Compare Delighted and SurveySparrow 
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Small-Business (68.6% of reviews)
Entry-Level Pricing
$0.00
$19.00
Delighted
Star Rating
(60)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSurveySparrow
Star Rating
(2,055)4.4 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Delighted excels in user-friendliness, with many praising its intuitive interface and ease of navigation. Users appreciate how quickly they can learn to use the platform, making it a strong choice for teams looking for a straightforward survey tool.
- According to verified reviews, SurveySparrow stands out for its engaging survey format, particularly its conversational style that enhances user interaction. Reviewers note that this approach significantly boosts response rates, making feedback collection feel more modern and less tedious.
- Users say that Delighted's reporting features are particularly robust, allowing teams to easily analyze metrics and gain insights. This capability is highlighted as a key advantage for organizations that prioritize Net Promoter Score (NPS) tracking and internal stakeholder engagement.
- Reviewers mention that while SurveySparrow offers a clean and intuitive interface, some users have found challenges with its setup process. Although it is generally user-friendly, a few have noted that initial configuration can be slightly more complex compared to Delighted's seamless onboarding experience.
- G2 reviewers highlight Delighted's exceptional customer support, with users frequently noting quick response times and helpful assistance. This level of support is a significant factor for teams that require reliable help during their survey implementation and management.
- According to recent feedback, SurveySparrow's customizable templates and automation features are well-received, allowing users to tailor their surveys effectively. However, some users feel that while these features are beneficial, they may not be as straightforward to utilize as Delighted's simpler approach.
Pricing
Entry-Level Pricing
Delighted
Free Starter
$0.00
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user
SurveySparrow
Basic
$19.00
Essential features for individuals to get started in one pack.
- 2,500 Responses
- Accept payments
- Display logic & Skip logic
Free Trial
Delighted
Free Trial is available
SurveySparrow
Free Trial is available
Ratings
Meets Requirements
9.0
51
8.7
1,388
Ease of Use
9.6
51
9.0
1,397
Ease of Setup
9.4
39
9.0
892
Ease of Admin
9.4
39
8.8
857
Quality of Support
9.3
45
8.8
1,204
Has the product been a good partner in doing business?
9.5
36
8.9
793
Product Direction (% positive)
8.8
50
8.5
1,238
Features by Category
Basics
Not enough data
8.8
38
Not enough data
9.2
49
Not enough data
9.1
47
Not enough data
8.7
39
Content
Not enough data
8.9
45
Not enough data
9.0
44
Not enough data
9.2
48
Data
Not enough data
9.0
41
Not enough data
9.1
43
Not enough data
9.1
48
Agentic AI - Exit Interview Management
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.8
44
Not enough data
9.0
38
Not enough data
8.9
33
Not enough data
Feature Not Available
Customization
Not enough data
8.2
31
Not enough data
8.2
35
Not enough data
8.2
32
Not enough data
8.5
29
Generative AI
Not enough data
7.8
23
Not enough data
7.9
21
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.2
172
Not enough data
8.2
210
Not enough data
8.3
246
Feedback Analysis
Not enough data
8.0
60
Not enough data
8.2
185
Not enough data
8.4
178
Feedback Sources
Not enough data
8.5
196
Not enough data
9.1
291
Not enough data
8.0
47
Not enough data
8.4
182
Generative AI
Not enough data
7.4
50
Not enough data
7.6
45
Survey Management
Not enough data
8.9
614
Not enough data
8.8
618
Not enough data
8.5
562
Not enough data
8.7
568
Survey Customization
Not enough data
8.6
526
Not enough data
8.4
517
Not enough data
8.4
407
Not enough data
8.2
344
Survey Insights
Not enough data
8.4
551
Not enough data
8.2
318
Not enough data
8.6
478
Not enough data
8.5
403
Agentic AI - Survey
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
8.3
6
Customization
Not enough data
8.5
151
Not enough data
8.6
155
Not enough data
8.7
160
Not enough data
8.8
179
Additional Functionality
Not enough data
8.5
133
Not enough data
8.0
89
Not enough data
8.4
120
Not enough data
7.7
87
Not enough data
8.3
135
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.0
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
Process Management
7.8
6
|
Verified
Not enough data
8.3
7
Not enough data
7.9
7
|
Verified
Not enough data
8.8
7
Not enough data
System Management
8.9
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
In-House Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.7
168
Not enough data
8.7
216
Not enough data
8.5
137
Platform Content
Not enough data
8.9
184
Not enough data
8.9
233
Not enough data
Feature Not Available
Not enough data
8.4
135
Platform Additional Functionality
Not enough data
8.6
151
Not enough data
Feature Not Available
Not enough data
8.8
147
Not enough data
8.6
152
Platform
Not enough data
8.5
345
Not enough data
8.4
217
Not enough data
8.4
223
Not enough data
8.5
309
Not enough data
8.9
336
Not enough data
8.7
291
Not enough data
8.4
316
Not enough data
8.5
333
Categories
Categories
Shared Categories
Delighted and SurveySparrow are categorized as Survey
Unique Categories
Delighted is categorized as Enterprise Feedback Management
SurveySparrow is categorized as Feedback Analytics, Experience Management, Exit Interview Management, Online Form Builder, Employee Engagement, and Online Reputation Management
Reviews
Reviewers' Company Size
Delighted
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveySparrow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.6%
Information Technology and Services
15.3%
Internet
10.2%
Apparel & Fashion
3.4%
Building Materials
3.4%
Other
49.2%
Information Technology and Services
8.8%
Marketing and Advertising
7.9%
Computer Software
7.8%
Education Management
4.7%
Financial Services
3.4%
Other
67.4%
Alternatives
Discussions
Who owns delighted?
1 Comment
MH
It's Qualtrics I thinkRead more
Is it possible to send SMS surveys to customers with Delighted?
1 Comment
SG
Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for...Read more
Delighted has no more discussions with answers
What is SurveySparrow used for?
2 Comments
EF
SurveySparrow helps you measure employee motivation by using surveys specially made for them. You can measure how engaged they are, their job satisfaction...Read more
Please increase the trail period if needed. not for all but who requests it.
2 Comments
CS
A perfect choice for business development. Thank you.Read more
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