Compare Deskpro and Kayako 
Featured Products
At a Glance
Market Segments
Small-Business (47.3% of reviews)
Small-Business (55.1% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
$15/agent/month
Deskpro
Star Rating
(96)4.2 out of 5
Market Segments
Small-Business (47.3% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansKayako
Star Rating
(225)4.0 out of 5
Market Segments
Small-Business (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kayako excels in its AI capabilities, with users highlighting how the system provides contextual suggestions that help support agents respond to tickets more efficiently. This feature has significantly reduced the volume of repetitive inquiries, allowing teams to focus on more complex issues.
- Users say that Deskpro stands out for its high configurability, enabling businesses to tailor the platform to their specific needs. Reviewers appreciate the seamless integration with tools like Shortcut, which streamlines workflows and minimizes the risk of missed information.
- According to verified reviews, Kayako's user experience is praised for its intuitive ticket creation and response processes. Users have noted that the self-learning AI helps generate accurate answers based on past tickets, which has been a game-changer for managing common queries.
- Reviewers mention that Deskpro's user interface is particularly user-friendly, making it easy for teams to manage tasks effectively. The simple layout has been highlighted as a key factor in enhancing day-to-day usability, especially for small businesses.
- G2 reviewers report that while Kayako has a strong focus on automation and AI, some users feel it could improve in areas like customization and integrations compared to Deskpro, which offers a more flexible setup for diverse business needs.
- Users say that Deskpro's support quality is consistently rated higher, with many praising the responsiveness and helpfulness of the support team. This has contributed to a more positive overall experience, especially for businesses that require reliable assistance during implementation and ongoing use.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
Free Trial
Deskpro
Free Trial is available
Kayako
Free Trial is available
Ratings
Meets Requirements
8.5
87
8.1
203
Ease of Use
8.2
89
8.4
202
Ease of Setup
8.2
66
8.0
135
Ease of Admin
8.4
44
8.0
132
Quality of Support
8.7
77
8.0
189
Has the product been a good partner in doing business?
8.8
44
8.3
131
Product Direction (% positive)
8.4
86
7.1
200
Features by Category
Ticket and Case Management
8.6
79
|
Verified
8.7
155
|
Verified
8.5
76
|
Verified
8.5
156
|
Verified
8.6
75
|
Verified
8.1
148
|
Verified
8.3
72
|
Verified
8.3
143
|
Verified
7.9
70
|
Verified
8.0
129
|
Verified
8.3
73
|
Verified
7.6
146
|
Verified
8.7
73
|
Verified
8.5
147
|
Verified
8.1
68
|
Verified
7.8
56
Generative AI
6.4
45
Not enough data
6.3
45
Not enough data
Agentic AI - Help Desk
5.0
10
Not enough data
4.8
10
Not enough data
5.0
10
Not enough data
Communication Channels
8.2
73
|
Verified
8.4
131
|
Verified
8.8
74
|
Verified
8.7
143
|
Verified
7.0
66
|
Verified
8.3
105
|
Verified
6.7
57
7.3
57
|
Verified
6.1
55
|
Verified
Feature Not Available
Platform
6.7
60
|
Verified
7.7
83
|
Verified
8.1
71
|
Verified
7.9
115
|
Verified
8.3
67
|
Verified
8.2
102
|
Verified
7.8
63
|
Verified
7.9
65
|
Verified
7.6
68
|
Verified
7.4
132
|
Verified
7.6
67
|
Verified
7.7
128
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.1
9
|
Verified
8.5
40
|
Verified
8.5
11
|
Verified
8.8
39
|
Verified
8.8
10
|
Verified
8.1
34
|
Verified
9.4
8
|
Verified
8.8
29
|
Verified
Not enough data
Not enough data
Internal Use
8.1
71
|
Verified
7.9
115
|
Verified
9.4
9
|
Verified
8.7
37
|
Verified
9.0
8
|
Verified
8.1
31
|
Verified
9.0
10
|
Verified
8.7
41
|
Verified
9.4
9
|
Verified
8.6
37
|
Verified
8.5
10
|
Verified
8.5
39
|
Verified
Generative AI
6.9
8
Not enough data
Self-Service Experience
8.3
23
8.6
48
7.9
21
8.7
49
7.3
20
8.5
39
6.9
9
7.1
8
7.9
11
6.9
8
Self-Service Platform
8.1
13
6.9
8
7.6
12
7.5
8
5.2
7
8.5
8
6.9
13
7.3
8
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
8
Not enough data
7.9
8
Not enough data
Categories
Categories
Shared Categories
Deskpro and Kayako are categorized as Help Desk, Digital Customer Service Platforms, Customer Self-Service, and Live Chat
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.6%
Computer & Network Security
7.8%
Computer Software
6.7%
Mental Health Care
6.7%
Education Management
5.6%
Other
47.8%
Information Technology and Services
26.4%
Computer Software
15.0%
Telecommunications
5.9%
Internet
4.5%
Marketing and Advertising
4.1%
Other
44.1%
Alternatives
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
Does Kayako offer an API?
2 Comments
Official Response from Kayako
Yes. Visit us at https://developer.kayako.com/ for more information.Read more
What integrations does Kayako support?
2 Comments
Official Response from Kayako
Kayako has a number of native integrations with popular CRM's and payment platforms such as Salesforce and Stripe. In addition Kayako supports over 750+...Read more
had any one used reporting with kayako
2 Comments
YK
We never found the Reports usable either. Since the data is in SQL we wrote our own reports engine. (I should note we also have tons of automated messages...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
