# Decagon vs Gladly Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gladly excels in user experience, particularly highlighting its intuitive interface that makes it easy to document interactions. Users appreciate how it groups customer communications by individual rather than case number, which enhances follow-up efficiency.
- **Users say** Decagon shines in its AI capabilities, with many praising its performance in automating repetitive tasks. Reviewers noted that the AI allows for deeper data evaluation, making it a valuable tool for teams looking to streamline their customer support processes.
- **According to verified reviews** , Gladly has a significant edge in implementation speed, with users mentioning a smooth onboarding process that integrates well with existing systems. This is particularly beneficial for teams that want to minimize disruption during the transition.
- **Reviewers mention** that Decagon's support team is highly responsive and flexible, which users found crucial during the setup phase. Many noted that the team provided thorough guidance, making the integration into their existing platforms seamless.
- **G2 reviewers highlight** that while Gladly has a higher overall satisfaction score, Decagon's users rate its support quality slightly higher. This suggests that while Gladly offers a more user-friendly experience, Decagon may provide more personalized assistance when needed.
- **Users report** that Gladly's focus on omnichannel support is a standout feature, allowing for effective communication across various platforms. This capability is particularly appreciated by teams that engage with customers through multiple channels, ensuring a cohesive service experience.



| | Decagon | Gladly | 
|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 18 | 1,112 | 
| **Largest Market Segment** | Mid-Market (66.7% of reviews) | Mid-Market (60.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Decagon

Pros:
- Features (12 reviews)
- Implementation Ease (11 reviews)

Cons:
- Missing Features (6 reviews)
- Limited Customization (5 reviews)

### Gladly

Pros:
- Ease of Use (191 reviews)
- Helpful (135 reviews)

Cons:
- Missing Features (40 reviews)
- Complexity (31 reviews)

---
## Ratings Comparison
| Rating | Decagon | Gladly | 
|---|---|---|
  | **Meets Requirements** | 9.3 (18 reviews) | 9.3 (801 reviews) | 
  | **Ease of Use** | 8.9 (18 reviews) | 9.5 (807 reviews) | 
  | **Ease of Setup** | 9.0 (18 reviews) | 9.3 (321 reviews) | 
  | **Ease of Admin** | 8.8 (14 reviews) | 9.2 (177 reviews) | 
  | **Quality of Support** | 9.7 (18 reviews) | 9.4 (764 reviews) | 
  | **Has the product been a good partner in doing business?** | 10.0 (14 reviews) | 9.5 (177 reviews) | 
  | **Product Direction (% positive)** | 10.0 (17 reviews) | 9.4 (769 reviews) | 

---
## Pricing

### Decagon

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Gladly

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Gladly** | 9.0/10 | 394 |

#### Ticket and Case Management

| Feature | Decagon | Gladly | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.2 (200 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 9.2 (205 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 9.2 (217 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 9.1 (211 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 9.1 (176 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 9.2 (199 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 9.3 (200 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 9.3 (212 reviews) ✓ Verified | 

#### Generative AI

| Feature | Decagon | Gladly | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (65 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (66 reviews) | 

#### Agentic AI - Help Desk

| Feature | Decagon | Gladly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (29 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (29 reviews) | 

#### Communication Channels

| Feature | Decagon | Gladly | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.4 (210 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 9.5 (227 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 9.5 (216 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 9.0 (177 reviews) ✓ Verified | 
| **Voice** | Not enough data | 9.1 (206 reviews) ✓ Verified | 

#### Platform

| Feature | Decagon | Gladly | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.2 (142 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.6 (254 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.2 (157 reviews) ✓ Verified | 
| **Integration** | Not enough data | 9.1 (162 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.7 (161 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.2 (159 reviews) ✓ Verified | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | 9.2/10 | 11 |
| **Gladly** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Decagon | Gladly | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | Decagon | Gladly | 
|---|---|---|
| **Reliability** | 8.9 (11 reviews) | Not enough data | 
| **Data Security** | 8.8 (8 reviews) | Not enough data | 

#### Interaction

| Feature | Decagon | Gladly | 
|---|---|---|
| **Complex Query Handling** | 8.3 (10 reviews) | Not enough data | 
| **Natural Conversation** | 9.3 (10 reviews) | Not enough data | 
| **Understanding** | 8.7 (10 reviews) | Not enough data | 
| **Context Management** | 8.7 (10 reviews) | Not enough data | 
| **Customizability** | 9.6 (9 reviews) | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Decagon | Gladly | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | Decagon | Gladly | 
|---|---|---|
| **User Interaction Learning** | 9.2 (8 reviews) | Not enough data | 
| **Error Learning** | 9.0 (8 reviews) | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Decagon | Gladly | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | Decagon | Gladly | 
|---|---|---|
| **Creativity** | 9.4 (8 reviews) | Not enough data | 
| **Content Accuracy** | 9.6 (8 reviews) | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Decagon | Gladly | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | Decagon | Gladly | 
|---|---|---|
| **API Flexibility** | 10.0 (8 reviews) | Not enough data | 
| **Update Frequency and Utility** | 9.8 (8 reviews) | Not enough data | 
| **Cross-Platform Compatibility	** | 9.4 (8 reviews) | Not enough data | 
| **Software Integration** | 9.4 (9 reviews) | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Decagon | Gladly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Decagon | Gladly | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Decagon | Gladly | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Gladly** | 9.0/10 | 468 |

#### Channels

| Feature | Decagon | Gladly | 
|---|---|---|
| **Voice** | Not enough data | 9.4 (424 reviews) | 
| **Social** | Not enough data | 9.2 (356 reviews) | 
| **Web Chat** | Not enough data | 9.4 (391 reviews) | 
| **Mobile SMS** | Not enough data | 9.2 (386 reviews) | 
| **Email** | Not enough data | 9.5 (428 reviews) | 

#### Generative AI

| Feature | Decagon | Gladly | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.6 (146 reviews) | 

#### Functions

| Feature | Decagon | Gladly | 
|---|---|---|
| **Session Routing** | Not enough data | 9.0 (383 reviews) | 
| **Session Queuing** | Not enough data | 9.1 (389 reviews) | 
| **Concurrent Calling** | Not enough data | 9.1 (368 reviews) | 
| **Speech Analytics** | Not enough data | Feature Not Available | 
| **Auto Dialer** | Not enough data | Feature Not Available | 
| **IVR** | Not enough data | 9.0 (344 reviews) | 
| **Inbound Screen Pop** | Not enough data | 9.0 (376 reviews) | 
| **Persistent Data** | Not enough data | 9.1 (366 reviews) | 

#### Agentic AI - Contact Center

| Feature | Decagon | Gladly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (26 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (26 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (26 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (26 reviews) | 

#### Administrative

| Feature | Decagon | Gladly | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 9.4 (394 reviews) | 
| **Administrator Access** | Not enough data | 9.2 (344 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.1 (379 reviews) | 
| **Session Recording** | Not enough data | 9.4 (382 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 9.1 (346 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | 9.0/10 | 11 |
| **Gladly** | 9.0/10 | 348 |

#### Conversational Platform

| Feature | Decagon | Gladly | 
|---|---|---|
| **Personalization** | 8.6 (11 reviews) | 8.9 (301 reviews) | 
| **Omnichannel** | 8.3 (10 reviews) | 9.3 (278 reviews) | 
| **Contextual Engagement** | 8.6 (7 reviews) | 9.1 (276 reviews) | 
| **Proactive Engagement** | 8.3 (7 reviews) | 9.3 (248 reviews) | 

#### Support Automation

| Feature | Decagon | Gladly | 
|---|---|---|
| **Intelligent Routing** | 8.3 (8 reviews) | 9.0 (291 reviews) | 
| **Seamless Escalation** | 9.6 (9 reviews) | 9.1 (284 reviews) | 
| **Transcripts** | 9.2 (10 reviews) | 9.0 (271 reviews) | 
| **Self-Serve Support** | 9.2 (10 reviews) | 9.0 (255 reviews) | 

#### Generative AI

| Feature | Decagon | Gladly | 
|---|---|---|
| **AI Text Generation** | 9.8 (7 reviews) | 8.6 (108 reviews) | 
| **AI Text Summarization** | 9.6 (8 reviews) | 8.8 (108 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | 8.7/10 | 9 |
| **Gladly** | 8.6/10 | 63 |

#### Customer Support

| Feature | Decagon | Gladly | 
|---|---|---|
| **Text** | 8.8 (7 reviews) | 8.7 (57 reviews) | 
| **Speech** | 7.5 (6 reviews) | 8.4 (53 reviews) | 
| **Knowledge Base** | 9.6 (9 reviews) | 8.8 (54 reviews) | 

#### Automation

| Feature | Decagon | Gladly | 
|---|---|---|
| **Ticket Resolution** | 8.0 (9 reviews) | 8.6 (53 reviews) | 
| **Customization** | 9.1 (9 reviews) | 8.8 (56 reviews) | 
| **Intelligent Routing** | 8.1 (8 reviews) | 8.8 (55 reviews) | 

#### Artificial Intelligence

| Feature | Decagon | Gladly | 
|---|---|---|
| **Learning** | 9.0 (8 reviews) | 8.5 (54 reviews) | 
| **Language** | 9.2 (8 reviews) | Feature Not Available | 
| **Conversational AI** | 8.9 (9 reviews) | 8.5 (56 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Gladly** | N/A | N/A |

#### Generative AI

| Feature | Decagon | Gladly | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Decagon | Gladly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Gladly** | 9.0/10 | 447 |

#### Generative AI

| Feature | Decagon | Gladly | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.6 (111 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (113 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.8 (77 reviews) | 

#### Communication

| Feature | Decagon | Gladly | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.4 (329 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 9.2 (356 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 9.2 (298 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 9.3 (306 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.7 (255 reviews) | 

####  Internal Use

| Feature | Decagon | Gladly | 
|---|---|---|
| **Customization ** | Not enough data | 8.6 (254 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 9.2 (319 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.8 (278 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 9.4 (335 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 9.3 (325 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 9.3 (358 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Gladly** | 8.6/10 | 279 |

#### Generative AI

| Feature | Decagon | Gladly | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.9 (82 reviews) | 

#### Self-Service Experience

| Feature | Decagon | Gladly | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.4 (241 reviews) | 
| **Searchable Articles** | Not enough data | 9.2 (226 reviews) | 
| **Community Forums** | Not enough data | 8.8 (191 reviews) | 
| **Mobile Optimization** | Not enough data | 9.0 (197 reviews) | 
| **Personalization** | Not enough data | 9.0 (218 reviews) | 

#### Self-Service Platform

| Feature | Decagon | Gladly | 
|---|---|---|
| **Branding** | Not enough data | 9.3 (212 reviews) | 
| **Automation** | Not enough data | 9.2 (223 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.9 (213 reviews) | 
| **Integrations** | Not enough data | 9.2 (210 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Decagon | Gladly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (19 reviews) | 
| **Multi-step Planning** | Not enough data | 8.1 (19 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (19 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (19 reviews) | 
| **Decision Making** | Not enough data | 8.5 (19 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Gladly** | 9.3/10 | 254 |

#### Generative AI

| Feature | Decagon | Gladly | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (61 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (61 reviews) | 

#### Process

| Feature | Decagon | Gladly | 
|---|---|---|
| **Mentions** | Not enough data | 9.1 (179 reviews) | 
| **Tickets** | Not enough data | 9.4 (196 reviews) | 
| **Macros** | Not enough data | 9.4 (181 reviews) | 

#### Channels

| Feature | Decagon | Gladly | 
|---|---|---|
| **Email** | Not enough data | 9.7 (237 reviews) | 
| **Social** | Not enough data | 9.3 (189 reviews) | 
| **Live Chat** | Not enough data | 9.5 (227 reviews) | 
| **Phone** | Not enough data | 9.3 (225 reviews) | 
| **Text** | Not enough data | 9.5 (227 reviews) | 

#### Insight

| Feature | Decagon | Gladly | 
|---|---|---|
| **Surveys** | Not enough data | 9.0 (197 reviews) | 
| **Reporting** | Not enough data | 9.3 (198 reviews) | 
| **Visitor Activity** | Not enough data | 9.3 (181 reviews) | 
| **Help Desk** | Not enough data | 9.5 (182 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Gladly** | 8.5/10 | 47 |

#### Generative AI

| Feature | Decagon | Gladly | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.4 (45 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (46 reviews) | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Gladly** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Decagon | Gladly | 
|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Decagon | Gladly | 
|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Decagon | Gladly | 
|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Decagon | Gladly | 
|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Gladly** | 8.4/10 | 17 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Decagon | Gladly | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.1 (15 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.5 (14 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.6 (14 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.5 (16 reviews) | 
| **Multilingual Support** | Not enough data | 8.3 (14 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Decagon | Gladly | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.2 (14 reviews) | 
| **Feedback Collection** | Not enough data | 7.7 (13 reviews) | 
| **Escalation Handling** | Not enough data | 8.6 (13 reviews) | 
| **Workflow Optimization** | Not enough data | 8.9 (15 reviews) | 

#### Automation

| Feature | Decagon | Gladly | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.9 (15 reviews) | 
| **Feedback Collection** | Not enough data | 8.0 (14 reviews) | 
| **Document Processing** | Not enough data | 7.3 (14 reviews) | 

#### Autonomy

| Feature | Decagon | Gladly | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.4 (15 reviews) | 
| **Adaptive Responses** | Not enough data | 8.8 (14 reviews) | 
| **Task Execution** | Not enough data | 8.3 (15 reviews) | 
| **Problem Solving** | Not enough data | 8.6 (15 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Decagon** | N/A | N/A |
| **Gladly** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Decagon | Gladly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to Decagon (3):** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)

**Unique to Gladly (6):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Decagon | Gladly | 
|---|---|---|
| **Small-Business** | 16.7% | 22.3% | 
| **Mid-Market** | 66.7% | 60.8% | 
| **Enterprise** | 16.7% | 16.9% | 

### By Industry

#### Decagon

- **Information Technology and Services:** 16.7%
- **Health, Wellness and Fitness:** 16.7%
- **Financial Services:** 16.7%
- **Computer Software:** 16.7%
- **Wholesale:** 5.6%
- **Supermarkets:** 5.6%
- **Retail:** 5.6%
- **Food & Beverages:** 5.6%
- **E-Learning:** 5.6%
- **Consumer Services:** 5.6%

#### Gladly

- **Retail:** 23.6%
- **Consumer Services:** 15.5%
- **Furniture:** 8.9%
- **Apparel & Fashion:** 7.8%
- **Consumer Goods:** 6.4%
- **Health, Wellness and Fitness:** 4.2%
- **Medical Devices:** 2.1%
- **Outsourcing/Offshoring:** 2.1%
- **Cosmetics:** 1.9%
- **Information Technology and Services:** 1.9%
- **Other:** 25.6%

---
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- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)

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## Top Discussions

### Decagon

No discussions available for this product.

### Gladly

- Title: [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) — 2 comments
  > **Top comment:** "Communicating with our clientele"
- Title: [What is the best function of Gladly?](https://www.g2.com/discussions/what-is-the-best-function-of-gladly) — 2 comments, 1 upvote
  > **Top comment:** "The ease of use with customers
"
- Title: [Is there any training environment for gladly](https://www.g2.com/discussions/is-there-any-training-environment-for-gladly) — 2 comments, 1 upvote
  > **Top comment:** "Hi Jerick. Having a "training"  (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training..."
- Title: [What's the best way to connect to our account success rep?](https://www.g2.com/discussions/31961-what-s-the-best-way-to-connect-to-our-account-success-rep) — 2 comments, 1 upvote
  > **Top comment:** "Hi Katheryn, 

Thank you for your note. We will be in touch with you shortly to connect on this. 

Sincerely,
Gladly"
- Title: [Can we get some more Gladly swag? Hoodie? Lol](https://www.g2.com/discussions/30344-can-we-get-some-more-gladly-swag-hoodie-lol) — 2 comments
  > **Top comment:** "Hey John - Thank you for your awesome review. We'll see what we can do! :)

- Team Gladly"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/decagon-vs-gladly)