Introducing G2.ai, the future of software buying.Try now
Compare Desk365 and Spiceworks Cloud Help Desk 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
SysAid
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow Customer Service Management
Visit Website
At a Glance
Market Segments
Mid-Market (64.0% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
$12.00
Free
Desk365
Star Rating
(26)4.8 out of 5
Market Segments
Mid-Market (64.0% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00
Browse all 2 pricing plansSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansDesk365 vs Spiceworks Cloud Help Desk
When assessing the two solutions, reviewers found Desk365 easier to use, set up, and administer. Reviewers also preferred doing business with Desk365 overall.
- Reviewers felt that Desk365 meets the needs of their business better than Spiceworks Cloud Help Desk.
- When comparing quality of ongoing product support, reviewers felt that Desk365 is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Desk365 over Spiceworks Cloud Help Desk.
Pricing
Entry-Level Pricing
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
Desk365
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
9.3
20
8.6
286
Ease of Use
9.3
25
8.7
287
Ease of Setup
9.2
24
8.7
215
Ease of Admin
9.7
16
8.8
217
Quality of Support
9.8
20
8.4
235
Has the product been a good partner in doing business?
10.0
16
8.9
176
Product Direction (% positive)
10.0
19
8.1
286
Features by Category
Ticket and Case Management
9.3
19
8.2
13
|
Verified
9.1
19
8.3
13
|
Verified
9.4
18
8.8
11
|
Verified
9.2
19
8.3
10
8.9
18
8.8
7
|
Verified
9.4
19
8.8
11
|
Verified
9.2
19
8.1
12
|
Verified
8.8
18
9.0
8
|
Verified
Generative AI
8.4
17
Not enough data
7.9
17
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
18
8.3
12
|
Verified
9.3
19
9.3
12
|
Verified
8.0
18
7.5
6
|
Verified
Feature Not Available
6.0
5
Feature Not Available
Feature Not Available
Platform
7.5
17
5.8
8
|
Verified
8.9
18
7.4
9
|
Verified
9.2
18
9.2
10
|
Verified
8.9
18
7.5
8
|
Verified
7.3
18
8.3
9
|
Verified
7.9
18
8.0
11
|
Verified
Incident Management
Not enough data
Feature Not Available
Not enough data
8.8
125
Not enough data
9.3
131
Not enough data
8.2
113
Not enough data
8.2
102
Reporting
Not enough data
8.6
127
Not enough data
8.4
107
Not enough data
Feature Not Available
Access & Usability
Not enough data
8.1
98
Not enough data
8.9
106
Not enough data
8.9
89
Not enough data
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Desk365 and Spiceworks Cloud Help Desk are categorized as Help Desk
Unique Categories
Desk365 has no unique categories
Spiceworks Cloud Help Desk is categorized as Service Desk
Reviews
Reviewers' Company Size
Desk365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
12.0%
Logistics and Supply Chain
12.0%
Financial Services
12.0%
Real Estate
8.0%
Information Technology and Services
8.0%
Other
48.0%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
Desk365 has no discussions with answers
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
