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At a Glance
Market Segments
Mid-Market (66.7% of reviews)
Mid-Market (48.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 10000 Conversation based pricing
Decagon
Star Rating
(18)4.9 out of 5
Market Segments
Mid-Market (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about DecagonSendbird
Star Rating
(124)4.6 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sendbird excels in data security with a score of 9.4, highlighting its robust encryption features and compliance with industry standards, while Decagon, with a score of 8.6, is noted for having fewer security certifications, which raises some concerns among users.
- Reviewers mention that Decagon shines in customizability, scoring 9.6, allowing for extensive personalization options that cater to specific business needs, whereas Sendbird, with a score of 8.8, offers fewer customization features, which some users find limiting.
- G2 users indicate that Sendbird has a strong quality of support, rated at 9.3, with many praising its responsive customer service and comprehensive documentation, while Decagon, scoring 9.7, is frequently highlighted for its proactive support team that goes above and beyond to assist users.
- Users on G2 report that both products have similar ease of use scores of 9.1, but Sendbird is noted for its intuitive interface that simplifies navigation, while Decagon is appreciated for its streamlined onboarding process that helps new users get started quickly.
- Reviewers mention that Sendbird's API flexibility, rated at 9.2, is a standout feature, allowing for seamless integration with various platforms, while Decagon, scoring a perfect 10.0, is praised for its extensive API documentation and ease of integration, making it a favorite among developers.
- Users say that Decagon's update frequency and utility, with a score of 9.8, is impressive, as it frequently rolls out new features based on user feedback, while Sendbird, with a score of 8.5, is seen as slower in this regard, leading to some frustration among users looking for timely enhancements.
Pricing
Entry-Level Pricing
Decagon
No pricing availableSendbird
Sendbird AI Agent
Contact Us
10000 Conversation based pricing
Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:
- Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team
Free Trial
Decagon
No trial information availableSendbird
Free Trial is available
Ratings
Meets Requirements
9.3
18
9.1
102
Ease of Use
8.9
18
9.2
106
Ease of Setup
9.0
18
9.0
92
Ease of Admin
8.8
14
9.1
58
Quality of Support
9.7
18
9.2
102
Has the product been a good partner in doing business?
10.0
14
9.1
57
Product Direction (% positive)
10.0
17
9.1
104
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.9
11
Not enough data
8.8
8
Not enough data
Interaction
8.3
10
Not enough data
9.3
10
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
9.6
9
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
9.2
8
Not enough data
9.0
8
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
9.4
8
Not enough data
9.6
8
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
10.0
8
Not enough data
9.8
8
Not enough data
9.4
8
Not enough data
9.4
9
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Campaigns
Not enough data
8.0
19
Not enough data
6.9
19
Not enough data
6.7
19
Not enough data
Feature Not Available
Not enough data
7.0
19
Analytics
Not enough data
7.2
19
Not enough data
7.2
19
Optimization
Not enough data
Feature Not Available
Not enough data
7.8
19
Not enough data
7.8
19
Not enough data
6.9
19
Agentic AI - Push Notification
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
7.7
5
Functionality
Not enough data
8.7
68
Not enough data
8.7
68
Not enough data
8.6
64
Support
Not enough data
8.4
67
Not enough data
8.1
65
Not enough data
9.0
67
Conversational Platform
8.6
11
Not enough data
8.3
10
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
Support Automation
8.3
8
Not enough data
9.6
9
Not enough data
9.2
10
Not enough data
9.2
10
Not enough data
Generative AI
9.8
7
Not enough data
9.6
8
Not enough data
Customer Support
8.8
7
Not enough data
7.5
6
Not enough data
9.6
9
Not enough data
Automation
8.0
9
Not enough data
9.1
9
Not enough data
8.1
8
Not enough data
Artificial Intelligence
9.0
8
Not enough data
9.2
8
Not enough data
8.9
9
Not enough data
Generative AI
Not enough data
7.2
6
Not enough data
8.3
6
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.4
39
Not enough data
7.6
39
Not enough data
7.6
32
Communication
Not enough data
Feature Not Available
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
9.2
48
Not enough data
Feature Not Available
Internal Use
Not enough data
8.9
48
Not enough data
8.5
45
Not enough data
8.1
47
Not enough data
8.4
44
Not enough data
8.7
45
Not enough data
8.7
45
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.3
11
Not enough data
8.8
11
Not enough data
8.3
11
Not enough data
8.6
11
Not enough data
8.3
11
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.8
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.9
11
Automation
Not enough data
8.5
12
Not enough data
8.6
11
Not enough data
8.6
12
Autonomy
Not enough data
8.8
11
Not enough data
8.5
11
Not enough data
8.0
11
Not enough data
8.8
11
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Decagon and Sendbird are categorized as AI Customer Support Agents and Bot Platforms
Unique Categories
Sendbird is categorized as Push Notification, Communication Platform as a Service (CPaaS), and Live Chat
Reviews
Reviewers' Company Size
Decagon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sendbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Health, Wellness and Fitness
16.7%
Financial Services
16.7%
Computer Software
16.7%
Wholesale
5.6%
Other
27.8%
Computer Software
13.9%
Health, Wellness and Fitness
11.3%
Real Estate
6.1%
Food & Beverages
6.1%
Consumer Services
6.1%
Other
56.5%
Discussions
Decagon has no discussions with answers
Sendbird has no discussions with answers
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