# Deem vs Egencia by Amex GBT Comparison --- ## AI Generated Summary - **G2 reviewers report** that Amex GBT Egencia excels in providing a comprehensive travel management experience, with users appreciating the convenience of having all travel options in one app. This integration saves time and simplifies the booking process, as highlighted by a user who noted, "I like that with Amex GBT Egencia, all travel is in one app, which saves me time." - **Users say** Deem stands out for its user-friendly interface and ease of implementation. Recent feedback emphasizes that the platform is "easy to implement, train, and admin," making it a favorable choice for agencies looking for a straightforward online booking tool. - **Reviewers mention** that while both platforms offer solid mobile functionality, Deem's mobile experience is particularly praised. Users have noted that it provides a "stunning user experience" with easy access to airways and hotel reservations on any device, enhancing the overall travel management process. - **According to verified reviews** , Amex GBT Egencia offers a wider selection of travel options, which is beneficial for users needing flexibility. One reviewer highlighted the "choice of airlines, hotels, and rental cars," which helps travelers stay within budget while providing ample options. - **G2 reviewers indicate** that both platforms have similar ratings for ease of use, but Deem has a slight edge in user satisfaction regarding expense automation and integration capabilities. Users have praised Deem for its "high-quality support" and seamless integration with other systems, making it a strong contender for businesses focused on efficiency. - **Users report** that while Amex GBT Egencia has a robust support system, Deem's customer service is often highlighted as particularly helpful, with users appreciating the assistance they receive during the booking process. This support can be a deciding factor for agencies that prioritize customer service in their travel management solutions. | | Deem | Egencia by Amex GBT | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | | **Total Reviews** | 220 | 912 | | **Largest Market Segment** | Mid-Market (54.4% of reviews) | Enterprise (48.7% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Deem **Not enough data** ### Egencia by Amex GBT Pros: - Ease of Use (98 reviews) - Easy Booking (71 reviews) Cons: - Poor Customer Support (30 reviews) - Booking Issues (25 reviews) --- ## Ratings Comparison | Rating | Deem | Egencia by Amex GBT | |---|---|---| | **Meets Requirements** | 9.2 (208 reviews) | 9.1 (688 reviews) | | **Ease of Use** | 9.1 (207 reviews) | 9.1 (697 reviews) | | **Ease of Setup** | 8.7 (13 reviews) | 9.1 (341 reviews) | | **Ease of Admin** | 8.7 (14 reviews) | 8.8 (244 reviews) | | **Quality of Support** | 9.1 (183 reviews) | 8.9 (614 reviews) | | **Has the product been a good partner in doing business?** | 8.9 (15 reviews) | 8.9 (249 reviews) | | **Product Direction (% positive)** | 9.2 (201 reviews) | 8.0 (637 reviews) | --- ## Pricing ### Deem #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Egencia by Amex GBT #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Expense Management | Product | Score | Reviews | |---|---|---| | **Deem** | N/A | N/A | | **Egencia by Amex GBT** | 8.7/10 | 440 | #### Expense Reports | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Ease of Creating Expense Reports** | Not enough data | 8.5 (44 reviews) | | **Bank / Credit Card Integration** | Not enough data | 8.6 (47 reviews) | | **Smart Categorization** | Not enough data | 8.8 (45 reviews) | | **Digital Receipt Management** | Not enough data | 8.7 (44 reviews) | | **Employee Reimbursement** | Not enough data | 8.4 (33 reviews) | | **Currency Conversions** | Not enough data | 8.5 (28 reviews) | | **Credit Card Integration** | Not enough data | 8.7 (45 reviews) | #### Agentic AI - Expense Management | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | #### Travel Management | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Ease of Booking** | 9.2 (176 reviews) ✓ Verified | 9.0 (383 reviews) ✓ Verified | | **Itinerary Management** | 9.2 (173 reviews) ✓ Verified | 8.9 (359 reviews) ✓ Verified | | **Trip Notifications** | 9.4 (172 reviews) ✓ Verified | 9.1 (355 reviews) ✓ Verified | | **Advanced Integrations** | 9.1 (150 reviews) ✓ Verified | 8.2 (247 reviews) ✓ Verified | #### Client Invoicing | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Invoice Creation and Delivery** | Not enough data | 8.4 (34 reviews) | | **Electronic Payments** | Not enough data | 8.4 (36 reviews) | | **Project Accounting / Revenue Recognition** | Not enough data | 8.7 (31 reviews) | #### Generative AI - Expense Management | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Image-to-Text** | Not enough data | Not enough data | | **Text Generation** | Not enough data | Not enough data | | **Text Summarization** | Not enough data | Not enough data | #### Mobile | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Receipt Capture** | Not enough data | 8.5 (34 reviews) | | **Mileage Tracking** | Not enough data | 8.3 (27 reviews) | | **Travel Itinerary and Flight Status Updates** | Not enough data | 8.8 (52 reviews) | #### Platform | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Embedded AI / Machine Learning** | Not enough data | 8.4 (30 reviews) | | **Complex Approval Workflow** | Not enough data | 9.0 (30 reviews) | #### Administration | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **PCI Regulation Compliant** | Not enough data | 9.0 (25 reviews) | #### Administration | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Business Tool Integration** | Not enough data | 8.9 (28 reviews) | | **Workflow** | Not enough data | 8.8 (30 reviews) | | **Automated Reminders** | Not enough data | 8.9 (40 reviews) | | **Policy Compliance Management** | Not enough data | 8.8 (37 reviews) | | **User, Role, and Access Management** | Not enough data | 8.9 (37 reviews) | #### Platform | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Reporting** | Not enough data | 8.3 (36 reviews) | | **APIs / Integration** | Not enough data | 7.8 (25 reviews) | | **Internationalization** | Not enough data | 8.4 (29 reviews) | | **Performance and Reliability** | Not enough data | 8.8 (43 reviews) | | **Mobile User Support** | Not enough data | 8.7 (38 reviews) | | **Offline** | Not enough data | 8.3 (27 reviews) | ### Spend Management | Product | Score | Reviews | |---|---|---| | **Deem** | N/A | N/A | | **Egencia by Amex GBT** | 8.1/10 | 18 | #### Setup | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Data** | Not enough data | 8.3 (16 reviews) | | **Approvals** | Not enough data | 8.6 (16 reviews) | | **Alignment** | Not enough data | 8.2 (16 reviews) | #### Performance | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **KPIs** | Not enough data | 7.7 (15 reviews) | | **Benchmarks** | Not enough data | 7.6 (16 reviews) | | **Forecasting** | Not enough data | 7.6 (14 reviews) | | **Savings** | Not enough data | 8.2 (15 reviews) | #### Payment Cards | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **One-time Virtual** | Not enough data | 8.8 (13 reviews) | | **Recurring Virtual** | Not enough data | 8.7 (13 reviews) | | **Physical** | Not enough data | 7.8 (12 reviews) | #### Reporting | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Real time** | Not enough data | 8.8 (14 reviews) | | **Multiple Views** | Not enough data | 8.7 (14 reviews) | | **Export** | Not enough data | 9.0 (14 reviews) | | **Budgets** | Not enough data | 9.0 (13 reviews) | #### Payments | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Vendor** | Not enough data | 7.8 (12 reviews) | | **Recurring** | Not enough data | 8.3 (12 reviews) | | **Employee Reimbursements** | Not enough data | 8.7 (13 reviews) | | **ACH** | Not enough data | 6.3 (12 reviews) | #### Fraud & Risk Management | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Notifications** | Not enough data | 7.6 (13 reviews) | | **Unique Cards** | Not enough data | 7.8 (12 reviews) | | **Controls** | Not enough data | 7.6 (12 reviews) | #### Agentic AI - Spend Management | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Proactive Assistance** | Not enough data | 7.3 (5 reviews) | ### Travel Management | Product | Score | Reviews | |---|---|---| | **Deem** | 9.4/10 | 193 | | **Egencia by Amex GBT** | 8.3/10 | 560 | #### Expense Reporting | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Expense Automation** | 9.6 (122 reviews) | 8.5 (216 reviews) ✓ Verified | | **Integration** | 9.5 (119 reviews) ✓ Verified | 8.5 (225 reviews) ✓ Verified | | **Compliance** | 9.5 (121 reviews) ✓ Verified | 8.9 (278 reviews) ✓ Verified | | **Mobile Functionality** | 9.6 (121 reviews) | 8.8 (270 reviews) ✓ Verified | #### Travel Management | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Ease of Booking** | 9.2 (176 reviews) ✓ Verified | 9.0 (383 reviews) ✓ Verified | | **Itinerary Management** | 9.2 (173 reviews) ✓ Verified | 8.9 (359 reviews) ✓ Verified | | **Trip Notifications** | 9.4 (172 reviews) ✓ Verified | 9.1 (355 reviews) ✓ Verified | | **Advanced Integrations** | 9.1 (150 reviews) ✓ Verified | 8.2 (247 reviews) ✓ Verified | #### Approval | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Rules** | 9.6 (121 reviews) ✓ Verified | 9.0 (316 reviews) ✓ Verified | | **Workflows** | 9.4 (121 reviews) ✓ Verified | 8.9 (283 reviews) ✓ Verified | | **Submit** | 9.6 (119 reviews) ✓ Verified | Feature Not Available | #### AI - Travel Management | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Personalization** | Not enough data | 7.1 (68 reviews) | | **Predictive Analytics** | Not enough data | 7.3 (71 reviews) | | **Cost Savings** | Not enough data | 7.9 (73 reviews) | | **Efficiency** | Not enough data | 8.2 (73 reviews) | | **Real-Time Assistance** | Not enough data | 7.4 (75 reviews) | #### Agentic AI - Travel Management | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Autonomous Task Execution** | Not enough data | 6.9 (24 reviews) | | **Proactive Assistance** | Not enough data | 7.3 (24 reviews) | #### Employee Risk Management | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Emergency Assistance Integration** | Not enough data | Not enough data | | **Policy Enforcement & Compliance** | Not enough data | 9.7 (5 reviews) | | **Traveler Tracking** | Not enough data | Not enough data | | **Risk Alerts & Safety Notifications** | Not enough data | Not enough data | #### Sustainability & Reporting | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Sustainability Reporting** | Not enough data | Not enough data | | **Green Travel Recommendations** | Not enough data | Not enough data | | **Carbon Emissions Tracking** | Not enough data | Not enough data | ### Accounting & Finance | Product | Score | Reviews | |---|---|---| | **Deem** | N/A | N/A | | **Egencia by Amex GBT** | N/A | N/A | #### Agentic AI - Accounting & Finance | Feature | Deem | Egencia by Amex GBT | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Travel Management Software](https://www.g2.com/categories/travel-management) **Unique to Egencia by Amex GBT (2):** [Expense Management Software](https://www.g2.com/categories/expense-management), [Spend Management Software](https://www.g2.com/categories/spend-management) --- ## Reviewer Demographics ### By Company Size | Segment | Deem | Egencia by Amex GBT | |---|---|---| | **Small-Business** | 22.1% | 13.3% | | **Mid-Market** | 54.4% | 38.0% | | **Enterprise** | 23.5% | 48.7% | ### By Industry #### Deem - **Information Technology and Services:** 20.7% - **Automotive:** 6.9% - **Management Consulting:** 5.5% - **Leisure, Travel & Tourism:** 5.1% - **Logistics and Supply Chain:** 4.1% - **Computer Software:** 3.7% - **Insurance:** 2.8% - **Telecommunications:** 2.8% - **Oil & Energy:** 2.8% - **Banking:** 2.3% - **Other:** 43.3% #### Egencia by Amex GBT - **Information Technology and Services:** 8.4% - **Computer Software:** 8.2% - **Construction:** 4.2% - **Hospital & Health Care:** 4.0% - **Financial Services:** 3.9% - **Automotive:** 3.2% - **Internet:** 2.9% - **Retail:** 2.9% - **Non-Profit Organization Management:** 2.4% - **Higher Education:** 2.4% - **Other:** 57.3% --- ## Alternatives ### Alternatives to Deem - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) — 4.7/5 stars (9102 reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) — 4.0/5 stars (7128 reviews) - [Emburse Expense Professional (formerly Certify Expense)](https://www.g2.com/products/emburse-expense-professional-formerly-certify-expense/reviews) — 4.5/5 stars (2408 reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) — 4.5/5 stars (5653 reviews) - [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) — 4.6/5 stars (2035 reviews) - [Routespring](https://www.g2.com/products/routespring/reviews) — 4.9/5 stars (399 reviews) - [TravelBank](https://www.g2.com/products/travelbank/reviews) — 4.5/5 stars (380 reviews) - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) — 4.8/5 stars (2450 reviews) - [myBiz by MakeMyTrip](https://www.g2.com/products/mybiz-by-makemytrip/reviews) — 4.5/5 stars (1120 reviews) - [Zoho Expense](https://www.g2.com/products/zoho-expense/reviews) — 4.5/5 stars (1536 reviews) ### Alternatives to Egencia by Amex GBT - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) — 4.7/5 stars (9102 reviews) - [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) — 4.6/5 stars (2035 reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) — 4.0/5 stars (7128 reviews) - [TravelBank](https://www.g2.com/products/travelbank/reviews) — 4.5/5 stars (380 reviews) - [Routespring](https://www.g2.com/products/routespring/reviews) — 4.9/5 stars (399 reviews) - [Emburse Expense Professional (formerly Certify Expense)](https://www.g2.com/products/emburse-expense-professional-formerly-certify-expense/reviews) — 4.5/5 stars (2408 reviews) - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) — 4.8/5 stars (2450 reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) — 4.5/5 stars (5653 reviews) - [Rydoo](https://www.g2.com/products/rydoo/reviews) — 4.4/5 stars (743 reviews) - [Brex](https://www.g2.com/products/brex/reviews) — 4.8/5 stars (1592 reviews) --- ## Top Discussions ### Deem - Title: [Are you able to provide me with prices for enterprise?](https://www.g2.com/discussions/are-you-able-to-provide-me-with-prices-for-enterprise) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "Hello. Please contact us at save@deem.com for information on pricing. We look forward to speaking with you." ### Egencia by Amex GBT - Title: [How much does egencia cost?](https://www.g2.com/discussions/how-much-does-egencia-cost) — 2 comments > **Top comment:** "depends on your volume and negotiations. I can't give you what my company pays since it is proprietary and consists of the fees we have negotiated." - Title: [Where is egencia based?](https://www.g2.com/discussions/where-is-egencia-based) — 2 comments > **Top comment:** "Chicago" - Title: [What is egencia Expedia?](https://www.g2.com/discussions/what-is-egencia-expedia) — 2 comments > **Top comment:** "I don’t believe they are related. They are two different travel sites. " - Title: [What is Egencia used for?](https://www.g2.com/discussions/what-is-egencia-used-for) — 1 comment > **Top comment:** "Business Travel Management tool" - Title: [How to l weed out extended stay hotels in the beginning of search?](https://www.g2.com/discussions/29946-how-to-l-weed-out-extended-stay-hotels-in-the-beginning-of-search) — 1 comment > **Top comment:** "Open and hinest information sharing" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/deem-vs-egencia-by-amex-gbt)