# Deputy vs Five9 Intelligent Cloud Contact Center Platform Comparison
---
## AI Generated Summary
- Users report that Deputy excels in ease of use, scoring 9.2 compared to Five9's 8.4. Reviewers mention that Deputy's intuitive interface allows for quick onboarding and minimal training, making it a favorite among small businesses.
- Reviewers mention that Five9 offers superior customization options, scoring 8.7 against Deputy's 7.9. Users appreciate the ability to tailor the platform to specific contact center needs, which enhances operational efficiency.
- Users on G2 highlight Deputy's strong performance in shift scheduling, with a score of 9.3 compared to Five9's 8.6. Reviewers say that Deputy's automated scheduling features significantly reduce administrative workload and improve staff satisfaction.
- Reviewers mention that Five9's quality of support is rated at 8.2, while Deputy shines with a score of 9.0. Users report that Deputy's customer service is responsive and helpful, which is crucial for businesses needing immediate assistance.
- Users say that Deputy's mobile shift scheduling feature, scoring 8.8, is a standout, allowing employees to manage their schedules on-the-go. In contrast, Five9's mobile capabilities are rated lower at 7.1, indicating a need for improvement in this area.
- G2 users report that Deputy's labor forecasting capabilities are robust, scoring 8.3, while Five9's score of 8.4 shows it is competitive but not as user-friendly. Reviewers mention that Deputy's forecasting tools help businesses better manage staffing needs and optimize labor costs.



| | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 666 | 617 | 
| **Largest Market Segment** | Small-Business (57.1% of reviews) | Mid-Market (56.8% of reviews) | 
| **Entry Level Price** | $5.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Deputy

Pros:
- Ease of Use (241 reviews)
- Scheduling (148 reviews)

Cons:
- Scheduling Issues (48 reviews)
- Shift Management (41 reviews)

### Five9 Intelligent Cloud Contact Center Platform

Pros:
- Ease of Use (118 reviews)
- Customer Support (85 reviews)

Cons:
- Call Issues (43 reviews)
- Complexity (35 reviews)

---
## Ratings Comparison
| Rating | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
  | **Meets Requirements** | 9.1 (550 reviews) | 8.4 (500 reviews) | 
  | **Ease of Use** | 9.2 (560 reviews) | 8.4 (510 reviews) | 
  | **Ease of Setup** | 9.2 (466 reviews) | 8.0 (366 reviews) | 
  | **Ease of Admin** | 9.1 (231 reviews) | 8.1 (310 reviews) | 
  | **Quality of Support** | 9.0 (485 reviews) | 8.3 (481 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (229 reviews) | 8.6 (309 reviews) | 
  | **Product Direction (% positive)** | 9.3 (553 reviews) | 7.5 (491 reviews) | 

---
## Pricing

### Deputy

#### Entry-Level Pricing

Plan: Lite

Price: $5.00 1 User Per Month

Description: Everything you need to get started with scheduling and time tracking

Key Features:
- Basic Scheduling
- Basic Timesheets
- Basic Time Clocking

[Browse all 6 editions](https://www.g2.com/products/deputy/pricing)

#### Free Trial

Yes

### Five9 Intelligent Cloud Contact Center Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Ticket and Case Management

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.3 (8 reviews) | 
| **Customization ** | Not enough data | 7.9 (56 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.2 (10 reviews) | 
| **Integration** | Not enough data | 8.7 (9 reviews) | 
| **Reporting** | Not enough data | 8.1 (9 reviews) | 
| **Dashboards** | Not enough data | 8.3 (8 reviews) | 

### Core HR

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Core HR

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Organization Management** | Not enough data | Not enough data | 
| **Time, Attendance, and PTO** | Not enough data | Not enough data | 
| **Expense Management** | Not enough data | Not enough data | 
| **Salary Structures** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Benefits Administration** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Platform

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Customization ** | 8.1 (138 reviews) | Not enough data | 
| **Integration APIs** | 8.2 (122 reviews) | Not enough data | 
| **Internationalization** | 8.7 (57 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.8 (156 reviews) | Not enough data | 
| **Dashboards** | 8.7 (148 reviews) | Not enough data | 

### Payroll

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Employee Self Service

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Web Portal** | Not enough data | Not enough data | 
| **Benefits Manager** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 

#### Administration

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Payroll Entry** | Not enough data | Not enough data | 
| **Time Off Accrual** | Not enough data | Not enough data | 
| **Direct Deposit** | Not enough data | Not enough data | 
| **Expense Reimbursement** | Not enough data | Not enough data | 
| **Pre-tax Deductions** | Not enough data | Not enough data | 
| **Wage Garnishment** | Not enough data | Not enough data | 
| **Approvals** | Not enough data | Not enough data | 
| **Check/W-2 Printing** | Not enough data | Not enough data | 
| **Check/W-2 Delivery** | Not enough data | Not enough data | 

#### Taxes

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Tax Calculation** | Not enough data | Not enough data | 
| **Tax Filing** | Not enough data | Not enough data | 
| **Automatic Tax Payment** | Not enough data | Not enough data | 

#### Integration

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **API / Integration** | Not enough data | Not enough data | 
| **Time Tracking Integration** | Not enough data | Not enough data | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **Core HR Integration** | Not enough data | Not enough data | 

#### Platform

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Reporting and Dashboards** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 

### Time & Attendance

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | 8.8/10 | 231 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Automation

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Process Automation** | 8.7 (193 reviews) | Not enough data | 

#### Logistics

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Dashboards & Reporting** | 8.6 (198 reviews) | Not enough data | 
| **Data Collection** | 8.6 (195 reviews) | Not enough data | 
| **Lanuguage Options** | 8.5 (188 reviews) | Not enough data | 

#### Management

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Schedule Creation Tools** | 8.8 (201 reviews) | Not enough data | 
| **Schedule Management** | 9.0 (208 reviews) | Not enough data | 
| **Employee Leave Management** | 8.8 (205 reviews) | Not enough data | 
| **User Access** | 9.1 (209 reviews) | Not enough data | 
| **User Role Access** | 9.0 (204 reviews) | Not enough data | 
| **Employee Information** | 9.0 (203 reviews) | Not enough data | 
| **Employee Information Automation** | 8.7 (196 reviews) | Not enough data | 

#### Monitoring

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Regulations Enforcement** | 8.5 (187 reviews) | Not enough data | 
| **Compliance Monitoring** | 8.6 (187 reviews) | Not enough data | 
| **Integration** | 8.6 (193 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 7.1/10 | 164 |

#### Dialing Options

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.9 (144 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.9 (138 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 6.4 (7 reviews) | 

#### Agent Tools

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.8 (122 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.6 (134 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.9 (146 reviews) ✓ Verified | 

#### Automation

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.4 (126 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.7 (124 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.4 (118 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.6 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 5.9 (9 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 4.2 (6 reviews) | 
| **Compliance Monitoring** | Not enough data | 3.9 (6 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 3.9 (6 reviews) | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Business Instant Messaging

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 

#### Business Instant Messaging 

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Audio Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 

#### Business Instant Messaging

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Mobile Application** | Not enough data | Not enough data | 
| **Web Application** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Text Summarization** | Not enough data | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Powered Search** | Not enough data | Not enough data | 
| **Smart Notifications** | Not enough data | Not enough data | 
| **AI Powered Language Translation** | Not enough data | Not enough data | 
| **Content Generation** | Not enough data | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Administration

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Channels

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | 

#### Design

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 62 |

#### Quality Assurance

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Evaluation** | Not enough data | 8.5 (51 reviews) | 
| **Calibration** | Not enough data | 8.4 (50 reviews) | 
| **Reports** | Not enough data | 8.4 (52 reviews) | 

#### Engagement

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Feedback** | Not enough data | 8.4 (49 reviews) | 
| **Dashboards** | Not enough data | 8.4 (56 reviews) | 
| **Training** | Not enough data | 8.4 (50 reviews) | 

#### Performance

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Integrations** | Not enough data | 8.8 (56 reviews) | 
| **Compliance** | Not enough data | 8.9 (51 reviews) | 

#### Generative AI

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.1 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 6.4 (11 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 324 |

#### Channels

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Voice** | Not enough data | 8.9 (238 reviews) ✓ Verified | 
| **Social** | Not enough data | 7.5 (171 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 7.9 (170 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 7.4 (163 reviews) ✓ Verified | 
| **Email** | Not enough data | 7.5 (171 reviews) ✓ Verified | 

#### Generative AI

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 6.2 (58 reviews) | 

#### Functions

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Session Routing** | Not enough data | 8.7 (259 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 8.8 (258 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 8.7 (230 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 8.1 (163 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | 8.7 (194 reviews) ✓ Verified | 
| **IVR** | Not enough data | 8.8 (216 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.8 (209 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 8.6 (190 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.2 (33 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (40 reviews) | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | 6.6 (35 reviews) | 

#### Administrative

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.2 (229 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 8.7 (247 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.3 (262 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 8.7 (203 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 8.3 (172 reviews) ✓ Verified | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.6/10 | 73 |

#### Compliance

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Regulations** | Not enough data | 8.8 (59 reviews) | 
| **Updates** | Not enough data | 8.8 (62 reviews) | 
| **Exemptions** | Not enough data | 8.5 (57 reviews) | 

#### Management

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Scrubbing** | Not enough data | 8.6 (56 reviews) | 
| **Blocking** | Not enough data | 8.5 (59 reviews) | 
| **Campaign Management** | Not enough data | 8.6 (60 reviews) | 
| **Screening** | Not enough data | 8.5 (60 reviews) | 

#### Integration

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Phone Systems** | Not enough data | 8.8 (61 reviews) | 
| **Marketing & CRM** | Not enough data | 8.5 (60 reviews) | 
| **Third-Party** | Not enough data | 8.5 (57 reviews) | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | 8.6/10 | 186 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Platform Basics

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Reporting** | 8.5 (167 reviews) | Not enough data | 
| **Dashboard** | 9.0 (172 reviews) | Not enough data | 
| **Performance** | 8.9 (172 reviews) | Not enough data | 

#### Platform Content

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Automation** | 8.7 (166 reviews) | Not enough data | 
| **File Sharing** | 8.2 (151 reviews) | Not enough data | 
| **Content Library** | Feature Not Available | Not enough data | 

#### Platform Additional Functionality

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Integrations** | 8.4 (161 reviews) | Not enough data | 
| **Mobility** | 9.0 (167 reviews) | Not enough data | 
| **Forecasting** | 8.4 (155 reviews) | Not enough data | 
| **Task Management** | 8.5 (162 reviews) | Not enough data | 
| **Portal** | Feature Not Available | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 9.6/10 | 8 |

#### ServiceNow Apps

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.0 (7 reviews) | 
| **Value** | Not enough data | 9.8 (7 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Responses

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Feature Not Available | 
| **Adaptive Responses** | Not enough data | Feature Not Available | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Responses

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.2/10 | 61 |

#### Workforce Management

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.5 (50 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 8.6 (52 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 8.3 (51 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 8.2 (50 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 6.5 (47 reviews) | 

#### Administration

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Automation** | Not enough data | 8.0 (50 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 8.1 (54 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.1 (55 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.2 (48 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 8.3 (46 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Conversational Platform

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Messaging Channels

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 107 |

#### Platform

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Omnichannel** | Not enough data | 7.7 (92 reviews) | 
| **Mobile Access** | Not enough data | 6.7 (87 reviews) | 
| **Queue Management** | Not enough data | 8.3 (96 reviews) | 
| **Call Routing** | Not enough data | 8.7 (101 reviews) | 
| **Call Back** | Not enough data | 8.7 (98 reviews) | 
| **IVR** | Not enough data | 8.5 (96 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.9 (100 reviews) | 

#### Generative AI

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 6.1 (29 reviews) | 

#### Workforce Management

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.9 (93 reviews) | 
| **Performance Evaluation** | Not enough data | 8.9 (93 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 6.3 (12 reviews) | 

#### Administrative

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Call Recording** | Not enough data | 9.0 (96 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (100 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 31 |

#### Customer Support

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Text** | Not enough data | 8.1 (31 reviews) | 
| **Speech** | Not enough data | 8.2 (31 reviews) | 
| **Knowledge Base** | Not enough data | 7.8 (31 reviews) | 

#### Automation

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 7.7 (30 reviews) | 
| **Customization** | Not enough data | 8.4 (30 reviews) | 
| **Intelligent Routing** | Not enough data | 8.1 (29 reviews) | 

#### Artificial Intelligence

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Learning** | Not enough data | Feature Not Available | 
| **Language** | Not enough data | 7.8 (29 reviews) | 
| **Conversational AI** | Not enough data | 7.5 (29 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 7.6/10 | 72 |

#### Generative AI

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.2 (14 reviews) | 
| **AI Text Summarization** | Not enough data | 6.6 (15 reviews) | 
| **AI Text-to-Speech** | Not enough data | 5.4 (14 reviews) | 

#### Communication

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.7 (56 reviews) | 
| **Notifications** | Not enough data | 8.9 (57 reviews) | 
| **Targeted Emails** | Not enough data | 8.1 (50 reviews) | 
| **In-App Messaging** | Not enough data | 8.4 (52 reviews) | 
| **Co-Browsing** | Not enough data | 8.1 (43 reviews) | 

####  Internal Use

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Customization ** | Not enough data | 7.9 (56 reviews) | 
| **Conversation Archiving** | Not enough data | 8.0 (46 reviews) | 
| **Lead Development** | Not enough data | 7.7 (45 reviews) | 
| **Knowledge Base** | Not enough data | 8.4 (48 reviews) | 
| **Team Inbox ** | Not enough data | 7.9 (49 reviews) | 
| **Customer Profiles** | Not enough data | 8.4 (50 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Generative AI

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 5.3/10 | 6 |

#### Generative AI

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 5.3 (6 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Generative AI

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Governance Tools

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### AI Compliance

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Regulatory Reporting** | Not enough data | Not enough data | 
| **Automated Compliance** | Not enough data | Not enough data | 
| **Audit Trails** | Not enough data | Not enough data | 

#### Risk Management & Monitoring

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Risk Management** | Not enough data | Not enough data | 
| **Real-time Monitoring** | Not enough data | Not enough data | 

#### AI Lifecycle Management

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Lifecycle Automation** | Not enough data | Not enough data | 

#### Access Control and Security

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Pole-based Access Control (RBAC)** | Not enough data | Not enough data | 

#### Collaboration and Communication 

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Model Sharing and Reuse** | Not enough data | Not enough data | 

#### Agentic AI - AI Governance Tools

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.4/10 | 12 |

#### Agentic AI - Outbound Call Tracking

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (8 reviews) | 

#### Calling

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Record Calls** | Not enough data | 9.3 (12 reviews) | 
| **Generate Location** | Not enough data | 8.2 (11 reviews) | 
| **Call Types** | Not enough data | 8.6 (11 reviews) | 
| **Click-to-Call** | Not enough data | 9.2 (12 reviews) | 
| **Auto Dialer** | Not enough data | 9.2 (12 reviews) | 

#### Contacts

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (12 reviews) | 
| **Information Locater** | Not enough data | 8.8 (10 reviews) | 
| **Record Prospect Data** | Not enough data | 8.6 (12 reviews) | 

#### Insights

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Notes** | Not enough data | 8.3 (12 reviews) | 
| **Daily Summary** | Not enough data | 8.8 (11 reviews) | 
| **Automated Voicemails** | Not enough data | 9.0 (12 reviews) | 
| **Automated Emails** | Not enough data | 8.2 (12 reviews) | 
| **Sorts Prospects** | Not enough data | 8.3 (10 reviews) | 
| **Automated Note Taking** | Not enough data | 7.6 (9 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Reporting

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Reports & Analytics** | Not enough data | Not enough data | 
| **Data Transfer Tools** | Not enough data | Not enough data | 

#### Omnichannel Features 

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Retail Management** | Not enough data | Not enough data | 
| **POS Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customer Service Integration** | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | 
| **E-commerce Integration** | Not enough data | Not enough data | 
| **ERP Integration** | Not enough data | Not enough data | 

### Time Tracking

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | 8.6/10 | 247 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Time Tracking

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Ease of Completing Timesheets** | 9.4 (228 reviews) | Not enough data | 
| **Tracking Time to Project/Task** | 9.0 (196 reviews) | Not enough data | 
| **Billable Time Rate Management** | 8.8 (182 reviews) | Not enough data | 

#### Client Invoicing

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Invoice Creation and Delivery** | Feature Not Available | Not enough data | 
| **Electronic Payments** | 7.9 (142 reviews) | Not enough data | 
| **Project Accounting / Revenue Recognition** | 7.9 (136 reviews) | Not enough data | 

#### Mobile Time Tracking

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Time Tracking** | 9.3 (191 reviews) | Not enough data | 

#### Administration

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Business Tool Integration** | 8.5 (172 reviews) | Not enough data | 
| **Workflow** | 8.8 (174 reviews) | Not enough data | 
| **Automated Reminders** | 8.8 (175 reviews) | Not enough data | 
| **Policy Compliance Management** | Feature Not Available | Not enough data | 
| **User, Role, and Access Management** | 8.9 (189 reviews) | Not enough data | 

#### Platform

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Reporting** | 8.7 (183 reviews) | Not enough data | 
| **APIs / Integration** | 8.3 (150 reviews) | Not enough data | 
| **Internationalization** | 8.6 (77 reviews) | Not enough data | 
| **Performance and Reliability** | 9.0 (187 reviews) | Not enough data | 
| **Mobile User Support** | 8.9 (178 reviews) | Not enough data | 
| **Offline** | 7.8 (133 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Feature Not Available | 
| **Document Processing** | Not enough data | Feature Not Available | 

#### Autonomy

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Feature Not Available | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Deputy** | 8.6/10 | 246 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Platform

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Customization ** | 8.1 (138 reviews) | Not enough data | 
| **Integration APIs** | 8.2 (122 reviews) | Not enough data | 
| **Internationalization** | 8.7 (57 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.8 (156 reviews) | Not enough data | 
| **Dashboards** | 8.7 (148 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Labor Forecasting** | 8.4 (189 reviews) | Not enough data | 
| **Shift Scheduling** | 9.3 (219 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 9.3 (212 reviews) | Not enough data | 
| **Absence & Leave Management** | 8.8 (204 reviews) | Not enough data | 
| **Skills Management** | 8.3 (177 reviews) | Not enough data | 
| **Succession Planning** | 7.9 (167 reviews) | Not enough data | 
| **Workforce Analytics** | 8.4 (173 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.8 (185 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.9 (200 reviews) | Not enough data | 
| **Team Communication** | 8.8 (198 reviews) | Not enough data | 

---
## Categories

**Unique to Deputy (7):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Core HR Software](https://www.g2.com/categories/core-hr), [Payroll Software](https://www.g2.com/categories/payroll), [Time & Attendance Software](https://www.g2.com/categories/time-attendance), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software)

**Unique to Five9 Intelligent Cloud Contact Center Platform (26):** [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Help Desk Software](https://www.g2.com/categories/help-desk), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [ AI Governance Tools](https://www.g2.com/categories/ai-governance-tools), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Deputy | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Small-Business** | 57.1% | 23.2% | 
| **Mid-Market** | 35.3% | 56.8% | 
| **Enterprise** | 7.6% | 19.9% | 

### By Industry

#### Deputy

- **Hospitality:** 15.0%
- **Retail:** 11.8%
- **Hospital & Health Care:** 8.4%
- **Food & Beverages:** 7.2%
- **Health, Wellness and Fitness:** 4.5%
- **Medical Practice:** 3.0%
- **Restaurants:** 2.7%
- **Veterinary:** 2.5%
- **Consumer Services:** 2.5%
- **Construction:** 1.9%
- **Other:** 40.4%

#### Five9 Intelligent Cloud Contact Center Platform

- **Consumer Services:** 8.7%
- **Financial Services:** 8.0%
- **Insurance:** 7.0%
- **Information Technology and Services:** 6.1%
- **Telecommunications:** 5.2%
- **Hospital & Health Care:** 5.2%
- **Marketing and Advertising:** 4.5%
- **Education Management:** 4.2%
- **Computer Software:** 3.0%
- **Higher Education:** 2.8%
- **Other:** 45.4%

---
## Alternatives

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- [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) — 4.5/5 stars (1448 reviews)

### Alternatives to Five9 Intelligent Cloud Contact Center Platform

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2509 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (256 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1605 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)
- [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) — 4.1/5 stars (181 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1844 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1398 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)

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## Top Discussions

### Deputy

- Title: [Can Deputy track your location?](https://www.g2.com/discussions/can-deputy-track-your-location) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Deputy used for?](https://www.g2.com/discussions/what-is-deputy-used-for) — 1 comment
  > **Top comment:** "Deputy’s workforce management platform includes best-in-class employee scheduling, streamlined hiring and onboarding, time and attendance tracking, team..."

### Five9 Intelligent Cloud Contact Center Platform

- Title: [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) — 2 comments
  > **Top comment:** "Dialing system"
- Title: [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) — 2 comments
  > **Top comment:** "No."
- Title: [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) — 1 comment
  > **Top comment:** "A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. "
- Title: [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) — 1 comment
  > **Top comment:** "Five9 is a cloud based softphone."
- Title: [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) — 1 comment, 1 upvote
  > **Top comment:** "I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/deputy-vs-five9-intelligent-cloud-contact-center-platform)