Compare Delighted and Typeform 
Featured Products
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Small-Business (65.2% of reviews)
Entry-Level Pricing
$0.00
Free Per Month
Delighted
Star Rating
(60)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00
Browse all 4 pricing plansTypeform
Star Rating
(964)4.5 out of 5
Market Segments
Small-Business (65.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Typeform excels in user-friendliness, with many praising its intuitive drag-and-drop interface. Users appreciate how easy it is to create customized forms that align with their brand, making it a go-to choice for those who may not be tech-savvy.
- According to verified reviews, Delighted stands out for its robust metrics and reporting features. Users highlight the platform's ability to provide insightful data on customer satisfaction, which is crucial for businesses focused on NPS (Net Promoter Score) metrics.
- Reviewers mention that Typeform has a higher volume of recent reviews, indicating a more active user base and ongoing improvements. This suggests that users are consistently finding value in the platform, as reflected in their positive experiences.
- Users say that Delighted offers excellent customer support, with quick response times and helpful answers. This level of support is particularly appreciated by users who need assistance with integrations, such as connecting with Slack.
- G2 reviewers note that while Typeform has a slightly lower overall satisfaction score, it still provides a solid experience for small businesses, with many users finding it straightforward to set up and use for their specific needs.
- According to recent feedback, Delighted's simplicity in survey design encourages higher response rates from customers, as users find the short and easy-to-navigate surveys effective in gathering valuable feedback.
Pricing
Entry-Level Pricing
Delighted
Free Starter
$0.00
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user
Typeform
FREE
Free
Per Month
Discover the possibilities of conversational forms
- 10 responses/month
- 1 user
- Unlimited typeforms
Free Trial
Delighted
Free Trial is available
Typeform
Free Trial is available
Ratings
Meets Requirements
9.0
51
8.9
798
Ease of Use
9.6
51
9.3
809
Ease of Setup
9.4
39
9.1
524
Ease of Admin
9.4
39
9.0
432
Quality of Support
9.3
45
8.4
580
Has the product been a good partner in doing business?
9.5
36
8.8
412
Product Direction (% positive)
8.8
50
8.6
764
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
Not enough data
8.5
123
Not enough data
8.6
119
Not enough data
Feature Not Available
Agentic AI - Lead Capture
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Data Capture
Not enough data
8.7
122
Not enough data
8.9
118
Not enough data
8.5
109
Not enough data
8.7
113
Analytics
Not enough data
8.6
113
Not enough data
8.4
114
Customization
Not enough data
9.3
119
Not enough data
9.0
118
Not enough data
8.6
113
Not enough data
8.7
115
Survey Management
Not enough data
9.0
264
Not enough data
9.1
264
Not enough data
8.4
253
Not enough data
8.7
250
Survey Customization
Not enough data
8.7
257
Not enough data
8.5
247
Not enough data
8.4
230
Not enough data
7.9
198
Survey Insights
Not enough data
8.4
251
Not enough data
7.9
190
Not enough data
8.8
238
Not enough data
8.7
219
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
8.6
192
Not enough data
8.9
199
Not enough data
9.0
196
Not enough data
9.0
213
Additional Functionality
Not enough data
8.8
179
Not enough data
Feature Not Available
Not enough data
8.4
176
Not enough data
7.6
154
Not enough data
8.6
177
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.0
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
Process Management
7.8
6
|
Verified
Not enough data
8.3
7
Not enough data
7.9
7
|
Verified
Not enough data
8.8
7
Not enough data
System Management
8.9
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Categories
Categories
Shared Categories
Delighted and Typeform are categorized as Survey
Unique Categories
Delighted is categorized as Enterprise Feedback Management
Typeform is categorized as Online Form Builder and Lead Capture
Reviews
Reviewers' Company Size
Delighted
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Typeform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.6%
Information Technology and Services
15.3%
Internet
10.2%
Apparel & Fashion
3.4%
Building Materials
3.4%
Other
49.2%
Marketing and Advertising
11.7%
Information Technology and Services
9.4%
Computer Software
8.7%
Health, Wellness and Fitness
4.0%
Internet
3.6%
Other
62.6%
Alternatives
Discussions
Is it possible to send SMS surveys to customers with Delighted?
1 Comment
SG
Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for...Read more
Delighted has no more discussions with answers
Is it possible to set up an integration in Typeform where only the file uploads that user provide get pulled into a google sheet not the whole entry?
2 Comments
AG
I've never tried it, but I'm pretty sure Zapier can do that. Just link a new typeform entry to sheets, only retrieving the file attachment.Read more
Can we randomize the questions based on the audience?
2 Comments
MW
Hey Nishant,
you can use "logicJump" to let people jump to a specific question. Or you can create different Typeforms for different groups of people....Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
