# Datto RMM vs SolarWinds DameWare Remote Support Comparison --- ## AI Generated Summary - **G2 reviewers report** that Datto RMM excels in overall user satisfaction, reflected in its higher G2 Score of 80.04 compared to SolarWinds DameWare Remote Support's score of 50.87. This suggests that users find Datto RMM to be a more reliable choice for their remote management needs. - **Users say** that Datto RMM's ability to create and deploy scripts across multiple sites is a standout feature, making it particularly useful for managing numerous devices efficiently. In contrast, while SolarWinds DameWare Remote Support offers fast issue resolution, it may not provide the same level of administrative control across diverse environments. - **Reviewers mention** that SolarWinds DameWare Remote Support is praised for its **unattended support** capabilities, allowing technicians to resolve issues without interrupting end users. This feature is highlighted as a significant advantage for those who prioritize minimal disruption during support sessions. - **According to verified reviews** , Datto RMM is noted for its user-friendly interface and effective tools, which contribute to a smoother experience for users managing multiple devices. Meanwhile, SolarWinds DameWare Remote Support is also recognized for its ease of use, but it faces challenges in matching the comprehensive functionality that Datto RMM offers. - **Users highlight** that SolarWinds DameWare Remote Support is relatively lightweight and easy to maintain, making it a versatile option for mid-market businesses. However, Datto RMM's focus on small businesses and its extensive feature set may provide a more tailored experience for users in that segment. - **Reviewers note** that while both products have similar scores for ease of setup and administration, Datto RMM's higher quality of support rating suggests that users may find more reliable assistance when needed. This can be crucial for businesses that require prompt and effective support for their remote management solutions. | | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | | **Total Reviews** | 759 | 68 | | **Largest Market Segment** | Small-Business (62.6% of reviews) | Mid-Market (50.0% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Datto RMM Pros: - Ease of Use (85 reviews) - Automation (58 reviews) Cons: - Remote Access Issues (36 reviews) - Slow Performance (24 reviews) ### SolarWinds DameWare Remote Support Pros: - Ease of Use (2 reviews) - Affordable (1 reviews) --- ## Ratings Comparison | Rating | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Meets Requirements** | 8.9 (661 reviews) | 9.1 (60 reviews) | | **Ease of Use** | 8.8 (722 reviews) | 9.0 (60 reviews) | | **Ease of Setup** | 8.7 (631 reviews) | 8.8 (41 reviews) | | **Ease of Admin** | 8.9 (502 reviews) | 9.0 (40 reviews) | | **Quality of Support** | 8.4 (598 reviews) | 8.2 (48 reviews) | | **Has the product been a good partner in doing business?** | 9.0 (475 reviews) | 8.7 (38 reviews) | | **Product Direction (% positive)** | 9.1 (655 reviews) | 7.1 (57 reviews) | --- ## Pricing ### Datto RMM #### Entry-Level Pricing No pricing available #### Free Trial Yes ### SolarWinds DameWare Remote Support #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 7.9/10 | 582 | | **SolarWinds DameWare Remote Support** | N/A | N/A | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Device Management** | 9.2 (561 reviews) | Not enough data | | **Asset Management** | 8.8 (39 reviews) | Not enough data | | **ITIL Policy Compliance** | 7.9 (30 reviews) | Not enough data | #### Monitoring and Management | Feature | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Remote Monitoring** | 9.2 (560 reviews) | Not enough data | | **Asset Tracking** | 8.5 (533 reviews) | Not enough data | | **Application Deployment** | 8.5 (539 reviews) | Not enough data | | **Patch Management** | 8.6 (554 reviews) | Not enough data | | **Asset Tracking** | 8.5 (30 reviews) | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Workflow Management** | 8.7 (38 reviews) | Not enough data | #### Service Management | Feature | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Remote Access** | 8.8 (555 reviews) | Not enough data | | **Service Management (Issue Prioritization)** | 8.7 (40 reviews) | Not enough data | | **Ticketing** | 7.3 (33 reviews) | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Autonomous Task Execution** | 7.3 (30 reviews) | Not enough data | | **Multi-step Planning** | 6.9 (28 reviews) | Not enough data | | **Cross-system Integration** | 7.8 (32 reviews) | Not enough data | | **Adaptive Learning** | 7.0 (27 reviews) | Not enough data | | **Natural Language Interaction** | 6.7 (25 reviews) | Not enough data | | **Proactive Assistance** | 6.7 (25 reviews) | Not enough data | | **Decision Making** | 6.7 (26 reviews) | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 7.7/10 | 484 | | **SolarWinds DameWare Remote Support** | 7.7/10 | 6 | #### Administration | Feature | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Screen Sharing** | 8.7 (474 reviews) | 8.3 (5 reviews) | | **File Sharing** | 8.3 (476 reviews) | Not enough data | | **Session Recording** | 7.2 (455 reviews) | Not enough data | | **Unattended Remote Access** | 8.5 (467 reviews) | 8.0 (5 reviews) | | **Multi - Session Handling** | 8.5 (461 reviews) | 7.3 (5 reviews) | | **Multi-Monitor Support** | 8.6 (469 reviews) | 7.3 (5 reviews) | #### Maintenance | Feature | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Remote Reboot** | 9.1 (473 reviews) | Not enough data | | **Remote Printing** | 7.1 (444 reviews) | Feature Not Available | #### Communication | Feature | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Text Chat** | 8.0 (460 reviews) | Not enough data | | **VoIP** | 6.0 (431 reviews) | Feature Not Available | | **Video Conference Call** | 5.9 (428 reviews) | Feature Not Available | | **Screen Annotations** | 6.6 (431 reviews) | Feature Not Available | #### Security | Feature | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Data Encryption** | 7.8 (439 reviews) | Not enough data | | **Compliance** | 8.1 (447 reviews) | Not enough data | #### Device Support | Feature | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Mobile Device Access** | 6.1 (437 reviews) | Not enough data | | **Multi-Platform Support** | 7.6 (447 reviews) | Not enough data | | **Cross-Platform** | 7.7 (447 reviews) | Not enough data | #### Performance | Feature | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Reporting** | 8.2 (458 reviews) | Feature Not Available | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 7.0/10 | 265 | | **SolarWinds DameWare Remote Support** | N/A | N/A | #### Generative AI | Feature | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **AI Text Summarization** | 7.0 (264 reviews) | Not enough data | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **SolarWinds DameWare Remote Support** | N/A | N/A | #### System Control | Feature | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Remote Desktop | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **SolarWinds DameWare Remote Support** | 8.6/10 | 19 | #### Administration | Feature | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Usage Information** | Not enough data | 9.1 (15 reviews) | | **Integrations** | Not enough data | 8.7 (13 reviews) | | **Diagnostics** | Not enough data | 8.7 (15 reviews) | | **Session Recording** | Not enough data | 7.1 (7 reviews) | | **Session Transfer** | Not enough data | Feature Not Available | | **Unattended Access** | Not enough data | 9.4 (17 reviews) | | **File Sharing** | Not enough data | Feature Not Available | #### Platform | Feature | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Cross-Platform Access** | Not enough data | 8.8 (13 reviews) | | **Mobile Device Access** | Not enough data | Feature Not Available | | **Applications Management** | Not enough data | Feature Not Available | | **Remote Device Control** | Not enough data | 9.6 (19 reviews) | #### Security | Feature | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Remote Wipe** | Not enough data | 7.2 (6 reviews) | | **Device Management** | Not enough data | Feature Not Available | | **Device Enrollment** | Not enough data | Feature Not Available | --- ## Categories **Shared Categories (1):** [Remote Support Software](https://www.g2.com/categories/remote-support) **Unique to Datto RMM (3):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) **Unique to SolarWinds DameWare Remote Support (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop) --- ## Reviewer Demographics ### By Company Size | Segment | Datto RMM | SolarWinds DameWare Remote Support | |---|---|---| | **Small-Business** | 62.6% | 14.7% | | **Mid-Market** | 33.6% | 50.0% | | **Enterprise** | 3.9% | 35.3% | ### By Industry #### Datto RMM - **Information Technology and Services:** 45.2% - **Computer & Network Security:** 23.3% - **Computer Networking:** 2.2% - **Manufacturing:** 2.0% - **Hospital & Health Care:** 2.0% - **Financial Services:** 1.8% - **Consulting:** 1.6% - **Accounting:** 1.5% - **Construction:** 1.5% - **Computer Software:** 1.2% - **Other:** 17.7% #### SolarWinds DameWare Remote Support - **Information Technology and Services:** 11.8% - **Education Management:** 7.4% - **Government Administration:** 5.9% - **Automotive:** 4.4% - **Oil & Energy:** 4.4% - **Financial Services:** 4.4% - **Airlines/Aviation:** 2.9% - **Banking:** 2.9% - **Computer & Network Security:** 2.9% - **Computer Software:** 2.9% - **Other:** 50.0% --- ## Alternatives ### Alternatives to Datto RMM - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3959 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1040 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews) ### Alternatives to SolarWinds DameWare Remote Support - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3959 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews) - [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews) - [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (640 reviews) --- ## Top Discussions ### Datto RMM - Title: [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) — 2 comments > **Top comment:** "Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to..." - Title: [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) — 2 comments > **Top comment:** "datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to..." ### SolarWinds DameWare Remote Support No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/datto-rmm-vs-solarwinds-dameware-remote-support)