Introducing G2.ai, the future of software buying.Try now
Compare Datto RMM and ManageEngine ServiceDesk Plus 
Featured Products
At a Glance
Market Segments
Small-Business (62.7% of reviews)
Mid-Market (59.4% of reviews)
Entry-Level Pricing
No pricing available
Starts at $1195 (For 10 technicians annually)
Datto RMM
Star Rating
(725)4.5 out of 5
Market Segments
Small-Business (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in its ITIL Policy Compliance with a score of 9.6, which reviewers mention helps organizations adhere to best practices effectively. In contrast, Datto RMM scored lower at 8.0, indicating it may not be as robust in this area.
- Reviewers mention that ManageEngine's Asset Management feature is highly rated at 9.8, providing comprehensive tracking and management capabilities. Datto RMM, while still strong at 8.7, does not offer the same level of detail and user satisfaction.
- G2 users highlight the superior Patch Management capabilities of ManageEngine ServiceDesk Plus, which received a perfect score of 10.0, ensuring timely updates and security. Datto RMM, with a score of 8.5, may not provide the same level of assurance for users concerned about vulnerabilities.
- Users on G2 report that the Remote Access feature in ManageEngine is exceptional, achieving a perfect score of 10.0, which reviewers say enhances support efficiency. Datto RMM, while still effective at 8.7, does not match this level of performance.
- Reviewers mention that ManageEngine's Service Management capabilities are rated at 9.7, indicating a strong focus on ticketing and incident resolution. In comparison, Datto RMM's score of 8.6 suggests it may not be as comprehensive in managing service requests.
- Users say that the Ticketing System in ManageEngine ServiceDesk Plus is rated at 9.0, providing a user-friendly experience for managing support requests. Datto RMM, while functional, scored lower at 7.9, indicating potential areas for improvement in user experience.
Pricing
Entry-Level Pricing
Datto RMM
No pricing availableManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Free Trial
Datto RMM
Free Trial is available
ManageEngine ServiceDesk Plus
Free Trial is available
Ratings
Meets Requirements
8.9
652
8.6
216
Ease of Use
8.9
697
8.5
216
Ease of Setup
8.8
605
8.1
158
Ease of Admin
8.9
500
8.4
157
Quality of Support
8.5
590
8.1
201
Has the product been a good partner in doing business?
9.0
474
8.3
149
Product Direction (% positive)
9.1
650
8.2
208
Features by Category
Ticket and Case Management
Not enough data
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Generative AI
Not enough data
6.8
13
Not enough data
6.9
13
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Platform
Not enough data
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Administration
Not enough data
8.8
38
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Service Desk
Not enough data
9.2
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
40
|
Verified
Management
Not enough data
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Functionality
Not enough data
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
38
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.1
547
Not enough data
8.8
34
Not enough data
7.9
30
Not enough data
Monitoring and Management
9.2
545
Not enough data
8.5
534
Not enough data
8.5
531
Not enough data
8.6
536
Not enough data
8.5
30
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
31
Not enough data
Service Management
8.8
535
Not enough data
8.3
31
Not enough data
7.2
32
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.1
28
Not enough data
6.9
28
Not enough data
7.4
28
Not enough data
7.0
27
Not enough data
6.7
25
Not enough data
6.7
25
Not enough data
6.7
26
Not enough data
Monitoring
Not enough data
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Management Tools
Not enough data
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Generative AI
Not enough data
7.6
12
Not enough data
7.6
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.7
475
Not enough data
8.3
476
Not enough data
7.2
457
Not enough data
8.5
468
Not enough data
8.5
462
Not enough data
8.7
470
Not enough data
Maintenance
9.1
473
Not enough data
7.1
446
Not enough data
Communication
8.0
461
Not enough data
6.0
433
Not enough data
5.9
430
Not enough data
6.5
433
Not enough data
Security
7.8
440
Not enough data
8.1
448
Not enough data
Device Support
6.1
439
Not enough data
7.6
448
Not enough data
7.7
448
Not enough data
Performance
8.2
458
Not enough data
Generative AI
7.0
265
Not enough data
Incident Management
Not enough data
8.7
93
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Reporting
Not enough data
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Access & Usability
Not enough data
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.9
67
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Datto RMM and ManageEngine ServiceDesk Plus share no categories
Unique Categories
Datto RMM is categorized as Remote Monitoring & Management (RMM), Patch Management, Remote Support, and Endpoint Management
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Service Desk, Incident Management, and Help Desk
Reviews
Reviewers' Company Size
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
44.4%
Computer & Network Security
23.9%
Computer Networking
2.2%
Manufacturing
2.1%
Hospital & Health Care
2.1%
Other
25.3%
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Alternatives
Discussions
What is datto RMM used for?
2 Comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 Comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
ManageEngine ServiceDesk Plus has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
