# Datto RMM vs MSP360 RMM Comparison --- ## AI Generated Summary - **G2 reviewers report** that Datto RMM excels in overall user satisfaction, boasting a significantly higher G2 Score compared to MSP360 RMM. Users appreciate its robust features, such as the ability to create scripts and deploy them across multiple sites, which enhances operational efficiency. - **Users say** that Datto RMM's interface is intuitive and easy to navigate, making it a preferred choice for managing numerous devices. Reviewers highlight the level of administration available, which allows for comprehensive device management, contributing to a smoother day-to-day experience. - **According to verified reviews** , while MSP360 RMM has a strong focus on customer support, with users praising its responsive and knowledgeable team, it faces challenges in setup complexity. Some users find the multitude of options can make initial configuration a bit overwhelming. - **Reviewers mention** that Datto RMM's ease of use is a standout feature, with many noting that the tools work seamlessly, which is crucial for daily operations. In contrast, MSP360 RMM, while reliable, has received feedback indicating that its setup can be intricate due to the extensive features available. - **Users highlight** the clean and straightforward design of the MSP360 platform, which makes locating endpoints and accessing detailed resource information quick and efficient. However, Datto RMM's higher ratings in device management and remote monitoring suggest it may offer a more comprehensive solution for users needing extensive oversight. - **G2 reviewers indicate** that both products have their strengths, but Datto RMM's higher overall ratings and greater number of reviews suggest a more consistent user experience. Users appreciate the effective patch management and application deployment features, which are essential for maintaining system integrity and performance. | | Datto RMM | MSP360 RMM | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | | **Total Reviews** | 759 | 24 | | **Largest Market Segment** | Small-Business (62.6% of reviews) | Small-Business (91.7% of reviews) | | **Entry Level Price** | No pricing available | Free 1 Admin With One-Time Purchase | --- ## Top Pros & Cons ### Datto RMM Pros: - Ease of Use (85 reviews) - Automation (58 reviews) Cons: - Remote Access Issues (36 reviews) - Slow Performance (24 reviews) ### MSP360 RMM Pros: - Customer Support (1 reviews) - Reliability (1 reviews) --- ## Ratings Comparison | Rating | Datto RMM | MSP360 RMM | |---|---|---| | **Meets Requirements** | 8.9 (661 reviews) | 8.2 (20 reviews) | | **Ease of Use** | 8.8 (722 reviews) | 8.2 (20 reviews) | | **Ease of Setup** | 8.7 (631 reviews) | 8.9 (20 reviews) | | **Ease of Admin** | 8.9 (502 reviews) | 8.6 (14 reviews) | | **Quality of Support** | 8.4 (598 reviews) | 9.1 (19 reviews) | | **Has the product been a good partner in doing business?** | 9.0 (475 reviews) | 9.2 (15 reviews) | | **Product Direction (% positive)** | 9.1 (655 reviews) | 8.8 (19 reviews) | --- ## Pricing ### Datto RMM #### Entry-Level Pricing No pricing available #### Free Trial Yes ### MSP360 RMM #### Entry-Level Pricing Plan: Community Edition Price: Free 1 Admin With One-Time Purchase Description: Free RMM Software for MSPs Key Features: - 50 endpoints - Centralized management - Computer health monitoring [Browse all 2 editions](https://www.g2.com/products/msp360-rmm/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 7.9/10 | 582 | | **MSP360 RMM** | 8.2/10 | 18 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Device Management** | 9.2 (561 reviews) | 9.0 (17 reviews) | | **Asset Management** | 8.8 (39 reviews) | Not enough data | | **ITIL Policy Compliance** | 7.9 (30 reviews) | Not enough data | #### Monitoring and Management | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Remote Monitoring** | 9.2 (560 reviews) | 8.8 (18 reviews) | | **Asset Tracking** | 8.5 (533 reviews) | Feature Not Available | | **Application Deployment** | 8.5 (539 reviews) | 7.1 (12 reviews) | | **Patch Management** | 8.6 (554 reviews) | 8.4 (16 reviews) | | **Asset Tracking** | 8.5 (30 reviews) | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Workflow Management** | 8.7 (38 reviews) | Not enough data | #### Service Management | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Remote Access** | 8.8 (555 reviews) | 7.8 (16 reviews) | | **Service Management (Issue Prioritization)** | 8.7 (40 reviews) | Not enough data | | **Ticketing** | 7.3 (33 reviews) | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Autonomous Task Execution** | 7.3 (30 reviews) | Not enough data | | **Multi-step Planning** | 6.9 (28 reviews) | Not enough data | | **Cross-system Integration** | 7.8 (32 reviews) | Not enough data | | **Adaptive Learning** | 7.0 (27 reviews) | Not enough data | | **Natural Language Interaction** | 6.7 (25 reviews) | Not enough data | | **Proactive Assistance** | 6.7 (25 reviews) | Not enough data | | **Decision Making** | 6.7 (26 reviews) | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 7.7/10 | 484 | | **MSP360 RMM** | N/A | N/A | #### Administration | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Screen Sharing** | 8.7 (474 reviews) | Not enough data | | **File Sharing** | 8.3 (476 reviews) | Not enough data | | **Session Recording** | 7.2 (455 reviews) | Not enough data | | **Unattended Remote Access** | 8.5 (467 reviews) | Not enough data | | **Multi - Session Handling** | 8.5 (461 reviews) | Not enough data | | **Multi-Monitor Support** | 8.6 (469 reviews) | Not enough data | #### Maintenance | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Remote Reboot** | 9.1 (473 reviews) | Not enough data | | **Remote Printing** | 7.1 (444 reviews) | Not enough data | #### Communication | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Text Chat** | 8.0 (460 reviews) | Not enough data | | **VoIP** | 6.0 (431 reviews) | Not enough data | | **Video Conference Call** | 5.9 (428 reviews) | Not enough data | | **Screen Annotations** | 6.6 (431 reviews) | Not enough data | #### Security | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Data Encryption** | 7.8 (439 reviews) | Not enough data | | **Compliance** | 8.1 (447 reviews) | Not enough data | #### Device Support | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Mobile Device Access** | 6.1 (437 reviews) | Not enough data | | **Multi-Platform Support** | 7.6 (447 reviews) | Not enough data | | **Cross-Platform** | 7.7 (447 reviews) | Not enough data | #### Performance | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Reporting** | 8.2 (458 reviews) | Not enough data | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 7.0/10 | 265 | | **MSP360 RMM** | N/A | N/A | #### Generative AI | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **AI Text Summarization** | 7.0 (264 reviews) | Not enough data | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **MSP360 RMM** | N/A | N/A | #### System Control | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | Datto RMM | MSP360 RMM | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Unique to Datto RMM (3):** [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) --- ## Reviewer Demographics ### By Company Size | Segment | Datto RMM | MSP360 RMM | |---|---|---| | **Small-Business** | 62.6% | 91.7% | | **Mid-Market** | 33.6% | 8.3% | | **Enterprise** | 3.9% | 0% | ### By Industry #### Datto RMM - **Information Technology and Services:** 45.2% - **Computer & Network Security:** 23.3% - **Computer Networking:** 2.2% - **Manufacturing:** 2.0% - **Hospital & Health Care:** 2.0% - **Financial Services:** 1.8% - **Consulting:** 1.6% - **Accounting:** 1.5% - **Construction:** 1.5% - **Computer Software:** 1.2% - **Other:** 17.7% #### MSP360 RMM - **Information Technology and Services:** 50.0% - **Computer & Network Security:** 29.2% - **Pharmaceuticals:** 4.2% - **Medical Practice:** 4.2% - **Electrical/Electronic Manufacturing:** 4.2% - **Construction:** 4.2% - **Computer Hardware:** 4.2% --- ## Alternatives ### Alternatives to Datto RMM - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3959 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1146 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1041 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews) ### Alternatives to MSP360 RMM - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1146 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1041 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3959 reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1348 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews) --- ## Top Discussions ### Datto RMM - Title: [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) — 2 comments > **Top comment:** "Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to..." - Title: [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) — 2 comments > **Top comment:** "datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to..." ### MSP360 RMM No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/datto-rmm-vs-msp360-rmm)