# Delighted, Listen360 vs Qualtrics Customer Experience Comparison | | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 4.3 out of 5 | | **Total Reviews** | 60 | 46 | 750 | | **Largest Market Segment** | Mid-Market (57.6% of reviews) | Mid-Market (46.5% of reviews) | Enterprise (51.5% of reviews) | | **Entry Level Price** | $0.00 | No pricing available | Contact Us | --- ## Top Pros & Cons ### Delighted **Not enough data** ### Listen360 Pros: - Customer Support (1 reviews) - Data Management (1 reviews) ### Qualtrics Customer Experience Pros: - Ease of Use (18 reviews) - Analytics (14 reviews) Cons: - Complexity (7 reviews) - Improvement Needed (7 reviews) --- ## Ratings Comparison | Rating | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Meets Requirements** | 9.0 (51 reviews) | 9.1 (32 reviews) | 8.6 (601 reviews) | | **Ease of Use** | 9.6 (51 reviews) | 9.4 (32 reviews) | 8.4 (604 reviews) | | **Ease of Setup** | 9.4 (39 reviews) | 8.9 (19 reviews) | 7.6 (361 reviews) | | **Ease of Admin** | 9.4 (39 reviews) | 9.3 (17 reviews) | 7.9 (349 reviews) | | **Quality of Support** | 9.3 (45 reviews) | 9.3 (28 reviews) | 8.5 (568 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (36 reviews) | 9.6 (19 reviews) | 8.5 (341 reviews) | | **Product Direction (% positive)** | 8.8 (50 reviews) | 9.2 (29 reviews) | 8.6 (578 reviews) | --- ## Pricing ### Delighted #### Entry-Level Pricing Plan: Free Starter Price: $0.00 Key Features: - Use one platform: Email, Web, Link, SDK - 50 responses/month - 1 user [Browse all 4 editions](https://www.g2.com/products/delighted/pricing) #### Free Trial Yes ### Listen360 #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Qualtrics Customer Experience #### Entry-Level Pricing Plan: Frontline Care Price: Contact Us Description: Best for customer experience and contact center leaders who want to retain and upsell more customers Key Features: - Contact Center Analytics - Quality Management and Compliance (add-on) - Real-Time Agent Productivity (add-on) [Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing) #### Free Trial No --- ## Features Comparison By Category ### Social Media Analytics | Product | Score | Reviews | |---|---|---| | **Delighted** | N/A | N/A | | **Listen360** | N/A | N/A | | **Qualtrics Customer Experience** | 8.3/10 | 86 | #### Social Analytics | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Competitor Analysis** | Not enough data | Not enough data | 8.2 (59 reviews) | | **Follower Analysis** | Not enough data | Not enough data | 8.2 (65 reviews) | | **Post Performance** | Not enough data | Not enough data | 8.5 (68 reviews) | | **Paid Campaign Tracking** | Not enough data | Not enough data | Not enough data | | **Attribution** | Not enough data | Not enough data | Not enough data | | **Hashtag Analytics** | Not enough data | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | #### Reports & Dashboards | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Report Customizability** | Not enough data | Not enough data | 8.2 (72 reviews) | | **Report Exporting** | Not enough data | Not enough data | 8.2 (73 reviews) | | **Scalability** | Not enough data | Not enough data | 8.3 (71 reviews) | | **White Label** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Social Media Analytics | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Delighted** | N/A | N/A | | **Listen360** | N/A | N/A | | **Qualtrics Customer Experience** | 8.8/10 | 44 | #### Quality Assurance | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Evaluation** | Not enough data | Not enough data | 9.1 (37 reviews) | | **Calibration** | Not enough data | Not enough data | 8.8 (36 reviews) | | **Reports** | Not enough data | Not enough data | 8.4 (38 reviews) | #### Engagement | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Feedback** | Not enough data | Not enough data | 8.4 (39 reviews) | | **Dashboards** | Not enough data | Not enough data | 8.8 (39 reviews) | | **Training** | Not enough data | Not enough data | 8.7 (35 reviews) | #### Performance | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Integrations** | Not enough data | Not enough data | 8.7 (34 reviews) | | **Compliance** | Not enough data | Not enough data | 9.3 (35 reviews) | #### Generative AI | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Experience Management | Product | Score | Reviews | |---|---|---| | **Delighted** | N/A | N/A | | **Listen360** | N/A | N/A | | **Qualtrics Customer Experience** | 8.4/10 | 137 | #### Analytics | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Net Promoter Score (NPS)** | Not enough data | Not enough data | 9.1 (111 reviews) | | **Customer Satisfaction (CSAT) Score** | Not enough data | Not enough data | 8.9 (109 reviews) | | **Customer Effort Score (CES)** | Not enough data | Not enough data | 8.8 (105 reviews) | | **Gamification** | Not enough data | Not enough data | 7.7 (60 reviews) | #### Customization | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Stakeholder Management** | Not enough data | Not enough data | 8.4 (94 reviews) | | **Multilanguage Support** | Not enough data | Not enough data | 8.4 (101 reviews) | | **Multiple Branding Support** | Not enough data | Not enough data | 8.6 (94 reviews) | | **Vertical-specific Solutions** | Not enough data | Not enough data | 8.4 (91 reviews) | #### Generative AI | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | 8.3 (11 reviews) | | **AI Text Summarization** | Not enough data | Not enough data | 7.7 (11 reviews) | #### Agentic AI - Experience Management | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | 8.0 (5 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **Delighted** | N/A | N/A | | **Listen360** | N/A | N/A | | **Qualtrics Customer Experience** | 8.3/10 | 132 | #### Feedback Management | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Tagging** | Not enough data | Not enough data | 8.3 (92 reviews) | | **Segmentation** | Not enough data | Not enough data | 8.6 (99 reviews) | | **Custom Reports and Dashboards** | Not enough data | Not enough data | 8.3 (118 reviews) | #### Feedback Analysis | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Thematic Analysis** | Not enough data | Not enough data | 8.3 (102 reviews) | | **Sentiment Analysis** | Not enough data | Not enough data | 8.3 (104 reviews) | | **NPS/CSAT Scoring** | Not enough data | Not enough data | 8.7 (103 reviews) | #### Feedback Sources | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Online Reviews** | Not enough data | Not enough data | 8.3 (94 reviews) | | **Surveys** | Not enough data | Not enough data | 9.0 (121 reviews) | | **Social Media** | Not enough data | Not enough data | 8.4 (82 reviews) | | **Customer Service Channels** | Not enough data | Not enough data | 8.7 (85 reviews) | #### Generative AI | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | 7.7 (10 reviews) | | **AI Text Summarization** | Not enough data | Not enough data | 7.5 (10 reviews) | ### Survey | Product | Score | Reviews | |---|---|---| | **Delighted** | N/A | N/A | | **Listen360** | N/A | N/A | | **Qualtrics Customer Experience** | N/A | N/A | #### Survey Management | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Survey Builder** | Not enough data | Not enough data | Not enough data | | **Question Types** | Not enough data | Not enough data | Not enough data | | **Templates** | Not enough data | Not enough data | Not enough data | | **Survey Distribution** | Not enough data | Not enough data | Not enough data | #### Survey Customization | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Branching/Skip Logic** | Not enough data | Not enough data | Not enough data | | **Branding** | Not enough data | Not enough data | Not enough data | | **Multimedia Support** | Not enough data | Not enough data | Not enough data | | **Multilingual Surveys** | Not enough data | Not enough data | Not enough data | #### Survey Insights | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Reporting & Analytics** | Not enough data | Not enough data | Not enough data | | **BI Tools Integration** | Not enough data | Not enough data | Not enough data | | **Data Exporting** | Not enough data | Not enough data | Not enough data | | **Permissions** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Survey | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Social Media Listening Tools | Product | Score | Reviews | |---|---|---| | **Delighted** | N/A | N/A | | **Listen360** | N/A | N/A | | **Qualtrics Customer Experience** | 7.8/10 | 97 | #### Monitoring & Listening | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Social Measurement** | Not enough data | Not enough data | 8.4 (82 reviews) | | **Influencer Identification** | Not enough data | Not enough data | 7.7 (72 reviews) | | **Brand Monitoring** | Not enough data | Not enough data | Not enough data | | **Keyword Tracking** | Not enough data | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | Not enough data | | **Competitor Analysis** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Social Media Listening Tools | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### Data Management & Analysis | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Sentiment Analysis** | Not enough data | Not enough data | 7.2 (81 reviews) | | **Social Reporting** | Not enough data | Not enough data | 7.8 (83 reviews) | | **Alerts and Notifications** | Not enough data | Not enough data | Not enough data | | **Advanced Data Filtering** | Not enough data | Not enough data | Not enough data | ### Proactive Customer Retention | Product | Score | Reviews | |---|---|---| | **Delighted** | N/A | N/A | | **Listen360** | N/A | N/A | | **Qualtrics Customer Experience** | 8.7/10 | 48 | #### Platform | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Health Score** | Not enough data | Not enough data | 8.5 (45 reviews) | | **Customer Profiles** | Not enough data | Not enough data | 9.1 (45 reviews) | | **Notifications** | Not enough data | Not enough data | 8.9 (45 reviews) | #### Predictions | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Service Quality Assurance** | Not enough data | Not enough data | 8.9 (44 reviews) | | **Analytics** | Not enough data | Not enough data | 8.7 (45 reviews) | | **Revenue Impact** | Not enough data | Not enough data | Feature Not Available | | **Artificial Intelligence** | Not enough data | Not enough data | 8.4 (44 reviews) | | **Sentiment** | Not enough data | Not enough data | 8.9 (46 reviews) | | **Retention** | Not enough data | Not enough data | 8.7 (46 reviews) | #### Generative AI | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | 8.5 (8 reviews) | | **AI Text Summarization** | Not enough data | Not enough data | 8.8 (8 reviews) | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Delighted** | N/A | N/A | | **Listen360** | N/A | N/A | | **Qualtrics Customer Experience** | 8.4/10 | 157 | #### Generative AI | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Process | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Mentions** | Not enough data | Not enough data | 8.7 (133 reviews) | | **Tickets** | Not enough data | Not enough data | 8.3 (97 reviews) | | **Macros** | Not enough data | Not enough data | 8.4 (73 reviews) | #### Channels | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Email** | Not enough data | Not enough data | 8.5 (67 reviews) | | **Social** | Not enough data | Not enough data | 8.8 (136 reviews) | | **Live Chat** | Not enough data | Not enough data | Feature Not Available | | **Phone** | Not enough data | Not enough data | Feature Not Available | | **Text** | Not enough data | Not enough data | 8.2 (51 reviews) | #### Insight | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Surveys** | Not enough data | Not enough data | 8.3 (69 reviews) | | **Reporting** | Not enough data | Not enough data | 8.3 (123 reviews) | | **Visitor Activity** | Not enough data | Not enough data | 8.1 (50 reviews) | | **Help Desk** | Not enough data | Not enough data | Feature Not Available | ### Enterprise Feedback Management | Product | Score | Reviews | |---|---|---| | **Delighted** | 8.6/10 | 7 | | **Listen360** | 9.1/10 | 19 | | **Qualtrics Customer Experience** | N/A | N/A | #### Generative AI | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Survey Management | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Brand Design Consistency** | 9.0 (7 reviews) ✓ Verified | 9.1 (15 reviews) | Not enough data | | **Survey Deployment** | 9.0 (7 reviews) ✓ Verified | 9.2 (14 reviews) ✓ Verified | Not enough data | | **Feedback Collection** | 8.6 (7 reviews) ✓ Verified | 9.3 (18 reviews) ✓ Verified | Not enough data | | **Device Responsiveness** | 8.1 (7 reviews) ✓ Verified | 8.6 (15 reviews) | Not enough data | #### Process Management | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Feedback Aggregation** | 7.8 (6 reviews) ✓ Verified | 9.0 (16 reviews) ✓ Verified | Not enough data | | **Trigger Alerts** | 8.3 (7 reviews) | 9.4 (16 reviews) | Not enough data | | **Real-Time Analysis** | 7.9 (7 reviews) ✓ Verified | 9.2 (15 reviews) ✓ Verified | Not enough data | | **Real-Time Action** | 8.8 (7 reviews) | 9.0 (15 reviews) | Not enough data | #### System Management | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Security** | 8.9 (6 reviews) ✓ Verified | Feature Not Available | Not enough data | | **System Monitoring** | 9.7 (5 reviews) ✓ Verified | Feature Not Available | Not enough data | ### SAP Store | Product | Score | Reviews | |---|---|---| | **Delighted** | N/A | N/A | | **Listen360** | N/A | N/A | | **Qualtrics Customer Experience** | N/A | N/A | #### Agentic AI - SAP Store | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Genesys AppFoundry Marketplace | Product | Score | Reviews | |---|---|---| | **Delighted** | N/A | N/A | | **Listen360** | N/A | N/A | | **Qualtrics Customer Experience** | N/A | N/A | #### Agentic AI - Genesys AppFoundry Marketplace | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Online Reputation Management | Product | Score | Reviews | |---|---|---| | **Delighted** | N/A | N/A | | **Listen360** | 8.5/10 | 21 | | **Qualtrics Customer Experience** | N/A | N/A | #### Consumer Intelligence | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Customer Feedback** | Not enough data | 9.3 (20 reviews) ✓ Verified | Not enough data | | **Competitive Intelligence** | Not enough data | Feature Not Available | Not enough data | | **Sentiment Analysis** | Not enough data | 8.8 (19 reviews) ✓ Verified | Not enough data | #### Reporting | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Revenue Reporting** | Not enough data | Feature Not Available | Not enough data | | **Corporate Reporting** | Not enough data | 8.1 (12 reviews) | Not enough data | | **Dashboard** | Not enough data | 8.9 (19 reviews) ✓ Verified | Not enough data | #### Media Monitoring | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Social Networks Monitoring** | Not enough data | 8.1 (7 reviews) | Not enough data | | **Social Media Management** | Not enough data | 7.1 (7 reviews) | Not enough data | | **Digital Media Monitoring** | Not enough data | Feature Not Available | Not enough data | #### In-House Management | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Employee Performance** | Not enough data | 8.8 (15 reviews) ✓ Verified | Not enough data | | **Team Workflow** | Not enough data | 8.8 (11 reviews) ✓ Verified | Not enough data | #### Generative AI | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Online Reputation Management | Feature | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | --- ## Categories **Unique to Delighted (2):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Survey Software](https://www.g2.com/categories/survey) **Unique to Listen360 (2):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Unique to Qualtrics Customer Experience (9):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Experience Management Software](https://www.g2.com/categories/experience-management), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) --- ## Reviewer Demographics ### By Company Size | Segment | Delighted | Listen360 | Qualtrics Customer Experience | |---|---|---|---| | **Small-Business** | 40.7% | 39.5% | 12.7% | | **Mid-Market** | 57.6% | 46.5% | 35.7% | | **Enterprise** | 1.7% | 14.0% | 51.5% | ### By Industry #### Delighted - **Computer Software:** 18.6% - **Information Technology and Services:** 15.3% - **Internet:** 10.2% - **Apparel & Fashion:** 3.4% - **Building Materials:** 3.4% - **Retail:** 3.4% - **Consumer Services:** 3.4% - **Financial Services:** 3.4% - **Insurance:** 3.4% - **Graphic Design:** 1.7% - **Other:** 33.9% #### Listen360 - **Real Estate:** 14.0% - **Hospital & Health Care:** 14.0% - **Health, Wellness and Fitness:** 14.0% - **Consumer Services:** 11.6% - **Retail:** 4.7% - **Non-Profit Organization Management:** 4.7% - **Computer Software:** 4.7% - **Education Management:** 4.7% - **Accounting:** 2.3% - **Automotive:** 2.3% - **Other:** 23.3% #### Qualtrics Customer Experience - **Information Technology and Services:** 10.4% - **Higher Education:** 7.0% - **Computer Software:** 5.3% - **Marketing and Advertising:** 5.3% - **Education Management:** 5.3% - **Telecommunications:** 4.5% - **Financial Services:** 4.2% - **Insurance:** 3.3% - **Market Research:** 2.8% - **Banking:** 2.8% - **Other:** 49.2% --- ## Alternatives ### Alternatives to Delighted - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23538 reviews) - [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) — 4.3/5 stars (65 reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (993 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2058 reviews) - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (948 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews) - [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews) - [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews) ### Alternatives to Listen360 - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4055 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7328 reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1118 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (641 reviews) - [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) — 4.6/5 stars (5515 reviews) ### Alternatives to Qualtrics Customer Experience - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4055 reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (205 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23538 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1688 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews) - [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1136 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2058 reviews) --- ## Top Discussions ### Delighted - Title: [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) — 1 comment > **Top comment:** "It's Qualtrics I think" - Title: [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) — 1 comment, 2 upvotes > **Top comment:** "Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for..." ### Listen360 - Title: [How does Listen 360 work?](https://www.g2.com/discussions/how-does-listen-360-work) — 1 comment > **Top comment:** "Businesses send the survey to customers and customers click the rating 1-10 and without submitting that rating is recorded. Ridiculous and STUPID..." - Title: [How long does it take to get up and running on Listen360?](https://www.g2.com/discussions/how-long-does-it-take-to-get-up-in-running-on-listen360) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Listen360 can be fully implemented as quickly as one day to several weeks depending on your needs and customization." - Title: [Which applications does Listen360 integrate with?](https://www.g2.com/discussions/which-applications-does-listen360-integrate-with) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Listen360 can integrate into any back-office system and has custom integrations with the following applications: Salesforce, MINDBODY, ABC Financial, Club..." ### Qualtrics Customer Experience - Title: [How do other school districts use the platform? We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case" - Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment > **Top comment:** "It acts an listening agent where you an build, collect and organise data and gain insights out of the visualised data. Provides the summary for next..." - Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. " - Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote > **Top comment:** "good work " - Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/delighted-vs-listen360-vs-qualtrics-customer-experience)