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At a Glance
Market Segments
Small-Business (95.6% of reviews)
Enterprise (78.1% of reviews)
Entry-Level Pricing
$0.00 0 $
No pricing available
Decodo (formerly Smartproxy)
Star Rating
(463)4.6 out of 5
Market Segments
Small-Business (95.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 0 $
Learn more about Decodo (formerly Smartproxy)Glassbox
Star Rating
(806)4.9 out of 5
Market Segments
Enterprise (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Glassbox excels in its reporting capabilities, achieving a perfect score of 10.0, while Decodo (formerly Smartproxy) falls short with a score of 8.9. Reviewers mention that Glassbox's detailed reports provide actionable insights that are crucial for decision-making.
- Reviewers mention that Glassbox offers superior web analytics, scoring 10.0 compared to Decodo's 8.9. Users say that the comprehensive analytics features in Glassbox allow for deeper understanding of user behavior, which is essential for optimizing campaigns.
- Users on G2 highlight that Glassbox's dashboard is highly intuitive, earning a score of 10.0, while Decodo's dashboard scores 9.2. Reviewers say that the user-friendly interface of Glassbox makes it easy to navigate and access key metrics quickly.
- G2 users report that Glassbox shines in predictive analytics with a perfect score of 10.0, whereas Decodo scores 8.4. Users mention that the predictive features in Glassbox help in forecasting trends and making informed strategic decisions.
- Reviewers mention that Glassbox's A/B testing capabilities are top-notch, scoring 10.0, while Decodo's features in this area score 8.4. Users say that the robust A/B testing tools in Glassbox allow for effective experimentation and optimization of marketing strategies.
- Users report that Glassbox provides excellent customer support, achieving a score of 9.8, compared to Decodo's 9.4. Reviewers mention that the responsiveness and expertise of Glassbox's support team significantly enhance the user experience.
Pricing
Entry-Level Pricing
Decodo (formerly Smartproxy)
Free Trial
$0.00
0 $
- Free Trial
Glassbox
No pricing availableFree Trial
Decodo (formerly Smartproxy)
Free Trial is available
Glassbox
Free Trial is available
Ratings
Meets Requirements
9.0
439
9.8
738
Ease of Use
9.2
449
9.7
740
Ease of Setup
9.2
384
9.8
475
Ease of Admin
9.2
136
9.8
343
Quality of Support
9.4
441
9.8
737
Has the product been a good partner in doing business?
9.0
133
9.9
347
Product Direction (% positive)
9.4
439
9.9
729
Features by Category
Metrics
Not enough data
9.9
572
Not enough data
9.9
566
Not enough data
9.9
560
Not enough data
9.9
564
Not enough data
9.9
559
Not enough data
9.9
545
Not enough data
9.9
541
Not enough data
9.9
546
Not enough data
9.9
541
Reporting
Not enough data
9.9
554
Not enough data
9.9
540
Not enough data
9.8
532
Not enough data
9.9
532
Not enough data
9.9
528
Not enough data
9.9
520
Not enough data
9.9
532
Other
Not enough data
9.9
522
Not enough data
9.9
505
Not enough data
9.9
503
Not enough data
9.9
497
Not enough data
9.9
490
Not enough data
9.8
486
Not enough data
9.9
488
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Administration
Not enough data
9.9
516
Not enough data
9.9
492
Not enough data
9.9
530
Not enough data
9.8
518
User Identification
Not enough data
9.9
478
Not enough data
10.0
481
Not enough data
10.0
485
Tracking & Reporting
Not enough data
10.0
472
Not enough data
10.0
471
Not enough data
10.0
468
Not enough data
9.9
465
Not enough data
10.0
474
Not enough data
10.0
468
Metrics
Not enough data
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
User Behavior
Not enough data
9.8
520
|
Verified
Not enough data
9.8
516
|
Verified
Not enough data
9.8
517
|
Verified
A/B Testing
Not enough data
9.8
503
|
Verified
Not enough data
9.8
508
Not enough data
9.8
528
|
Verified
Not enough data
9.9
496
|
Verified
Visitor Information
Not enough data
9.8
542
|
Verified
Not enough data
9.8
562
|
Verified
Agentic AI - Session Replay
Not enough data
8.7
13
Product Analytics
Not enough data
10.0
450
Not enough data
9.9
450
Not enough data
9.9
451
Not enough data
9.9
453
Not enough data
9.9
458
Not enough data
10.0
452
Not enough data
9.9
469
Not enough data
10.0
446
Agentic AI - Product Analytics
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
9.8
7
Functionality
8.6
115
Not enough data
8.6
115
Not enough data
8.6
113
Not enough data
8.5
114
Not enough data
8.3
110
Not enough data
8.2
109
Not enough data
Diverse Extraction Points
8.6
115
Not enough data
Analytics
8.8
63
10.0
295
9.0
63
10.0
298
8.7
61
9.9
294
8.4
60
10.0
298
8.3
59
10.0
296
8.4
59
10.0
311
Administration
8.2
60
9.9
308
8.2
58
10.0
291
8.7
59
10.0
291
Generative AI
7.4
33
10.0
59
Agentic AI - E-Commerce Analytics
7.7
13
Not enough data
7.7
13
Not enough data
8.1
13
Not enough data
8.3
13
Not enough data
8.1
13
Not enough data
Experience
Not enough data
10.0
437
Not enough data
9.9
439
Not enough data
9.9
439
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.9
409
Not enough data
9.9
433
Not enough data
9.9
432
Performance
Not enough data
10.0
432
Not enough data
10.0
434
Not enough data
10.0
431
Not enough data
10.0
432
Platform Basics
Not enough data
9.9
340
Not enough data
9.9
341
Not enough data
10.0
334
Not enough data
9.9
336
Not enough data
10.0
164
Agentic AI - Customer Journey Mapping
Not enough data
9.2
8
Platform Basics
Not enough data
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Platform Data
Not enough data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Platform Additional Functionality
Not enough data
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Agentic AI - Customer Journey Analytics
Not enough data
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Feedback Management
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Feedback Analysis
Not enough data
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Feedback Sources
Not enough data
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Generative AI
Not enough data
9.8
67
Not enough data
Feature Not Available
Proxies
8.6
275
Not enough data
8.9
273
Not enough data
8.6
256
Not enough data
Functionality
8.9
274
Not enough data
9.0
279
Not enough data
8.7
279
Not enough data
8.4
262
Not enough data
Administration
8.9
282
Not enough data
8.9
269
Not enough data
8.9
282
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data management
8.7
51
Not enough data
7.8
51
Not enough data
8.7
53
Not enough data
8.3
49
Not enough data
8.4
50
Not enough data
Functionality
8.2
46
Not enough data
9.1
49
Not enough data
8.6
47
Not enough data
7.9
45
Not enough data
8.2
46
Not enough data
8.4
47
Not enough data
Generative AI
Not enough data
10.0
62
Not enough data
Feature Not Available
Survey Management
Not enough data
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Process Management
Not enough data
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
System Management
Not enough data
10.0
243
Not enough data
10.0
238
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
9.9
480
Not enough data
9.9
481
Not enough data
9.9
466
Not enough data
9.9
464
Not enough data
9.9
467
Reporting
Not enough data
10.0
467
Not enough data
9.9
466
Not enough data
9.9
467
Not enough data
10.0
460
Metrics
Not enough data
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Variation Testing
Not enough data
10.0
430
Not enough data
10.0
429
Not enough data
10.0
432
Not enough data
10.0
437
Not enough data
10.0
428
Not enough data
10.0
431
Reporting
Not enough data
10.0
460
Not enough data
10.0
457
Personalization
Not enough data
10.0
446
Not enough data
10.0
429
Not enough data
10.0
426
Administration
Not enough data
10.0
427
Not enough data
10.0
429
Not enough data
10.0
430
Not enough data
10.0
430
Categories
Categories
Shared Categories
Decodo (formerly Smartproxy) and Glassbox are categorized as E-Commerce Analytics
Unique Categories
Decodo (formerly Smartproxy) is categorized as Proxy Networks, Data Extraction, and Web Data Providers
Glassbox is categorized as Customer Journey Mapping, Feedback Analytics, Digital Experience Monitoring (DEM), Product Analytics, Session Replay, Customer Journey Analytics, Heatmap Tools, Mobile App Analytics, Mobile App Optimization, Enterprise Feedback Management, Digital Analytics, Digital Accessibility Platforms, and Digital Accessibility Tools
Reviews
Reviewers' Company Size
Decodo (formerly Smartproxy)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
17.7%
Computer Software
15.7%
Information Technology and Services
9.6%
Computer & Network Security
4.4%
Retail
3.3%
Other
49.3%
Financial Services
37.1%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.5%
Discussions
Decodo (formerly Smartproxy) has no discussions with answers
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
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