$30
agent/month
 
On-Premise
$15
agent/month
 
Free Trial
Free Trial Unavailable
Deskpro
Cloud
$30agent/month
On-Premise
$15agent/month
Free Trial
Panviva
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.5
Ease of Use
Ease of Use
9.2
9.1
Ease of Setup
Ease of Setup
9.1
8.0
Ease of Admin
Ease of Admin
9.4
8.3
Quality of Support
Quality of Support
9.0
8.9
Ease of Doing Business With
Ease of Doing Business With
9.3
8.9
Product Direction (% positive)
Product Direction (% positive)
9.1
8.7
Meets Requirements
Deskpro
9.0
Panviva
8.5
Ease of Use
Deskpro
9.2
Panviva
9.1
Ease of Setup
Deskpro
9.1
Panviva
8.0
Ease of Admin
Deskpro
9.4
Panviva
8.3
Quality of Support
Deskpro
9.0
Panviva
8.9
Ease of Doing Business With
Deskpro
9.3
Panviva
8.9
Product Direction (% positive)
Deskpro
9.1
Panviva
8.7

Features

Knowledge Share
Knowledge Base
Deskpro
8.3
Panviva
Not enough data available
Searchable Articles
Deskpro
7.8
Panviva
Not enough data available
Community Forums
Deskpro
8.1
Panviva
Not enough data available
Interactive FAQs & Forums
Deskpro
7.5
Panviva
Not enough data available
Interaction
Web Portals
Deskpro
9.3
Panviva
Not enough data available
Forum to Reponse
Deskpro
9.3
Panviva
Not enough data available
Tickets and Tagging
Deskpro
9.3
Panviva
Not enough data available
Live Chat
Deskpro
Not enough data available
Panviva
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
9.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
46.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.1%
44.2%
Deskpro
Small-Business
50.0%
Mid-Market
42.9%
Enterprise
7.1%
Panviva
Small-Business
9.3%
Mid-Market
46.5%
Enterprise
44.2%

Reviewers' Industry

 
Information Technology and Services
28.6%
Hospital & Health Care
25.6%
 
Telecommunications
7.1%
Insurance
20.9%
 
Restaurants
7.1%
Telecommunications
9.3%
 
Mental Health Care
7.1%
Medical Practice
9.3%
 
Marketing and Advertising
7.1%
Financial Services
9.3%
 
Other
42.9%
Other
25.6%
Deskpro
Information Technology and Services
28.6%
Telecommunications
7.1%
Restaurants
7.1%
Mental Health Care
7.1%
Marketing and Advertising
7.1%
Other
42.9%
Panviva
Hospital & Health Care
25.6%
Insurance
20.9%
Telecommunications
9.3%
Medical Practice
9.3%
Financial Services
9.3%
Other
25.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User

Organization by teams, ability to customize, advanced integrations with systems such as OIM

Administrator

We are converting all paper materials and other electronic files to Panviva so that our agents have one stop shopping for information. We are able to separate divisions and have multiple front pages

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

However, the UI is also a little bit clunky and outdated. It needs to be revamped.

Administrator

Need to have more options like font, font color, page types ect.

 
Deskpro
Most Helpful Favorable Review
User

Organization by teams, ability to customize, advanced integrations with systems such as OIM

Most Helpful Critical Review
Administrator

However, the UI is also a little bit clunky and outdated. It needs to be revamped.

Panviva
Most Helpful Favorable Review
Administrator

We are converting all paper materials and other electronic files to Panviva so that our agents have one stop shopping for information. We are able to separate divisions and have multiple front pages

Most Helpful Critical Review
Administrator

Need to have more options like font, font color, page types ect.

Screenshots

 
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