G2 reviewers report that DeepL excels in providing natural and accurate translations, with users highlighting features like the ability to set it as the default translator on iOS and the option to choose between formal and informal translations for German. This level of customization enhances user experience significantly.
Users say that Supertext's TextShuttle AI is available around the clock and supports multiple languages, which allows for high efficiency in translation tasks. However, some users feel that it lacks the nuanced understanding that DeepL offers, particularly in capturing context.
Reviewers mention that DeepL's user interface is intuitive and easy to navigate, making it a favorite among professional translators and proofreaders. They appreciate features like shortcuts for quick translations, which streamline their workflow.
According to verified reviews, Supertext is recognized for its cost-effective machine translation powered by AI, which simplifies text processing. However, users have noted that it may not always meet the specific needs of more complex translation tasks compared to DeepL.
G2 reviewers highlight that DeepL has a significantly higher overall satisfaction score, reflecting its strong market presence and user loyalty. Users frequently describe it as the best AI translation tool, emphasizing its ability to maintain meaning and tone in translations.
Users report that while Supertext has a solid support system, with a focus on customer service, DeepL's quality of support is still a point of contention, as some users feel they receive more comprehensive assistance with DeepL's offerings.
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