# Delighted, SurveyLab vs SurveyMonkey Comparison

| | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 60 | 143 | 23,534 | 
| **Largest Market Segment** | Mid-Market (57.6% of reviews) | Small-Business (56.1% of reviews) | Small-Business (36.5% of reviews) | 
| **Entry Level Price** | $0.00 | $49.00 Per Month | Contact Us | 

---
## Top Pros & Cons

### Delighted

**Not enough data**

### SurveyLab

Pros:
- Ease of Use (21 reviews)
- Easy Setup (11 reviews)

Cons:
- Expensive (7 reviews)
- Limited Customization (5 reviews)

### SurveyMonkey

Pros:
- Ease of Use (376 reviews)
- Ease of Creation (171 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

---
## Ratings Comparison
| Rating | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (51 reviews) | 9.1 (106 reviews) | 9.0 (20660 reviews) | 
  | **Ease of Use** | 9.6 (51 reviews) | 9.2 (107 reviews) | 9.2 (20778 reviews) | 
  | **Ease of Setup** | 9.4 (39 reviews) | 9.1 (60 reviews) | 9.0 (8114 reviews) | 
  | **Ease of Admin** | 9.4 (39 reviews) | 9.3 (28 reviews) | 8.9 (7620 reviews) | 
  | **Quality of Support** | 9.3 (45 reviews) | 9.2 (101 reviews) | 8.6 (14655 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (36 reviews) | 9.2 (28 reviews) | 8.8 (6670 reviews) | 
  | **Product Direction (% positive)** | 8.8 (50 reviews) | 9.0 (98 reviews) | 7.7 (20204 reviews) | 

---
## Pricing

### Delighted

#### Entry-Level Pricing

Plan: Free Starter

Price: $0.00

Key Features:
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user

[Browse all 4 editions](https://www.g2.com/products/delighted/pricing)

#### Free Trial

Yes

### SurveyLab

#### Entry-Level Pricing

Plan: Starter

Price: $49.00 Per Month

Description: Good for start. Standard online survey functionality, including question logic and graphical reports.

Key Features:
- Unlimited questions
- 1000 responses
- Survey templates

[Browse all 4 editions](https://www.g2.com/products/7-points-surveylab/pricing)

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **SurveyLab** | N/A | N/A |
| **SurveyMonkey** | 7.9/10 | 191 |

#### Feedback Management

| Feature | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | 7.8 (150 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 8.1 (146 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 8.1 (158 reviews) | 

#### Feedback Analysis

| Feature | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 8.2 (145 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 7.9 (145 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 7.6 (139 reviews) | 

#### Feedback Sources

| Feature | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 8.1 (147 reviews) | 
| **Surveys** | Not enough data | Not enough data | 9.1 (169 reviews) | 
| **Social Media** | Not enough data | Not enough data | 7.8 (139 reviews) | 
| **Customer Service Channels** | Not enough data | Not enough data | 7.7 (137 reviews) | 

#### Generative AI

| Feature | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (131 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (82 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **SurveyLab** | 8.7/10 | 64 |
| **SurveyMonkey** | 8.3/10 | 1692 |

#### Survey Management

| Feature | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **Survey Builder** | Not enough data | 9.2 (55 reviews) | 9.0 (1498 reviews) | 
| **Question Types** | Not enough data | 9.0 (48 reviews) | 8.9 (1441 reviews) | 
| **Templates** | Not enough data | 8.9 (45 reviews) | 8.6 (1357 reviews) | 
| **Survey Distribution** | Not enough data | 9.1 (50 reviews) | 8.9 (1415 reviews) | 

#### Survey Customization

| Feature | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.7 (45 reviews) | 8.4 (1168 reviews) | 
| **Branding** | Not enough data | 8.7 (42 reviews) | 8.2 (1204 reviews) | 
| **Multimedia Support** | Not enough data | 8.6 (39 reviews) | 8.1 (1074 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.8 (36 reviews) | 8.1 (905 reviews) | 

#### Survey Insights

| Feature | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.5 (49 reviews) | 8.6 (1409 reviews) | 
| **BI Tools Integration** | Not enough data | 8.6 (38 reviews) | 8.0 (946 reviews) | 
| **Data Exporting** | Not enough data | 8.5 (40 reviews) | 8.5 (1265 reviews) | 
| **Permissions** | Not enough data | 8.8 (40 reviews) | 8.4 (1139 reviews) | 

#### Agentic AI - Survey

| Feature | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | 7.9 (7 reviews) | 7.6 (147 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (7 reviews) | 7.7 (151 reviews) | 
| **Decision Making** | Not enough data | 8.3 (9 reviews) | 8.0 (151 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **SurveyLab** | 8.7/10 | 9 |
| **SurveyMonkey** | 8.3/10 | 246 |

#### Customization

| Feature | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **Custom Fields** | Not enough data | 8.1 (7 reviews) | 8.6 (210 reviews) | 
| **Conditional Logic** | Not enough data | 8.3 (7 reviews) | 8.3 (195 reviews) | 
| **Multi-page Forms** | Not enough data | 8.8 (7 reviews) | 8.7 (215 reviews) | 
| **Design** | Not enough data | 9.1 (9 reviews) | 8.6 (228 reviews) | 

#### Additional Functionality

| Feature | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **Embedded Forms** | Not enough data | 8.8 (7 reviews) | 8.3 (174 reviews) | 
| **Offline Capability** | Not enough data | 8.1 (7 reviews) | 7.6 (152 reviews) | 
| **Notifications** | Not enough data | 8.6 (7 reviews) | 8.3 (198 reviews) | 
| **Payments** | Not enough data | 8.9 (6 reviews) | 7.8 (151 reviews) | 
| **Mobile Forms** | Not enough data | 9.3 (9 reviews) | 8.5 (206 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | 8.6/10 | 7 |
| **SurveyLab** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Generative AI

| Feature | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Survey Management

| Feature | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **Brand Design Consistency** | 9.0 (7 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Survey Deployment** | 9.0 (7 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Feedback Collection** | 8.6 (7 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Device Responsiveness** | 8.1 (7 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Process Management

| Feature | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **Feedback Aggregation** | 7.8 (6 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Trigger Alerts** | 8.3 (7 reviews) | Not enough data | Not enough data | 
| **Real-Time Analysis** | 7.9 (7 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Real-Time Action** | 8.8 (7 reviews) | Not enough data | Not enough data | 

#### System Management

| Feature | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **Security** | 8.9 (6 reviews) ✓ Verified | Not enough data | Not enough data | 
| **System Monitoring** | 9.7 (5 reviews) ✓ Verified | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **SurveyLab** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Generative AI

| Feature | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **SurveyLab** | 8.8/10 | 15 |
| **SurveyMonkey** | N/A | N/A |

#### Platform Basics

| Feature | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **Performance Benchmarking** | Not enough data | 8.7 (9 reviews) | Not enough data | 
| **Reporting & Dashboards** | Not enough data | 8.9 (11 reviews) | Not enough data | 
| **Interoperability** | Not enough data | 8.9 (9 reviews) | Not enough data | 

#### Platform Content

| Feature | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **Employee Pulse Surveys** | Not enough data | 8.8 (12 reviews) | Not enough data | 
| **Survey Customization** | Not enough data | 9.1 (11 reviews) | Not enough data | 
| **Goal and Challenge Creation** | Not enough data | 8.7 (9 reviews) | Not enough data | 
| **Science-based templates** | Not enough data | 8.9 (9 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **Employee Segmenting** | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Goal and Challenge Creation** | Not enough data | 8.7 (9 reviews) | Not enough data | 
| **Peer Recognition** | Not enough data | 8.7 (9 reviews) | Not enough data | 
| **Social Feedback Portal** | Not enough data | 8.5 (9 reviews) | Not enough data | 

#### Platform

| Feature | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **Customization ** | Not enough data | 9.1 (9 reviews) | Not enough data | 
| **Integration APIs** | Not enough data | 9.0 (10 reviews) | Not enough data | 
| **Internationalization** | Not enough data | 8.9 (9 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 8.9 (9 reviews) | Not enough data | 
| **Performance** | Not enough data | 8.5 (9 reviews) | Not enough data | 
| **Mobility** | Not enough data | 8.7 (10 reviews) | Not enough data | 
| **Reporting** | Not enough data | 8.7 (9 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 8.8 (10 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to Delighted (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to SurveyLab (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Employee Engagement Software](https://www.g2.com/categories/employee-engagement)

**Unique to SurveyMonkey (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Delighted | SurveyLab | SurveyMonkey | 
|---|---|---|---|
| **Small-Business** | 40.7% | 56.1% | 36.5% | 
| **Mid-Market** | 57.6% | 28.8% | 34.1% | 
| **Enterprise** | 1.7% | 15.2% | 29.4% | 

### By Industry

#### Delighted

- **Computer Software:** 18.6%
- **Information Technology and Services:** 15.3%
- **Internet:** 10.2%
- **Apparel & Fashion:** 3.4%
- **Building Materials:** 3.4%
- **Retail:** 3.4%
- **Consumer Services:** 3.4%
- **Financial Services:** 3.4%
- **Insurance:** 3.4%
- **Graphic Design:** 1.7%
- **Other:** 33.9%

#### SurveyLab

- **Information Technology and Services:** 13.1%
- **Education Management:** 7.7%
- **Higher Education:** 4.6%
- **Computer Software:** 4.6%
- **Market Research:** 3.8%
- **Marketing and Advertising:** 3.8%
- **Accounting:** 3.8%
- **Retail:** 3.1%
- **Financial Services:** 3.1%
- **E-Learning:** 2.3%
- **Other:** 50.0%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.1%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to Delighted

- [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) — 4.3/5 stars (65 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (992 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2058 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (948 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (789 reviews)
- [Outgrow](https://www.g2.com/products/outgrow/reviews) — 4.7/5 stars (328 reviews)

### Alternatives to SurveyLab

- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3014 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (948 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (992 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2058 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5113 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) — 4.4/5 stars (1030 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1135 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (47884 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2058 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5113 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (992 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (948 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (468 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (206 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)

---
## Top Discussions

### Delighted

- Title: [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) — 1 comment
  > **Top comment:** "It's Qualtrics I think"
- Title: [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for..."

### SurveyLab

- Title: [What's the best way to utilize surveylab?](https://www.g2.com/discussions/51554-what-s-the-best-way-to-utilize-surveylab) — 3 comments, 2 upvotes
  > **Top comment:** "assuming that you are searching for an incredible reviewing stage, look no further. It's truly simple to explore through and set up a live review. It truly..."
- Title: [Can you make the basic plans limit bigger than 1000 respondents?](https://www.g2.com/discussions/can-you-make-the-basic-plans-limit-bigger-than-1000-respondents) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/delighted-vs-7-points-surveylab-vs-surveymonkey)