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# Desk365 vs Spiceworks Cloud Help Desk Comparison - What are their main differences?

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Desk365Spiceworks Cloud Help Desk[+ Add Product](#)

Pricing

**Desk365**
Free Trial

**$12.00** · Standard

**Spiceworks Cloud Help Desk**
 **Free** · Spiceworks Hosts It

**Pricing Insights**
from reviews

Time to Implement

**Desk365**
2 months

Based on 8 responses

**Spiceworks Cloud Help Desk**
1 monthFaster

Based on 13 responses

Return on Investment

**Desk365**
2 months3 months sooner

Based on 8 responses

**Spiceworks Cloud Help Desk**
5 months

Based on 12 responses

Perceived Cost

**Desk365**
$$$$$

**Spiceworks Cloud Help Desk**
$$$$$

Average Discount

**Desk365**
5%

**Spiceworks Cloud Help Desk**
11%6% more

 ![Desk365](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_1087d9ecc3fcc5f31576beafaf7824cc/desk365.png "Desk365")

 ![Spiceworks Cloud Help Desk](https://images.g2crowd.com/uploads/product/hd_favicon/5be6d62fe58d75bbfd3f9aa050f281b8/spiceworks-cloud-help-desk.svg "Spiceworks Cloud Help Desk")

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**Pros & Cons**
from reviews

**Desk365**
[
Integrations (9)
](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522103&qs=pros-and-cons#reviews)[
Customer Support (6)
](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=1522073&qs=pros-and-cons#reviews)[
Missing Features (2)
](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=2072310&qs=pros-and-cons#reviews)[
Poor Navigation (2)
](https://www.g2.com/products/desk365/reviews?filters%5Bsentiment_snippet%5D=2072228&qs=pros-and-cons#reviews)

**Spiceworks Cloud Help Desk**
[
Collaboration (1)
](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046791&qs=pros-and-cons#reviews)[
Communication Efficiency (1)
](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046794&qs=pros-and-cons#reviews)[
Connectivity Issues (1)
](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046793&qs=pros-and-cons#reviews)[
Integration Issues (1)
](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046786&qs=pros-and-cons#reviews)

Integrations

**Desk365**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image")

Asana

](https://www.g2.com/products/asana/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_87b1f804a2d1e8199413f92d34b5f105/microsoft-microsoft-copilot.jpeg "Product Avatar Image")

Microsoft Copilot

](https://www.g2.com/products/microsoft-microsoft-copilot/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ebfae2a9075850f9fa094c23484ef258/microsoft-entra-id.jpg "Product Avatar Image")

Microsoft Entra ID

](https://www.g2.com/products/microsoft-entra-id/reviews)[
View all
](https://www.g2.com/products/desk365/integrations)

**Spiceworks Cloud Help Desk**
Not enough data

Screenshots

**Desk365**
 ![Desk365 screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1663270/image-_9_.png)

**Spiceworks Cloud Help Desk**
 ![Spiceworks Cloud Help Desk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/37907/uploads_2Ff8ebd717-d7c5-4b49-b614-73ac8625c5f3_2FTickets_and_Tasks.png)

**Ratings**
from reviews

Meets Requirements

**Desk365**

9.4

9.426

**Spiceworks Cloud Help Desk**

8.6

8.6286

Ease of Use

**Desk365**

9.4

9.431

**Spiceworks Cloud Help Desk**

8.7

8.7287

Ease of Setup

**Desk365**

9.4

9.430

**Spiceworks Cloud Help Desk**

8.7

8.7215

Ease of Admin

**Desk365**

9.7

9.721

**Spiceworks Cloud Help Desk**

8.8

8.8217

Quality of Support

**Desk365**

9.7

9.725

**Spiceworks Cloud Help Desk**

8.4

8.4235

Has the product been a good partner in doing business?

**Desk365**

10.0

10.021

**Spiceworks Cloud Help Desk**

8.9

8.9176

Product Direction (% positive)

**Desk365**

10.0

10.025

**Spiceworks Cloud Help Desk**

8.1

8.1286

**Features**
ratings from reviews

Help Desk

8.8

25

8.1

13

Service Desk

Not enough data

8.6

140

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
34.4%

Mid-Market(51-1000 emp.)
62.5%

Enterprise(\> 1000 emp.)
3.1%

Small-Business(50 or fewer emp.)
34.4%

Mid-Market(51-1000 emp.)
62.5%

Enterprise(\> 1000 emp.)
3.1%

Small-Business(50 or fewer emp.)
22.1%

Mid-Market(51-1000 emp.)
65.8%

Enterprise(\> 1000 emp.)
12.1%

Small-Business(50 or fewer emp.)
22.1%

Mid-Market(51-1000 emp.)
65.8%

Enterprise(\> 1000 emp.)
12.1%

**Reviewers' Industry**

[![Desk365](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_1087d9ecc3fcc5f31576beafaf7824cc/desk365.png "Desk365")](https://www.g2.com/products/desk365/reviews)
Desk365

Information Technology and Services
12.9%

Non-Profit Organization Management
9.7%

Financial Services
9.7%

Logistics and Supply Chain
9.7%

Computer Software
6.5%

Other
51.6%

[![Spiceworks Cloud Help Desk](https://images.g2crowd.com/uploads/product/hd_favicon/5be6d62fe58d75bbfd3f9aa050f281b8/spiceworks-cloud-help-desk.svg "Spiceworks Cloud Help Desk")](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews)
Spiceworks Cloud Help Desk

Information Technology and Services
17.9%

Education Management
8.5%

Higher Education
4.9%

Hospital & Health Care
4.6%

Computer Software
2.6%

Other
61.6%

Alternatives

**Desk365 Alternatives**

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk")

[
Zoho Desk
](/products/zoho-desk/reviews)

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

**Spiceworks Cloud Help Desk Alternatives**

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid")

[
SysAid
](/products/sysaid/reviews)

## Desk365 vs Spiceworks Cloud Help Desk

When assessing the two solutions, reviewers found Desk365 easier to use, set up, and administer. Reviewers also preferred doing business with Desk365 overall.

- Reviewers felt that Desk365 meets the needs of their business better than Spiceworks Cloud Help Desk.
- When comparing quality of ongoing product support, reviewers felt that Desk365 is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Desk365 over Spiceworks Cloud Help Desk.