Compare Deskpro and Freshservice 
At a Glance
Market Segments
Small-Business (48.9% of reviews)
Mid-Market (62.2% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
$19.00
Deskpro
Star Rating
(93)4.2 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansFreshservice
Star Rating
(1,314)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, boasting a significantly higher score compared to Deskpro. Users appreciate its intuitive interface and comprehensive suite of tools that streamline customer support, making it a preferred choice for many organizations.
- According to verified reviews, Freshservice has a much larger user base, with over 1,260 reviews compared to Deskpro's 85. This extensive feedback provides a more reliable insight into user experiences, highlighting Freshservice's ability to meet diverse needs effectively.
- Users say that Freshservice's implementation process is notably quick and user-friendly. Recent feedback highlights how the platform allows organizations to consolidate multiple applications into one, enhancing efficiency and reducing costs, which is a significant advantage over Deskpro.
- Reviewers mention that Freshservice offers superior support quality, with many praising its responsiveness and helpfulness. In contrast, while Deskpro users find it easy to manage emails, they note that the support experience could be improved, indicating a gap in service quality.
- G2 reviewers highlight Freshservice's versatility, particularly in supporting various departments beyond IT. Users have noted its effectiveness in ticketing and support across different functions, whereas Deskpro is primarily recognized for its simplicity in email management, which may limit its broader application.
- According to recent user feedback, Freshservice's advanced features, such as automation and AI capabilities, are well-received, with users noting their positive impact on productivity. Deskpro, while easy to use, lacks some of these advanced functionalities, which may be a consideration for teams looking for more robust solutions.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
Deskpro
Free Trial is available
Freshservice
Free Trial is available
Ratings
Meets Requirements
8.5
85
8.9
1,172
Ease of Use
8.2
87
9.2
1,175
Ease of Setup
8.2
64
8.8
959
Ease of Admin
8.4
44
9.0
959
Quality of Support
8.7
75
9.0
1,132
Has the product been a good partner in doing business?
8.8
44
9.1
934
Product Direction (% positive)
8.3
84
9.5
1,159
Features by Category
Ticket and Case Management
8.5
77
|
Verified
Not enough data
8.5
76
|
Verified
Not enough data
8.6
75
|
Verified
Not enough data
8.3
72
|
Verified
Not enough data
7.9
70
|
Verified
Not enough data
8.3
73
|
Verified
Not enough data
8.7
73
|
Verified
Not enough data
8.1
68
|
Verified
Not enough data
Generative AI
6.4
45
Not enough data
6.3
45
Not enough data
Agentic AI - Help Desk
5.0
10
Not enough data
4.8
10
Not enough data
5.0
10
Not enough data
Communication Channels
8.2
73
|
Verified
Not enough data
8.8
73
|
Verified
Not enough data
7.0
66
|
Verified
Not enough data
6.7
57
Not enough data
6.1
55
|
Verified
Not enough data
Platform
6.7
60
|
Verified
Not enough data
8.0
70
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
7.7
62
|
Verified
Not enough data
7.5
67
|
Verified
Not enough data
7.6
67
|
Verified
Not enough data
Administration
Not enough data
8.6
321
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Service Desk
Not enough data
9.4
403
|
Verified
Not enough data
9.1
376
|
Verified
Not enough data
8.8
369
|
Verified
Management
Not enough data
8.5
312
|
Verified
Not enough data
8.9
318
|
Verified
Not enough data
8.8
282
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.1
229
|
Verified
Functionality
Not enough data
9.4
334
|
Verified
Not enough data
8.7
270
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.8
303
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Monitoring
Not enough data
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Management Tools
Not enough data
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Generative AI
Not enough data
7.8
137
Not enough data
7.8
136
Agentic AI - Incident Management
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.1
9
|
Verified
Not enough data
8.5
11
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
9.4
8
|
Verified
Not enough data
Not enough data
Not enough data
Internal Use
8.0
70
|
Verified
Not enough data
9.4
9
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
9.4
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
Generative AI
6.9
8
7.2
76
Self-Service Experience
8.3
23
8.4
138
7.9
21
8.7
133
7.3
20
7.1
113
6.9
9
7.6
115
7.9
11
8.2
134
Self-Service Platform
8.1
13
8.5
135
7.6
12
8.7
139
5.2
7
7.1
108
6.9
13
8.1
130
Agentic AI - Customer Self-Service
Not enough data
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Generative AI
8.3
8
Not enough data
7.9
8
Not enough data
Generative AI
Not enough data
7.7
70
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Incident Management
Not enough data
9.1
737
Not enough data
8.9
740
Not enough data
9.0
794
Not enough data
8.6
730
Not enough data
8.6
694
Reporting
Not enough data
8.6
775
Not enough data
8.2
638
Not enough data
8.2
617
Access & Usability
Not enough data
8.4
703
Not enough data
8.9
726
Not enough data
8.5
551
Not enough data
8.7
563
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Analysis
Not enough data
7.6
175
Platform
Not enough data
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Security
Not enough data
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Deskpro and Freshservice are categorized as Customer Self-Service
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Asset Management, IT Alerting, Incident Management, Enterprise IT Management, Service Desk, and Configuration Management
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.1%
Computer & Network Security
8.0%
Computer Software
6.8%
Mental Health Care
6.8%
Education Management
4.5%
Other
47.7%
Information Technology and Services
19.7%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Alternatives
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
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