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Compare Deskpro and Kayako 
Featured Products
At a Glance
Market Segments
Small-Business (48.9% of reviews)
Small-Business (55.9% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
$15/agent/month
Deskpro
Star Rating
(93)4.2 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansKayako
Star Rating
(222)4.0 out of 5
Market Segments
Small-Business (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansDeskpro vs Kayako
When assessing the two solutions, reviewers found Kayako easier to use. However, Deskpro is easier to set up and administer. Reviewers also preferred doing business with Deskpro overall.
- Reviewers felt that Deskpro meets the needs of their business better than Kayako.
- When comparing quality of ongoing product support, reviewers felt that Deskpro is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Deskpro over Kayako.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
Free Trial
Deskpro
Free Trial is available
Kayako
Free Trial is available
Ratings
Meets Requirements
8.5
85
8.1
201
Ease of Use
8.2
87
8.4
199
Ease of Setup
8.2
64
8.0
132
Ease of Admin
8.4
44
8.0
131
Quality of Support
8.7
75
8.1
187
Has the product been a good partner in doing business?
8.8
44
8.3
130
Product Direction (% positive)
8.3
84
7.1
198
Features by Category
Ticket and Case Management
8.5
77
|
Verified
8.7
155
|
Verified
8.5
76
|
Verified
8.5
154
|
Verified
8.6
75
|
Verified
8.1
148
|
Verified
8.3
72
|
Verified
8.3
140
|
Verified
7.9
70
|
Verified
8.0
129
|
Verified
8.3
73
|
Verified
7.6
145
|
Verified
8.7
73
|
Verified
8.5
147
|
Verified
8.1
68
|
Verified
7.8
55
Generative AI
6.4
45
Not enough data
6.3
45
Not enough data
Agentic AI - Help Desk
5.0
10
Not enough data
4.8
10
Not enough data
5.0
10
Not enough data
Communication Channels
8.2
73
|
Verified
8.4
131
|
Verified
8.8
73
|
Verified
8.7
142
|
Verified
7.0
66
|
Verified
8.3
104
|
Verified
6.7
57
7.4
56
|
Verified
6.1
55
|
Verified
Feature Not Available
Platform
6.7
60
|
Verified
7.7
83
|
Verified
8.0
70
|
Verified
7.9
115
|
Verified
8.3
67
|
Verified
8.2
102
|
Verified
7.7
62
|
Verified
7.9
65
|
Verified
7.5
67
|
Verified
7.4
131
|
Verified
7.6
67
|
Verified
7.7
128
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.1
9
|
Verified
8.5
40
|
Verified
8.5
11
|
Verified
8.8
39
|
Verified
8.8
10
|
Verified
8.1
34
|
Verified
9.4
8
|
Verified
8.8
29
|
Verified
Not enough data
Not enough data
Internal Use
8.0
70
|
Verified
7.9
115
|
Verified
9.4
9
|
Verified
8.7
37
|
Verified
9.0
8
|
Verified
8.1
31
|
Verified
9.0
10
|
Verified
8.7
41
|
Verified
9.4
9
|
Verified
8.6
37
|
Verified
8.5
10
|
Verified
8.5
39
|
Verified
Generative AI
6.9
8
Not enough data
Self-Service Experience
8.3
23
8.6
48
7.9
21
8.7
49
7.3
20
8.5
39
6.9
9
7.1
8
7.9
11
6.9
8
Self-Service Platform
8.1
13
6.9
8
7.6
12
7.5
8
5.2
7
8.5
8
6.9
13
7.3
8
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
8
Not enough data
7.9
8
Not enough data
Categories
Categories
Shared Categories
Deskpro and Kayako are categorized as Help Desk, Digital Customer Service Platforms, Customer Self-Service, and Live Chat
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.1%
Computer & Network Security
8.0%
Mental Health Care
6.8%
Computer Software
6.8%
Primary/Secondary Education
4.5%
Other
47.7%
Information Technology and Services
25.8%
Computer Software
14.7%
Telecommunications
6.0%
Internet
4.6%
Marketing and Advertising
4.1%
Other
44.7%
Alternatives
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
had any one used reporting with kayako
2 Comments
JE
Hi there! It sounds like you might be using our custom report builder, which is SQL-like. This is an advanced tools for programmers to mine out data from...Read more
What integrations does Kayako support?
2 Comments
EW
The only official integrations Kayako offer is Salesforce and Zapier integration. Kayakos API's, Endpoints and Webhooks are also great if you have the...Read more
Does Kayako offer an API?
2 Comments
EW
Yes. Kayako offers both API's, Webhooks and endpoints. Read more
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