Compare Desk360 and Freshdesk 
Featured Products
At a Glance
Market Segments
Small-Business (80.0% of reviews)
Small-Business (48.7% of reviews)
Entry-Level Pricing
$0.00 Per Month
$19.00 1 User per month billed annually Per Month
Desk360
Star Rating
(55)4.5 out of 5
Market Segments
Small-Business (80.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00 Per Month
Browse all 2 pricing plansFreshdesk
Star Rating
(3,738)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in ticket management, with users highlighting its structured and efficient approach. The automation features significantly reduce manual work for customer support, making it easier for teams to handle multiple queries simultaneously.
- Users say that Desk360 offers a hassle-free experience, with many appreciating its straightforward ticket-to-solution process. The support team is frequently praised for being responsive and helpful, which can be a crucial factor for businesses needing quick resolutions.
- Reviewers mention that Freshdesk's user-friendly interface and easy navigation contribute to a less stressful daily support experience. New hires can quickly adapt without extensive training, which is a significant advantage for teams looking to onboard staff efficiently.
- According to verified reviews, Desk360 shines in its quality of support, with users noting that the technical support team and project manager provide invaluable assistance. This level of support can be a deciding factor for businesses that prioritize customer service.
- G2 reviewers highlight that Freshdesk's customization options allow teams to tailor workflows to their specific needs, enhancing overall productivity. This flexibility is particularly beneficial for businesses that require a more personalized approach to customer interactions.
- Users report that while Desk360 has a slightly higher star rating, the overall satisfaction and market presence of Freshdesk, backed by a larger number of reviews, suggest it may be a more reliable choice for businesses seeking a comprehensive help desk solution.
Pricing
Entry-Level Pricing
Desk360
Basic Plan
$0.00
Per Month
Free for 1 user / 1 product
- Email Integration
- App Message Box Integration
- Web Contact Us Integration
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Desk360
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.8
39
8.6
3,273
Ease of Use
9.0
39
8.9
3,295
Ease of Setup
8.9
28
8.6
2,351
Ease of Admin
9.2
28
8.7
2,199
Quality of Support
9.3
40
8.7
3,171
Has the product been a good partner in doing business?
9.0
28
8.8
2,122
Product Direction (% positive)
8.6
33
8.8
3,242
Features by Category
Ticket and Case Management
8.1
26
8.9
2246
|
Verified
8.3
25
8.8
2259
|
Verified
8.0
25
8.5
2187
|
Verified
8.3
25
8.5
2064
|
Verified
8.0
22
8.3
1807
|
Verified
8.3
24
8.5
2091
|
Verified
8.0
22
8.7
2023
|
Verified
8.7
23
8.3
1375
|
Verified
Generative AI
Not enough data
7.3
328
Not enough data
7.4
324
Agentic AI - Help Desk
Not enough data
7.1
57
Not enough data
6.8
56
Not enough data
7.2
56
Communication Channels
7.9
30
8.6
1924
|
Verified
8.4
26
8.9
2088
|
Verified
8.0
27
8.4
1314
|
Verified
8.3
24
8.0
1189
|
Verified
Feature Not Available
7.9
934
|
Verified
Platform
7.4
20
8.1
1157
|
Verified
7.3
20
8.1
1659
|
Verified
8.0
22
8.6
1547
|
Verified
8.4
20
8.2
1152
|
Verified
8.1
20
8.0
1876
|
Verified
8.2
22
8.3
1963
|
Verified
Channels
Not enough data
8.4
357
Not enough data
8.0
333
Not enough data
7.5
322
Design
Not enough data
8.2
330
Not enough data
7.8
334
Not enough data
8.3
355
Not enough data
8.3
343
Not enough data
8.4
331
Generative AI
Not enough data
7.7
262
Not enough data
7.7
262
Usability
Not enough data
8.7
263
Not enough data
8.7
259
Not enough data
8.8
251
Reporting
Not enough data
8.6
245
Not enough data
8.5
241
Not enough data
8.6
253
Generative AI
Not enough data
7.5
178
Not enough data
7.5
178
Conversational Platform
Not enough data
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Support Automation
Not enough data
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
207
Not enough data
7.4
203
Generative AI
Not enough data
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Communication
Not enough data
8.8
583
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Internal Use
7.3
20
8.1
1659
|
Verified
Not enough data
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
519
|
Verified
Not enough data
8.6
547
|
Verified
Generative AI
Not enough data
7.9
139
Self-Service Experience
Not enough data
8.7
959
Not enough data
8.6
911
Not enough data
8.3
682
Not enough data
8.2
238
Not enough data
8.4
255
Self-Service Platform
Not enough data
8.5
253
Not enough data
8.6
260
Not enough data
8.0
220
Not enough data
8.4
237
Agentic AI - Customer Self-Service
Not enough data
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Generative AI
Not enough data
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Process
Not enough data
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Channels
Not enough data
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Insight
Not enough data
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Generative AI
Not enough data
7.8
87
Not enough data
7.7
85
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Automation
Not enough data
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Autonomy
Not enough data
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Desk360 and Freshdesk are categorized as Help Desk
Unique Categories
Desk360 has no unique categories
Reviews
Reviewers' Company Size
Desk360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.0%
Information Technology and Services
14.0%
Program Development
6.0%
Marketing and Advertising
6.0%
Financial Services
6.0%
Other
46.0%
Information Technology and Services
17.1%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.0%
Education Management
3.8%
Other
58.3%
Alternatives
Discussions
Why don't you consider simplifying?
1 Comment
G2
But i never believed that trading can be this profitable because i have traded on live account and i always run out of luck and i traded again and also ran...Read more
Is Desk360 can be integrated into other tools like JIRA?
1 Comment
Official Response from Desk360
Tickets can be tracked with JIRA issues attached. You only need to login to your JIRA account once to do the JIRA-Desk360 integration. After that, you can...Read more
Does Desk360 offer multi-user capability like teams?
1 Comment
Official Response from Desk360
You can get detailed info on groups and assignment on docs.desk360.com
You can find more on Desk360.com Read more
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
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