# Datto RMM vs Remote Utilities Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Datto RMM excels in overall user satisfaction, reflected in its higher ratings and a substantial number of recent reviews. Users appreciate its ability to create scripts and deploy them across multiple sites, making it a powerful tool for managing numerous devices efficiently.
- **Users say** that Remote Utilities stands out for its **affordability** , offering a free version for up to 10 computers. This feature is particularly appealing for small businesses, with reviewers highlighting its seamless connection and user-friendly interface, making remote access quick and easy.
- **Reviewers mention** that Datto RMM provides a robust level of administration, which is crucial for IT professionals managing various devices. The ease of use and the effectiveness of its tools are frequently praised, indicating that it meets the needs of users who require comprehensive management capabilities.
- **According to verified reviews** , Remote Utilities shines in its **remote printing** feature, which users find particularly valuable. One reviewer noted that this functionality works like a charm, setting it apart from other platforms that struggle with similar tasks.
- **G2 reviewers highlight** that while Remote Utilities has a strong ease of setup, Datto RMM also offers a user-friendly experience, though it may not be as intuitive as Remote Utilities for some users. This balance suggests that both products cater to different user preferences when it comes to onboarding.
- **Users express** that Datto RMM's quality of support is commendable, with a score that reflects its effectiveness in assisting users. In contrast, Remote Utilities has received mixed feedback regarding support, indicating that while it has its strengths, there may be areas for improvement in customer service.



| | Datto RMM | Remote Utilities | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 757 | 18 | 
| **Largest Market Segment** | Small-Business (62.5% of reviews) | Small-Business (66.7% of reviews) | 
| **Entry Level Price** | No pricing available | Free 1 User | 

---
## Top Pros & Cons

### Datto RMM

Pros:
- Ease of Use (82 reviews)
- Automation (60 reviews)

Cons:
- Remote Access Issues (42 reviews)
- Slow Performance (25 reviews)

### Remote Utilities

Pros:
- Ease of Use (1 reviews)
- Easy Access (1 reviews)


---
## Ratings Comparison
| Rating | Datto RMM | Remote Utilities | 
|---|---|---|
  | **Meets Requirements** | 8.9 (661 reviews) | 8.6 (15 reviews) | 
  | **Ease of Use** | 8.8 (720 reviews) | 8.1 (15 reviews) | 
  | **Ease of Setup** | 8.7 (629 reviews) | 8.8 (7 reviews) | 
  | **Ease of Admin** | 8.9 (501 reviews) | Not enough data | 
  | **Quality of Support** | 8.4 (598 reviews) | 7.7 (13 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (474 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.1 (655 reviews) | 8.2 (13 reviews) | 

---
## Pricing

### Datto RMM

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Remote Utilities

#### Entry-Level Pricing

Plan: FREE

Price: Free 1 User

Key Features:
- All features
- Connection alert window on the remote side
- 10 remote PCs per user or organization

[Browse all 4 editions](https://www.g2.com/products/remote-utilities/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 8.0/10 | 580 |
| **Remote Utilities** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | Remote Utilities | 
|---|---|---|
| **Device Management** | 9.2 (559 reviews) | Not enough data | 
| **Asset Management** | 8.8 (39 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 7.9 (30 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Datto RMM | Remote Utilities | 
|---|---|---|
| **Remote Monitoring** | 9.2 (558 reviews) | Not enough data | 
| **Asset Tracking** | 8.5 (533 reviews) | Not enough data | 
| **Application Deployment** | 8.5 (538 reviews) | Not enough data | 
| **Patch Management** | 8.6 (553 reviews) | Not enough data | 
| **Asset Tracking** | 8.5 (30 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | Remote Utilities | 
|---|---|---|
| **Workflow Management** | 8.8 (36 reviews) | Not enough data | 

#### Service Management

| Feature | Datto RMM | Remote Utilities | 
|---|---|---|
| **Remote Access** | 8.8 (553 reviews) | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.6 (39 reviews) | Not enough data | 
| **Ticketing** | 7.3 (33 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | Remote Utilities | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (28 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (32 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (25 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (25 reviews) | Not enough data | 
| **Decision Making** | 6.7 (26 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 7.7/10 | 484 |
| **Remote Utilities** | 8.6/10 | 7 |

#### Administration

| Feature | Datto RMM | Remote Utilities | 
|---|---|---|
| **Screen Sharing** | 8.7 (474 reviews) | 7.8 (6 reviews) | 
| **File Sharing** | 8.3 (476 reviews) | 8.6 (6 reviews) | 
| **Session Recording** | 7.2 (455 reviews) | 8.0 (5 reviews) | 
| **Unattended Remote Access** | 8.5 (467 reviews) | 9.2 (6 reviews) | 
| **Multi - Session Handling** | 8.5 (461 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.6 (469 reviews) | Not enough data | 

#### Maintenance

| Feature | Datto RMM | Remote Utilities | 
|---|---|---|
| **Remote Reboot** | 9.1 (473 reviews) | Not enough data | 
| **Remote Printing** | 7.1 (444 reviews) | 9.7 (5 reviews) | 

#### Communication 

| Feature | Datto RMM | Remote Utilities | 
|---|---|---|
| **Text Chat** | 8.0 (460 reviews) | 8.3 (6 reviews) | 
| **VoIP** | 6.0 (431 reviews) | Not enough data | 
| **Video Conference Call** | 5.9 (428 reviews) | Feature Not Available | 
| **Screen Annotations** | 6.6 (431 reviews) | Feature Not Available | 

#### Security

| Feature | Datto RMM | Remote Utilities | 
|---|---|---|
| **Data Encryption** | 7.8 (439 reviews) | Not enough data | 
| **Compliance** | 8.1 (447 reviews) | 9.3 (5 reviews) | 

#### Device Support

| Feature | Datto RMM | Remote Utilities | 
|---|---|---|
| **Mobile Device Access** | 6.1 (437 reviews) | Feature Not Available | 
| **Multi-Platform Support** | 7.6 (447 reviews) | Not enough data | 
| **Cross-Platform** | 7.7 (447 reviews) | 8.1 (6 reviews) | 

#### Performance

| Feature | Datto RMM | Remote Utilities | 
|---|---|---|
| **Reporting** | 8.2 (458 reviews) | Feature Not Available | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 7.0/10 | 265 |
| **Remote Utilities** | N/A | N/A |

#### Generative AI

| Feature | Datto RMM | Remote Utilities | 
|---|---|---|
| **AI Text Summarization** | 7.0 (264 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Remote Utilities** | N/A | N/A |

#### System Control

| Feature | Datto RMM | Remote Utilities | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Datto RMM | Remote Utilities | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Datto RMM | Remote Utilities | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Remote Utilities** | 8.1/10 | 9 |

#### Administration

| Feature | Datto RMM | Remote Utilities | 
|---|---|---|
| **Usage Information** | Not enough data | 7.8 (9 reviews) | 
| **Integrations** | Not enough data | Feature Not Available | 
| **Diagnostics** | Not enough data | Feature Not Available | 
| **Session Recording** | Not enough data | 8.3 (8 reviews) | 
| **Session Transfer** | Not enough data | Feature Not Available | 
| **Unattended Access** | Not enough data | 7.8 (9 reviews) | 
| **File Sharing** | Not enough data | 8.5 (9 reviews) | 

#### Platform

| Feature | Datto RMM | Remote Utilities | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.5 (8 reviews) | 
| **Mobile Device Access** | Not enough data | Feature Not Available | 
| **Applications Management** | Not enough data | Feature Not Available | 
| **Remote Device Control** | Not enough data | 7.8 (9 reviews) | 

#### Security

| Feature | Datto RMM | Remote Utilities | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.0 (9 reviews) | 
| **Device Management** | Not enough data | Feature Not Available | 
| **Device Enrollment** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to Datto RMM (3):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management)

**Unique to Remote Utilities (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)


---
## Reviewer Demographics

### By Company Size

| Segment | Datto RMM | Remote Utilities | 
|---|---|---|
| **Small-Business** | 62.5% | 66.7% | 
| **Mid-Market** | 33.6% | 11.1% | 
| **Enterprise** | 3.9% | 22.2% | 

### By Industry

#### Datto RMM

- **Information Technology and Services:** 45.1%
- **Computer & Network Security:** 23.4%
- **Computer Networking:** 2.2%
- **Manufacturing:** 2.0%
- **Hospital & Health Care:** 2.0%
- **Financial Services:** 1.8%
- **Consulting:** 1.6%
- **Accounting:** 1.5%
- **Construction:** 1.5%
- **Computer Software:** 1.2%
- **Other:** 17.7%

#### Remote Utilities

- **Information Technology and Services:** 16.7%
- **Computer Software:** 11.1%
- **Civic & Social Organization:** 11.1%
- **Telecommunications:** 5.6%
- **Restaurants:** 5.6%
- **Professional Training & Coaching:** 5.6%
- **Primary/Secondary Education:** 5.6%
- **Photography:** 5.6%
- **Industrial Automation:** 5.6%
- **Higher Education:** 5.6%
- **Other:** 22.2%

---
## Alternatives

### Alternatives to Datto RMM

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3937 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (554 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (500 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1030 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)

### Alternatives to Remote Utilities

- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3937 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (636 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (692 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)

---
## Top Discussions

### Datto RMM

- Title: [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) — 2 comments
  > **Top comment:** "Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to..."
- Title: [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) — 2 comments
  > **Top comment:** "datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to..."

### Remote Utilities

- Title: [What is Remote Utilities host used for?](https://www.g2.com/discussions/what-is-remote-utilities-host-used-for) — 2 comments
  > **Top comment:** "It's a great tool for remote accessing other machines that are unattended. It also allows for file transfer. Very useful when working remotely or when..."
- Title: [How Remote Utilities work?](https://www.g2.com/discussions/how-remote-utilities-work) — 1 comment
  > **Top comment:** "Remote Utilities works by installing a Host module on a remote computer for unattended access or an Agent module for spontaneous support, enabling a user..."
- Title: [What is remote control Utilities?](https://www.g2.com/discussions/what-is-remote-control-utilities) — 1 comment
  > **Top comment:** "Remote Control Utilities refers to our product, Remote Utilities, which is a versatile remote control software allowing users to access and manage remote..."
- Title: [What are the features of remote access?](https://www.g2.com/discussions/remote-utilities-what-are-the-features-of-remote-access) — 1 comment
  > **Top comment:** "The features of Remote Access in Remote Utilities include secure and seamless connection to remote desktops, file transfer, unattended and attended access..."
- Title: [How can I connect to multiple computers at same time?](https://www.g2.com/discussions/36664-how-can-i-connect-to-multiple-computers-at-same-time) — 1 comment, 1 upvote
  > **Top comment:** "Hi Rafael, 

With Remote Utilities, you can connect to multiple computers simultaneously by opening multiple Full Control view tabs. Each tab represents a..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/datto-rmm-vs-remote-utilities)