# Datto RMM vs Splashtop Remote Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Splashtop Remote Support excels in **ease of use** , with users highlighting its straightforward deployment on PCs and smooth remote connections. Many appreciate the ability to view multiple monitors and share files seamlessly, making it a favorite for small businesses.
- **Users say** that Datto RMM offers robust **administrative capabilities** , particularly for managing multiple devices across various locations. Reviewers commend its scripting feature, which allows for efficient deployment of updates and configurations, making it ideal for larger organizations.
- **According to verified reviews** , Splashtop Remote Support stands out for its **affordability** , with users noting significant cost savings compared to competitors like LogMeIn Rescue. This pricing advantage, combined with its comprehensive features, makes it an attractive option for budget-conscious teams.
- **Reviewers mention** that while Datto RMM has a solid overall performance, it sometimes falls short in **user experience** compared to Splashtop. Users have pointed out that the interface can be less intuitive, which may lead to a steeper learning curve for new users.
- **G2 reviewers highlight** that Splashtop Remote Support's **customer support** is highly rated, with many users praising the responsiveness and helpfulness of the support team. This level of service contributes to a positive overall experience, especially for those who may need assistance during setup or troubleshooting.
- **Users say** that Datto RMM provides excellent **patch management** capabilities, with a higher satisfaction score in this area compared to Splashtop. Reviewers appreciate the automated patch deployment features, which help maintain security and compliance across their devices.



| | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 757 | 254 | 
| **Largest Market Segment** | Small-Business (62.5% of reviews) | Small-Business (60.3% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $22.00 1 Concurrent technician seat | 

---
## Top Pros & Cons

### Datto RMM

Pros:
- Ease of Use (82 reviews)
- Automation (60 reviews)

Cons:
- Remote Access Issues (42 reviews)
- Slow Performance (25 reviews)

### Splashtop Remote Support

Pros:
- Ease of Use (56 reviews)
- Remote Access (47 reviews)

Cons:
- Remote Access Issues (15 reviews)
- Missing Features (9 reviews)

---
## Ratings Comparison
| Rating | Datto RMM | Splashtop Remote Support | 
|---|---|---|
  | **Meets Requirements** | 8.9 (661 reviews) | 9.5 (201 reviews) | 
  | **Ease of Use** | 8.8 (720 reviews) | 9.5 (201 reviews) | 
  | **Ease of Setup** | 8.7 (629 reviews) | 9.4 (172 reviews) | 
  | **Ease of Admin** | 8.9 (501 reviews) | 9.4 (157 reviews) | 
  | **Quality of Support** | 8.4 (598 reviews) | 9.3 (162 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (474 reviews) | 9.5 (151 reviews) | 
  | **Product Direction (% positive)** | 9.1 (655 reviews) | 9.3 (189 reviews) | 

---
## Pricing

### Datto RMM

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Splashtop Remote Support

#### Entry-Level Pricing

Plan: Splashtop Remote Support

Price: Starting at $22.00 1 Concurrent technician seat

Description: An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution

Key Features:
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management 

[Browse all 3 editions](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 8.0/10 | 580 |
| **Splashtop Remote Support** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Device Management** | 9.2 (559 reviews) | Not enough data | 
| **Asset Management** | 8.8 (39 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 7.9 (30 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Remote Monitoring** | 9.2 (558 reviews) | Not enough data | 
| **Asset Tracking** | 8.5 (533 reviews) | Not enough data | 
| **Application Deployment** | 8.5 (538 reviews) | Not enough data | 
| **Patch Management** | 8.6 (553 reviews) | Not enough data | 
| **Asset Tracking** | 8.5 (30 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Workflow Management** | 8.8 (36 reviews) | Not enough data | 

#### Service Management

| Feature | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Remote Access** | 8.8 (553 reviews) | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.6 (39 reviews) | Not enough data | 
| **Ticketing** | 7.3 (33 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (28 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (32 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (25 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (25 reviews) | Not enough data | 
| **Decision Making** | 6.7 (26 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 7.7/10 | 484 |
| **Splashtop Remote Support** | 8.3/10 | 79 |

#### Administration

| Feature | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Screen Sharing** | 8.7 (474 reviews) | 9.4 (71 reviews) | 
| **File Sharing** | 8.3 (476 reviews) | 8.9 (63 reviews) | 
| **Session Recording** | 7.2 (455 reviews) | 8.6 (60 reviews) | 
| **Unattended Remote Access** | 8.5 (467 reviews) | 9.2 (67 reviews) | 
| **Multi - Session Handling** | 8.5 (461 reviews) | 8.7 (59 reviews) | 
| **Multi-Monitor Support** | 8.6 (469 reviews) | 9.0 (68 reviews) | 

#### Maintenance

| Feature | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Remote Reboot** | 9.1 (473 reviews) | 8.7 (60 reviews) | 
| **Remote Printing** | 7.1 (444 reviews) | 7.9 (52 reviews) | 

#### Communication 

| Feature | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Text Chat** | 8.0 (460 reviews) | 8.7 (58 reviews) | 
| **VoIP** | 6.0 (431 reviews) | 5.8 (48 reviews) | 
| **Video Conference Call** | 5.9 (428 reviews) | 5.3 (46 reviews) | 
| **Screen Annotations** | 6.6 (431 reviews) | 6.9 (49 reviews) | 

#### Security

| Feature | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Data Encryption** | 7.8 (439 reviews) | 8.6 (57 reviews) | 
| **Compliance** | 8.1 (447 reviews) | 8.5 (56 reviews) | 

#### Device Support

| Feature | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Mobile Device Access** | 6.1 (437 reviews) | 8.7 (57 reviews) | 
| **Multi-Platform Support** | 7.6 (447 reviews) | 9.1 (58 reviews) | 
| **Cross-Platform** | 7.7 (447 reviews) | 8.8 (58 reviews) | 

#### Performance

| Feature | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Reporting** | 8.2 (458 reviews) | 7.9 (51 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 7.0/10 | 265 |
| **Splashtop Remote Support** | N/A | N/A |

#### Generative AI

| Feature | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **AI Text Summarization** | 7.0 (264 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Splashtop Remote Support** | 7.3/10 | 78 |

#### Incident Management

| Feature | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | Feature Not Available | 
| **Ticket Prioritization** | Not enough data | 6.6 (18 reviews) | 
| **Ticket Notifications** | Not enough data | 6.9 (17 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (25 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | Feature Not Available | 

#### Reporting

| Feature | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Dashboards** | Not enough data | 8.0 (21 reviews) | 
| **Time Tracking** | Not enough data | Feature Not Available | 
| **Surveys** | Not enough data | Feature Not Available | 

#### Access & Usability

| Feature | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Mobile** | Not enough data | 8.8 (50 reviews) | 
| **Self Service** | Not enough data | Feature Not Available | 
| **Active Directory** | Not enough data | 7.0 (19 reviews) | 
| **Multi-Channel Access** | Not enough data | 7.7 (19 reviews) | 

#### Agentic AI - Service Desk

| Feature | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 6.7 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 6.5 (8 reviews) | 
| **Decision Making** | Not enough data | 6.5 (8 reviews) | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Splashtop Remote Support** | N/A | N/A |

#### System Control

| Feature | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to Datto RMM (2):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management)

**Unique to Splashtop Remote Support (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Datto RMM | Splashtop Remote Support | 
|---|---|---|
| **Small-Business** | 62.5% | 60.3% | 
| **Mid-Market** | 33.6% | 36.0% | 
| **Enterprise** | 3.9% | 3.8% | 

### By Industry

#### Datto RMM

- **Information Technology and Services:** 45.1%
- **Computer & Network Security:** 23.4%
- **Computer Networking:** 2.2%
- **Manufacturing:** 2.0%
- **Hospital & Health Care:** 2.0%
- **Financial Services:** 1.8%
- **Consulting:** 1.6%
- **Accounting:** 1.5%
- **Construction:** 1.5%
- **Computer Software:** 1.2%
- **Other:** 17.7%

#### Splashtop Remote Support

- **Information Technology and Services:** 23.4%
- **Computer & Network Security:** 7.4%
- **Computer Software:** 7.4%
- **Construction:** 3.9%
- **Accounting:** 3.5%
- **Hospital & Health Care:** 3.0%
- **Non-Profit Organization Management:** 3.0%
- **Retail:** 3.0%
- **Higher Education:** 2.6%
- **Telecommunications:** 2.6%
- **Other:** 40.3%

---
## Alternatives

### Alternatives to Datto RMM

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3933 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1131 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (553 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (500 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1028 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)

### Alternatives to Splashtop Remote Support

- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3933 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1131 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (692 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)

---
## Top Discussions

### Datto RMM

- Title: [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) — 2 comments
  > **Top comment:** "Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to..."
- Title: [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) — 2 comments
  > **Top comment:** "datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to..."

### Splashtop Remote Support

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/datto-rmm-vs-splashtop-inc-splashtop-remote-support)