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# Delighted vs Qualaroo Comparison - What are their main differences?

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DelightedQualaroo[+ Add Product](#)

Reviews

**Delighted** [

4.7/5(59)

](https://www.g2.com/products/delighted/reviews#reviews)

**Qualaroo** [

4.3/5(49)

](https://www.g2.com/products/qualaroo/reviews#reviews)

Pricing

**Delighted**
Free Trial

**$0.00** · Free Starter

**Qualaroo**
Free Trial

**Free** 50 Responses With One-Time Purchase · Free Plan

**Pricing Insights**
from reviews

Time to Implement

**Delighted**
\<1 monthFaster

Based on 11 responses

**Qualaroo**
1 month

Based on 6 responses

Return on Investment

**Delighted**
4 months

Based on 6 responses

**Qualaroo**
Not enough reviews yet

Perceived Cost

**Delighted**
$$$$$

**Qualaroo**
$$$$$

Average Discount

**Delighted**
6%

**Qualaroo**
Not enough reviews yet

 ![Delighted](https://images.g2crowd.com/uploads/product/hd_favicon/0d60da728a1f63a0691e6d9649cc21b1/delighted.svg "Delighted")

 ![Qualaroo](https://images.g2crowd.com/uploads/product/hd_favicon/7a82c150a41c28e312bccbe46733e262/qualaroo.jpg "Qualaroo")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

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Who do you want to talk with?

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 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Delighted**
Not enough data

**Qualaroo**
[
Customer Insights (1)
](https://www.g2.com/products/qualaroo/reviews?filters%5Bsentiment_snippet%5D=1482579&qs=pros-and-cons#reviews)[
Features (1)
](https://www.g2.com/products/qualaroo/reviews?filters%5Bsentiment_snippet%5D=1482411&qs=pros-and-cons#reviews)

Screenshots

**Delighted**
 ![Delighted screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/111885/Screen-Shot-2019-07-23-at-3.48.30-PM.png)

**Qualaroo**
 ![Qualaroo screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/101522/Screenshot-3.png)

Ratings

Meets Requirements

**Delighted**

9.0

9.050

**Qualaroo**

8.6

8.635

Ease of Use

**Delighted**

9.6

9.650

**Qualaroo**

8.4

8.435

Ease of Setup

**Delighted**

9.4

9.438

**Qualaroo**

8.6

8.613

Ease of Admin

**Delighted**

9.4

9.438

**Qualaroo**

8.7

8.714

Quality of Support

**Delighted**

9.3

9.344

**Qualaroo**

9.1

9.131

Has the product been a good partner in doing business?

**Delighted**

9.5

9.535

**Qualaroo**

8.3

8.313

Product Direction (% positive)

**Delighted**

8.8

8.849

**Qualaroo**

7.6

7.629

Features

Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);)

8.2

7

9.4

11

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Survey Management

Brand Design Consistency

8.9

6

|

Verified

9.4(won by 0.5)

8

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Survey Deployment

8.9

6

|

Verified

9.3(won by 0.4)

9

|

Verified

Feedback Collection

8.3

6

|

Verified

9.1(won by 0.8)

9

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Device Responsiveness

7.8

6

|

Verified

9.4(won by 1.6)

8

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Surveys & Feedback

Not enough data

Not enough data

Mobile Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Process Management

Feedback Aggregation

7.3

5

|

Verified

9.4(won by 2.1)

8

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Trigger Alerts

8.1

6

9.6(won by 1.5)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Real-Time Analysis

7.5

6

|

Verified

9.3(won by 1.8)

7

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Real-Time Action

8.6

6

9.5(won by 0.9)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

360 Degree Feedback

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

System Management

Security

8.7

5

|

Verified

9.3(won by 0.6)

7

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

System Monitoring

Not enough data

Feature Not Available

SSL Security

Not enough data

Not enough data

GPS

Not enough data

Not enough data

Additional Functionality

Customer Experience Management

Not enough data

Not enough data

NPS of Employees

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Ratings/Reviews

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Text Fields

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

API

Not enough data

Not enough data

NPS of Customers

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Question Branching

Not enough data

Not enough data

User Research[Hide 80 FeaturesShow 80 Features](javascript:void(0);)

Not enough data

9.5

8

User Response Methods

Survey

Not enough data

10.0(won by default)

7

|

Verified

Text/Notes

Not enough data

9.4(won by default)

6

|

Verified

Video Snippets

Not enough data

Feature Not Available

Video Interview

Not enough data

Feature Not Available

Photo Submission

Not enough data

Feature Not Available

Commenting/Notes

Not enough data

Not enough data

Participant Selection

In-App

Not enough data

9.3(won by default)

5

|

Verified

On-Site

Not enough data

10.0(won by default)

5

|

Verified

In-Store

Not enough data

Feature Not Available

Recruitment Pool

Not enough data

Feature Not Available

Single Sign On

Not enough data

Not enough data

Insights

Analytics

Not enough data

10.0(won by default)

7

|

Verified

Collaboration

Not enough data

9.4(won by default)

6

|

Verified

Sorting

Not enough data

8.6(won by default)

7

|

Verified

Visual Analytics

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

User Journeys

Not enough data

Not enough data

Usability Testing

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

For Mobile

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

API

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Unmoderated Testing

Not enough data

Not enough data

Screen Activity Recording

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Software Testing Management

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Heatmaps

Not enough data

Not enough data

Prototype Creation

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

User Research Analysis

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

For Websites

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Design Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Moderated Usability Testing

Not enough data

Not enough data

Quantitative Metrics

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Conversion Rate Optimization

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Video recording/Transcriptions

Not enough data

Not enough data

Customizable Categories

Not enough data

Not enough data

Annotations

Not enough data

Not enough data

Performance Testing

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Projections

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

Demographic Data

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Show 2 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Survey[Hide 64 FeaturesShow 64 Features](javascript:void(0);)

Not enough data

Not enough data

Survey Management

Survey Builder

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Survey Distribution

Not enough data

Not enough data

Mobile Survey

Not enough data

Not enough data

Site Intercept Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Survey Customization

Question Branching

Not enough data

Not enough data

Branding

Not enough data

Not enough data

Multimedia Support

Not enough data

Not enough data

Multilingual Surveys

Not enough data

Not enough data

Survey Insights

Reporting & Analytics

Not enough data

Not enough data

BI Tools Integration

Not enough data

Not enough data

Data Exporting

Not enough data

Not enough data

Permissions

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Data Analysis Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Agentic AI - Survey

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Dynamic Content

Not enough data

Not enough data

Additional Functionality

Single Sign On

Not enough data

Not enough data

Phone Polling

Not enough data

Not enough data

Online Polling

Not enough data

Not enough data

Support Audio/Images/Video

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Word Clouds

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Q&A Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Cleansing

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

URL Customization

Not enough data

Not enough data

Question Piping

Not enough data

Not enough data

Offline Response Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Response Validation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Response Quotas

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Randomization

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Delighted](https://images.g2crowd.com/uploads/product/hd_favicon/0d60da728a1f63a0691e6d9649cc21b1/delighted.svg "Delighted")](https://www.g2.com/products/delighted/reviews)

Delighted

Small-Business(50 or fewer emp.)

39.7%

Mid-Market(51-1000 emp.)

58.6%

Enterprise(\> 1000 emp.)

1.7%

[![Qualaroo](https://images.g2crowd.com/uploads/product/hd_favicon/7a82c150a41c28e312bccbe46733e262/qualaroo.jpg "Qualaroo")](https://www.g2.com/products/qualaroo/reviews)

Qualaroo

Small-Business(50 or fewer emp.)

41.3%

Mid-Market(51-1000 emp.)

45.7%

Enterprise(\> 1000 emp.)

13.0%

Small-Business

(50 or fewer emp.)

39.7%

41.3%

Mid-Market

(51-1000 emp.)

58.6%

45.7%

Enterprise

(\> 1000 emp.)

1.7%

13.0%

Reviewers' Industry

[![Delighted](https://images.g2crowd.com/uploads/product/hd_favicon/0d60da728a1f63a0691e6d9649cc21b1/delighted.svg "Delighted")](https://www.g2.com/products/delighted/reviews)
Delighted

Computer Software

19.0%

Information Technology and Services

15.5%

Internet

10.3%

Apparel & Fashion

3.4%

Building Materials

3.4%

Other

48.3%

[![Qualaroo](https://images.g2crowd.com/uploads/product/hd_favicon/7a82c150a41c28e312bccbe46733e262/qualaroo.jpg "Qualaroo")](https://www.g2.com/products/qualaroo/reviews)
Qualaroo

Marketing and Advertising

23.9%

Information Technology and Services

19.6%

Internet

8.7%

Computer Software

8.7%

Health, Wellness and Fitness

6.5%

Other

32.6%

Alternatives

**Delighted Alternatives**

 ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")

[
SurveyMonkey
](/products/surveymonkey/reviews)

 ![Medallia Agile Research](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_77c94de720197a1317be6c7c4c007bc9/medallia-agile-research.png "Medallia Agile Research")

[
Medallia Agile Research
](/products/medallia-agile-research/reviews)

 ![Nicereply](https://images.g2crowd.com/uploads/product/hd_favicon/1487566408/nicereply.svg "Nicereply")

[
Nicereply
](/products/nicereply/reviews)

 ![Typeform](https://images.g2crowd.com/uploads/product/hd_favicon/842b61c38f4967b97c955896deb22411/typeform.svg "Typeform")

[
Typeform
](/products/typeform/reviews)

**Qualaroo Alternatives**

 ![Qualtrics Market Research](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-market-research.svg "Qualtrics Market Research")

[
Qualtrics Market Research
](/products/qualtrics-market-research/reviews)

 ![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting")

[
UserTesting
](/products/usertesting/reviews)

 ![Hotjar by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/882f58fdd9f66f7fb6f26e4c3ecabed8/hotjar-by-contentsquare.svg "Hotjar by Contentsquare")

[
Hotjar by Contentsquare
](/products/hotjar-by-contentsquare/reviews)

 ![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub")

[
Service Hub
](/products/hubspot-service-hub/reviews)

## Delighted vs Qualaroo

When assessing the two solutions, reviewers found Delighted easier to use, set up, and administer. Reviewers also preferred doing business with Delighted overall.

- Reviewers felt that Delighted meets the needs of their business better than Qualaroo.
- When comparing quality of ongoing product support, reviewers felt that Delighted is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Delighted over Qualaroo.