# Delighted vs Microsoft Forms Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Microsoft Forms has a broader range of features, making it a versatile tool for various business needs. Users appreciate its ability to create customized forms for tasks like client consent requests and post-training evaluations, which enhances its utility across different scenarios.
- **Users say** that Delighted excels in its user-friendly interface, with many finding it incredibly intuitive. Reviewers highlight the ease of navigating the platform and the quick response times from customer support, which can be crucial for teams needing immediate assistance.
- **According to verified reviews** , Microsoft Forms offers flexibility with both custom form creation and pre-made templates, allowing users to quickly adapt to their specific requirements. This adaptability is particularly valued by those who need to gather feedback efficiently.
- **Reviewers mention** that Delighted's focus on simplicity leads to higher response rates for surveys, as customers appreciate the short and straightforward format. This feature is particularly beneficial for companies prioritizing customer feedback and Net Promoter Scores (NPS).
- **G2 reviewers highlight** that while Delighted has a higher star rating, Microsoft Forms benefits from a larger user base and more recent reviews, indicating a more robust and tested platform in the market. This can provide potential buyers with greater confidence in its reliability.
- **Users express** that Delighted's reporting and metrics features are standout elements, making it easy to analyze customer feedback. This capability is essential for businesses that rely on data-driven insights to inform their strategies and improve customer satisfaction.



| | Delighted | Microsoft Forms | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 60 | 471 | 
| **Largest Market Segment** | Mid-Market (57.6% of reviews) | Mid-Market (43.7% of reviews) | 
| **Entry Level Price** | $0.00 | No pricing available | 

---
## Top Pros & Cons

### Delighted

**Not enough data**

### Microsoft Forms

Pros:
- Ease of Use (32 reviews)
- Ease of Creation (17 reviews)

Cons:
- Limited Customization (14 reviews)
- Missing Features (12 reviews)

---
## Ratings Comparison
| Rating | Delighted | Microsoft Forms | 
|---|---|---|
  | **Meets Requirements** | 9.0 (51 reviews) | 8.8 (390 reviews) | 
  | **Ease of Use** | 9.6 (51 reviews) | 9.2 (393 reviews) | 
  | **Ease of Setup** | 9.4 (39 reviews) | 9.3 (178 reviews) | 
  | **Ease of Admin** | 9.4 (39 reviews) | 9.1 (90 reviews) | 
  | **Quality of Support** | 9.3 (45 reviews) | 8.7 (317 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (36 reviews) | 8.8 (75 reviews) | 
  | **Product Direction (% positive)** | 8.8 (50 reviews) | 9.0 (373 reviews) | 

---
## Pricing

### Delighted

#### Entry-Level Pricing

Plan: Free Starter

Price: $0.00

Key Features:
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user

[Browse all 4 editions](https://www.g2.com/products/delighted/pricing)

#### Free Trial

Yes

### Microsoft Forms

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **Microsoft Forms** | 8.3/10 | 196 |

#### Survey Management

| Feature | Delighted | Microsoft Forms | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.1 (184 reviews) | 
| **Question Types** | Not enough data | 8.8 (186 reviews) | 
| **Templates** | Not enough data | 8.2 (176 reviews) | 
| **Survey Distribution** | Not enough data | 8.7 (176 reviews) | 

#### Survey Customization

| Feature | Delighted | Microsoft Forms | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.3 (162 reviews) | 
| **Branding** | Not enough data | 8.1 (156 reviews) | 
| **Multimedia Support** | Not enough data | 7.8 (154 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.1 (136 reviews) | 

#### Survey Insights

| Feature | Delighted | Microsoft Forms | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.6 (171 reviews) | 
| **BI Tools Integration** | Not enough data | 8.2 (131 reviews) | 
| **Data Exporting** | Not enough data | 8.9 (169 reviews) | 
| **Permissions** | Not enough data | 8.8 (160 reviews) | 

#### Agentic AI - Survey

| Feature | Delighted | Microsoft Forms | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.4 (34 reviews) | 
| **Proactive Assistance** | Not enough data | 7.5 (34 reviews) | 
| **Decision Making** | Not enough data | 7.4 (34 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **Microsoft Forms** | 8.3/10 | 149 |

#### Customization

| Feature | Delighted | Microsoft Forms | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.5 (125 reviews) | 
| **Conditional Logic** | Not enough data | 8.4 (115 reviews) | 
| **Multi-page Forms** | Not enough data | 8.8 (113 reviews) | 
| **Design** | Not enough data | 8.2 (131 reviews) | 

#### Additional Functionality

| Feature | Delighted | Microsoft Forms | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.5 (108 reviews) | 
| **Offline Capability** | Not enough data | 7.3 (97 reviews) | 
| **Notifications** | Not enough data | 8.6 (118 reviews) | 
| **Payments** | Not enough data | 7.4 (79 reviews) | 
| **Mobile Forms** | Not enough data | 8.7 (115 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | 8.6/10 | 7 |
| **Microsoft Forms** | N/A | N/A |

#### Generative AI

| Feature | Delighted | Microsoft Forms | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Delighted | Microsoft Forms | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Survey Deployment** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 8.6 (7 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 8.1 (7 reviews) ✓ Verified | Not enough data | 

#### Process Management

| Feature | Delighted | Microsoft Forms | 
|---|---|---|
| **Feedback Aggregation** | 7.8 (6 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | 8.3 (7 reviews) | Not enough data | 
| **Real-Time Analysis** | 7.9 (7 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | 8.8 (7 reviews) | Not enough data | 

#### System Management

| Feature | Delighted | Microsoft Forms | 
|---|---|---|
| **Security** | 8.9 (6 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | 9.7 (5 reviews) ✓ Verified | Not enough data | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to Delighted (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to Microsoft Forms (1):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)


---
## Reviewer Demographics

### By Company Size

| Segment | Delighted | Microsoft Forms | 
|---|---|---|
| **Small-Business** | 40.7% | 19.2% | 
| **Mid-Market** | 57.6% | 43.7% | 
| **Enterprise** | 1.7% | 37.1% | 

### By Industry

#### Delighted

- **Computer Software:** 18.6%
- **Information Technology and Services:** 15.3%
- **Internet:** 10.2%
- **Apparel & Fashion:** 3.4%
- **Building Materials:** 3.4%
- **Retail:** 3.4%
- **Consumer Services:** 3.4%
- **Financial Services:** 3.4%
- **Insurance:** 3.4%
- **Graphic Design:** 1.7%
- **Other:** 33.9%

#### Microsoft Forms

- **Information Technology and Services:** 16.6%
- **Education Management:** 7.5%
- **Higher Education:** 7.1%
- **Pharmaceuticals:** 6.0%
- **Computer Software:** 5.1%
- **Primary/Secondary Education:** 3.5%
- **Management Consulting:** 2.9%
- **Oil & Energy:** 2.9%
- **Financial Services:** 2.9%
- **Automotive:** 2.9%
- **Other:** 42.6%

---
## Alternatives

### Alternatives to Delighted

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23545 reviews)
- [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) — 4.3/5 stars (65 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)

### Alternatives to Microsoft Forms

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23545 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5160 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Wufoo](https://www.g2.com/products/wufoo/reviews) — 4.2/5 stars (296 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Mentimeter](https://www.g2.com/products/mentimeter/reviews) — 4.7/5 stars (788 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)

---
## Top Discussions

### Delighted

- Title: [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) — 1 comment
  > **Top comment:** "It's Qualtrics I think"
- Title: [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for..."

### Microsoft Forms

- Title: [Are there any version updates for this software?](https://www.g2.com/discussions/27069-are-there-any-version-updates-for-this-software) — 3 comments
  > **Top comment:** "latest version 1.23. 0.0"
- Title: [What is Microsoft Forms used for?](https://www.g2.com/discussions/what-is-microsoft-forms-used-for) — 2 comments
  > **Top comment:** "MS Forms can be used to get answers and opinions in the form of surveys from different individuals. 

There are several types of questions that can be..."
- Title: [Is Microsoft form free?](https://www.g2.com/discussions/is-microsoft-form-free) — 2 comments
  > **Top comment:** "No you have to pay for microsoft products"
- Title: [Is Microsoft Forms good?](https://www.g2.com/discussions/is-microsoft-forms-good) — 2 comments
  > **Top comment:** "Yes, it is great, both options creating survey and/or quizzes.. Using it in company a lot"
- Title: [Is it right?](https://www.g2.com/discussions/31869-is-it-right) — 2 comments, 1 upvote
  > **Top comment:** "Yes"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/delighted-vs-microsoft-forms)