# Desk365 vs Spiceworks Cloud Help Desk Comparison

| | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 32 | 311 | 
| **Largest Market Segment** | Mid-Market (61.3% of reviews) | Mid-Market (65.8% of reviews) | 
| **Entry Level Price** | $12.00 | Free | 

---
## Top Pros & Cons

### Desk365

Pros:
- Integrations (9 reviews)
- Customer Support (6 reviews)

Cons:
- Missing Features (2 reviews)
- Poor Navigation (2 reviews)

### Spiceworks Cloud Help Desk

Pros:
- Collaboration (1 reviews)
- Communication Efficiency (1 reviews)

Cons:
- Connectivity Issues (1 reviews)
- Integration Issues (1 reviews)

---
## Ratings Comparison
| Rating | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
  | **Meets Requirements** | 9.5 (25 reviews) | 8.6 (286 reviews) | 
  | **Ease of Use** | 9.4 (30 reviews) | 8.7 (287 reviews) | 
  | **Ease of Setup** | 9.4 (29 reviews) | 8.7 (215 reviews) | 
  | **Ease of Admin** | 9.8 (20 reviews) | 8.8 (217 reviews) | 
  | **Quality of Support** | 9.7 (24 reviews) | 8.4 (235 reviews) | 
  | **Has the product been a good partner in doing business?** | 10.0 (20 reviews) | 8.9 (176 reviews) | 
  | **Product Direction (% positive)** | 10.0 (24 reviews) | 8.1 (286 reviews) | 

---
## Pricing

### Desk365

#### Entry-Level Pricing

Plan: Standard

Price: $12.00

Description: /agent/month(billed annually)

Key Features:
- Ticketing
- Email
- Microsoft Teams

[Browse all 3 editions](https://www.g2.com/products/desk365/pricing)

#### Free Trial

Yes

### Spiceworks Cloud Help Desk

#### Entry-Level Pricing

Plan: Spiceworks Hosts It

Price: Free

Description: Hosted hassle-free in the cloud.
No installation and no hardware.


[Browse all 2 editions](https://www.g2.com/products/spiceworks-cloud-help-desk/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Desk365** | 8.8/10 | 24 |
| **Spiceworks Cloud Help Desk** | 8.1/10 | 13 |

#### Ticket and Case Management

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Ticket creation user experience** | 9.4 (24 reviews) | 8.2 (13 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.3 (23 reviews) | 8.3 (13 reviews) ✓ Verified | 
| **Workflow** | 9.5 (22 reviews) | 8.8 (11 reviews) ✓ Verified | 
| **Response Automation** | 9.3 (21 reviews) | 8.3 (10 reviews) | 
| **SLA Management** | 9.0 (20 reviews) | 8.8 (7 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 9.4 (20 reviews) | 8.8 (11 reviews) ✓ Verified | 
| **Ticket Collaboration** | 9.3 (20 reviews) | 8.1 (12 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 9.0 (21 reviews) | 9.0 (8 reviews) ✓ Verified | 

#### Generative AI

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **AI Text Generation** | 8.5 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (18 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Customer Portal** | 9.0 (20 reviews) | 8.3 (12 reviews) ✓ Verified | 
| **Email to Case** | 9.4 (22 reviews) | 9.3 (12 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.0 (18 reviews) | 7.5 (6 reviews) ✓ Verified | 
| **Social Integration** | Feature Not Available | 6.0 (5 reviews) | 

#### Platform

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Mobile User Support** | 7.6 (18 reviews) | 5.8 (8 reviews) ✓ Verified | 
| **Customization ** | 8.8 (20 reviews) | 7.4 (9 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.2 (20 reviews) | 9.2 (10 reviews) ✓ Verified | 
| **Integration** | 9.0 (22 reviews) | 7.5 (8 reviews) ✓ Verified | 
| **Reporting** | 7.5 (19 reviews) | 8.3 (9 reviews) ✓ Verified | 
| **Dashboards** | 8.1 (20 reviews) | 8.0 (11 reviews) ✓ Verified | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Desk365** | N/A | N/A |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Knowledge Pages

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **In-Content Feedback** | Not enough data | Not enough data | 
| **Versioning and Version History** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 
| **Duplicate Detection** | Not enough data | Not enough data | 
| **Content Editor** | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Page Analytics** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Knowledge Sharing** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Advanced Search** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Organization** | Not enough data | Not enough data | 
| **Other Integrations** | Not enough data | Not enough data | 
| **Knowledge Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Desk365** | N/A | N/A |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Asset Inventory

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Desk365** | N/A | N/A |
| **Spiceworks Cloud Help Desk** | 8.6/10 | 140 |

#### Incident Management

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | Feature Not Available | 
| **Ticket Prioritization** | Not enough data | 8.8 (125 reviews) | 
| **Ticket Notifications** | Not enough data | 9.3 (131 reviews) | 
| **Knowledge Base** | Not enough data | 8.2 (113 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.2 (102 reviews) | 

#### Reporting

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Dashboards** | Not enough data | 8.6 (127 reviews) | 
| **Time Tracking** | Not enough data | 8.4 (107 reviews) | 
| **Surveys** | Not enough data | Feature Not Available | 

#### Access & Usability

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Mobile** | Not enough data | 8.1 (98 reviews) | 
| **Self Service** | Not enough data | 8.9 (106 reviews) | 
| **Active Directory** | Not enough data | 8.9 (89 reviews) | 
| **Multi-Channel Access** | Not enough data | Feature Not Available | 

#### Agentic AI - Service Desk

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Desk365** | N/A | N/A |
| **Spiceworks Cloud Help Desk** | N/A | N/A |

#### Knowledge Base

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Desk365 (2):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)

**Unique to Spiceworks Cloud Help Desk (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Desk365 | Spiceworks Cloud Help Desk | 
|---|---|---|
| **Small-Business** | 35.5% | 22.1% | 
| **Mid-Market** | 61.3% | 65.8% | 
| **Enterprise** | 3.2% | 12.1% | 

### By Industry

#### Desk365

- **Information Technology and Services:** 13.3%
- **Non-Profit Organization Management:** 10.0%
- **Financial Services:** 10.0%
- **Logistics and Supply Chain:** 10.0%
- **Computer Software:** 6.7%
- **Real Estate:** 6.7%
- **Hospital & Health Care:** 6.7%
- **Computer Networking:** 3.3%
- **Environmental Services:** 3.3%
- **Facilities Services:** 3.3%
- **Other:** 26.7%

#### Spiceworks Cloud Help Desk

- **Information Technology and Services:** 17.9%
- **Education Management:** 8.5%
- **Higher Education:** 4.9%
- **Hospital & Health Care:** 4.6%
- **Computer Software:** 2.6%
- **Consumer Goods:** 2.3%
- **Marketing and Advertising:** 2.3%
- **Retail:** 2.3%
- **Primary/Secondary Education:** 2.0%
- **Non-Profit Organization Management:** 2.0%
- **Other:** 50.8%

---
## Alternatives

### Alternatives to Desk365

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6980 reviews)
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---
## Top Discussions

### Desk365

No discussions available for this product.

### Spiceworks Cloud Help Desk

- Title: [I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?](https://www.g2.com/discussions/remote-management) — 4 comments, 1 upvote
  > **Top comment:** "Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote..."
- Title: [What is Spiceworks Cloud Help Desk used for?](https://www.g2.com/discussions/what-is-spiceworks-cloud-help-desk-used-for) — 1 comment
  > **Top comment:** "It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/desk365-vs-spiceworks-cloud-help-desk)