Compare DERDACK Enterprise Alert and SolarWinds Web Help Desk
See this
side-by-side comparison of DERDACK Enterprise Alert vs. SolarWinds Web Help Desk
based on preference data from user reviews. DERDACK Enterprise Alert rates 4.8/5 stars with 35 reviews. By contrast, SolarWinds Web Help Desk rates 3.8/5 stars with 46 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 DERDACK Enterprise Alert Optimized for quick response |  SolarWinds Web Help Desk | |
| Star Rating | DERDACK Enterprise Alert | SolarWinds Web Help Desk |
| Market Segments | DERDACK Enterprise Alert Enterprise (63.6% of reviews) | SolarWinds Web Help Desk Mid-Market (65.2% of reviews) |
| Entry Level Price | DERDACK Enterprise Alert No pricing information available | SolarWinds Web Help Desk No pricing information available |
DERDACK Enterprise Alert vs SolarWinds Web Help Desk
When assessing the two solutions, reviewers found DERDACK Enterprise Alert easier to use, set up, and administer. Reviewers also preferred doing business with DERDACK Enterprise Alert overall.
- Reviewers felt that DERDACK Enterprise Alert meets the needs of their business better than SolarWinds Web Help Desk.
- When comparing quality of ongoing product support, reviewers felt that DERDACK Enterprise Alert is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of DERDACK Enterprise Alert over SolarWinds Web Help Desk.
Categories
Shared Categories
DERDACK Enterprise Alert and SolarWinds Web Help Desk are categorized as Incident Management
Unique Categories
DERDACK Enterprise Alert is categorized as IT Alerting and Incident Response
SolarWinds Web Help Desk is categorized as IT Service Management (ITSM) Tools and Service Desk
Pricing
Free Trial
Free Trial
Ratings
Meets Requirements
DERDACK Enterprise Alert
Responses: 29
SolarWinds Web Help Desk
Responses: 44
Ease of Use
DERDACK Enterprise Alert
Responses: 29
SolarWinds Web Help Desk
Responses: 44
Ease of Setup
DERDACK Enterprise Alert
Responses: 23
SolarWinds Web Help Desk
Responses: 26
Ease of Admin
DERDACK Enterprise Alert
Responses: 24
SolarWinds Web Help Desk
Responses: 27
Quality of Support
DERDACK Enterprise Alert
Responses: 29
SolarWinds Web Help Desk
Responses: 34
Ease of Doing Business With
DERDACK Enterprise Alert
Responses: 25
SolarWinds Web Help Desk
Responses: 23
Product Direction (% positive)
DERDACK Enterprise Alert
Responses: 29
SolarWinds Web Help Desk
Responses: 42
Features
Monitoring
Constant Monitoring
DERDACK Enterprise Alert
SolarWinds Web Help Desk
Timely Alerts
DERDACK Enterprise Alert
SolarWinds Web Help Desk
TIcket Accuracy
DERDACK Enterprise Alert
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Management Tools
Ticket Assignment
DERDACK Enterprise Alert
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Standardization
DERDACK Enterprise Alert
SolarWinds Web Help Desk
Lifecycle Visualization
DERDACK Enterprise Alert
SolarWinds Web Help Desk
Responses: 5
Verified Feature
Reviewers' Company Size
Reviewers of DERDACK Enterprise Alert were most often representing companies in the Enterprise segment, while reviewers for SolarWinds Web Help Desk were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
DERDACK Enterprise Alert
SolarWinds Web Help Desk
Mid-Market
(51-1000 emp.)
DERDACK Enterprise Alert
SolarWinds Web Help Desk
Enterprise
(> 1000 emp.)
DERDACK Enterprise Alert
SolarWinds Web Help Desk
Reviewers' Industry
Information Technology and Services
24.2%
Transportation/Trucking/Railroad
9.1%
Automotive
9.1%
Oil & Energy
6.1%
Higher Education
6.1%
Other
45.5%
Education Management
21.7%
Information Technology and Services
19.6%
Higher Education
8.7%
Hospital & Health Care
6.5%
Government Administration
4.3%
Other
39.1%
Reviews
Most Helpful Favorable Review
Administrator in Education Management
I like how the program is organized, efficient, and alerts me and the employees.
Administrator in Financial Services
Able to track work and look up old tickets.
Most Helpful Critical Review
Peter R.
Administrator in Automotive
None. What we found in Enterprise Alert.
Bryan V.
Administrator in Education Management
There have been few updates since we got the product 4 years ago, and it doesn't appear there will be any new features coming in the near future either. If the product works for you 'as is' and you are happy, this product is fantastic. If you need a new...
Top Alternatives
Discussions
What is the delivery model of Enterprise Alert® (on-premise, SaaS or hosted service)?
1 comment
Offical Response from DERDACK Enterprise Alert
Enterprise Alert is available as on-premise/private cloud software. It is also available on the Microsoft Azure Marketplace. This way it holds the best value...Read more
How do you integrate with 3rd party products, e.g. IT monitoring?
1 comment
Offical Response from DERDACK Enterprise Alert
Unlike many basic notification products which for instant use a POP3 mailbox to process critical events, Enterprise Alert integrates with 3rd party...Read more
Does the product support high-availability scenarios?
1 comment
Offical Response from DERDACK Enterprise Alert
Yes, Enterprise Alert supports a high-availability deployments and provides a variety of related features like clustering & failover, geo-redundancy,...Read more
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 comment
MN
I don't think that will happen in near future.
We have the same issue and got in touch with SolarWinds developers multiple times.
They are hardly any good...Read more
SolarWinds Web Help Desk has no more discussions with answers
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