Compare Deskpro vs Kayako

See this
comparison of Deskpro vs. Kayako
based on data from user reviews. Deskpro rates 4.4/5 stars with 14 reviews. Kayako rates 4.1/5 stars with 193 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Cloud
$30
agent/month
Inbox
$15
/agent/month
 
On-Premise
$15
agent/month
Growth
$30
/agent/month
 
Scale
$60
/agent/month
 
Free Trial
Free Trial
Deskpro
Cloud
$30agent/month
On-Premise
$15agent/month
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.1
Ease of Use
Ease of Use
9.2
8.5
Ease of Setup
Ease of Setup
9.1
8.0
Ease of Admin
Ease of Admin
9.4
8.1
Quality of Support
Quality of Support
9.0
8.2
Ease of Doing Business With
Ease of Doing Business With
9.3
8.4
Product Direction (% positive)
Product Direction (% positive)
9.1
7.3
Meets Requirements
Deskpro
9.0
Kayako
8.1
Ease of Use
Deskpro
9.2
Kayako
8.5
Ease of Setup
Deskpro
9.1
Kayako
8.0
Ease of Admin
Deskpro
9.4
Kayako
8.1
Quality of Support
Deskpro
9.0
Kayako
8.2
Ease of Doing Business With
Deskpro
9.3
Kayako
8.4
Product Direction (% positive)
Deskpro
9.1
Kayako
7.3

Features

Ticket and Case Management
Ticket creation user experience
Deskpro
8.8
Kayako
8.7
Ticket response user experience
Deskpro
9.2
Kayako
8.5
Workflow
Deskpro
9.3
Kayako
8.1
Response Automation
Deskpro
9.2
Kayako
8.4
SLA Management
Deskpro
8.5
Kayako
8.0
Attachments/Screencasts
Deskpro
9.5
Kayako
7.5
Ticket Collaboration
Deskpro
9.1
Kayako
8.5
Knowledge Share
Knowledge Base
Deskpro
8.3
Kayako
8.6
Searchable Articles
Deskpro
7.8
Kayako
9.1
Community Forums
Deskpro
8.1
Kayako
8.6
Interactive FAQs & Forums
Deskpro
7.5
Kayako
8.7
Communication
Pop-up Chat
Deskpro
Not enough data available
Kayako
8.5
Notifications
Deskpro
8.0
Kayako
8.6
Targeted Emails
Deskpro
9.0
Kayako
8.3
In-App Messaging
Deskpro
Not enough data available
Kayako
8.7
Interaction
Web Portals
Deskpro
9.3
Kayako
8.8
Forum to Reponse
Deskpro
9.3
Kayako
8.3
Tickets and Tagging
Deskpro
9.3
Kayako
9.0
Live Chat
Deskpro
Not enough data available
Kayako
8.9
Internal Use
Customization
Deskpro
8.8
Kayako
7.9
Conversation Archiving
Deskpro
9.3
Kayako
8.7
Lead Development
Deskpro
9.0
Kayako
8.3
Knowledge Base
Deskpro
Not enough data available
Kayako
8.5
Team Inbox
Deskpro
Not enough data available
Kayako
8.5
Customer Profiles
Deskpro
8.3
Kayako
8.4
Communication Channels
Customer Portal
Deskpro
9.4
Kayako
8.4
Email to Case
Deskpro
9.3
Kayako
8.7
Chat/Live Support
Deskpro
8.5
Kayako
8.3
Social Integration
Deskpro
Not enough data available
Kayako
7.4
Call Center
Make, Receive, and Record Calls
Deskpro
Not enough data available
Kayako
7.0
Customer and Contacts Database
Deskpro
8.9
Kayako
7.6
Products and Version Tracking
Deskpro
9.3
Kayako
6.9
Call Scripting
Deskpro
8.7
Kayako
6.7
Interactive Voice Response (IVR)
Deskpro
9.0
Kayako
6.7
Self Service/Community
Forums
Deskpro
9.5
Kayako
7.7
Knowledge Base
Deskpro
8.3
Kayako
8.0
Ideas/Feedback
Deskpro
9.4
Kayako
7.2
Q&A
Deskpro
9.6
Kayako
8.0
Reporting & Analytics
Social Monitoring
Deskpro
Not enough data available
Kayako
7.2
Reporting
Deskpro
9.2
Kayako
7.4
Dashboards
Deskpro
8.3
Kayako
7.8
Platform
Mobile User Support
Deskpro
8.7
Kayako
7.7
ITIL Compliance
Deskpro
9.3
Kayako
7.7
Customization
Deskpro
8.8
Kayako
7.9
User, Role, and Access Management
Deskpro
8.8
Kayako
8.2
Internationalization
Deskpro
9.2
Kayako
8.0
Performance & Reliability
Deskpro
9.0
Kayako
8.6
Integration APIs
Deskpro
9.3
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
55.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
33.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.1%
11.1%
Deskpro
Small-Business
50.0%
Mid-Market
42.9%
Enterprise
7.1%
Kayako
Small-Business
55.0%
Mid-Market
33.9%
Enterprise
11.1%

Reviewers' Industry

 
Information Technology and Services
28.6%
Information Technology and Services
26.9%
 
Telecommunications
7.1%
Computer Software
16.1%
 
Restaurants
7.1%
Telecommunications
5.7%
 
Mental Health Care
7.1%
Internet
4.7%
 
Marketing and Advertising
7.1%
Marketing and Advertising
3.6%
 
Other
42.9%
Other
43.0%
Deskpro
Information Technology and Services
28.6%
Telecommunications
7.1%
Restaurants
7.1%
Mental Health Care
7.1%
Marketing and Advertising
7.1%
Other
42.9%
Kayako
Information Technology and Services
26.9%
Computer Software
16.1%
Telecommunications
5.7%
Internet
4.7%
Marketing and Advertising
3.6%
Other
43.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User

Organization by teams, ability to customize, advanced integrations with systems such as OIM

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
Sal A.
User in Information Technology and Services

Not organized ticketing system complicated and slow make the agent hard to type and search in the tools which takes more times and frustrating

Consultant in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Deskpro
Most Helpful Favorable Review
User

Organization by teams, ability to customize, advanced integrations with systems such as OIM

Most Helpful Critical Review
Sal A.
User in Information Technology and Services

Not organized ticketing system complicated and slow make the agent hard to type and search in the tools which takes more times and frustrating

Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Consultant in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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