Compare Deskpro and Help Scout 
At a Glance
Market Segments
Small-Business (48.9% of reviews)
Small-Business (62.1% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
$0.00 5 Users Per Month
Deskpro
Star Rating
(93)4.2 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansHelp Scout
Star Rating
(424)4.4 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Help Scout excels in user-friendliness, with many users praising its clean and intuitive interface. One user noted that navigating between different tabs is straightforward, making it easy to manage customer conversations efficiently.
- Users say that Deskpro offers a high level of configurability, allowing for tailored setups that meet specific needs. Reviewers appreciate the integration with tools like Shortcut, which helps streamline workflows and reduce missed information, although some find it less intuitive than Help Scout.
- Reviewers mention that Help Scout's implementation process is quick and seamless, with users highlighting the ease of assigning conversations to team members and tracking interactions across channels. This feature is particularly beneficial for teams looking to enhance collaboration.
- According to verified reviews, Help Scout outperforms Deskpro in terms of support quality, with users rating it highly for responsiveness and helpfulness. Many users feel that Help Scout has been a strong partner in their business, contributing positively to their customer service efforts.
- G2 reviewers indicate that while Deskpro has a simple layout that makes task management easier, it falls short in overall ease of use compared to Help Scout. Users have noted that Help Scout's straightforward design allows for a more efficient workflow, especially for small businesses.
- Users highlight that Help Scout's ticket creation and response experiences are significantly better, with high ratings for both features. This efficiency is crucial for teams that handle a high volume of customer inquiries, making Help Scout a preferred choice for many.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
Deskpro
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
8.5
85
8.7
321
Ease of Use
8.2
87
9.2
325
Ease of Setup
8.2
64
9.1
168
Ease of Admin
8.4
44
9.1
166
Quality of Support
8.7
75
9.0
295
Has the product been a good partner in doing business?
8.8
44
9.1
159
Product Direction (% positive)
8.3
84
8.1
309
Features by Category
Ticket and Case Management
8.5
77
|
Verified
9.2
176
|
Verified
8.5
76
|
Verified
9.2
176
|
Verified
8.6
75
|
Verified
8.6
191
|
Verified
8.3
72
|
Verified
8.6
166
7.9
70
|
Verified
Feature Not Available
8.3
73
|
Verified
8.6
177
|
Verified
8.7
73
|
Verified
8.9
179
|
Verified
8.1
68
|
Verified
8.2
99
Generative AI
6.4
45
5.2
7
6.3
45
6.1
6
Agentic AI - Help Desk
5.0
10
Not enough data
4.8
10
Not enough data
5.0
10
Not enough data
Communication Channels
8.2
73
|
Verified
Feature Not Available
8.8
73
|
Verified
9.2
170
|
Verified
7.0
66
|
Verified
7.7
104
|
Verified
6.7
57
7.7
61
6.1
55
|
Verified
6.8
28
|
Verified
Platform
6.7
60
|
Verified
7.5
39
8.0
70
|
Verified
7.7
90
|
Verified
8.3
67
|
Verified
8.6
104
|
Verified
7.7
62
|
Verified
8.6
79
|
Verified
7.5
67
|
Verified
8.1
145
|
Verified
7.6
67
|
Verified
8.2
151
|
Verified
Channels
Not enough data
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Design
Not enough data
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Support Automation
Not enough data
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.1
9
|
Verified
9.0
29
|
Verified
8.5
11
|
Verified
8.9
31
|
Verified
8.8
10
|
Verified
Feature Not Available
9.4
8
|
Verified
8.2
22
|
Verified
Not enough data
Feature Not Available
Internal Use
8.0
70
|
Verified
7.7
90
|
Verified
9.4
9
|
Verified
8.7
29
|
Verified
9.0
8
|
Verified
7.9
18
|
Verified
9.0
10
|
Verified
9.1
34
|
Verified
9.4
9
|
Verified
9.5
32
|
Verified
8.5
10
|
Verified
8.4
30
|
Verified
Generative AI
6.9
8
Not enough data
Self-Service Experience
8.3
23
8.7
108
7.9
21
8.3
103
7.3
20
Feature Not Available
6.9
9
8.3
26
7.9
11
8.5
29
Self-Service Platform
8.1
13
8.8
28
7.6
12
8.7
31
5.2
7
Feature Not Available
6.9
13
8.7
29
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
8
Not enough data
7.9
8
Not enough data
Categories
Categories
Shared Categories
Deskpro and Help Scout are categorized as Help Desk, Digital Customer Service Platforms, Customer Self-Service, and Live Chat
Unique Categories
Deskpro has no unique categories
Help Scout is categorized as Shared Inbox, Conversational Support, Customer Communications Management, and Email Management
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.1%
Computer & Network Security
8.0%
Computer Software
6.8%
Mental Health Care
6.8%
Education Management
4.5%
Other
47.7%
Computer Software
20.9%
Information Technology and Services
10.0%
Internet
7.5%
Marketing and Advertising
4.4%
Retail
4.1%
Other
53.2%
Alternatives
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
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