# Datto RMM vs MSP360 RMM Comparison --- ## AI Generated Summary - **G2 reviewers report** that Datto RMM excels in **centralized management** and **automation capabilities** , making it easier for users to monitor devices and deploy software across multiple client environments. This is a significant advantage for those managing diverse IT infrastructures. - **Users say** that while Datto RMM offers robust features like **automated patch management** and **scripting capabilities** , some find it slightly more complex to set up compared to MSP360 RMM, which is noted for its **ease of deployment**. - **According to verified reviews** , MSP360 RMM stands out for its **affordability** , particularly appealing to small MSPs. Users appreciate the **low pricing** and the ability to manage everything from a single console, which enhances operational efficiency. - **Reviewers mention** that Datto RMM has a higher overall satisfaction score, reflecting its strong performance in areas like **device visibility** and proactive issue resolution. This makes it a preferred choice for users who prioritize comprehensive monitoring capabilities. - **Users highlight** that MSP360 RMM is **stable and agile** , with a user-friendly interface that allows for quick access to essential information. This simplicity is particularly beneficial for smaller teams that need to manage resources effectively without a steep learning curve. - **G2 reviewers note** that while both products have strong support ratings, MSP360 RMM receives higher marks for **quality of support** , which is crucial for users who rely on timely assistance to resolve technical issues and maintain service continuity. | | Datto RMM | MSP360 RMM | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | | **Total Reviews** | 781 | 24 | | **Largest Market Segment** | Small-Business (63.2% of reviews) | Small-Business (91.7% of reviews) | | **Entry Level Price** | No pricing available | Free 1 Admin With One-Time Purchase | --- ## Top Pros & Cons ### Datto RMM Pros: - Ease of Use (82 reviews) - Automation (60 reviews) Cons: - Remote Access Issues (42 reviews) - Slow Performance (25 reviews) ### MSP360 RMM Pros: - Customer Support (1 reviews) - Reliability (1 reviews) --- ## Ratings Comparison | Rating | Datto RMM | MSP360 RMM | |---|---|---| | **Meets Requirements** | 8.9 (661 reviews) | 8.2 (20 reviews) | | **Ease of Use** | 8.8 (735 reviews) | 8.2 (20 reviews) | | **Ease of Setup** | 8.7 (644 reviews) | 8.9 (20 reviews) | | **Ease of Admin** | 8.9 (502 reviews) | 8.6 (14 reviews) | | **Quality of Support** | 8.4 (598 reviews) | 9.1 (19 reviews) | | **Has the product been a good partner in doing business?** | 9.0 (475 reviews) | 9.2 (15 reviews) | | **Product Direction (% positive)** | 9.1 (655 reviews) | 8.8 (19 reviews) | --- ## Pricing ### Datto RMM #### Entry-Level Pricing No pricing available #### Free Trial Yes ### MSP360 RMM #### Entry-Level Pricing Plan: Community Edition Price: Free 1 Admin With One-Time Purchase Description: Free RMM Software for MSPs Key Features: - 50 endpoints - Centralized management - Computer health monitoring [Browse all 2 editions](https://www.g2.com/products/msp360-rmm/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 8.0/10 | 598 | | **MSP360 RMM** | 8.2/10 | 18 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Device Management** | 9.2 (565 reviews) | 9.0 (17 reviews) | | **Asset Management** | 8.8 (40 reviews) | Not enough data | | **ITIL Policy Compliance** | 8.0 (31 reviews) | Not enough data | #### Monitoring and Management | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Remote Monitoring** | 9.2 (562 reviews) | 8.8 (18 reviews) | | **Asset Tracking** | 8.5 (533 reviews) | Feature Not Available | | **Application Deployment** | 8.5 (539 reviews) | 7.1 (12 reviews) | | **Patch Management** | 8.6 (561 reviews) | 8.4 (16 reviews) | | **Asset Tracking** | 8.5 (30 reviews) | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Workflow Management** | 8.8 (41 reviews) | Not enough data | #### Service Management | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Remote Access** | 8.8 (562 reviews) | 7.8 (16 reviews) | | **Service Management (Issue Prioritization)** | 8.7 (40 reviews) | Not enough data | | **Ticketing** | 7.5 (35 reviews) | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Autonomous Task Execution** | 7.4 (31 reviews) | Not enough data | | **Multi-step Planning** | 6.9 (28 reviews) | Not enough data | | **Cross-system Integration** | 8.1 (37 reviews) | Not enough data | | **Adaptive Learning** | 7.0 (27 reviews) | Not enough data | | **Natural Language Interaction** | 6.7 (25 reviews) | Not enough data | | **Proactive Assistance** | 6.7 (25 reviews) | Not enough data | | **Decision Making** | 6.7 (26 reviews) | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 7.7/10 | 485 | | **MSP360 RMM** | N/A | N/A | #### Administration | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Screen Sharing** | 8.7 (475 reviews) | Not enough data | | **File Sharing** | 8.3 (476 reviews) | Not enough data | | **Session Recording** | 7.2 (455 reviews) | Not enough data | | **Unattended Remote Access** | 8.5 (467 reviews) | Not enough data | | **Multi - Session Handling** | 8.5 (461 reviews) | Not enough data | | **Multi-Monitor Support** | 8.6 (469 reviews) | Not enough data | #### Maintenance | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Remote Reboot** | 9.1 (473 reviews) | Not enough data | | **Remote Printing** | 7.1 (444 reviews) | Not enough data | #### Communication | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Text Chat** | 8.0 (460 reviews) | Not enough data | | **VoIP** | 6.0 (431 reviews) | Not enough data | | **Video Conference Call** | 5.9 (428 reviews) | Not enough data | | **Screen Annotations** | 6.6 (431 reviews) | Not enough data | #### Security | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Data Encryption** | 7.8 (439 reviews) | Not enough data | | **Compliance** | 8.1 (447 reviews) | Not enough data | #### Device Support | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Mobile Device Access** | 6.1 (437 reviews) | Not enough data | | **Multi-Platform Support** | 7.6 (447 reviews) | Not enough data | | **Cross-Platform** | 7.7 (447 reviews) | Not enough data | #### Performance | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Reporting** | 8.2 (458 reviews) | Not enough data | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 7.0/10 | 265 | | **MSP360 RMM** | N/A | N/A | #### Generative AI | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **AI Text Summarization** | 7.0 (264 reviews) | Not enough data | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **MSP360 RMM** | N/A | N/A | #### System Control | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Unique to Datto RMM (3):** [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) --- ## Reviewer Demographics ### By Company Size | Segment | Datto RMM | MSP360 RMM | |---|---|---| | **Small-Business** | 63.2% | 91.7% | | **Mid-Market** | 33.0% | 8.3% | | **Enterprise** | 3.8% | 0% | ### By Industry #### Datto RMM - **Information Technology and Services:** 45.0% - **Computer & Network Security:** 23.5% - **Computer Networking:** 2.1% - **Manufacturing:** 2.0% - **Hospital & Health Care:** 2.0% - **Consulting:** 1.9% - **Financial Services:** 1.7% - **Accounting:** 1.5% - **Construction:** 1.5% - **Computer Software:** 1.3% - **Other:** 17.6% #### MSP360 RMM - **Information Technology and Services:** 50.0% - **Computer & Network Security:** 29.2% - **Pharmaceuticals:** 4.2% - **Medical Practice:** 4.2% - **Electrical/Electronic Manufacturing:** 4.2% - **Construction:** 4.2% - **Computer Hardware:** 4.2% --- ## Alternatives ### Alternatives to Datto RMM - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4008 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1206 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (559 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (502 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1122 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1087 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (349 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews) ### Alternatives to MSP360 RMM - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1206 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (559 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (502 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1087 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (349 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4008 reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1434 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews) --- ## Top Discussions ### Datto RMM - Title: [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) — 2 comments > **Top comment:** "Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to..." - Title: [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) — 2 comments > **Top comment:** "datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to..." ### MSP360 RMM No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/datto-rmm-vs-msp360-rmm)