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Compare Desk365 and Spiceworks Cloud Help Desk 
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At a Glance
Market Segments
Mid-Market (64.0% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
$12.00
Free
Desk365
Star Rating
(26)4.8 out of 5
Market Segments
Mid-Market (64.0% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00
Browse all 2 pricing plansSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spiceworks Cloud Help Desk offers a free entry-level price, making it accessible for small businesses, while Desk365's entry-level price of $12.00 per user is seen as a barrier for some potential users.
- Reviewers mention that Desk365 excels in ease of use with a score of 9.4, compared to Spiceworks' 8.7, highlighting that Desk365's intuitive interface simplifies ticket management and user navigation.
- G2 users indicate that Desk365 has superior quality of support, scoring 9.6 versus Spiceworks' 8.4, with many reviewers praising Desk365's responsive customer service and helpful resources.
- Users on G2 report that Desk365 shines in automation features, particularly in response automation, where it scores 9.0 compared to Spiceworks' 8.3, allowing for more efficient ticket handling and faster response times.
- Reviewers mention that while both products have similar SLA management scores of 8.8, Desk365's additional features for tracking and reporting SLAs are noted as more robust, enhancing overall service delivery.
- Users say that Desk365's integration capabilities are significantly better, scoring 9.2 against Spiceworks' 7.5, with many highlighting the ease of connecting with other tools and platforms, which streamlines workflows.
Pricing
Entry-Level Pricing
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
Desk365
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
9.3
20
8.6
286
Ease of Use
9.3
25
8.7
287
Ease of Setup
9.2
24
8.7
215
Ease of Admin
9.7
16
8.8
217
Quality of Support
9.8
20
8.4
235
Has the product been a good partner in doing business?
10.0
16
8.9
176
Product Direction (% positive)
10.0
19
8.1
286
Features by Category
Ticket and Case Management
9.3
19
8.2
13
|
Verified
9.1
19
8.3
13
|
Verified
9.4
18
8.8
11
|
Verified
9.2
19
8.3
10
8.9
18
8.8
7
|
Verified
9.4
19
8.8
11
|
Verified
9.2
19
8.1
12
|
Verified
8.8
18
9.0
8
|
Verified
Generative AI
8.4
17
Not enough data
7.9
17
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
18
8.3
12
|
Verified
9.3
19
9.3
12
|
Verified
8.0
18
7.5
6
|
Verified
Feature Not Available
6.0
5
Feature Not Available
Feature Not Available
Platform
7.5
17
5.8
8
|
Verified
8.9
18
7.4
9
|
Verified
9.2
18
9.2
10
|
Verified
8.9
18
7.5
8
|
Verified
7.3
18
8.3
9
|
Verified
7.9
18
8.0
11
|
Verified
Incident Management
Not enough data
Feature Not Available
Not enough data
8.8
125
Not enough data
9.3
131
Not enough data
8.2
113
Not enough data
8.2
102
Reporting
Not enough data
8.6
127
Not enough data
8.4
107
Not enough data
Feature Not Available
Access & Usability
Not enough data
8.1
98
Not enough data
8.9
106
Not enough data
8.9
89
Not enough data
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Desk365 and Spiceworks Cloud Help Desk are categorized as Help Desk
Unique Categories
Desk365 has no unique categories
Spiceworks Cloud Help Desk is categorized as Service Desk
Reviews
Reviewers' Company Size
Desk365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
12.0%
Logistics and Supply Chain
12.0%
Financial Services
12.0%
Real Estate
8.0%
Information Technology and Services
8.0%
Other
48.0%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
Desk365 has no discussions with answers
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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