# Datto RMM vs Zoho Assist Comparison --- ## AI Generated Summary - **G2 reviewers report** that Zoho Assist excels in user experience, with many praising its **intuitive interface** and quick setup process. Users appreciate the ability to easily install the unattended access module, allowing technicians to reconnect with clients seamlessly when they are unavailable. - **According to verified reviews** , Datto RMM shines in its **centralized management and automation capabilities**. Users highlight its effectiveness in monitoring devices and automating maintenance tasks, which simplifies remote support across multiple client environments. - **Users say** that Zoho Assist offers superior performance in remote access features, with reviewers noting the ability to quickly start sessions and manage multiple devices without a steep learning curve. This smooth performance is a significant advantage for technicians needing to resolve issues efficiently. - **Reviewers mention** that while Datto RMM is strong in remote monitoring, it can sometimes lack the **ease of use** found in Zoho Assist. Users have expressed that the learning curve for some of its features can be a bit challenging compared to the more straightforward approach of Zoho Assist. - **G2 reviewers highlight** that Zoho Assist's quality of support is notably higher, with users rating it highly for responsiveness and helpfulness. This is contrasted with Datto RMM, where some users feel that support could be improved, particularly in more complex scenarios. - **According to recent feedback** , both products have their strengths, but Zoho Assist's overall satisfaction ratings are higher, reflecting a more positive user experience. Users appreciate the small client footprint and the minimal fuss involved in connecting to clients, which enhances productivity. | | Datto RMM | Zoho Assist | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | | **Total Reviews** | 781 | 708 | | **Largest Market Segment** | Small-Business (63.4% of reviews) | Small-Business (71.6% of reviews) | | **Entry Level Price** | No pricing available | $0 1 Remote Support Technician and 5 Unattended Computers | --- ## Top Pros & Cons ### Datto RMM Pros: - Ease of Use (82 reviews) - Automation (60 reviews) Cons: - Remote Access Issues (42 reviews) - Slow Performance (25 reviews) ### Zoho Assist Pros: - Ease of Use (138 reviews) - Remote Access (96 reviews) Cons: - Remote Access Issues (30 reviews) - Feature Limitations (21 reviews) --- ## Ratings Comparison | Rating | Datto RMM | Zoho Assist | |---|---|---| | **Meets Requirements** | 8.9 (661 reviews) | 9.2 (586 reviews) | | **Ease of Use** | 8.8 (738 reviews) | 9.3 (601 reviews) | | **Ease of Setup** | 8.7 (647 reviews) | 9.3 (518 reviews) | | **Ease of Admin** | 8.9 (502 reviews) | 9.3 (416 reviews) | | **Quality of Support** | 8.4 (598 reviews) | 9.0 (493 reviews) | | **Has the product been a good partner in doing business?** | 9.0 (475 reviews) | 9.2 (400 reviews) | | **Product Direction (% positive)** | 9.1 (655 reviews) | 9.4 (569 reviews) | --- ## Pricing ### Datto RMM #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Zoho Assist #### Entry-Level Pricing Plan: Free Edition (free plan, free forever) Price: $0 1 Remote Support Technician and 5 Unattended Computers Description: 1 Simultaneous Session Key Features: - Instant Chat - Desktop App - UAC Compatible [Browse all 6 editions](https://www.g2.com/products/zoho-assist/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Team Collaboration | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **Zoho Assist** | N/A | N/A | #### Communication | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Status Updates** | Not enough data | Not enough data | | **Instant Messaging** | Not enough data | Not enough data | | **Activity Feed** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Comments and Voting** | Not enough data | Not enough data | | **Discussions** | Not enough data | Not enough data | | **User Directory** | Not enough data | Not enough data | | **Online Status of Coworkers** | Not enough data | Not enough data | #### Content Management | Feature | Datto RMM | Zoho Assist | |---|---|---| | **File Sharing** | Not enough data | Not enough data | | **Document Collaboration** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | | **Surveys** | Not enough data | Not enough data | #### Productivity Tools | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Task Management** | Not enough data | Not enough data | | **Calendar** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Mobile** | Not enough data | Not enough data | | **Multi-Language Support** | Not enough data | Not enough data | #### Administration | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Moderation** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 8.0/10 | 598 | | **Zoho Assist** | N/A | N/A | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Device Management** | 9.2 (567 reviews) | Not enough data | | **Asset Management** | 8.8 (40 reviews) | Not enough data | | **ITIL Policy Compliance** | 8.0 (31 reviews) | Not enough data | #### Monitoring and Management | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Remote Monitoring** | 9.2 (565 reviews) | Not enough data | | **Asset Tracking** | 8.5 (533 reviews) | Not enough data | | **Application Deployment** | 8.5 (539 reviews) | Not enough data | | **Patch Management** | 8.6 (563 reviews) | Not enough data | | **Asset Tracking** | 8.5 (30 reviews) | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Workflow Management** | 8.8 (41 reviews) | Not enough data | #### Service Management | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Remote Access** | 8.8 (563 reviews) | Not enough data | | **Service Management (Issue Prioritization)** | 8.7 (40 reviews) | Not enough data | | **Ticketing** | 7.5 (35 reviews) | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Autonomous Task Execution** | 7.4 (31 reviews) | Not enough data | | **Multi-step Planning** | 6.9 (28 reviews) | Not enough data | | **Cross-system Integration** | 8.1 (37 reviews) | Not enough data | | **Adaptive Learning** | 7.0 (27 reviews) | Not enough data | | **Natural Language Interaction** | 6.7 (25 reviews) | Not enough data | | **Proactive Assistance** | 6.7 (25 reviews) | Not enough data | | **Decision Making** | 6.7 (26 reviews) | Not enough data | ### Screen Sharing | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **Zoho Assist** | 7.7/10 | 54 | #### Presenter Tools | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Live Preview** | Not enough data | 7.6 (45 reviews) | | **Notifications Blocker** | Not enough data | 6.9 (43 reviews) | | **Remote Control** | Not enough data | 8.5 (44 reviews) | | **Switch Presenter** | Not enough data | 7.8 (43 reviews) | #### Conferencing Options | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Group Live Chat** | Not enough data | 7.8 (44 reviews) | | **Audio Conferencing** | Not enough data | 7.5 (46 reviews) | | **Video Conferencing** | Not enough data | 7.4 (46 reviews) | #### Application Tools | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Password Protection** | Not enough data | 8.1 (40 reviews) | | **Recording** | Not enough data | 7.8 (42 reviews) | | **In-Browser Application** | Not enough data | 8.8 (47 reviews) | #### Agentic AI - Screen Sharing | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Decision Making** | Not enough data | 6.3 (22 reviews) | ### ServiceNow Store Apps | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **Zoho Assist** | N/A | N/A | #### ServiceNow Apps | Feature | Datto RMM | Zoho Assist | |---|---|---| | **ServiceNow Integration** | Not enough data | Not enough data | | **Value** | Not enough data | Not enough data | #### Agentic AI - ServiceNow Store Apps | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 7.7/10 | 485 | | **Zoho Assist** | 8.4/10 | 282 | #### Administration | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Screen Sharing** | 8.7 (475 reviews) | 9.3 (238 reviews) | | **File Sharing** | 8.3 (476 reviews) | 8.6 (201 reviews) | | **Session Recording** | 7.2 (455 reviews) | 8.3 (173 reviews) | | **Unattended Remote Access** | 8.5 (467 reviews) | 9.4 (230 reviews) | | **Multi - Session Handling** | 8.5 (461 reviews) | 8.5 (180 reviews) | | **Multi-Monitor Support** | 8.6 (469 reviews) | 8.6 (185 reviews) | #### Maintenance | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Remote Reboot** | 9.1 (473 reviews) | 8.6 (185 reviews) | | **Remote Printing** | 7.1 (444 reviews) | 8.2 (163 reviews) | #### Communication | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Text Chat** | 8.0 (460 reviews) | 8.5 (182 reviews) | | **VoIP** | 6.0 (431 reviews) | 7.3 (146 reviews) | | **Video Conference Call** | 5.9 (428 reviews) | 7.1 (148 reviews) | | **Screen Annotations** | 6.6 (431 reviews) | 7.8 (148 reviews) | #### Security | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Data Encryption** | 7.8 (439 reviews) | 8.7 (162 reviews) | | **Compliance** | 8.1 (447 reviews) | 8.8 (152 reviews) | #### Device Support | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Mobile Device Access** | 6.1 (437 reviews) | 8.3 (171 reviews) | | **Multi-Platform Support** | 7.6 (447 reviews) | 8.9 (181 reviews) | | **Cross-Platform** | 7.7 (447 reviews) | 8.8 (172 reviews) | #### Performance | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Reporting** | 8.2 (458 reviews) | 8.4 (166 reviews) | ### Co-Browsing | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **Zoho Assist** | 8.8/10 | 9 | #### Administration | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Access Control** | Not enough data | 8.9 (9 reviews) | | **Web Page Navigation** | Not enough data | 8.8 (8 reviews) | | **Real Time Assistance** | Not enough data | 8.8 (8 reviews) | #### Security | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Data Security** | Not enough data | 8.8 (8 reviews) | | **Data Masking** | Not enough data | 8.5 (8 reviews) | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 7.0/10 | 265 | | **Zoho Assist** | N/A | N/A | #### Generative AI | Feature | Datto RMM | Zoho Assist | |---|---|---| | **AI Text Summarization** | 7.0 (264 reviews) | Not enough data | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **Zoho Assist** | N/A | N/A | #### System Control | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Remote Desktop | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **Zoho Assist** | 8.5/10 | 264 | #### Administration | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Usage Information** | Not enough data | Feature Not Available | | **Integrations** | Not enough data | 8.3 (196 reviews) | | **Diagnostics** | Not enough data | 8.2 (196 reviews) | | **Session Recording** | Not enough data | 8.1 (176 reviews) | | **Session Transfer** | Not enough data | 8.2 (175 reviews) | | **Unattended Access** | Not enough data | 9.2 (225 reviews) | | **File Sharing** | Not enough data | 8.6 (208 reviews) | #### Platform | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Cross-Platform Access** | Not enough data | 8.7 (202 reviews) | | **Mobile Device Access** | Not enough data | 8.3 (190 reviews) | | **Applications Management** | Not enough data | Feature Not Available | | **Remote Device Control** | Not enough data | 9.2 (217 reviews) | #### Security | Feature | Datto RMM | Zoho Assist | |---|---|---| | **Remote Wipe** | Not enough data | Feature Not Available | | **Device Management** | Not enough data | Feature Not Available | | **Device Enrollment** | Not enough data | 8.4 (163 reviews) | --- ## Categories **Shared Categories (1):** [Remote Support Software](https://www.g2.com/categories/remote-support) **Unique to Datto RMM (3):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) **Unique to Zoho Assist (4):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Co-Browsing Software](https://www.g2.com/categories/co-browsing) --- ## Reviewer Demographics ### By Company Size | Segment | Datto RMM | Zoho Assist | |---|---|---| | **Small-Business** | 63.4% | 71.6% | | **Mid-Market** | 32.9% | 23.2% | | **Enterprise** | 3.8% | 5.2% | ### By Industry #### Datto RMM - **Information Technology and Services:** 44.8% - **Computer & Network Security:** 23.8% - **Computer Networking:** 2.1% - **Manufacturing:** 2.0% - **Hospital & Health Care:** 2.0% - **Consulting:** 1.8% - **Financial Services:** 1.7% - **Accounting:** 1.5% - **Construction:** 1.5% - **Computer Software:** 1.3% - **Other:** 17.6% #### Zoho Assist - **Information Technology and Services:** 26.3% - **Computer & Network Security:** 7.4% - **Computer Software:** 5.9% - **Computer Networking:** 2.6% - **Consulting:** 2.4% - **Retail:** 2.4% - **Non-Profit Organization Management:** 2.3% - **Computer Hardware:** 2.1% - **Education Management:** 2.1% - **Automotive:** 2.0% - **Other:** 44.5% --- ## Alternatives ### Alternatives to Datto RMM - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4026 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1209 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (561 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (502 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1123 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1094 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (349 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews) ### Alternatives to Zoho Assist - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4026 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (517 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1099 reviews) - [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (660 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews) - [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews) --- ## Top Discussions ### Datto RMM - Title: [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) — 2 comments > **Top comment:** "Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to..." - Title: [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) — 2 comments > **Top comment:** "datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to..." ### Zoho Assist - Title: [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) — 7 comments, 1 upvote > **Top comment:** "Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I..." - Title: [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) — 1 comment > **Top comment:** "Remote Support Software" - Title: [Is there an app that runs where I ca connect with my account without using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) — 1 comment, 1 upvote > **Top comment:** "Comment deleted by user." - Title: [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) — 1 comment, 1 upvote > **Top comment:** "Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/datto-rmm-vs-zoho-assist)