# Datto RMM, Pulseway vs Atera Comparison

| | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 759 | 123 | 1,145 | 
| **Largest Market Segment** | Small-Business (62.6% of reviews) | Small-Business (51.3% of reviews) | Small-Business (58.0% of reviews) | 
| **Entry Level Price** | No pricing available | from $39 Tier based pricing  | Free Trial | 

---
## Top Pros & Cons

### Datto RMM

Pros:
- Ease of Use (85 reviews)
- Automation (58 reviews)

Cons:
- Remote Access Issues (36 reviews)
- Slow Performance (24 reviews)

### Pulseway

Pros:
- Intuitive (9 reviews)
- Easy Setup (8 reviews)

Cons:
- Limited Features (4 reviews)
- Limited Compatibility (3 reviews)

### Atera

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

---
## Ratings Comparison
| Rating | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (661 reviews) | 9.0 (109 reviews) | 8.8 (911 reviews) | 
  | **Ease of Use** | 8.8 (722 reviews) | 9.1 (109 reviews) | 9.2 (1019 reviews) | 
  | **Ease of Setup** | 8.7 (631 reviews) | 9.0 (100 reviews) | 9.2 (870 reviews) | 
  | **Ease of Admin** | 8.9 (502 reviews) | 9.2 (90 reviews) | 9.0 (592 reviews) | 
  | **Quality of Support** | 8.4 (598 reviews) | 9.0 (103 reviews) | 9.0 (865 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (475 reviews) | 9.3 (89 reviews) | 9.2 (584 reviews) | 
  | **Product Direction (% positive)** | 9.1 (655 reviews) | 9.0 (107 reviews) | 9.4 (893 reviews) | 

---
## Pricing

### Datto RMM

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Pulseway

#### Entry-Level Pricing

Plan: Business 

Price: from $39 Tier based pricing 

Description: From 20 Monitored Systems

Key Features:
- Remote Monitoring and Management
- Instant Alerts 
- Native Mobile Apps

[Learn more about Pulseway](https://www.g2.com/products/pulseway/reviews)

#### Free Trial

Yes

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Pulseway** | N/A | N/A |
| **Atera** | 8.0/10 | 344 |

#### Ticket and Case Management

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 8.6 (305 reviews) | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.6 (304 reviews) | 
| **Workflow** | Not enough data | Not enough data | 8.5 (302 reviews) | 
| **Response Automation** | Not enough data | Not enough data | 8.3 (295 reviews) | 
| **SLA Management** | Not enough data | Not enough data | 8.2 (287 reviews) | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.3 (292 reviews) | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.3 (292 reviews) | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.2 (286 reviews) | 

#### Generative AI

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.2 (236 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.3 (237 reviews) | 

#### Agentic AI - Help Desk

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.2 (31 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.4 (31 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.4 (31 reviews) | 

#### Communication Channels

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 8.2 (289 reviews) | 
| **Email to Case** | Not enough data | Not enough data | 8.7 (287 reviews) | 
| **Chat/Live Support** | Not enough data | Not enough data | 8.1 (283 reviews) | 
| **Social Integration** | Not enough data | Not enough data | 6.4 (269 reviews) | 
| **Voice** | Not enough data | Not enough data | 6.2 (266 reviews) | 

#### Platform

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 7.2 (296 reviews) | 
| **Customization ** | Not enough data | Not enough data | 7.8 (306 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.4 (304 reviews) | 
| **Integration** | Not enough data | Not enough data | 8.1 (307 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.2 (312 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.5 (307 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Pulseway** | N/A | N/A |
| **Atera** | 8.1/10 | 180 |

#### Administration

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Change Management** | Not enough data | Not enough data | 8.1 (155 reviews) | 
| **Asset Management** | Not enough data | Not enough data | 8.3 (159 reviews) | 
| **Reports & Analytics** | Not enough data | Not enough data | 8.7 (162 reviews) | 

#### Service Desk

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Help Desk** | Not enough data | Not enough data | 8.6 (159 reviews) | 
| **Incident Reports** | Not enough data | Not enough data | 8.3 (155 reviews) | 
| **Process Workflow** | Not enough data | Not enough data | 8.4 (154 reviews) | 

#### Management

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 8.6 (153 reviews) | 
| **Administration Console** | Not enough data | Not enough data | 8.9 (154 reviews) | 
| **Access Management** | Not enough data | Not enough data | 8.7 (150 reviews) | 
| **Asset Management** | Not enough data | Not enough data | 8.4 (150 reviews) | 
| **Policy Dictation** | Not enough data | Not enough data | 8.1 (145 reviews) | 

#### Functionality

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | 8.5 (157 reviews) | 
| **Performance Logging** | Not enough data | Not enough data | 8.5 (150 reviews) | 
| **Alerting** | Not enough data | Not enough data | 8.8 (155 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.7 (153 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.4 (20 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.8 (20 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.9 (20 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 6.8 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.4 (20 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.1 (20 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.3 (19 reviews) | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Pulseway** | 9.7/10 | 7 |
| **Atera** | N/A | N/A |

#### Compatibility 

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **File Server Backup** | Not enough data | 9.7 (5 reviews) | Not enough data | 
| **Database Server Backup** | Not enough data | 9.0 (5 reviews) | Not enough data | 
| **Virtual Machines** | Not enough data | 9.7 (5 reviews) | Not enough data | 
| **Repository Models** | Not enough data | 9.7 (5 reviews) | Not enough data | 

#### Management

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Continuous Backup** | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **Disaster Recovery** | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **Storage Capacity** | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **Remote Backup** | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **Activity Monitoring** | Not enough data | 10.0 (6 reviews) | Not enough data | 

#### Compliance

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Security Standards** | Not enough data | 10.0 (7 reviews) | Not enough data | 
| **Cloud Data Protection** | Not enough data | 9.7 (6 reviews) | Not enough data | 
| **Data Deduplication** | Not enough data | 9.7 (5 reviews) | Not enough data | 

#### Agentic AI - Server Backup

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Pulseway** | 9.4/10 | 6 |
| **Atera** | N/A | N/A |

#### Functionality

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Real-time Sync** | Not enough data | 10.0 (6 reviews) | Not enough data | 
| **Storage Capacity** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Remote Backup** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Versioning** | Not enough data | 10.0 (6 reviews) | Not enough data | 
| **Mobile Backup Application** | Not enough data | 7.5 (6 reviews) | Not enough data | 

#### Compatibility 

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Disk Backup** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Local Backup** | Not enough data | 7.8 (6 reviews) | Not enough data | 
| **Storage Formats** | Not enough data | 10.0 (5 reviews) | Not enough data | 

#### Management

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **File Sharing** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Security Standards** | Not enough data | 10.0 (6 reviews) | Not enough data | 
| **Encrypted Storage** | Not enough data | 10.0 (5 reviews) | Not enough data | 

#### Agentic AI - Online Backup

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 7.9/10 | 582 |
| **Pulseway** | 8.8/10 | 61 |
| **Atera** | 8.2/10 | 765 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Device Management** | 9.2 (561 reviews) | 9.3 (54 reviews) ✓ Verified | 8.9 (629 reviews) ✓ Verified | 
| **Asset Management** | 8.8 (39 reviews) | Not enough data | 8.2 (94 reviews) | 
| **ITIL Policy Compliance** | 7.9 (30 reviews) | Not enough data | 7.9 (70 reviews) | 

#### Monitoring and Management

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Remote Monitoring** | 9.2 (560 reviews) | 9.4 (59 reviews) ✓ Verified | 9.1 (652 reviews) ✓ Verified | 
| **Asset Tracking** | 8.5 (533 reviews) | 8.5 (45 reviews) | 8.3 (546 reviews) ✓ Verified | 
| **Application Deployment** | 8.5 (539 reviews) | 8.8 (50 reviews) ✓ Verified | 8.3 (550 reviews) ✓ Verified | 
| **Patch Management** | 8.6 (554 reviews) | 9.1 (56 reviews) ✓ Verified | 8.7 (621 reviews) ✓ Verified | 
| **Asset Tracking** | 8.5 (30 reviews) | Not enough data | 8.2 (77 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Workflow Management** | 8.7 (38 reviews) | 8.1 (6 reviews) | 8.7 (105 reviews) | 

#### Service Management

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Remote Access** | 8.8 (555 reviews) | 8.9 (57 reviews) ✓ Verified | 9.1 (626 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | 8.7 (40 reviews) | 8.3 (5 reviews) | 8.8 (89 reviews) | 
| **Ticketing** | 7.3 (33 reviews) | Not enough data | 8.8 (128 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.3 (30 reviews) | Not enough data | 8.0 (98 reviews) | 
| **Multi-step Planning** | 6.9 (28 reviews) | Not enough data | 7.4 (77 reviews) | 
| **Cross-system Integration** | 7.8 (32 reviews) | Not enough data | 7.9 (84 reviews) | 
| **Adaptive Learning** | 7.0 (27 reviews) | Not enough data | 7.6 (77 reviews) | 
| **Natural Language Interaction** | 6.7 (25 reviews) | Not enough data | 7.8 (78 reviews) | 
| **Proactive Assistance** | 6.7 (25 reviews) | Not enough data | 7.6 (83 reviews) | 
| **Decision Making** | 6.7 (26 reviews) | Not enough data | 7.4 (77 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Pulseway** | N/A | N/A |
| **Atera** | 7.5/10 | 36 |

#### Scope

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | Not enough data | 7.0 (32 reviews) | 
| **Multi-OS Support** | Not enough data | Not enough data | 7.9 (34 reviews) | 

#### Security

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Reporting and Alerts** | Not enough data | Not enough data | 8.0 (34 reviews) | 
| **Endpoint Protection** | Not enough data | Not enough data | 7.3 (32 reviews) | 
| **Remote Wiping** | Not enough data | Not enough data | 5.7 (27 reviews) | 

#### Management

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Device Enrollment** | Not enough data | Not enough data | 8.0 (28 reviews) | 
| **Device Configuration** | Not enough data | Not enough data | 7.7 (27 reviews) | 
| **Device Compliance** | Not enough data | Not enough data | 7.5 (26 reviews) | 
| **Usage Information** | Not enough data | Not enough data | 7.9 (29 reviews) | 
| **Data Separation** | Not enough data | Not enough data | 6.1 (25 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (11 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.5 (10 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.7 (10 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.0 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.9 (11 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.0 (11 reviews) | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Pulseway** | 9.4/10 | 19 |
| **Atera** | 8.1/10 | 308 |

#### Functionality

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Performance Monitoring** | Not enough data | 9.7 (16 reviews) | 8.9 (284 reviews) | 
| **Alerting** | Not enough data | 9.7 (19 reviews) | 8.9 (290 reviews) | 
| **Improvement Suggestions** | Not enough data | 9.2 (16 reviews) | 8.2 (272 reviews) | 
| **Multi-Network Capability** | Not enough data | 9.9 (15 reviews) | 8.6 (263 reviews) | 

#### Monitoring - Network Monitoring

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Not enough data | 8.2 (34 reviews) | 
| **Automated Network Discovery** | Not enough data | Not enough data | 8.6 (38 reviews) | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 8.9 (35 reviews) | 

#### Management

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Performance Baseline** | Not enough data | 9.4 (15 reviews) | 8.4 (259 reviews) | 
| **Data Visualization** | Not enough data | 9.2 (16 reviews) | 8.4 (261 reviews) | 
| **Path Analysis** | Not enough data | 8.8 (15 reviews) | 7.9 (248 reviews) | 

#### Analytics - Network Monitoring

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Not enough data | 8.1 (33 reviews) | 
| **Packet & Flow Analysis** | Not enough data | Not enough data | 7.9 (33 reviews) | 

#### Security - Network Monitoring

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Not enough data | 8.5 (34 reviews) | 
| **Zero Trust and Identity Management** | Not enough data | Not enough data | 7.8 (35 reviews) | 
| **Integrated Network Security** | Not enough data | Not enough data | 8.2 (34 reviews) | 

#### Network Performance - Network Monitoring

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Not enough data | 8.2 (33 reviews) | 
| **Automated Tasks Routing** | Not enough data | Not enough data | 8.1 (34 reviews) | 

#### AI Automation - Network Monitoring

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Not enough data | 7.7 (32 reviews) | 
| **Self-Healing Networks** | Not enough data | Not enough data | 7.4 (32 reviews) | 
| **Predictive Network Maintenance** | Not enough data | Not enough data | 7.4 (32 reviews) | 

#### Agentic AI - Network Monitoring

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.6 (28 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.6 (27 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.6 (28 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.3 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.5 (28 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.4 (28 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.6 (28 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Pulseway** | 8.3/10 | 19 |
| **Atera** | N/A | N/A |

#### Monitoring

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Constant Monitoring** | Not enough data | 9.8 (18 reviews) | Not enough data | 
| **Timely Alerts** | Not enough data | 9.7 (17 reviews) | Not enough data | 
| **TIcket Accuracy** | Not enough data | 9.2 (15 reviews) | Not enough data | 
| **AI Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Management Tools

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Ticket Assignment** | Not enough data | 8.7 (13 reviews) | Not enough data | 
| **Standardization** | Not enough data | 9.6 (13 reviews) | Not enough data | 
| **Lifecycle Visualization** | Not enough data | 9.2 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 5.0 (7 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 5.0 (7 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Pulseway** | N/A | N/A |
| **Atera** | 7.9/10 | 19 |

#### Functionality

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Artificial Intelligence** | Not enough data | Not enough data | 8.8 (7 reviews) | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Systems Monitoring** | Not enough data | Not enough data | 8.3 (6 reviews) | 

#### Issue Resolution

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Root Cause Identification** | Not enough data | Not enough data | 7.0 (5 reviews) | 
| **Proactive Identification** | Not enough data | Not enough data | 8.3 (7 reviews) | 
| **Resolution Guidance** | Not enough data | Not enough data | 6.9 (6 reviews) | 

#### Management

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **System Integration** | Not enough data | Not enough data | 8.3 (6 reviews) | 
| **Alerting** | Not enough data | Not enough data | Feature Not Available | 
| **Reporting** | Not enough data | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Server Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Pulseway** | 8.9/10 | 37 |
| **Atera** | N/A | N/A |

#### Visibility 

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Dashboards and Visualizations** | Not enough data | 8.6 (34 reviews) | Not enough data | 
| **Alerts and Notifications** | Not enough data | 9.5 (35 reviews) | Not enough data | 
| **Reporting** | Not enough data | 8.7 (33 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Multi-Server Management** | Not enough data | 9.0 (33 reviews) | Not enough data | 
| **Automation** | Not enough data | 8.9 (28 reviews) | Not enough data | 
| **Performance Baseline** | Not enough data | 8.3 (30 reviews) | Not enough data | 
| **Real-Time Monitoring** | Not enough data | 9.4 (35 reviews) | Not enough data | 
| **Immediate Alert Notification** | Not enough data | 9.7 (35 reviews) | Not enough data | 
| **Proactive Server Monitoring Software** | Not enough data | 9.1 (32 reviews) | Not enough data | 

#### Cloud environment support

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Server Monitoring For Cloud Deployments** | Not enough data | 7.9 (26 reviews) | Not enough data | 
| **Software Scaling** | Not enough data | 8.5 (30 reviews) | Not enough data | 

#### Agentic AI - Server Monitoring

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Pulseway** | N/A | N/A |
| **Atera** | 7.9/10 | 234 |

#### Asset Inventory

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 8.8 (224 reviews) | 
| **Software Asset Inventory** | Not enough data | Not enough data | 8.8 (216 reviews) | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 7.8 (208 reviews) | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 7.1 (204 reviews) | 
| **Asset Discovery** | Not enough data | Not enough data | 7.9 (213 reviews) | 

#### Generative AI

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.2 (193 reviews) | 
| **AI Text Generation** | Not enough data | Not enough data | 7.1 (190 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.1 (29 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.8 (29 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.0 (29 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.6 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.9 (28 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.9 (29 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.7 (29 reviews) | 

#### Management

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 8.8 (217 reviews) | 
| **Asset Policy Management** | Not enough data | Not enough data | 8.1 (207 reviews) | 
| **Risk Management** | Not enough data | Not enough data | 7.6 (205 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.0 (212 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Pulseway** | N/A | N/A |
| **Atera** | 9.4/10 | 12 |

#### Responses

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 9.8 (8 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 9.0 (8 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 9.1 (9 reviews) | 

#### Automation - AI Agents

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Feature Not Available | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Feature Not Available | 
| **Lead Generation** | Not enough data | Not enough data | Feature Not Available | 
| **Document Processing** | Not enough data | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Not enough data | Feature Not Available | 

#### Platform

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 9.6 (8 reviews) | 
| **Integration** | Not enough data | Not enough data | 9.4 (9 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 9.3 (7 reviews) | 

#### Autonomy -  AI Agents

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 9.2 (8 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 9.6 (8 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 9.6 (9 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 9.8 (9 reviews) | 

#### Generative AI

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.7 (10 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.6 (9 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 7.7/10 | 484 |
| **Pulseway** | 7.8/10 | 38 |
| **Atera** | 7.8/10 | 474 |

#### Administration

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Screen Sharing** | 8.7 (474 reviews) | 8.7 (32 reviews) | 8.7 (441 reviews) | 
| **File Sharing** | 8.3 (476 reviews) | 8.2 (32 reviews) | 8.4 (437 reviews) | 
| **Session Recording** | 7.2 (455 reviews) | 7.3 (25 reviews) | 7.3 (382 reviews) | 
| **Unattended Remote Access** | 8.5 (467 reviews) | 9.2 (32 reviews) | 8.9 (445 reviews) | 
| **Multi - Session Handling** | 8.5 (461 reviews) | 8.6 (27 reviews) | 8.2 (421 reviews) | 
| **Multi-Monitor Support** | 8.6 (469 reviews) | 8.7 (29 reviews) | 8.2 (440 reviews) | 

#### Maintenance

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Remote Reboot** | 9.1 (473 reviews) | 9.4 (34 reviews) | 8.9 (441 reviews) | 
| **Remote Printing** | 7.1 (444 reviews) | 7.1 (26 reviews) | 7.8 (390 reviews) | 

#### Communication 

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Text Chat** | 8.0 (460 reviews) | 7.9 (29 reviews) | Feature Not Available | 
| **VoIP** | 6.0 (431 reviews) | 4.7 (24 reviews) | 6.1 (363 reviews) | 
| **Video Conference Call** | 5.9 (428 reviews) | 4.6 (24 reviews) | 6.1 (356 reviews) | 
| **Screen Annotations** | 6.6 (431 reviews) | 5.5 (26 reviews) | 6.9 (367 reviews) | 

#### Security

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Data Encryption** | 7.8 (439 reviews) | 7.3 (28 reviews) | 7.7 (379 reviews) | 
| **Compliance** | 8.1 (447 reviews) | 7.9 (27 reviews) | 8.0 (388 reviews) | 

#### Device Support

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Mobile Device Access** | 6.1 (437 reviews) | 9.1 (31 reviews) | 7.4 (390 reviews) | 
| **Multi-Platform Support** | 7.6 (447 reviews) | 8.9 (32 reviews) | 8.2 (396 reviews) | 
| **Cross-Platform** | 7.7 (447 reviews) | 8.7 (33 reviews) | 8.2 (392 reviews) | 

#### Performance

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Reporting** | 8.2 (458 reviews) | 8.5 (33 reviews) | 8.3 (425 reviews) | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Pulseway** | 9.5/10 | 5 |
| **Atera** | N/A | N/A |

#### Functionality 

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Incremental Backup** | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **OS Boot Recovery** | Not enough data | 7.7 (5 reviews) | Not enough data | 
| **Bootable Disk** | Not enough data | 9.7 (5 reviews) | Not enough data | 
| **Online Restore** | Not enough data | 10.0 (5 reviews) | Not enough data | 

#### Performance

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Multiple Backup Versions** | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **Unlimited Backup** | Not enough data | 8.7 (5 reviews) | Not enough data | 
| **Deduplication** | Not enough data | 9.7 (5 reviews) | Not enough data | 
| **Lag Free Operation** | Not enough data | 10.0 (5 reviews) | Not enough data | 

#### Agentic AI - PC Backup

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 7.0/10 | 265 |
| **Pulseway** | 5.4/10 | 36 |
| **Atera** | 7.2/10 | 286 |

#### Generative AI

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **AI Text Summarization** | 7.0 (264 reviews) | 5.4 (34 reviews) | 7.2 (281 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Pulseway** | N/A | N/A |
| **Atera** | 7.7/10 | 15 |

#### Automation - AI IT Agents

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 8.2 (10 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 7.8 (10 reviews) | 

#### Autonomy - AI IT Agents

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 7.8 (10 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 7.7 (10 reviews) | 
| **Independent Decision Making** | Not enough data | Not enough data | 8.0 (10 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.3 (10 reviews) | 

#### IT Ticket Management - AI IT Agents

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 8.2 (10 reviews) | 
| **SLA Monitoring** | Not enough data | Not enough data | Feature Not Available | 
| **Ticket Categorization** | Not enough data | Not enough data | Feature Not Available | 
| **Ticket Assignment** | Not enough data | Not enough data | 7.4 (11 reviews) | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 7.5 (10 reviews) | 

#### IT Support Automation - AI IT Agents

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 8.0 (10 reviews) | 
| **Workflow Automation** | Not enough data | Not enough data | 8.3 (13 reviews) | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 7.9 (11 reviews) | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 8.0 (10 reviews) | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 7.8 (10 reviews) | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Pulseway** | N/A | N/A |
| **Atera** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Behavioral Analysis** | Not enough data | Not enough data | Feature Not Available | 
| **Adaptive** | Not enough data | Not enough data | Feature Not Available | 
| **Predictive** | Not enough data | Not enough data | Feature Not Available | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Patch Management** | Not enough data | Not enough data | Feature Not Available | 
| **Oversees** | Not enough data | Not enough data | Feature Not Available | 
| **Self-Healing** | Not enough data | Not enough data | Not enough data | 
| **Centralized Dashboard** | Not enough data | Not enough data | Feature Not Available | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Pulseway** | N/A | N/A |
| **Atera** | 8.2/10 | 232 |

#### Incident Management

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Automate Ticket Routing** | Not enough data | Not enough data | 8.4 (210 reviews) | 
| **Ticket Prioritization** | Not enough data | Not enough data | 8.5 (213 reviews) | 
| **Ticket Notifications** | Not enough data | Not enough data | 8.8 (206 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.3 (211 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | Not enough data | 8.2 (203 reviews) | 

#### Reporting

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Dashboards** | Not enough data | Not enough data | 8.6 (211 reviews) | 
| **Time Tracking** | Not enough data | Not enough data | 8.4 (208 reviews) | 
| **Surveys** | Not enough data | Not enough data | 7.8 (201 reviews) | 

#### Access & Usability

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | 7.4 (207 reviews) | 
| **Self Service** | Not enough data | Not enough data | 8.5 (204 reviews) | 
| **Active Directory** | Not enough data | Not enough data | 8.0 (201 reviews) | 
| **Multi-Channel Access** | Not enough data | Not enough data | 8.3 (197 reviews) | 

#### Agentic AI - Service Desk

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.4 (26 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.1 (26 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.1 (25 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.0 (25 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.9 (26 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.6 (26 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.9 (26 reviews) | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Pulseway** | N/A | N/A |
| **Atera** | N/A | N/A |

#### System Control

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Device Control** | Not enough data | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | Not enough data | 

#### Security Management

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Pulseway** | N/A | N/A |
| **Atera** | N/A | N/A |

#### Management

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | Not enough data | 

#### Reporting

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Pulseway** | N/A | N/A |
| **Atera** | 8.4/10 | 87 |

#### Analysis

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Threat Detection** | Not enough data | Not enough data | 8.2 (77 reviews) | 

#### Platform

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Unified Communications Platform** | Not enough data | Not enough data | 7.8 (78 reviews) | 
| **Remote Access** | Not enough data | Not enough data | 8.8 (82 reviews) | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 8.1 (77 reviews) | 
| **Asset Tracking** | Not enough data | Not enough data | 8.3 (82 reviews) | 
| **IT Knowledge Management** | Not enough data | Not enough data | 8.5 (81 reviews) | 

#### Security

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Endpoint Protection** | Not enough data | Not enough data | 8.3 (81 reviews) | 
| **Patch Management** | Not enough data | Not enough data | 8.9 (84 reviews) | 
| **Disaster Recovery** | Not enough data | Not enough data | 7.4 (79 reviews) | 
| **Service Management** | Not enough data | Not enough data | 8.2 (80 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 8.1 (77 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.5 (12 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.6 (12 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.6 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.9 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.6 (12 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **Pulseway** | N/A | N/A |
| **Atera** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management)


**Unique to Pulseway (6):** [Server Monitoring Software](https://www.g2.com/categories/server-monitoring), [Server Backup Software](https://www.g2.com/categories/server-backup), [Incident Management Software](https://www.g2.com/categories/incident-management), [Online Backup Software](https://www.g2.com/categories/online-backup), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [PC Backup Software](https://www.g2.com/categories/pc-backup)

**Unique to Atera (11):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)


---
## Reviewer Demographics

### By Company Size

| Segment | Datto RMM | Pulseway | Atera | 
|---|---|---|---|
| **Small-Business** | 62.6% | 51.3% | 58.0% | 
| **Mid-Market** | 33.6% | 44.5% | 32.2% | 
| **Enterprise** | 3.9% | 4.2% | 9.7% | 

### By Industry

#### Datto RMM

- **Information Technology and Services:** 45.2%
- **Computer & Network Security:** 23.3%
- **Computer Networking:** 2.2%
- **Manufacturing:** 2.0%
- **Hospital & Health Care:** 2.0%
- **Financial Services:** 1.8%
- **Consulting:** 1.6%
- **Accounting:** 1.5%
- **Construction:** 1.5%
- **Computer Software:** 1.2%
- **Other:** 17.7%

#### Pulseway

- **Information Technology and Services:** 29.4%
- **Computer & Network Security:** 11.8%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.2%
- **Financial Services:** 3.4%
- **Health, Wellness and Fitness:** 2.5%
- **Telecommunications:** 2.5%
- **Retail:** 2.5%
- **Consumer Services:** 2.5%
- **Information Services:** 2.5%
- **Other:** 33.6%

#### Atera

- **Information Technology and Services:** 29.9%
- **Computer & Network Security:** 12.0%
- **Manufacturing:** 3.5%
- **Consumer Services:** 3.4%
- **Hospital & Health Care:** 2.9%
- **Telecommunications:** 2.9%
- **Consulting:** 2.5%
- **Automotive:** 2.4%
- **Construction:** 2.1%
- **Computer Software:** 1.9%
- **Other:** 36.5%

---
## Alternatives

### Alternatives to Datto RMM

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1040 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) — 4.5/5 stars (266 reviews)
- [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) — 4.6/5 stars (420 reviews)

### Alternatives to Pulseway

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1040 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1040 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)

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## Top Discussions

### Datto RMM

- Title: [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) — 2 comments
  > **Top comment:** "Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to..."
- Title: [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) — 2 comments
  > **Top comment:** "datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to..."

### Pulseway

- Title: [What can Pulseway monitor?](https://www.g2.com/discussions/what-can-pulseway-monitor) — 1 comment
  > **Top comment:** "Servers, PC's, Windows, Mac, Linux, etc."

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/datto-rmm-vs-pulseway-vs-atera)