# Delighted, Medallia Agent Connect vs AskNicely Comparison

| | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 60 | 276 | 1,050 | 
| **Largest Market Segment** | Mid-Market (57.6% of reviews) | Mid-Market (55.8% of reviews) | Mid-Market (47.9% of reviews) | 
| **Entry Level Price** | $0.00 | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Delighted

**Not enough data**

### Medallia Agent Connect


Cons:
- Expensive (1 reviews)
- Expensive Features (1 reviews)

### AskNicely

Pros:
- Ease of Use (28 reviews)
- Customer Support (18 reviews)

Cons:
- Difficult Reporting (6 reviews)
- Survey Limitations (6 reviews)

---
## Ratings Comparison
| Rating | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (51 reviews) | 9.0 (182 reviews) | 9.3 (884 reviews) | 
  | **Ease of Use** | 9.6 (51 reviews) | 9.2 (183 reviews) | 9.4 (899 reviews) | 
  | **Ease of Setup** | 9.4 (39 reviews) | 9.1 (99 reviews) | 9.2 (582 reviews) | 
  | **Ease of Admin** | 9.4 (39 reviews) | 9.0 (95 reviews) | 9.3 (569 reviews) | 
  | **Quality of Support** | 9.3 (45 reviews) | 9.3 (162 reviews) | 9.4 (794 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (36 reviews) | 9.3 (97 reviews) | 9.5 (560 reviews) | 
  | **Product Direction (% positive)** | 8.8 (50 reviews) | 8.5 (166 reviews) | 9.1 (885 reviews) | 

---
## Pricing

### Delighted

#### Entry-Level Pricing

Plan: Free Starter

Price: $0.00

Key Features:
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user

[Browse all 4 editions](https://www.g2.com/products/delighted/pricing)

#### Free Trial

Yes

### Medallia Agent Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### AskNicely

#### Entry-Level Pricing

Plan: Learn

Price: Contact Us

Description: Capture what matters most to customers with engaging CSAT and NPS surveys.


Key Features:
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys

[Browse all 3 editions](https://www.g2.com/products/asknicely/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **Medallia Agent Connect** | 9.0/10 | 114 |
| **AskNicely** | N/A | N/A |

#### Quality Assurance

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **Evaluation** | Not enough data | 9.1 (100 reviews) | Not enough data | 
| **Calibration** | Not enough data | 8.9 (88 reviews) | Not enough data | 
| **Reports** | Not enough data | 8.5 (92 reviews) | Not enough data | 

#### Engagement

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **Feedback** | Not enough data | 9.1 (93 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 9.0 (102 reviews) | Not enough data | 
| **Training** | Not enough data | 8.7 (84 reviews) | Not enough data | 

#### Performance

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **Integrations** | Not enough data | 9.1 (90 reviews) | Not enough data | 
| **Compliance** | Not enough data | 9.2 (74 reviews) | Not enough data | 

#### Generative AI

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |
| **AskNicely** | 8.5/10 | 232 |

#### Analytics

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | Not enough data | 9.7 (217 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | Not enough data | 9.5 (192 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | Not enough data | 9.0 (173 reviews) | 
| **Gamification** | Not enough data | Not enough data | 8.3 (161 reviews) | 

#### Customization

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **Stakeholder Management** | Not enough data | Not enough data | 8.7 (170 reviews) | 
| **Multilanguage Support** | Not enough data | Not enough data | 8.2 (147 reviews) | 
| **Multiple Branding Support** | Not enough data | Not enough data | 8.4 (150 reviews) | 
| **Vertical-specific Solutions** | Not enough data | Not enough data | 8.6 (148 reviews) | 

#### Generative AI

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.5 (116 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.6 (118 reviews) | 

#### Agentic AI - Experience Management

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.6 (12 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.9 (12 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.2 (12 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **Medallia Agent Connect** | 8.9/10 | 26 |
| **AskNicely** | N/A | N/A |

#### Feedback Management

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **Tagging** | Not enough data | 9.0 (20 reviews) | Not enough data | 
| **Segmentation** | Not enough data | 8.8 (17 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | 8.3 (25 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | 9.0 (16 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | 9.1 (17 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | 9.1 (25 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **Online Reviews** | Not enough data | 9.1 (20 reviews) | Not enough data | 
| **Surveys** | Not enough data | 9.2 (22 reviews) | Not enough data | 
| **Social Media** | Not enough data | 8.1 (14 reviews) | Not enough data | 
| **Customer Service Channels** | Not enough data | 9.2 (22 reviews) | Not enough data | 

#### Generative AI

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |
| **AskNicely** | N/A | N/A |

#### Survey Management

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **Survey Builder** | Not enough data | Not enough data | Not enough data | 
| **Question Types** | Not enough data | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Survey Distribution** | Not enough data | Not enough data | Not enough data | 

#### Survey Customization

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Surveys** | Not enough data | Not enough data | Not enough data | 

#### Survey Insights

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | Not enough data | 
| **BI Tools Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | 8.6/10 | 7 |
| **Medallia Agent Connect** | N/A | N/A |
| **AskNicely** | N/A | N/A |

#### Generative AI

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Survey Management

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **Brand Design Consistency** | 9.0 (7 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Survey Deployment** | 9.0 (7 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Feedback Collection** | 8.6 (7 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Device Responsiveness** | 8.1 (7 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Process Management

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **Feedback Aggregation** | 7.8 (6 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Trigger Alerts** | 8.3 (7 reviews) | Not enough data | Not enough data | 
| **Real-Time Analysis** | 7.9 (7 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Real-Time Action** | 8.8 (7 reviews) | Not enough data | Not enough data | 

#### System Management

| Feature | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **Security** | 8.9 (6 reviews) ✓ Verified | Not enough data | Not enough data | 
| **System Monitoring** | 9.7 (5 reviews) ✓ Verified | Not enough data | Not enough data | 

---
## Categories

**Unique to Delighted (2):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Survey Software](https://www.g2.com/categories/survey)

**Unique to Medallia Agent Connect (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to AskNicely (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Delighted | Medallia Agent Connect | AskNicely | 
|---|---|---|---|
| **Small-Business** | 40.7% | 37.0% | 43.4% | 
| **Mid-Market** | 57.6% | 55.8% | 47.9% | 
| **Enterprise** | 1.7% | 7.2% | 8.7% | 

### By Industry

#### Delighted

- **Computer Software:** 18.6%
- **Information Technology and Services:** 15.3%
- **Internet:** 10.2%
- **Apparel & Fashion:** 3.4%
- **Building Materials:** 3.4%
- **Retail:** 3.4%
- **Consumer Services:** 3.4%
- **Financial Services:** 3.4%
- **Insurance:** 3.4%
- **Graphic Design:** 1.7%
- **Other:** 33.9%

#### Medallia Agent Connect

- **Retail:** 15.8%
- **Consumer Services:** 12.1%
- **Apparel & Fashion:** 10.9%
- **Food & Beverages:** 7.2%
- **Consumer Goods:** 6.8%
- **Financial Services:** 6.0%
- **Computer Software:** 5.3%
- **Health, Wellness and Fitness:** 4.9%
- **Cosmetics:** 2.6%
- **Automotive:** 2.3%
- **Other:** 26.0%

#### AskNicely

- **Computer Software:** 12.4%
- **Information Technology and Services:** 8.7%
- **Internet:** 5.3%
- **Health, Wellness and Fitness:** 5.1%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.2%
- **Financial Services:** 3.4%
- **Consumer Services:** 2.9%
- **Telecommunications:** 2.5%
- **Real Estate:** 2.5%
- **Other:** 48.9%

---
## Alternatives

### Alternatives to Delighted

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23546 reviews)
- [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) — 4.3/5 stars (65 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)

### Alternatives to Medallia Agent Connect

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [MaestroQA](https://www.g2.com/products/maestroqa/reviews) — 4.7/5 stars (325 reviews)
- [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.6/5 stars (304 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Scorebuddy](https://www.g2.com/products/scorebuddy/reviews) — 4.5/5 stars (806 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews)

### Alternatives to AskNicely

- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1731 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews)

---
## Top Discussions

### Delighted

- Title: [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) — 1 comment
  > **Top comment:** "It's Qualtrics I think"
- Title: [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for..."

### Medallia Agent Connect

- Title: [Can I see other leaderboards from other companies?](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) — 1 comment, 1 upvote
  > **Top comment:** "Depends of they want o share data collectively ."

### AskNicely

- Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote
  > **Top comment:** "Hi Lou,

You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..."
- Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote
  > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..."
- Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote
  > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..."
- Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote
  > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..."
- Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote
  > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/delighted-vs-medallia-agent-connect-vs-asknicely)