Reduce your software costs by 18% overnight

Compare Deskpro and Panviva

See this
side-by-side comparison of Deskpro vs. Panviva
based on preference data from user reviews. Deskpro rates 4.3/5 stars with 18 reviews. By contrast, Panviva rates 4.6/5 stars with 46 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
Deskpro
Deskpro
(18)
4.3 out of 5
Deskpro
Panviva
Panviva
(46)
4.6 out of 5
Panviva
Star Rating
Deskpro
Deskpro
Panviva
Panviva
Market Segments
Deskpro
Deskpro
Small-Business (52.9% of reviews)
Panviva
Panviva
Mid-Market (47.7% of reviews)
Entry Level Price
Deskpro
Deskpro
$29 agent/month
Panviva
Panviva
No pricing information available

Deskpro vs Panviva

When assessing the two solutions, reviewers found Panviva easier to use. However, Deskpro is easier to set up and administer. Reviewers also preferred doing business with Deskpro overall.

  • Reviewers felt that Deskpro meets the needs of their business better than Panviva.
  • When comparing quality of ongoing product support, reviewers felt that Deskpro is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Panviva over Deskpro.
Categories
Shared Categories
Deskpro
Deskpro
Panviva
Panviva
Deskpro and Panviva are categorized as Customer Self-Service
Unique Categories
Deskpro
Deskpro is categorized as Live Chat and Help Desk
Panviva
Panviva is categorized as Contact Center Knowledge Base and Enterprise Wiki
Pricing
Deskpro
Deskpro Pricing
On-Premise
$29agent/month
Cloud
$30agent/month
Free Trial
Panviva
Panviva Pricing
Free Trial Unavailable
Ask a Question

Have questions for Deskpro and Panviva?

Start a private conversation.
Ratings
Meets Requirements
Deskpro
Deskpro
8.9
Responses: 16
Panviva
Panviva
8.5
Responses: 37
Ease of Use
Deskpro
Deskpro
8.9
Responses: 16
Panviva
Panviva
9.0
Responses: 40
Ease of Setup
Deskpro
Deskpro
8.8
Responses: 10
Panviva
Panviva
8.0
Responses: 32
Ease of Admin
Deskpro
Deskpro
9.3
Responses: 10
Panviva
Panviva
8.3
Responses: 31
Quality of Support
Deskpro
Deskpro
9.0
Responses: 15
Panviva
Panviva
8.8
Responses: 38
Ease of Doing Business With
Deskpro
Deskpro
9.3
Responses: 10
Panviva
Panviva
8.9
Responses: 29
Product Direction (% positive)
Deskpro
Deskpro
8.5
Responses: 16
Panviva
Panviva
8.8
Responses: 38
Features
Knowledge Share
Knowledge Base
Deskpro
Deskpro
8.5
Responses: 8
Panviva
Panviva
Not enough data available
Searchable Articles
Deskpro
Deskpro
7.3
Responses: 8
Panviva
Panviva
Not enough data available
Community Forums
Deskpro
Deskpro
7.7
Responses: 8
Panviva
Panviva
Not enough data available
Interactive FAQs & Forums
Deskpro
Deskpro
7.3
Responses: 8
Panviva
Panviva
Not enough data available
Interaction
Web Portals
Deskpro
Deskpro
9.2
Responses: 6
Panviva
Panviva
Not enough data available
Forum to Reponse
Deskpro
Deskpro
9.2
Responses: 6
Panviva
Panviva
Not enough data available
Tickets and Tagging
Deskpro
Deskpro
9.3
Responses: 7
Panviva
Panviva
Not enough data available
Live Chat
Deskpro
Deskpro
9.3
Responses: 5
Panviva
Panviva
Not enough data available
Reviewers' Company Size
Reviewers of Deskpro were most often representing companies in the Small-Business segment, while reviewers for Panviva were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Deskpro
Deskpro
52.9%
Panviva
Panviva
9.1%
Mid-Market
(51-1000 emp.)
Deskpro
Deskpro
41.2%
Panviva
Panviva
47.7%
Enterprise
(> 1000 emp.)
Deskpro
Deskpro
5.9%
Panviva
Panviva
43.2%
Reviewers' Industry
Deskpro
Deskpro Industry
Information Technology and Services
29.4%
Telecommunications
5.9%
Restaurants
5.9%
Online Media
5.9%
Mental Health Care
5.9%
Other
47.1%
Panviva
Panviva Industry
Hospital & Health Care
25.0%
Insurance
20.5%
Telecommunications
11.4%
Medical Practice
9.1%
Financial Services
9.1%
Other
25.0%
Reviews
Most Helpful Favorable Review
Deskpro
Carlos P.
G2 User in Food & Beverages

I like the software tool Deskpro Messenger allows me to provide excellent support to my website visitors anywhere, I can access the essential functions of the support service from a unique and intuitive interface, which I can incorporate where I need it most.

Panviva
G
Internal Consultant in Financial Services

It is difficult to imagine how the end user interface could be better optimized for performance support than it already is.

Most Helpful Critical Review
Deskpro
Sal A.
User in Information Technology and Services

Not organized ticketing system complicated and slow make the agent hard to type and search in the tools which takes more times and frustrating

Panviva
G
Administrator in Hospital & Health Care

Need to have more options like font, font color, page types ect.

Discussions
Deskpro
Deskpro Discussions
Monty the Mongoose crying
Deskpro has no discussions with answers
Panviva
Panviva Discussions
Monty the Mongoose crying
Panviva has no discussions with answers
Screenshots
Panviva
Panviva Screenshots
Ask Deskpro a QuestionContact DeskproAsk Panviva a QuestionContact Panviva
Need help?
I can help.
Kate
Learning about Business Software?
Ask the community