Compare Deskpro and HappyFox Help Desk 
Featured Products
At a Glance
Market Segments
Small-Business (48.9% of reviews)
Mid-Market (44.4% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
$24.00 1 agent Per Month
Deskpro
Star Rating
(93)4.2 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansHappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HappyFox Help Desk excels in ease of use, with users highlighting its intuitive interface and quick onboarding process. Many users appreciate how they can start providing customer support with minimal configuration, making it a strong choice for teams looking for a straightforward setup.
- Users say that Deskpro offers a high level of customization, allowing for tailored setups that fit specific workflow needs. Reviewers have noted its integration capabilities, such as with Shortcut, which helps streamline processes and reduce manual errors, making it appealing for teams that require flexibility.
- According to verified reviews, HappyFox Help Desk stands out in quality of support, receiving high praise for its responsive customer service. Users have mentioned that the software works flawlessly and that they have effective reporting tools to monitor ticket management, enhancing their overall support experience.
- Reviewers mention that while Deskpro has a simple user interface that is easy to navigate, it sometimes lacks the same level of user satisfaction as HappyFox. Users appreciate its layout but have expressed a desire for more robust features that can match the efficiency of HappyFox's task management capabilities.
- G2 reviewers highlight that HappyFox Help Desk's ticket creation and response experience is superior, with users noting high satisfaction scores in these areas. This efficiency allows teams to handle customer inquiries more effectively, which is crucial for maintaining high service levels.
- Users say that while Deskpro is a solid option for small businesses, it may not meet the needs of mid-market companies as effectively as HappyFox. The latter's strong performance in user management and reporting features makes it a better fit for larger teams looking for comprehensive support solutions.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Free Trial
Deskpro
Free Trial is available
HappyFox Help Desk
Free Trial is available
Ratings
Meets Requirements
8.5
85
8.8
126
Ease of Use
8.2
87
9.3
127
Ease of Setup
8.2
64
8.9
96
Ease of Admin
8.4
44
9.0
95
Quality of Support
8.7
75
9.1
120
Has the product been a good partner in doing business?
8.8
44
9.2
91
Product Direction (% positive)
8.3
84
9.0
125
Features by Category
Ticket and Case Management
8.5
77
|
Verified
9.2
69
|
Verified
8.5
76
|
Verified
9.1
68
|
Verified
8.6
75
|
Verified
8.8
62
|
Verified
8.3
72
|
Verified
8.9
64
|
Verified
7.9
70
|
Verified
8.8
47
|
Verified
8.3
73
|
Verified
8.4
60
|
Verified
8.7
73
|
Verified
8.9
58
|
Verified
8.1
68
|
Verified
8.5
18
|
Verified
Generative AI
6.4
45
Not enough data
6.3
45
Not enough data
Agentic AI - Help Desk
5.0
10
Not enough data
4.8
10
Not enough data
5.0
10
Not enough data
Communication Channels
8.2
73
|
Verified
8.9
49
|
Verified
8.8
73
|
Verified
9.0
60
|
Verified
7.0
66
|
Verified
8.5
25
|
Verified
6.7
57
8.6
23
|
Verified
6.1
55
|
Verified
8.3
7
|
Verified
Platform
6.7
60
|
Verified
7.3
28
|
Verified
8.0
70
|
Verified
8.3
51
|
Verified
8.3
67
|
Verified
8.7
45
|
Verified
7.7
62
|
Verified
8.8
28
|
Verified
7.5
67
|
Verified
8.2
58
|
Verified
7.6
67
|
Verified
8.4
55
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.1
9
|
Verified
Not enough data
8.5
11
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
9.4
8
|
Verified
Not enough data
Not enough data
Not enough data
Internal Use
8.0
70
|
Verified
8.3
51
|
Verified
9.4
9
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
9.4
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
Generative AI
6.9
8
Not enough data
Self-Service Experience
8.3
23
8.7
25
7.9
21
8.9
23
7.3
20
6.7
7
6.9
9
Not enough data
7.9
11
Not enough data
Self-Service Platform
8.1
13
Not enough data
7.6
12
Not enough data
5.2
7
Not enough data
6.9
13
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
8
Not enough data
7.9
8
Not enough data
Categories
Categories
Shared Categories
Deskpro and HappyFox Help Desk are categorized as Help Desk, Digital Customer Service Platforms, and Customer Self-Service
Unique Categories
Deskpro is categorized as Live Chat
HappyFox Help Desk is categorized as Shared Inbox, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, and Social Customer Service
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.1%
Computer & Network Security
8.0%
Computer Software
6.8%
Mental Health Care
6.8%
Education Management
4.5%
Other
47.7%
Information Technology and Services
14.8%
Computer Software
9.6%
Consumer Goods
4.4%
Higher Education
4.4%
Real Estate
3.7%
Other
63.0%
Alternatives
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
HappyFox Help Desk has no discussions with answers
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