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Compare Deskpro and Helpspot

See this
side-by-side comparison of Deskpro vs. Helpspot
based on preference data from user reviews. Deskpro rates 4.3/5 stars with 18 reviews. By contrast, Helpspot rates 3.9/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Deskpro
Deskpro
(18)
4.3 out of 5
Deskpro
Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
Star Rating
Deskpro
Deskpro
Helpspot
Helpspot
Market Segments
Deskpro
Deskpro
Small-Business (52.9% of reviews)
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
Entry Level Price
Deskpro
Deskpro
$29 agent/month
Helpspot
Helpspot
No pricing information available

Deskpro vs Helpspot

  • Reviewers felt that Deskpro meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that Deskpro is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Deskpro over Helpspot.
Categories
Shared Categories
Deskpro
Deskpro
Helpspot
Helpspot
Deskpro and Helpspot are categorized as Customer Self-Service and Help Desk
Unique Categories
Deskpro
Deskpro is categorized as Live Chat
Helpspot
Helpspot has no unique categories
Pricing
Deskpro
Deskpro Pricing
On-Premise
$29agent/month
Cloud
$30agent/month
Free Trial
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
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Ratings
Meets Requirements
Deskpro
Deskpro
8.9
Responses: 16
Helpspot
Helpspot
8.3
Responses: 9
Ease of Use
Deskpro
Deskpro
8.9
Responses: 16
Helpspot
Helpspot
8.1
Responses: 9
Ease of Setup
Deskpro
Deskpro
8.8
Responses: 10
Helpspot
Helpspot
Not enough data available
Ease of Admin
Deskpro
Deskpro
9.3
Responses: 10
Helpspot
Helpspot
Not enough data available
Quality of Support
Deskpro
Deskpro
9.0
Responses: 15
Helpspot
Helpspot
7.8
Responses: 6
Ease of Doing Business With
Deskpro
Deskpro
9.3
Responses: 10
Helpspot
Helpspot
Not enough data available
Product Direction (% positive)
Deskpro
Deskpro
8.5
Responses: 16
Helpspot
Helpspot
4.8
Responses: 9
Features
Ticket and Case Management
Ticket creation user experience
Deskpro
Deskpro
9.0
Responses: 12
Verified Feature
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
Ticket response user experience
Deskpro
Deskpro
9.2
Responses: 12
Verified Feature
Helpspot
Helpspot
9.0
Responses: 8
Verified Feature
Workflow
Deskpro
Deskpro
9.3
Responses: 12
Verified Feature
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
Response Automation
Deskpro
Deskpro
9.2
Responses: 12
Verified Feature
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
SLA Management
Deskpro
Deskpro
8.7
Responses: 10
Verified Feature
Helpspot
Helpspot
Not enough data available
Attachments/Screencasts
Deskpro
Deskpro
9.3
Responses: 12
Verified Feature
Helpspot
Helpspot
7.2
Responses: 9
Verified Feature
Ticket Collaboration
Deskpro
Deskpro
8.9
Responses: 11
Verified Feature
Helpspot
Helpspot
7.4
Responses: 9
Verified Feature
Customer and Contacts Database
Deskpro
Deskpro
8.1
Responses: 8
Verified Feature
Helpspot
Helpspot
Not enough data available
Knowledge Share
Knowledge Base
Deskpro
Deskpro
8.5
Responses: 8
Helpspot
Helpspot
Not enough data available
Searchable Articles
Deskpro
Deskpro
7.3
Responses: 8
Helpspot
Helpspot
Not enough data available
Community Forums
Deskpro
Deskpro
7.7
Responses: 8
Helpspot
Helpspot
Not enough data available
Interactive FAQs & Forums
Deskpro
Deskpro
7.3
Responses: 8
Helpspot
Helpspot
Not enough data available
Interaction
Web Portals
Deskpro
Deskpro
9.2
Responses: 6
Helpspot
Helpspot
6.7
Responses: 5
Forum to Reponse
Deskpro
Deskpro
9.2
Responses: 6
Helpspot
Helpspot
Not enough data available
Tickets and Tagging
Deskpro
Deskpro
9.3
Responses: 7
Helpspot
Helpspot
7.3
Responses: 5
Live Chat
Deskpro
Deskpro
9.3
Responses: 5
Helpspot
Helpspot
Not enough data available
Communication Channels
Customer Portal
Deskpro
Deskpro
9.4
Responses: 11
Verified Feature
Helpspot
Helpspot
6.4
Responses: 7
Verified Feature
Email to Case
Deskpro
Deskpro
9.2
Responses: 11
Verified Feature
Helpspot
Helpspot
7.9
Responses: 8
Verified Feature
Chat/Live Support
Deskpro
Deskpro
8.7
Responses: 9
Verified Feature
Helpspot
Helpspot
Not enough data available
Social Integration
Deskpro
Deskpro
Not enough data available
Helpspot
Helpspot
Feature Not Available
Voice
Deskpro
Deskpro
Not enough data available
Helpspot
Helpspot
Feature Not Available
Platform
Mobile User Support
Deskpro
Deskpro
8.7
Responses: 5
Verified Feature
Helpspot
Helpspot
Feature Not Available
Customization
Deskpro
Deskpro
8.9
Responses: 11
Verified Feature
Helpspot
Helpspot
Not enough data available
User, Role, and Access Management
Deskpro
Deskpro
8.5
Responses: 9
Verified Feature
Helpspot
Helpspot
Not enough data available
Integration
Deskpro
Deskpro
9.2
Responses: 6
Verified Feature
Helpspot
Helpspot
Not enough data available
Reporting
Deskpro
Deskpro
8.9
Responses: 9
Verified Feature
Helpspot
Helpspot
7.7
Responses: 8
Verified Feature
Dashboards
Deskpro
Deskpro
8.3
Responses: 9
Verified Feature
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
Reviewers' Company Size
Reviewers of Deskpro were most often representing companies in the Small-Business segment, while reviewers for Helpspot were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Deskpro
Deskpro
52.9%
Helpspot
Helpspot
20.0%
Mid-Market
(51-1000 emp.)
Deskpro
Deskpro
41.2%
Helpspot
Helpspot
70.0%
Enterprise
(> 1000 emp.)
Deskpro
Deskpro
5.9%
Helpspot
Helpspot
10.0%
Reviewers' Industry
Deskpro
Deskpro Industry
Information Technology and Services
29.4%
Telecommunications
5.9%
Restaurants
5.9%
Online Media
5.9%
Mental Health Care
5.9%
Other
47.1%
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Reviews
Most Helpful Favorable Review
Deskpro
John S.
G2 User in Computer Software

It is a great help desk software that helps you with everything you want and rely on. Helps you to solve your issues and answer all your questions. It klaso has live chat that helps you get the answers quickly.

Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

Most Helpful Critical Review
Deskpro
G
User in Online Media

it was extremely hard to work with. getting reports for instance needs a bit of a deskpro type coding! You need to make sure someone invests enough time to learn the product and what can be done with it.

Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Discussions
Deskpro
Deskpro Discussions
Monty the Mongoose crying
Deskpro has no discussions with answers
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
Screenshots
Helpspot
Helpspot Screenshots
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