Compare Delighted and SurveyLab 
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Small-Business (57.0% of reviews)
Entry-Level Pricing
$0.00
$49.00 Per Month
Delighted
Star Rating
(60)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSurveyLab
Star Rating
(139)4.5 out of 5
Market Segments
Small-Business (57.0% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Delighted excels in user-friendliness, with many users highlighting its intuitive design and ease of navigation. One user mentioned, "The platform is incredibly easy to navigate and learn as you go," making it a strong choice for teams looking for a straightforward survey tool.
- Users say that SurveyLab offers a comprehensive solution for gathering feedback, with one reviewer calling it a "one-stop shop for all my survey opinions and reviews." This suggests that it may be particularly appealing for users who need a versatile platform for various survey needs.
- Reviewers mention that Delighted's quick implementation process is a significant advantage, with users appreciating the seamless integration with tools like Slack. This ease of setup allows teams to start collecting feedback almost immediately, which is crucial for fast-paced environments.
- According to verified reviews, SurveyLab's modern user interface is praised for being user-friendly, making it easy for respondents to fill out surveys. This focus on design can enhance response rates, as users find the surveys engaging and straightforward.
- G2 reviewers highlight that Delighted's reporting features are particularly strong, with users noting the ease of accessing metrics and insights. One user stated, "A feature that I like a lot in Delighted is the metrics and reporting," indicating that this tool is well-suited for teams that rely on data-driven decision-making.
- Users report that while both platforms provide solid support, Delighted stands out with its responsive customer service. One user mentioned receiving "quick responses from their customer support team," which can be a critical factor for teams needing timely assistance during their survey processes.
Pricing
Entry-Level Pricing
Delighted
Free Starter
$0.00
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user
SurveyLab
Starter
$49.00
Per Month
Good for start. Standard online survey functionality, including question logic and graphical reports.
- Unlimited questions
- 1000 responses
- Survey templates
Free Trial
Delighted
Free Trial is available
SurveyLab
Free Trial is available
Ratings
Meets Requirements
9.0
51
9.1
102
Ease of Use
9.6
51
9.2
103
Ease of Setup
9.4
39
9.0
56
Ease of Admin
9.4
39
9.3
28
Quality of Support
9.3
45
9.2
97
Has the product been a good partner in doing business?
9.5
36
9.2
28
Product Direction (% positive)
8.8
50
9.0
94
Features by Category
Survey Management
Not enough data
9.2
52
Not enough data
9.0
48
Not enough data
8.9
45
Not enough data
9.1
49
Survey Customization
Not enough data
8.7
43
Not enough data
8.7
41
Not enough data
8.6
39
Not enough data
8.8
36
Survey Insights
Not enough data
8.4
47
Not enough data
8.6
38
Not enough data
8.4
39
Not enough data
8.7
39
Agentic AI - Survey
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.3
9
Customization
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
9.0
8
Additional Functionality
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
8.6
7
Not enough data
8.9
6
Not enough data
9.2
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.0
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
Process Management
7.8
6
|
Verified
Not enough data
8.3
7
Not enough data
7.9
7
|
Verified
Not enough data
8.8
7
Not enough data
System Management
8.9
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.7
9
Not enough data
8.9
11
Not enough data
8.9
9
Platform Content
Not enough data
8.8
12
Not enough data
9.1
11
Not enough data
8.7
9
Not enough data
8.9
9
Platform Additional Functionality
Not enough data
8.6
7
Not enough data
8.7
9
Not enough data
8.7
9
Not enough data
8.5
9
Platform
Not enough data
9.1
9
Not enough data
9.0
10
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.5
9
Not enough data
8.7
10
Not enough data
8.7
9
Not enough data
8.8
10
Categories
Categories
Shared Categories
Delighted and SurveyLab are categorized as Survey
Unique Categories
Delighted is categorized as Enterprise Feedback Management
SurveyLab is categorized as Online Form Builder and Employee Engagement
Reviews
Reviewers' Company Size
Delighted
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyLab
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.6%
Information Technology and Services
15.3%
Internet
10.2%
Apparel & Fashion
3.4%
Building Materials
3.4%
Other
49.2%
Information Technology and Services
12.7%
Education Management
7.9%
Higher Education
4.8%
Computer Software
4.8%
Market Research
4.0%
Other
65.9%
Alternatives
Discussions
Who owns delighted?
1 Comment
MH
It's Qualtrics I thinkRead more
Is it possible to send SMS surveys to customers with Delighted?
1 Comment
SG
Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for...Read more
Delighted has no more discussions with answers
What's the best way to utilize surveylab?
3 Comments
MA
assuming that you are searching for an incredible reviewing stage, look no further. It's truly simple to explore through and set up a live review. It truly...Read more
Can you make the basic plans limit bigger than 1000 respondents?
2 Comments
G2
Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake...Read more
SurveyLab has no more discussions with answers
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