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At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Small-Business (73.3% of reviews)
Entry-Level Pricing
$0.00
Free
Delighted
Star Rating
(60)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansJotform
Star Rating
(4,484)4.7 out of 5
Market Segments
Small-Business (73.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Delighted excels in its "Survey Builder" feature, with a score of 9.3, making it easy to create customized surveys. In contrast, Jotform also has a strong survey builder but falls slightly behind with a score of 9.1.
- Reviewers mention that Delighted's "Quality of Support" is rated at 9.3, indicating a strong commitment to customer service. Jotform, while still providing decent support, has a lower rating of 8.8, which some users feel could be improved.
- G2 users highlight Delighted's "Ease of Use" with a score of 9.6, making it particularly user-friendly for those new to survey tools. Jotform, while still user-friendly, has a slightly lower score of 9.2, suggesting a steeper learning curve for some features.
- Users on G2 report that Delighted's "Customization" options, particularly in "Custom Fields" and "Conditional Logic," are rated highly at 9.0 and 8.8 respectively, allowing for tailored survey experiences. Jotform also offers customization but does not match the same level of flexibility in these areas.
- Reviewers mention that Jotform shines in "Payment Processing" with a score of 8.0, making it a preferred choice for users needing robust payment integration. Delighted, on the other hand, has a lower score of 8.0 in this area, indicating it may not be as strong in handling transactions.
- Users say that Delighted's "Feedback Collection" feature is rated at 8.6, which some users find effective for gathering insights. Jotform, while also effective, has a slightly lower score of 8.1, suggesting that Delighted may provide a more streamlined feedback process.
Pricing
Entry-Level Pricing
Delighted
Free Starter
$0.00
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
Free Trial
Delighted
Free Trial is available
Jotform
Free Trial is available
Ratings
Meets Requirements
9.0
51
9.1
3,602
Ease of Use
9.6
51
9.2
3,675
Ease of Setup
9.4
39
9.1
2,799
Ease of Admin
9.4
39
9.1
2,425
Quality of Support
9.3
45
8.8
2,843
Has the product been a good partner in doing business?
9.5
36
9.2
2,316
Product Direction (% positive)
8.8
50
9.3
3,590
Features by Category
Registration
Not enough data
9.0
746
Not enough data
9.1
763
Not enough data
8.0
647
Not enough data
7.9
620
Not enough data
8.2
624
Generative AI
Not enough data
7.4
400
Marketing and Communications
Not enough data
7.8
587
Not enough data
8.5
673
Not enough data
8.3
663
Not enough data
8.2
619
Not enough data
7.5
569
Not enough data
7.8
571
Agentic AI - Event Registration & Ticketing
Not enough data
7.0
78
Not enough data
7.3
78
Not enough data
7.2
78
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
Not enough data
8.4
57
Not enough data
8.7
57
Not enough data
7.8
55
Agentic AI - Lead Capture
Not enough data
7.7
48
Not enough data
7.5
46
Data Capture
Not enough data
8.3
54
Not enough data
8.5
54
Not enough data
7.7
52
Not enough data
8.4
54
Analytics
Not enough data
8.7
55
Not enough data
8.4
55
Customization
Not enough data
9.1
59
Not enough data
8.9
56
Not enough data
8.9
56
Not enough data
8.7
55
Survey Management
Not enough data
9.3
1161
Not enough data
9.3
1181
Not enough data
8.8
1126
Not enough data
9.0
1082
Survey Customization
Not enough data
8.6
1005
Not enough data
8.6
1051
Not enough data
8.3
943
Not enough data
8.0
849
Survey Insights
Not enough data
8.6
1084
Not enough data
7.9
837
Not enough data
8.8
1083
Not enough data
8.5
1012
Agentic AI - Survey
Not enough data
7.5
124
Not enough data
7.5
121
Not enough data
7.7
124
Notifications
Not enough data
8.6
42
Not enough data
8.3
41
Not enough data
8.5
41
Settings
Not enough data
8.1
42
Not enough data
8.5
42
Not enough data
8.1
42
Personalization
Not enough data
8.9
41
Not enough data
8.8
36
Integrations
Not enough data
7.5
38
Not enough data
8.6
39
Not enough data
7.9
38
Not enough data
7.0
37
Not enough data
7.3
37
Generative AI
Not enough data
7.6
33
Not enough data
7.1
34
Not enough data
6.9
33
Not enough data
7.1
33
Not enough data
6.8
33
Agentic AI - Online Appointment Scheduling
Not enough data
7.3
34
Not enough data
7.3
33
Not enough data
7.5
35
Customization
Not enough data
8.9
2091
Not enough data
8.8
2002
Not enough data
9.0
2008
Not enough data
8.7
2135
Additional Functionality
Not enough data
8.8
1931
Not enough data
7.7
1676
Not enough data
8.9
2014
Not enough data
8.0
1676
Not enough data
8.9
1990
Performance reviews
Not enough data
9.2
226
Not enough data
8.8
206
Feedback
Not enough data
9.0
211
Not enough data
8.7
197
Data
Not enough data
8.9
209
Not enough data
8.6
197
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.0
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
Process Management
7.8
6
|
Verified
Not enough data
8.3
7
Not enough data
7.9
7
|
Verified
Not enough data
8.8
7
Not enough data
System Management
8.9
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Generative AI
Not enough data
7.4
97
Not enough data
6.9
95
Before the Job
Not enough data
7.1
150
Not enough data
7.3
142
Not enough data
7.5
149
Not enough data
7.3
149
On the Job
Not enough data
7.3
146
Not enough data
7.9
159
Not enough data
7.4
145
Not enough data
7.9
154
Not enough data
7.5
143
After the Job
Not enough data
8.4
166
Not enough data
8.1
164
Not enough data
7.0
143
Not enough data
7.4
142
Agentic AI - Field Service Management
Not enough data
6.3
24
Not enough data
6.3
24
Not enough data
6.4
24
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
6.9
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.9
6
Agentic AI - Applicant Tracking Systems (ATS)
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Sourcing
Not enough data
7.4
212
Not enough data
7.4
202
Not enough data
7.3
35
Not enough data
6.9
36
Not enough data
7.0
33
Candidate Management - Applicant Tracking System
Not enough data
8.1
224
Not enough data
8.1
35
Not enough data
8.1
32
Not enough data
7.4
31
Not enough data
7.3
31
Not enough data
7.3
30
Not enough data
8.3
33
Platform
Not enough data
8.9
874
Not enough data
8.1
783
Not enough data
8.0
747
Not enough data
8.6
812
Not enough data
9.1
853
Not enough data
8.8
809
Not enough data
8.7
836
Not enough data
8.7
827
AI - Applicant Tracking Systems (ATS)
Not enough data
7.2
27
Not enough data
7.0
26
Not enough data
6.8
27
Platform Basics
Not enough data
8.4
410
Not enough data
8.6
444
Not enough data
8.3
422
Platform Content
Not enough data
8.5
408
Not enough data
8.8
446
Not enough data
8.3
398
Not enough data
7.8
382
Platform Additional Functionality
Not enough data
8.0
382
Not enough data
8.3
398
Not enough data
7.9
388
Not enough data
7.9
385
Platform
Not enough data
8.9
874
Not enough data
8.1
783
Not enough data
8.0
747
Not enough data
8.6
812
Not enough data
9.1
853
Not enough data
8.8
809
Not enough data
8.7
836
Not enough data
8.7
827
Categories
Categories
Shared Categories
Delighted and Jotform are categorized as Survey
Unique Categories
Delighted is categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
Delighted
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.6%
Information Technology and Services
15.3%
Internet
10.2%
Retail
3.4%
Insurance
3.4%
Other
49.2%
Non-Profit Organization Management
9.6%
Marketing and Advertising
4.8%
Education Management
4.8%
Health, Wellness and Fitness
4.5%
Primary/Secondary Education
3.4%
Other
72.9%
Alternatives
Discussions
Is it possible to send SMS surveys to customers with Delighted?
1 Comment
SG
Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for...Read more
Delighted has no more discussions with answers
Is JotForm safe?
7 Comments
J
Jotform is over 16 years old and throughout our history we have not ever once lost customer data. That's because we take security very seriously. We have bug...Read more
Is it possible to make surveys for Social Media using Jotform?
3 Comments
DB
Yes, it is possible and very functional, I am sure that Jotform will meet your needs.Read more
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