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Compare Decagon and Sierra 
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At a Glance
Market Segments
Mid-Market (66.7% of reviews)
Small-Business (45.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Decagon
Star Rating
(18)4.9 out of 5
Market Segments
Mid-Market (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about DecagonSierra
Star Rating
(13)4.3 out of 5
Market Segments
Small-Business (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SierraSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Sierra has a solid star rating of 4.3, but users report that Decagon outshines it with a higher rating of 4.9, indicating a more favorable overall user experience.
- Users on G2 mention that Sierra primarily serves the small-business market, with 45.5% of reviews coming from this segment, while Decagon is favored by the mid-market, capturing 66.7% of its reviews, suggesting a broader appeal for larger organizations.
- Reviewers mention that while Sierra's entry-level pricing is competitive, Decagon's pricing structure is perceived as more aligned with the needs of mid-market users, providing better value for the features offered.
- Users report that Decagon excels in meeting requirements with a score of 9.3 compared to Sierra's 7.9, highlighting Decagon's robust feature set that includes advanced analytics and reporting tools that users find essential.
- G2 users note that Decagon's quality of support is exceptional, scoring 9.7, while Sierra's support, although good at 8.8, does not match the responsiveness and effectiveness reported by Decagon users.
- Users say that Decagon has been a stellar partner in business, achieving a perfect score of 10.0 in this area, while Sierra has room for improvement, indicating that Decagon fosters stronger relationships with its clients.
Pricing
Entry-Level Pricing
Decagon
No pricing availableSierra
No pricing availableFree Trial
Decagon
No trial information availableSierra
No trial information availableRatings
Meets Requirements
9.3
18
7.9
11
Ease of Use
8.9
18
8.5
11
Ease of Setup
9.0
18
8.2
10
Ease of Admin
8.8
14
Not enough data
Quality of Support
9.7
18
8.8
10
Has the product been a good partner in doing business?
10.0
14
Not enough data
Product Direction (% positive)
10.0
17
8.9
11
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.9
11
Not enough data
8.8
8
Not enough data
Interaction
8.3
10
Not enough data
9.3
10
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
9.6
9
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
9.2
8
Not enough data
9.0
8
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
9.4
8
Not enough data
9.6
8
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
10.0
8
Not enough data
9.8
8
Not enough data
9.4
8
Not enough data
9.4
9
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.6
11
Not enough data
8.3
10
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
Support Automation
8.3
8
Not enough data
9.6
9
Not enough data
9.2
10
Not enough data
9.2
10
Not enough data
Generative AI
9.8
7
Not enough data
9.6
8
Not enough data
Customer Support
8.8
7
Not enough data
7.5
6
Not enough data
9.6
9
Not enough data
Automation
8.0
9
Not enough data
9.1
9
Not enough data
8.1
8
Not enough data
Artificial Intelligence
9.0
8
Not enough data
9.2
8
Not enough data
8.9
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Decagon and Sierra are categorized as Bot Platforms
Unique Categories
Decagon is categorized as AI Customer Support Agents, AI Chatbots, Conversational Support, and Customer Service Automation
Sierra is categorized as AI Agents For Business Operations and AI Agent Builders
Reviews
Reviewers' Company Size
Decagon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sierra
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Health, Wellness and Fitness
16.7%
Financial Services
16.7%
Computer Software
16.7%
Wholesale
5.6%
Other
27.8%
Hospital & Health Care
18.2%
Wholesale
9.1%
Research
9.1%
Online Media
9.1%
Market Research
9.1%
Other
45.5%
Alternatives
Discussions
Decagon has no discussions with answers
Sierra has no discussions with answers
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