# Delighted vs Typeform Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Typeform excels in **ease of use** , with many users appreciating its intuitive interface and straightforward setup process. One user highlighted how easy it is to create clean, interactive surveys, making it a go-to tool for gathering feedback after events.
- **Users say** that Delighted shines in **customer support** , with many praising the quick and helpful responses from the support team. Reviewers noted that this responsiveness enhances their overall experience, especially when integrating the platform with tools like Slack.
- **According to verified reviews** , Typeform has a significant advantage in **integration capabilities** , allowing users to seamlessly connect with external tools like Google Suite and Hubspot. This feature has been particularly beneficial for users looking to streamline their workflows and automate lead management.
- **Reviewers mention** that Delighted offers strong **metrics and reporting** features, which are crucial for businesses focused on NPS. Users appreciate the simplicity of the reporting tools, making it easy to demo results to stakeholders and track customer satisfaction effectively.
- **G2 reviewers highlight** that while Typeform has a higher overall satisfaction score, Delighted's users rate its **product direction** positively, indicating a strong alignment with their business goals. This suggests that Delighted is responsive to user feedback and continuously improving its offerings.
- **Users report** that Typeform's recent introduction of AI features has made survey creation even simpler, enhancing its usability. However, some users feel that Delighted's focus on simplicity in survey design leads to higher response rates, as customers find the surveys quick and easy to complete.



| | Delighted | Typeform | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 60 | 993 | 
| **Largest Market Segment** | Mid-Market (57.6% of reviews) | Small-Business (64.7% of reviews) | 
| **Entry Level Price** | $0.00 | Free Per Month | 

---
## Top Pros & Cons

### Delighted

**Not enough data**

### Typeform

Pros:
- Ease of Use (138 reviews)
- Intuitive (87 reviews)

Cons:
- Expensive (47 reviews)
- Limited Customization (21 reviews)

---
## Ratings Comparison
| Rating | Delighted | Typeform | 
|---|---|---|
  | **Meets Requirements** | 9.0 (51 reviews) | 8.9 (816 reviews) | 
  | **Ease of Use** | 9.6 (51 reviews) | 9.3 (828 reviews) | 
  | **Ease of Setup** | 9.4 (39 reviews) | 9.1 (543 reviews) | 
  | **Ease of Admin** | 9.4 (39 reviews) | 9.0 (435 reviews) | 
  | **Quality of Support** | 9.3 (45 reviews) | 8.4 (592 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (36 reviews) | 8.8 (414 reviews) | 
  | **Product Direction (% positive)** | 8.8 (50 reviews) | 8.6 (779 reviews) | 

---
## Pricing

### Delighted

#### Entry-Level Pricing

Plan: Free Starter

Price: $0.00

Key Features:
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user

[Browse all 4 editions](https://www.g2.com/products/delighted/pricing)

#### Free Trial

Yes

### Typeform

#### Entry-Level Pricing

Plan: FREE

Price: Free Per Month

Description: Discover the possibilities of conversational forms

Key Features:
- 10 responses/month
- 1 user
- Unlimited typeforms

[Browse all 3 editions](https://www.g2.com/products/typeform/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **Typeform** | N/A | N/A |

#### Lead Generation

| Feature | Delighted | Typeform | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **Typeform** | 8.7/10 | 134 |

#### Lead Monitoring

| Feature | Delighted | Typeform | 
|---|---|---|
| **Features** | Not enough data | 8.6 (127 reviews) | 
| **Performance** | Not enough data | 8.7 (123 reviews) | 
| **Identification** | Not enough data | Feature Not Available | 

#### Agentic AI - Lead Capture

| Feature | Delighted | Typeform | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 

#### Data Capture

| Feature | Delighted | Typeform | 
|---|---|---|
| **Mobile** | Not enough data | 8.7 (124 reviews) | 
| **Websites** | Not enough data | 8.9 (121 reviews) | 
| **Social Media** | Not enough data | 8.4 (111 reviews) | 
| **Data** | Not enough data | 8.8 (116 reviews) | 

#### Analytics

| Feature | Delighted | Typeform | 
|---|---|---|
| **Export/Import** | Not enough data | 8.7 (115 reviews) | 
| **Reporting** | Not enough data | 8.4 (116 reviews) | 

#### Customization

| Feature | Delighted | Typeform | 
|---|---|---|
| **Forms** | Not enough data | 9.3 (121 reviews) | 
| **Personalization** | Not enough data | 9.1 (120 reviews) | 
| **Templates** | Not enough data | 8.6 (115 reviews) | 
| **Integration** | Not enough data | 8.7 (117 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **Typeform** | 8.5/10 | 284 |

#### Survey Management

| Feature | Delighted | Typeform | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.0 (269 reviews) | 
| **Question Types** | Not enough data | 9.2 (268 reviews) | 
| **Templates** | Not enough data | 8.5 (254 reviews) | 
| **Survey Distribution** | Not enough data | 8.7 (252 reviews) | 

#### Survey Customization

| Feature | Delighted | Typeform | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.7 (258 reviews) | 
| **Branding** | Not enough data | 8.5 (250 reviews) | 
| **Multimedia Support** | Not enough data | 8.4 (231 reviews) | 
| **Multilingual Surveys** | Not enough data | 7.9 (198 reviews) | 

#### Survey Insights

| Feature | Delighted | Typeform | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.4 (253 reviews) | 
| **BI Tools Integration** | Not enough data | 7.9 (190 reviews) | 
| **Data Exporting** | Not enough data | 8.8 (239 reviews) | 
| **Permissions** | Not enough data | 8.7 (219 reviews) | 

#### Agentic AI - Survey

| Feature | Delighted | Typeform | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **Typeform** | 8.6/10 | 242 |

#### Customization

| Feature | Delighted | Typeform | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.6 (195 reviews) | 
| **Conditional Logic** | Not enough data | 8.9 (205 reviews) | 
| **Multi-page Forms** | Not enough data | 9.0 (199 reviews) | 
| **Design** | Not enough data | 9.0 (221 reviews) | 

#### Additional Functionality

| Feature | Delighted | Typeform | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.8 (183 reviews) | 
| **Offline Capability** | Not enough data | Feature Not Available | 
| **Notifications** | Not enough data | 8.4 (176 reviews) | 
| **Payments** | Not enough data | 7.6 (155 reviews) | 
| **Mobile Forms** | Not enough data | 8.6 (177 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | 8.6/10 | 7 |
| **Typeform** | N/A | N/A |

#### Generative AI

| Feature | Delighted | Typeform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Delighted | Typeform | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Survey Deployment** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 8.6 (7 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 8.1 (7 reviews) ✓ Verified | Not enough data | 

#### Process Management

| Feature | Delighted | Typeform | 
|---|---|---|
| **Feedback Aggregation** | 7.8 (6 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | 8.3 (7 reviews) | Not enough data | 
| **Real-Time Analysis** | 7.9 (7 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | 8.8 (7 reviews) | Not enough data | 

#### System Management

| Feature | Delighted | Typeform | 
|---|---|---|
| **Security** | 8.9 (6 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | 9.7 (5 reviews) ✓ Verified | Not enough data | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to Delighted (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to Typeform (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Lead Capture Software](https://www.g2.com/categories/lead-capture)


---
## Reviewer Demographics

### By Company Size

| Segment | Delighted | Typeform | 
|---|---|---|
| **Small-Business** | 40.7% | 64.7% | 
| **Mid-Market** | 57.6% | 28.7% | 
| **Enterprise** | 1.7% | 6.6% | 

### By Industry

#### Delighted

- **Computer Software:** 18.6%
- **Information Technology and Services:** 15.3%
- **Internet:** 10.2%
- **Apparel & Fashion:** 3.4%
- **Building Materials:** 3.4%
- **Retail:** 3.4%
- **Consumer Services:** 3.4%
- **Financial Services:** 3.4%
- **Insurance:** 3.4%
- **Graphic Design:** 1.7%
- **Other:** 33.9%

#### Typeform

- **Marketing and Advertising:** 11.6%
- **Information Technology and Services:** 9.3%
- **Computer Software:** 9.0%
- **Health, Wellness and Fitness:** 4.0%
- **Non-Profit Organization Management:** 3.6%
- **Internet:** 3.5%
- **Education Management:** 3.5%
- **Retail:** 2.9%
- **Financial Services:** 2.5%
- **Real Estate:** 2.2%
- **Other:** 47.8%

---
## Alternatives

### Alternatives to Delighted

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23539 reviews)
- [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) — 4.3/5 stars (65 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2058 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (948 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Outgrow](https://www.g2.com/products/outgrow/reviews) — 4.7/5 stars (328 reviews)

### Alternatives to Typeform

- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5124 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [Outgrow](https://www.g2.com/products/outgrow/reviews) — 4.7/5 stars (328 reviews)
- [involve.me](https://www.g2.com/products/involve-me/reviews) — 4.7/5 stars (102 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23539 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2058 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (948 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (469 reviews)
- [Wufoo](https://www.g2.com/products/wufoo/reviews) — 4.2/5 stars (296 reviews)

---
## Top Discussions

### Delighted

- Title: [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) — 1 comment
  > **Top comment:** "It's Qualtrics I think"
- Title: [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for..."

### Typeform

- Title: [what is my gain?](https://www.g2.com/discussions/what-is-my-gain) — 2 comments, 1 upvote
  > **Top comment:** "more thoughtful responses, and higher completion rates"
- Title: [Can we randomize the questions based on the audience?](https://www.g2.com/discussions/51173-can-we-randomize-the-questions-based-on-the-audience) — 2 comments, 1 upvote
  > **Top comment:** "Hey Nishant,

you can use "logicJump" to let people jump to a specific question. Or you can create different Typeforms for different groups of people...."
- Title: [Have you got APIs?](https://www.g2.com/discussions/have-you-got-apis) — 2 comments, 1 upvote
  > **Top comment:** "Yes, you can see the information here: https://developer.typeform.com/"
- Title: [Is it possible to set up an integration in Typeform where only the file uploads that user provide get pulled into a google sheet not the whole entry?](https://www.g2.com/discussions/is-it-possible-to-set-up-an-integration-in-typeform-where-only-the-file-uploads-that-user-provide-get-pulled-into-a-google-sheet-not-the-whole-entry) — 2 comments
  > **Top comment:** "I would just set up a separate typeform with just the one question in addition to basic confirmation or id. You can then link people to the new form from the..."
- Title: [What is Typeform used for?](https://www.g2.com/discussions/typeform-what-is-typeform-used-for) — 1 comment
  > **Top comment:** "Typeform is used for collecting data from user's. Such as surveys / forms and Quiz. it is easy to create and instantly make it live."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/delighted-vs-typeform)