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Compare Desk360 and Freshdesk 
Featured Products
At a Glance
Market Segments
Small-Business (80.0% of reviews)
Small-Business (48.2% of reviews)
Entry-Level Pricing
$0.00 Per Month
$19.00 1 User per month billed annually Per Month
Desk360
Star Rating
(55)4.5 out of 5
Market Segments
Small-Business (80.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00 Per Month
Browse all 2 pricing plansFreshdesk
Star Rating
(3,688)4.4 out of 5
Market Segments
Small-Business (48.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, particularly highlighting its intuitive UI and UX. Users appreciate the clean design and ease of use, making it a reliable choice for IT support specialists who manage high ticket volumes.
- Users say that Desk360 offers a straightforward ticketing process, with many finding it accessible and hassle-free. However, the lack of recent reviews suggests that it may not be as widely adopted or tested in various environments compared to Freshdesk.
- Reviewers mention that Freshdesk's automation features and integrations, such as with Genesys Cloud and Microsoft Teams, significantly enhance day-to-day operations, allowing teams to scale effectively as their needs grow.
- According to verified reviews, Desk360's support team receives high praise for being spot on and providing invaluable assistance during implementation. This indicates a strong commitment to customer service, although the overall product may not have the same breadth of features as Freshdesk.
- G2 reviewers highlight that Freshdesk's child ticket feature is particularly beneficial, as it allows for seamless escalation without the need to duplicate information manually, streamlining the support process.
- Users report that while Desk360 has a slightly higher star rating, the overall satisfaction and market presence of Freshdesk, reflected in its significantly higher G2 Score, suggest it may be a more robust solution for businesses looking for comprehensive help desk software.
Pricing
Entry-Level Pricing
Desk360
Basic Plan
$0.00
Per Month
Free for 1 user / 1 product
- Email Integration
- App Message Box Integration
- Web Contact Us Integration
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Desk360
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.8
39
8.6
3,234
Ease of Use
9.0
39
8.9
3,256
Ease of Setup
8.9
28
8.6
2,316
Ease of Admin
9.2
28
8.7
2,178
Quality of Support
9.3
40
8.7
3,131
Has the product been a good partner in doing business?
9.0
28
8.8
2,101
Product Direction (% positive)
8.6
33
8.8
3,206
Features by Category
Ticket and Case Management
8.1
26
8.9
2236
|
Verified
8.3
25
8.8
2253
|
Verified
8.0
25
8.5
2166
|
Verified
8.3
25
8.5
2052
|
Verified
8.0
22
8.3
1809
|
Verified
8.3
24
8.5
2093
|
Verified
8.0
22
8.7
2018
|
Verified
8.7
23
8.3
1379
|
Verified
Generative AI
Not enough data
7.3
332
Not enough data
7.4
330
Agentic AI - Help Desk
Not enough data
7.1
61
Not enough data
7.0
61
Not enough data
7.3
61
Communication Channels
7.9
30
8.6
1929
|
Verified
8.4
26
8.9
2086
|
Verified
8.0
27
8.4
1321
|
Verified
8.3
24
8.0
1197
|
Verified
Feature Not Available
7.9
943
|
Verified
Platform
7.4
20
8.0
1162
|
Verified
7.3
20
8.1
1664
|
Verified
8.0
22
8.6
1550
|
Verified
8.4
20
8.2
1151
|
Verified
8.1
20
8.0
1877
|
Verified
8.2
22
8.3
1965
|
Verified
Channels
Not enough data
8.4
360
Not enough data
8.0
336
Not enough data
7.5
326
Design
Not enough data
8.2
333
Not enough data
7.8
337
Not enough data
8.3
357
Not enough data
8.3
346
Not enough data
8.4
335
Generative AI
Not enough data
7.7
266
Not enough data
7.8
266
Usability
Not enough data
8.8
268
Not enough data
8.7
264
Not enough data
8.8
258
Reporting
Not enough data
8.6
252
Not enough data
8.5
248
Not enough data
8.6
260
Generative AI
Not enough data
7.5
183
Not enough data
7.6
183
Conversational Platform
Not enough data
8.3
439
Not enough data
8.3
385
Not enough data
8.3
378
Not enough data
8.4
314
Support Automation
Not enough data
8.4
395
Not enough data
8.4
415
Not enough data
8.3
380
Not enough data
8.3
321
Generative AI
Not enough data
7.4
212
Not enough data
7.4
208
Generative AI
Not enough data
7.9
119
Not enough data
7.9
117
Not enough data
7.6
116
Communication
Not enough data
8.8
587
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
497
|
Verified
Not enough data
8.5
202
Not enough data
8.2
204
Internal Use
7.3
20
8.1
1664
|
Verified
Not enough data
8.6
206
Not enough data
8.2
188
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
Not enough data
8.7
963
Not enough data
8.6
915
Not enough data
8.3
688
Not enough data
8.2
243
Not enough data
8.4
261
Self-Service Platform
Not enough data
8.5
257
Not enough data
8.6
266
Not enough data
8.0
226
Not enough data
8.5
241
Agentic AI - Customer Self-Service
Not enough data
7.9
20
Not enough data
7.9
18
Not enough data
8.0
19
Not enough data
7.9
21
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
166
Not enough data
9.3(won by default)
487
Not enough data
8.6(won by default)
375
Channels
Not enough data
9.2(won by default)
482
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
344
Not enough data
8.3(won by default)
58
Insight
Not enough data
8.6(won by default)
386
Not enough data
8.7(won by default)
173
Not enough data
8.6(won by default)
377
Not enough data
9.1(won by default)
449
Generative AI
Not enough data
7.7
88
Not enough data
7.7
87
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Automation
Not enough data
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Desk360 and Freshdesk are categorized as Help Desk
Unique Categories
Desk360 has no unique categories
Reviews
Reviewers' Company Size
Desk360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.0%
Information Technology and Services
14.0%
Program Development
6.0%
Marketing and Advertising
6.0%
Financial Services
6.0%
Other
46.0%
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Alternatives
Discussions
Which communication channels can be used for customer support on Desk360?
1 Comment
Official Response from Desk360
You can find out more on Desk360.comRead more
Does Desk360 offer guides, tutorials and or customer support?
1 Comment
Official Response from Desk360
As Desk360, we pride ourselves in offering unique customer experiences as well as our technical prowess. We do not limit ourselves to our clients providing a...Read more
Does Desk360 offer multi-user capability like teams?
1 Comment
Official Response from Desk360
You can get detailed info on groups and assignment on docs.desk360.com
You can find more on Desk360.com Read more
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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