Compare Deskpro and osTicket 
At a Glance
Market Segments
Small-Business (48.9% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
No pricing available
Deskpro
Star Rating
(93)4.2 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that osTicket excels in user-friendliness, with many users highlighting its intuitive interface and ease of use. One user mentioned, "Osticket is very easy to use, you can use the search parameter to filter out the tickets," making it a great choice for teams looking for straightforward ticket management.
- Users say that Deskpro stands out for its high configurability, allowing teams to tailor the software to their specific needs. A reviewer noted, "I appreciate that Deskpro is highly configurable, allowing me to set it up exactly how I want," which can be a significant advantage for organizations with unique workflows.
- Reviewers mention that osTicket is particularly effective for small businesses, with a majority of its users coming from this segment. Users appreciate its ability to keep customer requests organized and easily assign tickets to the appropriate departments, enhancing team collaboration.
- According to verified reviews, Deskpro offers superior support quality, with users rating it significantly higher than osTicket. One user praised its "great user interface" and noted that the layout makes it easier to manage tasks, which can be crucial for teams needing reliable support.
- G2 reviewers highlight that while both products have similar ease of use scores, Deskpro slightly edges out with better admin capabilities. Users have noted that the admin features in Deskpro are more robust, allowing for smoother management of user roles and access.
- Users report that osTicket's ticket creation and response experiences are highly rated, with many finding it effective for managing incoming jobs. However, some users feel that Deskpro's integration capabilities, such as with Shortcut, provide a more seamless workflow, reducing the risk of missed information.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
osTicket
No pricing availableFree Trial
Deskpro
Free Trial is available
osTicket
No trial information availableRatings
Meets Requirements
8.5
85
8.8
41
Ease of Use
8.2
87
8.2
41
Ease of Setup
8.2
64
8.0
29
Ease of Admin
8.4
44
8.3
29
Quality of Support
8.7
75
6.9
27
Has the product been a good partner in doing business?
8.8
44
8.4
24
Product Direction (% positive)
8.3
84
8.8
39
Features by Category
Ticket and Case Management
8.5
77
|
Verified
8.6
32
|
Verified
8.5
76
|
Verified
8.7
32
|
Verified
8.6
75
|
Verified
8.0
31
|
Verified
8.3
72
|
Verified
8.4
29
|
Verified
7.9
70
|
Verified
8.0
24
8.3
73
|
Verified
7.7
30
8.7
73
|
Verified
8.3
31
|
Verified
8.1
68
|
Verified
7.3
17
Generative AI
6.4
45
Not enough data
6.3
45
Not enough data
Agentic AI - Help Desk
5.0
10
Not enough data
4.8
10
Not enough data
5.0
10
Not enough data
Communication Channels
8.2
73
|
Verified
8.1
24
|
Verified
8.8
73
|
Verified
9.0
27
7.0
66
|
Verified
5.3
10
|
Verified
6.7
57
5.3
10
6.1
55
|
Verified
4.0
7
Platform
6.7
60
|
Verified
5.4
16
8.0
70
|
Verified
7.1
23
|
Verified
8.3
67
|
Verified
8.8
25
|
Verified
7.7
62
|
Verified
6.8
13
|
Verified
7.5
67
|
Verified
7.2
26
|
Verified
7.6
67
|
Verified
7.8
27
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.1
9
|
Verified
Not enough data
8.5
11
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
9.4
8
|
Verified
Not enough data
Not enough data
Not enough data
Internal Use
8.0
70
|
Verified
7.1
23
|
Verified
9.4
9
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
9.4
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
Generative AI
6.9
8
Not enough data
Self-Service Experience
8.3
23
Not enough data
7.9
21
Not enough data
7.3
20
Not enough data
6.9
9
Not enough data
7.9
11
Not enough data
Self-Service Platform
8.1
13
Not enough data
7.6
12
Not enough data
5.2
7
Not enough data
6.9
13
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
8
Not enough data
7.9
8
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Deskpro and osTicket are categorized as Help Desk
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.1%
Computer & Network Security
8.0%
Computer Software
6.8%
Mental Health Care
6.8%
Education Management
4.5%
Other
47.7%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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