# Delighted vs Medallia Customer Experience Comparison

| | Delighted | Medallia Customer Experience | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 60 | 210 | 
| **Largest Market Segment** | Mid-Market (57.6% of reviews) | Enterprise (68.4% of reviews) | 
| **Entry Level Price** | $0.00 | Contact Us Per Year | 

---
## Top Pros & Cons

### Delighted

**Not enough data**

### Medallia Customer Experience

Pros:
- Feedback Management (17 reviews)
- Helpful (16 reviews)

Cons:
- Learning Curve (6 reviews)
- Limitations (6 reviews)

---
## Ratings Comparison
| Rating | Delighted | Medallia Customer Experience | 
|---|---|---|
  | **Meets Requirements** | 9.0 (51 reviews) | 8.7 (153 reviews) | 
  | **Ease of Use** | 9.6 (51 reviews) | 8.7 (163 reviews) | 
  | **Ease of Setup** | 9.4 (39 reviews) | 7.4 (118 reviews) | 
  | **Ease of Admin** | 9.4 (39 reviews) | 7.7 (85 reviews) | 
  | **Quality of Support** | 9.3 (45 reviews) | 8.6 (136 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (36 reviews) | 8.7 (89 reviews) | 
  | **Product Direction (% positive)** | 8.8 (50 reviews) | 9.5 (147 reviews) | 

---
## Pricing

### Delighted

#### Entry-Level Pricing

Plan: Free Starter

Price: $0.00

Key Features:
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user

[Browse all 4 editions](https://www.g2.com/products/delighted/pricing)

#### Free Trial

Yes

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **Medallia Customer Experience** | 8.1/10 | 74 |

#### Analytics

| Feature | Delighted | Medallia Customer Experience | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 9.4 (57 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 9.2 (55 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 8.7 (49 reviews) | 
| **Gamification** | Not enough data | 6.1 (44 reviews) | 

#### Customization

| Feature | Delighted | Medallia Customer Experience | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.6 (53 reviews) | 
| **Multilanguage Support** | Not enough data | 7.9 (46 reviews) | 
| **Multiple Branding Support** | Not enough data | 8.6 (45 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 8.3 (45 reviews) | 

#### Generative AI

| Feature | Delighted | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.5 (25 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (25 reviews) | 

#### Agentic AI - Experience Management

| Feature | Delighted | Medallia Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.7 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.3 (5 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **Medallia Customer Experience** | 8.1/10 | 59 |

#### Feedback Management

| Feature | Delighted | Medallia Customer Experience | 
|---|---|---|
| **Tagging** | Not enough data | 8.3 (44 reviews) | 
| **Segmentation** | Not enough data | 8.4 (42 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.4 (50 reviews) | 

#### Feedback Analysis

| Feature | Delighted | Medallia Customer Experience | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (48 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.4 (50 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 9.3 (50 reviews) | 

#### Feedback Sources

| Feature | Delighted | Medallia Customer Experience | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.3 (38 reviews) | 
| **Surveys** | Not enough data | 9.2 (48 reviews) | 
| **Social Media** | Not enough data | 7.2 (35 reviews) | 
| **Customer Service Channels** | Not enough data | 8.2 (38 reviews) | 

#### Generative AI

| Feature | Delighted | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.7 (22 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (24 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **Medallia Customer Experience** | N/A | N/A |

#### Survey Management

| Feature | Delighted | Medallia Customer Experience | 
|---|---|---|
| **Survey Builder** | Not enough data | Not enough data | 
| **Question Types** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Survey Distribution** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | Delighted | Medallia Customer Experience | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | 
| **Multilingual Surveys** | Not enough data | Not enough data | 

#### Survey Insights

| Feature | Delighted | Medallia Customer Experience | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | 
| **BI Tools Integration** | Not enough data | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | Delighted | Medallia Customer Experience | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | 8.6/10 | 7 |
| **Medallia Customer Experience** | N/A | N/A |

#### Generative AI

| Feature | Delighted | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Delighted | Medallia Customer Experience | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Survey Deployment** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 8.6 (7 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 8.1 (7 reviews) ✓ Verified | Not enough data | 

#### Process Management

| Feature | Delighted | Medallia Customer Experience | 
|---|---|---|
| **Feedback Aggregation** | 7.8 (6 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | 8.3 (7 reviews) | Not enough data | 
| **Real-Time Analysis** | 7.9 (7 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | 8.8 (7 reviews) | Not enough data | 

#### System Management

| Feature | Delighted | Medallia Customer Experience | 
|---|---|---|
| **Security** | 8.9 (6 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | 9.7 (5 reviews) ✓ Verified | Not enough data | 

---
## Categories

**Unique to Delighted (2):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Survey Software](https://www.g2.com/categories/survey)

**Unique to Medallia Customer Experience (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Delighted | Medallia Customer Experience | 
|---|---|---|
| **Small-Business** | 40.7% | 9.8% | 
| **Mid-Market** | 57.6% | 21.8% | 
| **Enterprise** | 1.7% | 68.4% | 

### By Industry

#### Delighted

- **Computer Software:** 18.6%
- **Information Technology and Services:** 15.3%
- **Internet:** 10.2%
- **Apparel & Fashion:** 3.4%
- **Building Materials:** 3.4%
- **Retail:** 3.4%
- **Consumer Services:** 3.4%
- **Financial Services:** 3.4%
- **Insurance:** 3.4%
- **Graphic Design:** 1.7%
- **Other:** 33.9%

#### Medallia Customer Experience

- **Hospitality:** 13.7%
- **Financial Services:** 11.1%
- **Information Technology and Services:** 7.4%
- **Retail:** 6.8%
- **Insurance:** 5.8%
- **Automotive:** 5.3%
- **Telecommunications:** 5.3%
- **Health, Wellness and Fitness:** 3.7%
- **Banking:** 3.2%
- **Consumer Goods:** 2.1%
- **Other:** 35.8%

---
## Alternatives

### Alternatives to Delighted

- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23854 reviews)
- [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) — 4.3/5 stars (65 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1016 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (562 reviews)
- [Outgrow](https://www.g2.com/products/outgrow/reviews) — 4.7/5 stars (332 reviews)

### Alternatives to Medallia Customer Experience

- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4176 reviews)
- [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) — 4.2/5 stars (43 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23854 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1751 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [CustomerGauge](https://www.g2.com/products/customergauge/reviews) — 4.6/5 stars (50 reviews)

---
## Top Discussions

### Delighted

- Title: [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) — 1 comment
  > **Top comment:** "It's Qualtrics I think"
- Title: [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for..."

### Medallia Customer Experience

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/delighted-vs-medallia-customer-experience)