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Compare Desk365 and Zoho Desk 
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At a Glance
Market Segments
Mid-Market (64.0% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$12.00
$0.00
Desk365
Star Rating
(26)4.8 out of 5
Market Segments
Mid-Market (64.0% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00
Browse all 2 pricing plansZoho Desk
Star Rating
(7,186)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Desk365. Users appreciate its intuitive interface, which helps keep everything organized, making it easy to track tickets and respond to customers efficiently.
- Users say that Desk365 offers a remarkably easy setup process, allowing teams to get started quickly. Reviewers highlight the clean and intuitive layout, which enables them to create customized workflows tailored to their specific needs without extensive delays.
- According to verified reviews, Zoho Desk provides excellent customer support, with users noting the responsiveness of the support team during transitions from other platforms. This level of support is a key factor for many businesses looking for reliable assistance.
- Reviewers mention that while Desk365 has a strong focus on customization, some users feel that Zoho Desk's advanced functionalities and lower pricing make it a more attractive option for small businesses looking for comprehensive customer support solutions.
- Users highlight that Desk365's customer support team is consistently quick to assist with questions, which enhances the overall user experience. This level of support is crucial for teams that require immediate help during their day-to-day operations.
- G2 reviewers note that while both products have their strengths, Zoho Desk's extensive feature set and higher overall ratings make it a more favorable choice for businesses seeking a robust help desk solution, especially for those transitioning from other platforms.
Pricing
Entry-Level Pricing
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Desk365
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.3
20
8.7
5,710
Ease of Use
9.3
25
8.5
5,788
Ease of Setup
9.2
24
8.1
5,064
Ease of Admin
9.7
16
8.3
4,759
Quality of Support
9.8
20
8.3
5,136
Has the product been a good partner in doing business?
10.0
16
8.4
4,297
Product Direction (% positive)
10.0
19
8.9
5,474
Features by Category
Ticket and Case Management
9.3
19
8.6
3346
|
Verified
9.1
19
8.5
3299
|
Verified
9.4
18
8.3
3076
|
Verified
9.2
19
8.3
2917
|
Verified
8.9
18
8.2
2637
|
Verified
9.4
19
8.4
2907
|
Verified
9.2
19
8.5
2913
|
Verified
8.8
18
8.3
2504
|
Verified
Generative AI
8.4
17
7.4
960
7.9
17
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
358
Not enough data
7.1
361
Not enough data
7.2
356
Communication Channels
8.9
18
8.3
2854
|
Verified
9.3
19
8.6
3077
|
Verified
8.0
18
8.2
2387
|
Verified
Feature Not Available
8.0
2147
|
Verified
Feature Not Available
7.8
1908
|
Verified
Platform
7.5
17
8.1
2285
|
Verified
8.9
18
8.2
2734
|
Verified
9.2
18
8.4
2832
|
Verified
8.9
18
8.1
2252
|
Verified
7.3
18
8.2
2791
|
Verified
7.9
18
8.4
2951
|
Verified
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
324
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
572
Not enough data
8.0
557
Not enough data
7.3
549
Design
Not enough data
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
447
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
8.9
18
8.2
2734
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
713
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1509
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
816
Not enough data
7.8
728
Not enough data
8.2
763
Agentic AI - Customer Self-Service
Not enough data
7.8
80
Not enough data
7.7
81
Not enough data
7.9
80
Not enough data
7.8
85
Not enough data
7.9
83
Not enough data
7.9
81
Not enough data
7.8
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Desk365 and Zoho Desk are categorized as Help Desk
Unique Categories
Desk365 has no unique categories
Reviews
Reviewers' Company Size
Desk365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
12.0%
Logistics and Supply Chain
12.0%
Financial Services
12.0%
Real Estate
8.0%
Information Technology and Services
8.0%
Other
48.0%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.0%
Financial Services
3.7%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
Desk365 has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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