# Datto RMM vs Symantec Endpoint Management Comparison --- ## AI Generated Summary - **G2 reviewers report** that Datto RMM excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Symantec Endpoint Management. Users appreciate its intuitive interface and the ability to manage multiple devices efficiently, with one user highlighting the "level of administration you are able to reach if you need to manage many devices." - **According to verified reviews** , Datto RMM has a much larger volume of recent feedback, with 19 reviews in the last 90 days compared to none for Symantec Endpoint Management. This suggests that Datto RMM is actively used and continuously evolving based on user input, which can be crucial for potential buyers looking for a reliable solution. - **Users say** that Datto RMM's ease of use is a standout feature, with many praising its straightforward tools and functionalities. One user noted, "easy to use and tools that work fine," indicating that daily operations are smooth and user-friendly, which can be a significant advantage for teams with varying technical expertise. - **Reviewers mention** that while Symantec Endpoint Management is efficient and provides good protection against malware, it may not match the versatility of Datto RMM. Users appreciate its central management capabilities, but some find it less adaptable for diverse environments compared to Datto's robust scripting and deployment features. - **G2 reviewers highlight** that Datto RMM's implementation process is quick and intuitive, making it easier for teams to get started. Users have specifically pointed out the ability to "create a script and deploy it to all the different sites across the USA," showcasing its scalability and flexibility for businesses with multiple locations. - **According to recent user feedback** , while Symantec Endpoint Management offers a variety of deployment options (on-premises, cloud, or hybrid), some users feel that it lacks the same level of user engagement and satisfaction as Datto RMM. This could be a deciding factor for organizations looking for a more interactive and responsive support experience. | | Datto RMM | Symantec Endpoint Management | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.2 out of 5 | | **Total Reviews** | 757 | 38 | | **Largest Market Segment** | Small-Business (62.4% of reviews) | Mid-Market (52.8% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Datto RMM Pros: - Ease of Use (82 reviews) - Automation (60 reviews) Cons: - Remote Access Issues (42 reviews) - Slow Performance (25 reviews) ### Symantec Endpoint Management **Not enough data** --- ## Ratings Comparison | Rating | Datto RMM | Symantec Endpoint Management | |---|---|---| | **Meets Requirements** | 8.9 (661 reviews) | 8.8 (27 reviews) | | **Ease of Use** | 8.8 (719 reviews) | 8.3 (27 reviews) | | **Ease of Setup** | 8.7 (628 reviews) | 8.2 (15 reviews) | | **Ease of Admin** | 8.9 (501 reviews) | 8.2 (16 reviews) | | **Quality of Support** | 8.4 (598 reviews) | 8.8 (26 reviews) | | **Has the product been a good partner in doing business?** | 9.0 (474 reviews) | 8.2 (15 reviews) | | **Product Direction (% positive)** | 9.1 (655 reviews) | 8.7 (27 reviews) | --- ## Pricing ### Datto RMM #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Symantec Endpoint Management #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 8.0/10 | 579 | | **Symantec Endpoint Management** | N/A | N/A | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | Datto RMM | Symantec Endpoint Management | |---|---|---| | **Device Management** | 9.2 (559 reviews) | Not enough data | | **Asset Management** | 8.7 (38 reviews) | Not enough data | | **ITIL Policy Compliance** | 7.9 (30 reviews) | Not enough data | #### Monitoring and Management | Feature | Datto RMM | Symantec Endpoint Management | |---|---|---| | **Remote Monitoring** | 9.2 (557 reviews) | Not enough data | | **Asset Tracking** | 8.5 (533 reviews) | Not enough data | | **Application Deployment** | 8.5 (538 reviews) | Not enough data | | **Patch Management** | 8.6 (552 reviews) | Not enough data | | **Asset Tracking** | 8.5 (30 reviews) | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | Datto RMM | Symantec Endpoint Management | |---|---|---| | **Workflow Management** | 8.9 (35 reviews) | Not enough data | #### Service Management | Feature | Datto RMM | Symantec Endpoint Management | |---|---|---| | **Remote Access** | 8.8 (553 reviews) | Not enough data | | **Service Management (Issue Prioritization)** | 8.6 (38 reviews) | Not enough data | | **Ticketing** | 7.3 (33 reviews) | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | Datto RMM | Symantec Endpoint Management | |---|---|---| | **Autonomous Task Execution** | 7.3 (30 reviews) | Not enough data | | **Multi-step Planning** | 6.9 (28 reviews) | Not enough data | | **Cross-system Integration** | 7.7 (31 reviews) | Not enough data | | **Adaptive Learning** | 7.0 (27 reviews) | Not enough data | | **Natural Language Interaction** | 6.7 (25 reviews) | Not enough data | | **Proactive Assistance** | 6.7 (25 reviews) | Not enough data | | **Decision Making** | 6.7 (26 reviews) | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 7.7/10 | 484 | | **Symantec Endpoint Management** | N/A | N/A | #### Administration | Feature | Datto RMM | Symantec Endpoint Management | |---|---|---| | **Screen Sharing** | 8.7 (474 reviews) | Not enough data | | **File Sharing** | 8.3 (476 reviews) | Not enough data | | **Session Recording** | 7.2 (455 reviews) | Not enough data | | **Unattended Remote Access** | 8.5 (467 reviews) | Not enough data | | **Multi - Session Handling** | 8.5 (461 reviews) | Not enough data | | **Multi-Monitor Support** | 8.6 (469 reviews) | Not enough data | #### Maintenance | Feature | Datto RMM | Symantec Endpoint Management | |---|---|---| | **Remote Reboot** | 9.1 (473 reviews) | Not enough data | | **Remote Printing** | 7.1 (444 reviews) | Not enough data | #### Communication | Feature | Datto RMM | Symantec Endpoint Management | |---|---|---| | **Text Chat** | 8.0 (460 reviews) | Not enough data | | **VoIP** | 6.0 (431 reviews) | Not enough data | | **Video Conference Call** | 5.9 (428 reviews) | Not enough data | | **Screen Annotations** | 6.6 (431 reviews) | Not enough data | #### Security | Feature | Datto RMM | Symantec Endpoint Management | |---|---|---| | **Data Encryption** | 7.8 (439 reviews) | Not enough data | | **Compliance** | 8.1 (447 reviews) | Not enough data | #### Device Support | Feature | Datto RMM | Symantec Endpoint Management | |---|---|---| | **Mobile Device Access** | 6.1 (437 reviews) | Not enough data | | **Multi-Platform Support** | 7.6 (447 reviews) | Not enough data | | **Cross-Platform** | 7.7 (447 reviews) | Not enough data | #### Performance | Feature | Datto RMM | Symantec Endpoint Management | |---|---|---| | **Reporting** | 8.2 (458 reviews) | Not enough data | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 7.0/10 | 265 | | **Symantec Endpoint Management** | N/A | N/A | #### Generative AI | Feature | Datto RMM | Symantec Endpoint Management | |---|---|---| | **AI Text Summarization** | 7.0 (264 reviews) | Not enough data | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **Symantec Endpoint Management** | N/A | N/A | #### System Control | Feature | Datto RMM | Symantec Endpoint Management | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | Datto RMM | Symantec Endpoint Management | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | Datto RMM | Symantec Endpoint Management | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Patch Management Software](https://www.g2.com/categories/patch-management), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) **Unique to Datto RMM (2):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support) --- ## Reviewer Demographics ### By Company Size | Segment | Datto RMM | Symantec Endpoint Management | |---|---|---| | **Small-Business** | 62.4% | 13.9% | | **Mid-Market** | 33.7% | 52.8% | | **Enterprise** | 3.9% | 33.3% | ### By Industry #### Datto RMM - **Information Technology and Services:** 45.0% - **Computer & Network Security:** 23.4% - **Computer Networking:** 2.2% - **Manufacturing:** 2.0% - **Hospital & Health Care:** 2.0% - **Financial Services:** 1.8% - **Consulting:** 1.6% - **Accounting:** 1.5% - **Construction:** 1.5% - **Computer Software:** 1.2% - **Other:** 17.8% #### Symantec Endpoint Management - **Information Technology and Services:** 8.3% - **Automotive:** 5.6% - **Banking:** 5.6% - **Computer & Network Security:** 5.6% - **Computer Hardware:** 5.6% - **Health, Wellness and Fitness:** 5.6% - **Legal Services:** 5.6% - **Real Estate:** 5.6% - **Wireless:** 2.8% - **Aviation & Aerospace:** 2.8% - **Other:** 47.2% --- ## Alternatives ### Alternatives to Datto RMM - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3933 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1132 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (553 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (500 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1028 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews) ### Alternatives to Symantec Endpoint Management - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) — 4.3/5 stars (742 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1132 reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) — 4.6/5 stars (1083 reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1338 reviews) - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) — 4.7/5 stars (405 reviews) - [PDQ Deploy & Inventory](https://www.g2.com/products/pdq-deploy-inventory/reviews) — 4.8/5 stars (274 reviews) - [Absolute Secure Endpoint](https://www.g2.com/products/absolute-secure-endpoint/reviews) — 4.6/5 stars (408 reviews) - [Patch My PC](https://www.g2.com/products/patch-my-pc/reviews) — 4.8/5 stars (730 reviews) --- ## Top Discussions ### Datto RMM - Title: [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) — 2 comments > **Top comment:** "Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to..." - Title: [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) — 2 comments > **Top comment:** "datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to..." ### Symantec Endpoint Management No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/datto-rmm-vs-symantec-endpoint-management)