G2 reviewers report that eSentire excels in providing real-time, context-rich threat alerts along with expert guidance, which helps users quickly detect and respond to risks. This proactive approach is complemented by their 24/7 SOC support, ensuring that suspicious activities are monitored and addressed promptly.
Users say that Deepwatch offers a strong sense of partnership, with their team acting as an extension of the user's security operations. Reviewers appreciate the excellent responsiveness and the improvements in detection engineering, which have led to fewer false positives and unnecessary alerts.
According to verified reviews, eSentire's implementation process is praised for its speed and efficiency, with users highlighting the intuitive onboarding that facilitates a smoother transition into the platform. This contrasts with Deepwatch, where some users have noted that while support is responsive, the setup can be more complex.
Reviewers mention that eSentire's analysts are consistently on point, effectively detecting, investigating, and containing threats across various environments. This level of expertise is a significant advantage for users who prioritize proactive threat management.
Users highlight that Deepwatch's recent updates have significantly enhanced their service, particularly in detection capabilities. The DRS 2.0 update has been noted for reducing false positives, which is a critical factor for organizations looking to streamline their security operations.
G2 reviewers indicate that while both platforms offer solid support, eSentire stands out with a higher quality of support ratings. Users appreciate the transparency and speed of eSentire's response to incidents, which is crucial for maintaining security in real-time.
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Deepwatch Platform Core offers a comprehensive, highly personalized and continuously adaptive risk-based detection program together with round-the-clock access to named Deepwatch security experts.
Entry level for foundational MDR coverage. Experience Next Level MDR with full SOC and threat hunting expertise, meet compliance mandates and engage with our experts for an annual business review.
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Multi signal treat detection and mitigation Read more
What is MDR managed detection and response?
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JS
MDR (managed detection and response) is a method or service whereas a third party vendor installs a monitoring solution to detect any malicious code or...Read more