Compare Datto RMM and Remote Utilities 
At a Glance
Market Segments
Small-Business (62.6% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
No pricing available
Free 1 User
Datto RMM
Star Rating
(731)4.5 out of 5
Market Segments
Small-Business (62.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMRemote Utilities
Star Rating
(18)4.2 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Datto RMM excels in overall user satisfaction, reflected in its higher ratings and a substantial number of recent reviews. Users appreciate its ability to create scripts and deploy them across multiple sites, making it a powerful tool for managing numerous devices efficiently.
- Users say that Remote Utilities stands out for its affordability, offering a free version for up to 10 computers. This feature is particularly appealing for small businesses, with reviewers highlighting its seamless connection and user-friendly interface, making remote access quick and easy.
- Reviewers mention that Datto RMM provides a robust level of administration, which is crucial for IT professionals managing various devices. The ease of use and the effectiveness of its tools are frequently praised, indicating that it meets the needs of users who require comprehensive management capabilities.
- According to verified reviews, Remote Utilities shines in its remote printing feature, which users find particularly valuable. One reviewer noted that this functionality works like a charm, setting it apart from other platforms that struggle with similar tasks.
- G2 reviewers highlight that while Remote Utilities has a strong ease of setup, Datto RMM also offers a user-friendly experience, though it may not be as intuitive as Remote Utilities for some users. This balance suggests that both products cater to different user preferences when it comes to onboarding.
- Users express that Datto RMM's quality of support is commendable, with a score that reflects its effectiveness in assisting users. In contrast, Remote Utilities has received mixed feedback regarding support, indicating that while it has its strengths, there may be areas for improvement in customer service.
Pricing
Entry-Level Pricing
Datto RMM
No pricing availableRemote Utilities
FREE
Free
1 User
- All features
- Connection alert window on the remote side
- 10 remote PCs per user or organization
Free Trial
Datto RMM
Free Trial is available
Remote Utilities
Free Trial is available
Ratings
Meets Requirements
8.9
658
8.6
15
Ease of Use
8.9
703
8.1
15
Ease of Setup
8.8
611
8.8
7
Ease of Admin
8.9
504
Not enough data
Quality of Support
8.4
595
7.7
13
Has the product been a good partner in doing business?
9.0
477
Not enough data
Product Direction (% positive)
9.1
655
8.2
13
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
9.1
551
Not enough data
8.8
36
Not enough data
7.9
30
Not enough data
Monitoring and Management
9.2
546
Not enough data
8.5
534
Not enough data
8.5
533
Not enough data
8.6
541
Not enough data
8.5
30
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
31
Not enough data
Service Management
8.8
540
Not enough data
8.3
31
Not enough data
7.3
33
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.2
29
Not enough data
6.9
28
Not enough data
7.4
28
Not enough data
7.0
27
Not enough data
6.7
25
Not enough data
6.7
25
Not enough data
6.7
26
Not enough data
Administration
8.7
475
7.8
6
8.3
476
8.6
6
7.2
456
8.0
5
8.5
467
9.2
6
8.5
462
Not enough data
8.6
470
Not enough data
Maintenance
9.1
473
Not enough data
7.1
445
9.7
5
Communication
8.0
461
8.3
6
6.0
432
Not enough data
5.9
429
Feature Not Available
6.5
432
Feature Not Available
Security
7.8
440
Not enough data
8.1
448
9.3
5
Device Support
6.1
438
Feature Not Available
7.6
448
Not enough data
7.7
448
8.1
6
Performance
8.2
458
Feature Not Available
Generative AI
7.0
264
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
7.8
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
8
Not enough data
Feature Not Available
Not enough data
7.8
9
Not enough data
8.5
9
Platform
Not enough data
8.5
8
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.8
9
Security
Not enough data
8.0
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Datto RMM and Remote Utilities are categorized as Remote Support
Unique Categories
Datto RMM is categorized as Remote Monitoring & Management (RMM), Patch Management, and Endpoint Management
Remote Utilities is categorized as Remote Desktop
Reviews
Reviewers' Company Size
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Remote Utilities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
44.5%
Computer & Network Security
23.7%
Computer Networking
2.2%
Manufacturing
2.1%
Hospital & Health Care
2.1%
Other
25.5%
Information Technology and Services
16.7%
Computer Software
11.1%
Civic & Social Organization
11.1%
Telecommunications
5.6%
Restaurants
5.6%
Other
50.0%
Discussions
What is datto RMM used for?
2 Comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 Comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
What is Remote Utilities host used for?
2 Comments
CS
Remote Utilities Host is primarily used for unattended access as it can run as a service and restart with Windows, allowing IT professionals or other users...Read more
Can I use Remote Utilities for legal requisitions?
1 Comment
CS
Yes, Remote Utilities can be used for legal requisitions, provided it is utilized in compliance with applicable laws and regulations, ensuring proper...Read more
What is remote control Utilities?
1 Comment
CS
Remote Control Utilities refers to our product, Remote Utilities, which is a versatile remote control software allowing users to access and manage remote...Read more
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