# Deskpro vs osTicket Comparison
---
## AI Generated Summary
- **G2 reviewers report** that osTicket excels in user-friendliness, with many users highlighting its intuitive interface and ease of use. One user mentioned, "Osticket is very easy to use, you can use the search parameter to filter out the tickets," making it a great choice for teams looking for straightforward ticket management.
- **Users say** that Deskpro stands out for its high configurability, allowing teams to tailor the software to their specific needs. A reviewer noted, "I appreciate that Deskpro is highly configurable, allowing me to set it up exactly how I want," which can be a significant advantage for organizations with unique workflows.
- **Reviewers mention** that osTicket is particularly effective for small businesses, with a majority of its users coming from this segment. Users appreciate its ability to keep customer requests organized and easily assign tickets to the appropriate departments, enhancing team collaboration.
- **According to verified reviews** , Deskpro offers superior support quality, with users rating it significantly higher than osTicket. One user praised its "great user interface" and noted that the layout makes it easier to manage tasks, which can be crucial for teams needing reliable support.
- **G2 reviewers highlight** that while both products have similar ease of use scores, Deskpro slightly edges out with better admin capabilities. Users have noted that the admin features in Deskpro are more robust, allowing for smoother management of user roles and access.
- **Users report** that osTicket's ticket creation and response experiences are highly rated, with many finding it effective for managing incoming jobs. However, some users feel that Deskpro's integration capabilities, such as with Shortcut, provide a more seamless workflow, reducing the risk of missed information.



| | Deskpro | osTicket | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 97 | 44 | 
| **Largest Market Segment** | Small-Business (46.8% of reviews) | Small-Business (56.8% of reviews) | 
| **Entry Level Price** | $39.00 1 Agent Per Month | No pricing available | 

---
## Top Pros & Cons

### Deskpro

Pros:
- Ease of Use (19 reviews)
- Features (16 reviews)

Cons:
- Ticketing Issues (9 reviews)
- Limited Features (7 reviews)

### osTicket

**Not enough data**

---
## Ratings Comparison
| Rating | Deskpro | osTicket | 
|---|---|---|
  | **Meets Requirements** | 8.5 (88 reviews) | 8.8 (41 reviews) | 
  | **Ease of Use** | 8.1 (90 reviews) | 8.2 (41 reviews) | 
  | **Ease of Setup** | 8.2 (67 reviews) | 8.0 (29 reviews) | 
  | **Ease of Admin** | 8.4 (44 reviews) | 8.3 (29 reviews) | 
  | **Quality of Support** | 8.7 (77 reviews) | 6.9 (27 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (44 reviews) | 8.4 (24 reviews) | 
  | **Product Direction (% positive)** | 8.3 (87 reviews) | 8.8 (39 reviews) | 

---
## Pricing

### Deskpro

#### Entry-Level Pricing

Plan: Cloud Team

Price: $39.00 1 Agent Per Month

Description: Essential tools for small teams getting started

Key Features:
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot

[Browse all 7 editions](https://www.g2.com/products/deskpro/pricing)

#### Free Trial

Yes

### osTicket

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 7.4/10 | 80 |
| **osTicket** | 7.4/10 | 33 |

#### Ticket and Case Management

| Feature | Deskpro | osTicket | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (79 reviews) ✓ Verified | 8.6 (32 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.5 (76 reviews) ✓ Verified | 8.7 (32 reviews) ✓ Verified | 
| **Workflow** | 8.6 (75 reviews) ✓ Verified | 8.0 (31 reviews) ✓ Verified | 
| **Response Automation** | 8.3 (72 reviews) ✓ Verified | 8.4 (29 reviews) ✓ Verified | 
| **SLA Management** | 7.9 (70 reviews) ✓ Verified | 8.0 (24 reviews) | 
| **Attachments/Screencasts** | 8.3 (73 reviews) ✓ Verified | 7.7 (30 reviews) | 
| **Ticket Collaboration** | 8.7 (73 reviews) ✓ Verified | 8.3 (31 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.1 (68 reviews) ✓ Verified | 7.3 (17 reviews) | 

#### Generative AI

| Feature | Deskpro | osTicket | 
|---|---|---|
| **AI Text Generation** | 6.4 (45 reviews) | Not enough data | 
| **AI Text Summarization** | 6.3 (45 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Deskpro | osTicket | 
|---|---|---|
| **Autonomous Task Execution** | 5.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 4.8 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (10 reviews) | Not enough data | 

#### Communication Channels

| Feature | Deskpro | osTicket | 
|---|---|---|
| **Customer Portal** | 8.2 (73 reviews) ✓ Verified | 8.1 (24 reviews) ✓ Verified | 
| **Email to Case** | 8.8 (74 reviews) ✓ Verified | 9.0 (27 reviews) | 
| **Chat/Live Support** | 7.0 (66 reviews) ✓ Verified | 5.3 (10 reviews) ✓ Verified | 
| **Social Integration** | 6.7 (57 reviews) | 5.3 (10 reviews) | 
| **Voice** | 6.1 (55 reviews) ✓ Verified | 4.0 (7 reviews) | 

#### Platform

| Feature | Deskpro | osTicket | 
|---|---|---|
| **Mobile User Support** | 6.7 (60 reviews) ✓ Verified | 5.4 (16 reviews) | 
| **Customization ** | 8.1 (71 reviews) ✓ Verified | 7.1 (23 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.3 (67 reviews) ✓ Verified | 8.8 (25 reviews) ✓ Verified | 
| **Integration** | 7.8 (63 reviews) ✓ Verified | 6.8 (13 reviews) ✓ Verified | 
| **Reporting** | 7.6 (68 reviews) ✓ Verified | 7.2 (26 reviews) ✓ Verified | 
| **Dashboards** | 7.6 (67 reviews) ✓ Verified | 7.8 (27 reviews) ✓ Verified | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 9.0/10 | 72 |
| **osTicket** | N/A | N/A |

#### Generative AI

| Feature | Deskpro | osTicket | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Deskpro | osTicket | 
|---|---|---|
| **Pop-up Chat** | 9.1 (9 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.5 (11 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.8 (10 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 9.4 (8 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Deskpro | osTicket | 
|---|---|---|
| **Customization ** | 8.1 (71 reviews) ✓ Verified | 7.1 (23 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.4 (9 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 9.0 (8 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 9.0 (10 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 9.4 (9 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.5 (10 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 7.3/10 | 24 |
| **osTicket** | N/A | N/A |

#### Generative AI

| Feature | Deskpro | osTicket | 
|---|---|---|
| **AI Text Summarization** | 6.9 (8 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Deskpro | osTicket | 
|---|---|---|
| **Knowledge Base** | 8.3 (23 reviews) | Not enough data | 
| **Searchable Articles** | 7.9 (21 reviews) | Not enough data | 
| **Community Forums** | 7.3 (20 reviews) | Not enough data | 
| **Mobile Optimization** | 6.9 (9 reviews) | Not enough data | 
| **Personalization** | 7.9 (11 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Deskpro | osTicket | 
|---|---|---|
| **Branding** | 8.1 (13 reviews) | Not enough data | 
| **Automation** | 7.6 (12 reviews) | Not enough data | 
| **Artificial Intelligence** | 5.2 (7 reviews) | Not enough data | 
| **Integrations** | 6.9 (13 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Deskpro | osTicket | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | 8.1/10 | 8 |
| **osTicket** | N/A | N/A |

#### Generative AI

| Feature | Deskpro | osTicket | 
|---|---|---|
| **AI Text Generation** | 8.3 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (8 reviews) | Not enough data | 

### AWS Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Deskpro** | N/A | N/A |
| **osTicket** | N/A | N/A |

#### Agentic AI - AWS Marketplace

| Feature | Deskpro | osTicket | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Deskpro (3):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to osTicket (1):** [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace)


---
## Reviewer Demographics

### By Company Size

| Segment | Deskpro | osTicket | 
|---|---|---|
| **Small-Business** | 46.8% | 56.8% | 
| **Mid-Market** | 45.7% | 34.1% | 
| **Enterprise** | 7.4% | 9.1% | 

### By Industry

#### Deskpro

- **Information Technology and Services:** 26.4%
- **Computer & Network Security:** 7.7%
- **Computer Software:** 6.6%
- **Mental Health Care:** 6.6%
- **Education Management:** 5.5%
- **Primary/Secondary Education:** 4.4%
- **Retail:** 3.3%
- **Higher Education:** 3.3%
- **Accounting:** 2.2%
- **Computer Networking:** 2.2%
- **Other:** 31.9%

#### osTicket

- **Information Technology and Services:** 22.7%
- **Education Management:** 13.6%
- **Computer Software:** 11.4%
- **Telecommunications:** 4.5%
- **Retail:** 4.5%
- **Primary/Secondary Education:** 4.5%
- **Internet:** 4.5%
- **Accounting:** 2.3%
- **Capital Markets:** 2.3%
- **Computer Games:** 2.3%
- **Other:** 27.3%

---
## Alternatives

### Alternatives to Deskpro

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7629 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Helpshift](https://www.g2.com/products/helpshift/reviews) — 4.3/5 stars (381 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)

### Alternatives to osTicket

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [OTRS](https://www.g2.com/products/otrs/reviews) — 4.4/5 stars (38 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Zammad](https://www.g2.com/products/zammad/reviews) — 4.5/5 stars (10 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7629 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Vision Helpdesk](https://www.g2.com/products/vision-helpdesk/reviews) — 4.6/5 stars (95 reviews)

---
## Top Discussions

### Deskpro

- Title: [What is Deskpro used for?](https://www.g2.com/discussions/what-is-deskpro-used-for) — 1 comment, 1 upvote
  > **Top comment:** "It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph..."

### osTicket

- Title: [What is ticket support system?](https://www.g2.com/discussions/what-is-ticket-support-system) — 1 comment
  > **Top comment:** "TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/deskpro-vs-osticket)