Compare Desk365 and Freshdesk 
At a Glance
Market Segments
Mid-Market (64.3% of reviews)
Small-Business (48.6% of reviews)
Entry-Level Pricing
$12.00
$19.00 1 User per month billed annually Per Month
Desk365
Star Rating
(29)4.9 out of 5
Market Segments
Mid-Market (64.3% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00
Browse all 3 pricing plansFreshdesk
Star Rating
(3,716)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, with a significantly higher G2 Score compared to Desk365. Users appreciate its structured ticket management and automation features, which help reduce manual work for customer support teams.
- Users say that Freshdesk's interface is clean and easy to navigate, making daily support tasks less stressful. Reviewers highlight the platform's ability to handle multiple customer queries efficiently, thanks to its robust ticket automation and SLA management capabilities.
- According to verified reviews, Desk365 shines in its ease of setup and customization options. Users find it incredibly straightforward to implement, allowing for tailored workflows that suit various departments, which is particularly beneficial for organizations with diverse roles.
- Reviewers mention that while Desk365 has a higher star rating, it has significantly fewer reviews, which may affect the reliability of its ratings. Users appreciate its intuitive design and quick onboarding process, but the limited feedback suggests it may not be as widely tested as Freshdesk.
- G2 reviewers highlight that Freshdesk is particularly user-friendly for new hires, requiring minimal training to start managing tickets effectively. This ease of use is a key advantage for teams looking to onboard staff quickly without extensive training.
- Users report that Desk365's clean interface and simple pricing structure make it appealing, especially for IT teams. However, some users feel that Freshdesk's extensive features and integration capabilities provide a more comprehensive solution for larger organizations.
Pricing
Entry-Level Pricing
Desk365
Standard
$12.00
/agent/month(billed annually)
- Ticketing
- Microsoft Teams
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Desk365
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
9.4
23
8.6
3,257
Ease of Use
9.3
28
8.9
3,279
Ease of Setup
9.3
27
8.6
2,336
Ease of Admin
9.7
19
8.7
2,198
Quality of Support
9.7
23
8.7
3,154
Has the product been a good partner in doing business?
10.0
19
8.8
2,121
Product Direction (% positive)
10.0
22
8.8
3,229
Features by Category
Ticket and Case Management
9.4
22
8.9
2238
|
Verified
9.2
21
8.8
2254
|
Verified
9.5
20
8.5
2179
|
Verified
9.3
20
8.5
2058
|
Verified
8.9
19
8.3
1807
|
Verified
9.4
20
8.5
2089
|
Verified
9.3
20
8.7
2018
|
Verified
8.9
19
8.3
1372
|
Verified
Generative AI
8.4
17
7.3
328
7.9
17
7.4
324
Agentic AI - Help Desk
Not enough data
7.1
58
Not enough data
6.8
57
Not enough data
7.2
56
Communication Channels
8.9
19
8.6
1925
|
Verified
9.4
21
8.9
2087
|
Verified
8.0
18
8.4
1313
|
Verified
Feature Not Available
8.0
1190
|
Verified
Feature Not Available
7.9
935
|
Verified
Platform
7.6
18
8.1
1156
|
Verified
8.8
19
8.1
1658
|
Verified
9.2
19
8.6
1548
|
Verified
9.0
21
8.3
1149
|
Verified
7.5
19
8.0
1875
|
Verified
8.0
19
8.3
1962
|
Verified
Channels
Not enough data
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Design
Not enough data
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Generative AI
Not enough data
7.7
263
Not enough data
7.7
263
Usability
Not enough data
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Reporting
Not enough data
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Generative AI
Not enough data
7.5
179
Not enough data
7.6
179
Conversational Platform
Not enough data
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Support Automation
Not enough data
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
207
Not enough data
7.4
203
Generative AI
Not enough data
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Communication
Not enough data
8.8
584
|
Verified
Not enough data
8.7
600
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Internal Use
8.8
19
8.1
1658
|
Verified
Not enough data
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
518
|
Verified
Not enough data
8.6
546
|
Verified
Generative AI
Not enough data
7.9
140
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
912
Not enough data
8.3
684
Not enough data
8.2
239
Not enough data
8.4
257
Self-Service Platform
Not enough data
8.5
253
Not enough data
8.7
261
Not enough data
8.0
222
Not enough data
8.5
238
Agentic AI - Customer Self-Service
Not enough data
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Generative AI
Not enough data
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Process
Not enough data
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Channels
Not enough data
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Insight
Not enough data
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Generative AI
Not enough data
7.8
86
Not enough data
7.7
85
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Automation
Not enough data
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Autonomy
Not enough data
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Desk365 and Freshdesk are categorized as Help Desk
Unique Categories
Desk365 has no unique categories
Reviews
Reviewers' Company Size
Desk365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.3%
Financial Services
10.7%
Non-Profit Organization Management
10.7%
Logistics and Supply Chain
10.7%
Real Estate
7.1%
Other
46.4%
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Alternatives
Discussions
Desk365 has no discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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