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Compare DERDACK Enterprise Alert and SolarWinds Web Help Desk

See this
side-by-side comparison of DERDACK Enterprise Alert vs. SolarWinds Web Help Desk
based on preference data from user reviews. DERDACK Enterprise Alert rates 4.8/5 stars with 35 reviews. By contrast, SolarWinds Web Help Desk rates 3.8/5 stars with 46 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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DERDACK Enterprise Alert
DERDACK Enterprise Alert
(35)
4.8 out of 5
DERDACK Enterprise Alert
Optimized for quick response
SolarWinds Web Help Desk
SolarWinds Web Help Desk
(46)
3.8 out of 5
SolarWinds Web Help Desk
Star Rating
DERDACK Enterprise Alert
DERDACK Enterprise Alert
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Market Segments
DERDACK Enterprise Alert
DERDACK Enterprise Alert
Enterprise (63.6% of reviews)
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Mid-Market (65.2% of reviews)
Entry Level Price
DERDACK Enterprise Alert
DERDACK Enterprise Alert
No pricing information available
SolarWinds Web Help Desk
SolarWinds Web Help Desk
No pricing information available

DERDACK Enterprise Alert vs SolarWinds Web Help Desk

When assessing the two solutions, reviewers found DERDACK Enterprise Alert easier to use, set up, and administer. Reviewers also preferred doing business with DERDACK Enterprise Alert overall.

  • Reviewers felt that DERDACK Enterprise Alert meets the needs of their business better than SolarWinds Web Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that DERDACK Enterprise Alert is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of DERDACK Enterprise Alert over SolarWinds Web Help Desk.
Categories
Shared Categories
DERDACK Enterprise Alert
DERDACK Enterprise Alert
SolarWinds Web Help Desk
SolarWinds Web Help Desk
DERDACK Enterprise Alert and SolarWinds Web Help Desk are categorized as Incident Management
Unique Categories
DERDACK Enterprise Alert
DERDACK Enterprise Alert is categorized as IT Alerting and Incident Response
SolarWinds Web Help Desk
SolarWinds Web Help Desk is categorized as IT Service Management (ITSM) Tools and Service Desk
Pricing
DERDACK Enterprise Alert
DERDACK Enterprise Alert Pricing
Free Trial
SolarWinds Web Help Desk
SolarWinds Web Help Desk Pricing
Free Trial
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Ratings
Meets Requirements
DERDACK Enterprise Alert
DERDACK Enterprise Alert
9.1
Responses: 29
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.5
Responses: 44
Ease of Use
DERDACK Enterprise Alert
DERDACK Enterprise Alert
9.0
Responses: 29
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.8
Responses: 44
Ease of Setup
DERDACK Enterprise Alert
DERDACK Enterprise Alert
8.7
Responses: 23
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.0
Responses: 26
Ease of Admin
DERDACK Enterprise Alert
DERDACK Enterprise Alert
9.0
Responses: 24
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.3
Responses: 27
Quality of Support
DERDACK Enterprise Alert
DERDACK Enterprise Alert
9.5
Responses: 29
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.9
Responses: 34
Ease of Doing Business With
DERDACK Enterprise Alert
DERDACK Enterprise Alert
9.7
Responses: 25
SolarWinds Web Help Desk
SolarWinds Web Help Desk
7.9
Responses: 23
Product Direction (% positive)
DERDACK Enterprise Alert
DERDACK Enterprise Alert
10.0
Responses: 29
SolarWinds Web Help Desk
SolarWinds Web Help Desk
6.1
Responses: 42
Features
Monitoring
Constant Monitoring
DERDACK Enterprise Alert
DERDACK Enterprise Alert
Not enough data available
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Feature Not Available
Timely Alerts
DERDACK Enterprise Alert
DERDACK Enterprise Alert
Not enough data available
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Not enough data available
TIcket Accuracy
DERDACK Enterprise Alert
DERDACK Enterprise Alert
Not enough data available
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.7
Responses: 5
Verified Feature
Management Tools
Ticket Assignment
DERDACK Enterprise Alert
DERDACK Enterprise Alert
Not enough data available
SolarWinds Web Help Desk
SolarWinds Web Help Desk
9.0
Responses: 5
Verified Feature
Standardization
DERDACK Enterprise Alert
DERDACK Enterprise Alert
Not enough data available
SolarWinds Web Help Desk
SolarWinds Web Help Desk
Feature Not Available
Lifecycle Visualization
DERDACK Enterprise Alert
DERDACK Enterprise Alert
Not enough data available
SolarWinds Web Help Desk
SolarWinds Web Help Desk
8.7
Responses: 5
Verified Feature
Reviewers' Company Size
Reviewers of DERDACK Enterprise Alert were most often representing companies in the Enterprise segment, while reviewers for SolarWinds Web Help Desk were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
DERDACK Enterprise Alert
DERDACK Enterprise Alert
9.1%
SolarWinds Web Help Desk
SolarWinds Web Help Desk
10.9%
Mid-Market
(51-1000 emp.)
DERDACK Enterprise Alert
DERDACK Enterprise Alert
27.3%
SolarWinds Web Help Desk
SolarWinds Web Help Desk
65.2%
Enterprise
(> 1000 emp.)
DERDACK Enterprise Alert
DERDACK Enterprise Alert
63.6%
SolarWinds Web Help Desk
SolarWinds Web Help Desk
23.9%
Reviewers' Industry
DERDACK Enterprise Alert
DERDACK Enterprise Alert Industry
Information Technology and Services
24.2%
Transportation/Trucking/Railroad
9.1%
Automotive
9.1%
Oil & Energy
6.1%
Higher Education
6.1%
Other
45.5%
SolarWinds Web Help Desk
SolarWinds Web Help Desk Industry
Education Management
21.7%
Information Technology and Services
19.6%
Higher Education
8.7%
Hospital & Health Care
6.5%
Government Administration
4.3%
Other
39.1%
Reviews
Most Helpful Favorable Review
DERDACK Enterprise Alert
GE
Administrator in Education Management

I like how the program is organized, efficient, and alerts me and the employees.

SolarWinds Web Help Desk
GF
Administrator in Financial Services

Able to track work and look up old tickets.

Most Helpful Critical Review
DERDACK Enterprise Alert
Peter R.
Administrator in Automotive

None. What we found in Enterprise Alert.

SolarWinds Web Help Desk
Bryan V.
Administrator in Education Management

There have been few updates since we got the product 4 years ago, and it doesn't appear there will be any new features coming in the near future either. If the product works for you 'as is' and you are happy, this product is fantastic. If you need a new...

Discussions
DERDACK Enterprise Alert
DERDACK Enterprise Alert Discussions
What is the delivery model of Enterprise Alert® (on-premise, SaaS or hosted service)?
1 comment
Offical Response from DERDACK Enterprise Alert
Enterprise Alert is available as on-premise/private cloud software. It is also available on the Microsoft Azure Marketplace. This way it holds the best value...Read more
How do you integrate with 3rd party products, e.g. IT monitoring?
1 comment
Offical Response from DERDACK Enterprise Alert
Unlike many basic notification products which for instant use a POP3 mailbox to process critical events, Enterprise Alert integrates with 3rd party...Read more
Does the product support high-availability scenarios?
1 comment
Offical Response from DERDACK Enterprise Alert
Yes, Enterprise Alert supports a high-availability deployments and provides a variety of related features like clustering & failover, geo-redundancy,...Read more
SolarWinds Web Help Desk
SolarWinds Web Help Desk Discussions
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 comment
MN
I don't think that will happen in near future. We have the same issue and got in touch with SolarWinds developers multiple times. They are hardly any good...Read more
Monty the Mongoose crying
SolarWinds Web Help Desk has no more discussions with answers
Screenshots
DERDACK Enterprise Alert
DERDACK Enterprise Alert Screenshots
SolarWinds Web Help Desk
SolarWinds Web Help Desk Screenshots
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