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Compare Desk365 and Helpdesk 365 
Featured Products
At a Glance
Market Segments
Mid-Market (64.0% of reviews)
Mid-Market (76.7% of reviews)
Entry-Level Pricing
$12.00
Starting at $11.99
Desk365
Star Rating
(26)4.8 out of 5
Market Segments
Mid-Market (64.0% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00
Browse all 3 pricing plansHelpdesk 365
Star Rating
(197)4.7 out of 5
Market Segments
Mid-Market (76.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $11.99
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Helpdesk 365 excels in user satisfaction, with a higher overall score compared to Desk365. Users appreciate its simple design and user-friendly interface, making it easy for admins to track tickets and manage workflows effectively.
- According to verified reviews, Helpdesk 365 has a significantly larger number of reviews, indicating a more established user base. This larger volume of feedback suggests that users have had more opportunities to share their experiences, contributing to a more reliable assessment of the software.
- Users say that Desk365 stands out for its ease of setup and customization options. Many reviewers highlight how quickly they were able to get started, with one noting the ability to create different departments and workflows tailored to their needs, which enhances operational efficiency.
- Reviewers mention that while Helpdesk 365 offers a robust ticketing system, some users find its ticket response experience slightly less favorable compared to Desk365. Users of Desk365 appreciate the intuitive layout that allows for quick navigation and efficient ticket management.
- According to recent feedback, Helpdesk 365 shines in its quality of support, receiving high marks from users who value the responsiveness of the support team. In contrast, Desk365 users also commend their support team but note that Helpdesk 365's support is particularly effective in resolving issues quickly.
- G2 reviewers highlight that both products have their strengths in workflow management, but Helpdesk 365's SLA management features are particularly well-received. Users appreciate the ability to set and track service level agreements, which is crucial for maintaining service quality.
Pricing
Entry-Level Pricing
Desk365
Standard
$12.00
/agent/month(billed annually)
- Ticketing
- Microsoft Teams
Helpdesk 365
Standard
Starting at $11.99
per user / month, billed yearly
- 25 ticket requesters
- 2 Support tickets per year
- Free updates via Microsoft store
Free Trial
Desk365
Free Trial is available
Helpdesk 365
Free Trial is available
Ratings
Meets Requirements
9.3
20
9.2
62
Ease of Use
9.3
25
9.4
193
Ease of Setup
9.2
24
9.2
119
Ease of Admin
9.7
16
8.7
30
Quality of Support
9.8
20
9.7
61
Has the product been a good partner in doing business?
10.0
16
9.3
29
Product Direction (% positive)
10.0
19
9.8
60
Features by Category
Ticket and Case Management
9.3
19
9.2
10
9.1
19
8.8
10
9.4
18
9.3
9
9.2
19
9.1
9
8.9
18
9.4
8
9.4
19
8.8
10
9.2
19
9.3
9
8.8
18
8.3
7
Generative AI
8.4
17
Not enough data
7.9
17
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
18
9.0
8
9.3
19
9.0
10
8.0
18
7.2
9
Feature Not Available
7.1
8
Feature Not Available
6.9
7
Platform
7.5
17
8.7
9
8.9
18
9.1
9
9.2
18
9.7
10
8.9
18
8.3
9
7.3
18
8.7
9
7.9
18
8.3
9
Administration
Not enough data
9.2
6
Not enough data
7.8
6
Not enough data
8.9
6
Service Desk
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.6
6
Management
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
7.5
6
Not enough data
7.2
6
Functionality
Not enough data
8.9
6
Not enough data
8.1
6
Not enough data
7.2
6
Not enough data
7.8
6
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.9
32
Not enough data
9.3
32
Not enough data
9.2
32
Not enough data
8.8
30
Not enough data
9.0
30
Reporting
Not enough data
8.9
31
Not enough data
8.6
30
Not enough data
8.3
30
Access & Usability
Not enough data
8.2
30
Not enough data
9.0
33
Not enough data
9.1
30
Not enough data
8.7
29
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Desk365 and Helpdesk 365 are categorized as Help Desk
Unique Categories
Desk365 has no unique categories
Helpdesk 365 is categorized as IT Service Management (ITSM) Tools, Service Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Desk365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpdesk 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
12.0%
Logistics and Supply Chain
12.0%
Financial Services
12.0%
Real Estate
8.0%
Information Technology and Services
8.0%
Other
48.0%
Insurance
12.2%
Computer & Network Security
8.6%
Information Technology and Services
7.6%
Computer Software
5.1%
Non-Profit Organization Management
4.1%
Other
62.4%
Alternatives
Discussions
Desk365 has no discussions with answers
What is HR365 - Helpdesk used for?
1 Comment
Official Response from Helpdesk 365
HR365 - Helpdesk is a comprehensive ticketing solution designed for employee support, IT service management, and customer service—both within and outside...Read more
Helpdesk 365 has no more discussions with answers
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