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Compare Delighted and UserVoice 
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At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (62.7% of reviews)
Entry-Level Pricing
$0.00
Starting at $10,788.00 200 Unique End Users Per Year
Delighted
Star Rating
(60)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansUserVoice
Star Rating
(244)4.5 out of 5
Market Segments
Mid-Market (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $10,788.00 200 Unique End Users Per Year
Browse all 4 pricing plansDelighted vs UserVoice
When assessing the two solutions, reviewers found Delighted easier to use, set up, and administer. Reviewers also preferred doing business with Delighted overall.
- Reviewers felt that Delighted meets the needs of their business better than UserVoice.
- When comparing quality of ongoing product support, reviewers felt that Delighted is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Delighted over UserVoice.
Pricing
Entry-Level Pricing
Delighted
Free Starter
$0.00
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user
UserVoice
Growth
Starting at $10,788.00
200 Unique End Users Per Year
Capture feedback directly from your customers, and organize that feedback to run faster, more efficient research. Keep your feedback program from becoming a “black hole” with questions and status updates.
- Capture feedback directly from your end users.
- Provide updates to internal team on feedback
- Analyze your feedback performance with built-in reports and metrics.
Free Trial
Delighted
Free Trial is available
UserVoice
No trial information availableRatings
Meets Requirements
9.0
51
8.9
180
Ease of Use
9.6
51
8.8
182
Ease of Setup
9.4
39
8.5
82
Ease of Admin
9.4
39
8.6
93
Quality of Support
9.3
45
9.1
140
Has the product been a good partner in doing business?
9.5
36
9.1
88
Product Direction (% positive)
8.8
50
8.1
179
Features by Category
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
7
Not enough data
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
9.7
5
Feedback
Not enough data
9.5
29
Not enough data
9.5
39
Idea Sources
Not enough data
9.5
37
Not enough data
9.3
37
Idea Collection
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
21
Not enough data
9.3
34
Not enough data
Feature Not Available
Integrations
Not enough data
Feature Not Available
Not enough data
8.7
21
Agentic AI - Idea Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.9
25
Not enough data
8.6
20
Not enough data
8.6
21
Feedback Analysis
Not enough data
8.1
14
Not enough data
7.8
13
Not enough data
7.7
13
Feedback Sources
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.5
13
Not enough data
8.4
18
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
9.0
7
|
Verified
8.3
47
|
Verified
9.0
7
|
Verified
7.7
30
|
Verified
8.6
7
|
Verified
9.0
61
|
Verified
8.1
7
|
Verified
8.6
49
Process Management
7.8
6
|
Verified
8.5
61
|
Verified
8.3
7
8.6
16
7.9
7
|
Verified
8.2
58
|
Verified
8.8
7
8.4
45
System Management
8.9
6
|
Verified
8.9
54
|
Verified
9.7
5
|
Verified
8.8
38
Agentic AI - Decision-Making
Not enough data
Not enough data
Communication
Not enough data
7.6
40
Not enough data
Feature Not Available
Not enough data
8.9
74
Planning
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
31
Not enough data
7.6
29
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
27
Categories
Categories
Shared Categories
Delighted and UserVoice are categorized as Enterprise Feedback Management
Unique Categories
Delighted is categorized as Survey
UserVoice is categorized as Feedback Analytics, User Research Repositories, Decision-Making, Repository Management, Product Analytics, Product Management, and Idea Management
Reviews
Reviewers' Company Size
Delighted
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserVoice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.6%
Information Technology and Services
15.3%
Internet
10.2%
Retail
3.4%
Insurance
3.4%
Other
49.2%
Computer Software
42.5%
Information Technology and Services
19.7%
Financial Services
3.4%
Hospitality
2.6%
Telecommunications
2.1%
Other
29.6%
Discussions
Is it possible to send SMS surveys to customers with Delighted?
1 Comment
SG
Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for...Read more
Delighted has no more discussions with answers
UserVoice has no discussions with answers
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