Compare Delighted and Medallia Agent Connect 
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (55.9% of reviews)
Entry-Level Pricing
$0.00
No pricing available
Delighted
Star Rating
(60)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00
Browse all 4 pricing plansMedallia Agent Connect
Star Rating
(274)4.6 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Medallia Agent ConnectDelighted vs Medallia Agent Connect
When assessing the two solutions, reviewers found Delighted easier to use, set up, and administer. Reviewers also preferred doing business with Delighted overall.
- Delighted and Medallia Agent Connect both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, Delighted and Medallia Agent Connect provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Delighted over Medallia Agent Connect.
Pricing
Entry-Level Pricing
Delighted
Free Starter
$0.00
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user
Medallia Agent Connect
No pricing availableFree Trial
Delighted
Free Trial is available
Medallia Agent Connect
No trial information availableRatings
Meets Requirements
9.0
51
9.0
180
Ease of Use
9.6
51
9.2
181
Ease of Setup
9.4
39
9.1
97
Ease of Admin
9.4
39
9.0
95
Quality of Support
9.3
45
9.3
160
Has the product been a good partner in doing business?
9.5
36
9.3
97
Product Direction (% positive)
8.8
50
8.5
165
Features by Category
Quality Assurance
Not enough data
9.0
98
Not enough data
8.9
88
Not enough data
8.5
92
Engagement
Not enough data
9.1
92
Not enough data
9.0
101
Not enough data
8.7
84
Performance
Not enough data
9.1
90
Not enough data
9.2
73
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
9.0
20
Not enough data
8.8
17
Not enough data
8.3
25
Feedback Analysis
Not enough data
9.0
16
Not enough data
9.1
17
Not enough data
9.1
25
Feedback Sources
Not enough data
9.1
20
Not enough data
9.2
22
Not enough data
8.1
14
Not enough data
9.2
22
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.0
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
Process Management
7.8
6
|
Verified
Not enough data
8.3
7
Not enough data
7.9
7
|
Verified
Not enough data
8.8
7
Not enough data
System Management
8.9
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Categories
Categories
Shared Categories
Delighted and Medallia Agent Connect share no categories
Unique Categories
Delighted is categorized as Enterprise Feedback Management and Survey
Medallia Agent Connect is categorized as Feedback Analytics and Contact Center Quality Assurance
Reviews
Reviewers' Company Size
Delighted
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Agent Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.6%
Information Technology and Services
15.3%
Internet
10.2%
Apparel & Fashion
3.4%
Building Materials
3.4%
Other
49.2%
Retail
16.0%
Consumer Services
12.2%
Apparel & Fashion
11.0%
Food & Beverages
7.2%
Consumer Goods
6.8%
Other
46.8%
Alternatives
Discussions
Is it possible to send SMS surveys to customers with Delighted?
1 Comment
SG
Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for...Read more
Delighted has no more discussions with answers
Can I see other leaderboards from other companies?
1 Comment
MG
Depends of they want o share data collectively .Read more
Medallia Agent Connect has no more discussions with answers
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