# Delighted vs Qualaroo Comparison

| | Delighted | Qualaroo | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 60 | 48 | 
| **Largest Market Segment** | Mid-Market (57.6% of reviews) | Mid-Market (45.7% of reviews) | 
| **Entry Level Price** | $0.00 | $69.00 Per Month | 

---
## Top Pros & Cons

### Delighted

**Not enough data**

### Qualaroo

Pros:
- Customer Insights (1 reviews)
- Features (1 reviews)


---
## Ratings Comparison
| Rating | Delighted | Qualaroo | 
|---|---|---|
  | **Meets Requirements** | 9.0 (51 reviews) | 8.6 (35 reviews) | 
  | **Ease of Use** | 9.6 (51 reviews) | 8.4 (35 reviews) | 
  | **Ease of Setup** | 9.4 (39 reviews) | 8.6 (13 reviews) | 
  | **Ease of Admin** | 9.4 (39 reviews) | 8.7 (14 reviews) | 
  | **Quality of Support** | 9.3 (45 reviews) | 9.1 (31 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (36 reviews) | 8.3 (13 reviews) | 
  | **Product Direction (% positive)** | 8.8 (50 reviews) | 7.6 (29 reviews) | 

---
## Pricing

### Delighted

#### Entry-Level Pricing

Plan: Free Starter

Price: $0.00

Key Features:
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user

[Browse all 4 editions](https://www.g2.com/products/delighted/pricing)

#### Free Trial

Yes

### Qualaroo

#### Entry-Level Pricing

Plan: Essentials

Price: $69.00 Per Month

Description: Perfect for growing businesses


Key Features:
- Utilize key integrations to take immediate action on your insights. With additional horsepower, you're enabled to survey your users with precise timing and targeting, improve your conversion, and boost your customer happiness. Get Started

[Browse all 3 editions](https://www.g2.com/products/qualaroo/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **Qualaroo** | 9.5/10 | 8 |

#### User Response Methods

| Feature | Delighted | Qualaroo | 
|---|---|---|
| **Survey** | Not enough data | 10.0 (7 reviews) ✓ Verified | 
| **Video Snippets** | Not enough data | Feature Not Available | 
| **Video Interview** | Not enough data | Feature Not Available | 
| **Photo Submission** | Not enough data | Feature Not Available | 
| **Text/Notes** | Not enough data | 9.4 (6 reviews) ✓ Verified | 

#### Participant Selection

| Feature | Delighted | Qualaroo | 
|---|---|---|
| **In-App** | Not enough data | 9.3 (5 reviews) ✓ Verified | 
| **In-Store** | Not enough data | Feature Not Available | 
| **On-Site** | Not enough data | 10.0 (5 reviews) ✓ Verified | 
| **Recruitment Pool** | Not enough data | Feature Not Available | 

#### Insights

| Feature | Delighted | Qualaroo | 
|---|---|---|
| **Analytics** | Not enough data | 10.0 (7 reviews) ✓ Verified | 
| **Collaboration** | Not enough data | 9.4 (6 reviews) ✓ Verified | 
| **Sorting** | Not enough data | 8.6 (7 reviews) ✓ Verified | 

#### Generative AI

| Feature | Delighted | Qualaroo | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **Qualaroo** | N/A | N/A |

#### Survey Management

| Feature | Delighted | Qualaroo | 
|---|---|---|
| **Survey Builder** | Not enough data | Not enough data | 
| **Question Types** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Survey Distribution** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | Delighted | Qualaroo | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | 
| **Multilingual Surveys** | Not enough data | Not enough data | 

#### Survey Insights

| Feature | Delighted | Qualaroo | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | 
| **BI Tools Integration** | Not enough data | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | Delighted | Qualaroo | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | 8.6/10 | 7 |
| **Qualaroo** | 9.4/10 | 10 |

#### Generative AI

| Feature | Delighted | Qualaroo | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Delighted | Qualaroo | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (7 reviews) ✓ Verified | 9.4 (8 reviews) ✓ Verified | 
| **Survey Deployment** | 9.0 (7 reviews) ✓ Verified | 9.3 (9 reviews) ✓ Verified | 
| **Feedback Collection** | 8.6 (7 reviews) ✓ Verified | 9.1 (9 reviews) ✓ Verified | 
| **Device Responsiveness** | 8.1 (7 reviews) ✓ Verified | 9.4 (8 reviews) ✓ Verified | 

#### Process Management

| Feature | Delighted | Qualaroo | 
|---|---|---|
| **Feedback Aggregation** | 7.8 (6 reviews) ✓ Verified | 9.4 (8 reviews) ✓ Verified | 
| **Trigger Alerts** | 8.3 (7 reviews) | 9.6 (8 reviews) | 
| **Real-Time Analysis** | 7.9 (7 reviews) ✓ Verified | 9.3 (7 reviews) ✓ Verified | 
| **Real-Time Action** | 8.8 (7 reviews) | 9.5 (7 reviews) | 

#### System Management

| Feature | Delighted | Qualaroo | 
|---|---|---|
| **Security** | 8.9 (6 reviews) ✓ Verified | 9.3 (7 reviews) ✓ Verified | 
| **System Monitoring** | 9.7 (5 reviews) ✓ Verified | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to Delighted (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to Qualaroo (1):** [User Research Tools](https://www.g2.com/categories/user-research)


---
## Reviewer Demographics

### By Company Size

| Segment | Delighted | Qualaroo | 
|---|---|---|
| **Small-Business** | 40.7% | 41.3% | 
| **Mid-Market** | 57.6% | 45.7% | 
| **Enterprise** | 1.7% | 13.0% | 

### By Industry

#### Delighted

- **Computer Software:** 18.6%
- **Information Technology and Services:** 15.3%
- **Internet:** 10.2%
- **Apparel & Fashion:** 3.4%
- **Building Materials:** 3.4%
- **Retail:** 3.4%
- **Consumer Services:** 3.4%
- **Financial Services:** 3.4%
- **Insurance:** 3.4%
- **Graphic Design:** 1.7%
- **Other:** 33.9%

#### Qualaroo

- **Marketing and Advertising:** 23.9%
- **Information Technology and Services:** 19.6%
- **Internet:** 8.7%
- **Computer Software:** 8.7%
- **Health, Wellness and Fitness:** 6.5%
- **Retail:** 4.3%
- **E-Learning:** 4.3%
- **Education Management:** 4.3%
- **Consumer Services:** 4.3%
- **Consumer Goods:** 4.3%
- **Other:** 10.9%

---
## Alternatives

### Alternatives to Delighted

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23548 reviews)
- [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) — 4.3/5 stars (65 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)

### Alternatives to Qualaroo

- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3016 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (526 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

---
## Top Discussions

### Delighted

- Title: [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) — 1 comment
  > **Top comment:** "It's Qualtrics I think"
- Title: [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for..."

### Qualaroo

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/delighted-vs-qualaroo)