Compare Deskpro and Helpjuice 
Featured Products
At a Glance
Market Segments
Small-Business (48.9% of reviews)
Mid-Market (48.8% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
No pricing available
Deskpro
Star Rating
(93)4.2 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansHelpjuice
Star Rating
(374)4.7 out of 5
Market Segments
Mid-Market (48.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Helpjuice excels in user satisfaction, boasting a significantly higher overall rating compared to Deskpro. Users appreciate Helpjuice's intuitive interface and powerful AI features, which streamline the search process and enhance self-service capabilities.
- Users say that Deskpro offers a straightforward and user-friendly experience, particularly highlighting its ease of use for managing communications. Reviewers have noted that its simple format makes it easier to track customer responses, making it a solid choice for small businesses.
- According to verified reviews, Helpjuice stands out for its robust support features, with users praising the AI-powered search and chatbot functionalities that empower customers to find answers independently. This has led to a notable reduction in case volume for support teams.
- Reviewers mention that while Deskpro is effective for email management, it may not fully meet the diverse needs of larger teams. Some users have expressed challenges in configuration, indicating that it might require more effort to tailor to specific workflows.
- G2 reviewers highlight Helpjuice's superior knowledge management capabilities, with users finding it invaluable for housing procedures and documentation. The ability to add keywords for easy searching and gather user feedback on documents has been particularly beneficial for teams.
- Users report that Deskpro's implementation process is relatively quick, with many appreciating its convenient interface. However, Helpjuice's setup is often described as even more seamless, allowing teams to get up and running with minimal hassle, which is a significant advantage for mid-market companies.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
Helpjuice
No pricing availableFree Trial
Deskpro
Free Trial is available
Helpjuice
Free Trial is available
Ratings
Meets Requirements
8.5
85
9.0
353
Ease of Use
8.2
87
9.1
369
Ease of Setup
8.2
64
9.2
325
Ease of Admin
8.4
44
9.1
284
Quality of Support
8.7
75
9.5
334
Has the product been a good partner in doing business?
8.8
44
9.4
279
Product Direction (% positive)
8.3
84
9.5
352
Features by Category
Ticket and Case Management
8.5
77
|
Verified
Not enough data
8.5
76
|
Verified
Not enough data
8.6
75
|
Verified
Not enough data
8.3
72
|
Verified
Not enough data
7.9
70
|
Verified
Not enough data
8.3
73
|
Verified
Not enough data
8.7
73
|
Verified
Not enough data
8.1
68
|
Verified
Not enough data
Generative AI
6.4
45
Not enough data
6.3
45
Not enough data
Agentic AI - Help Desk
5.0
10
Not enough data
4.8
10
Not enough data
5.0
10
Not enough data
Communication Channels
8.2
73
|
Verified
Not enough data
8.8
73
|
Verified
Not enough data
7.0
66
|
Verified
Not enough data
6.7
57
Not enough data
6.1
55
|
Verified
Not enough data
Platform
6.7
60
|
Verified
Not enough data
8.0
70
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
7.7
62
|
Verified
Not enough data
7.5
67
|
Verified
Not enough data
7.6
67
|
Verified
Not enough data
Administration
Not enough data
8.8
76
Not enough data
8.6
73
Not enough data
8.7
73
Knowledge Management
Not enough data
9.3
70
Not enough data
8.8
68
Not enough data
8.9
68
Compliance
Not enough data
8.7
76
Not enough data
8.7
74
Not enough data
8.5
74
Not enough data
8.3
73
Customer Support
Not enough data
8.7
70
Not enough data
8.6
69
Not enough data
8.5
68
Data Security
Not enough data
8.5
72
Not enough data
8.6
70
Not enough data
9.0
70
Not enough data
Feature Not Available
Administration
Not enough data
8.4
67
Not enough data
8.9
68
Not enough data
9.2
70
Generative AI
Not enough data
8.3
63
Knowledge Pages
Not enough data
8.0
268
Not enough data
8.5
277
Not enough data
8.8
275
Not enough data
8.2
272
Not enough data
7.2
265
Not enough data
8.7
275
Knowledge Dissemination
Not enough data
8.7
268
Not enough data
9.0
274
Not enough data
8.8
268
Not enough data
8.5
262
Not enough data
8.6
262
Not enough data
7.8
254
Not enough data
9.1
265
Not enough data
7.8
253
Not enough data
7.9
251
Agentic AI - Knowledge Base
Not enough data
7.5
41
Not enough data
7.7
41
Not enough data
7.5
40
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.1
9
|
Verified
Not enough data
8.5
11
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
9.4
8
|
Verified
Not enough data
Not enough data
Not enough data
Internal Use
8.0
70
|
Verified
Not enough data
9.4
9
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
9.4
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
Generative AI
6.9
8
8.4
117
Self-Service Experience
8.3
23
9.6
168
7.9
21
9.0
164
7.3
20
7.4
149
6.9
9
8.5
148
7.9
11
8.8
149
Self-Service Platform
8.1
13
9.4
158
7.6
12
8.1
145
5.2
7
8.0
145
6.9
13
8.0
141
Agentic AI - Customer Self-Service
Not enough data
7.6
40
Not enough data
7.7
40
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
8.1
40
Generative AI
8.3
8
Not enough data
7.9
8
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Deskpro and Helpjuice are categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.1%
Computer & Network Security
8.0%
Computer Software
6.8%
Mental Health Care
6.8%
Education Management
4.5%
Other
47.7%
Computer Software
24.1%
Information Technology and Services
12.1%
Telecommunications
4.8%
Hospital & Health Care
2.7%
Financial Services
2.7%
Other
53.6%
Alternatives
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
Helpjuice has no discussions with answers
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