# Datto RMM vs LogMeIn Rescue Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LogMeIn Rescue excels in user-friendliness, with many praising its simple connection process. Users appreciate that it allows end users to connect with just one click, making it accessible even for those who are not technically inclined.
- **According to verified reviews** , Datto RMM stands out for its robust centralized management and automation capabilities. Users highlight its ability to monitor devices and automate maintenance tasks, which significantly enhances efficiency in managing multiple client environments.
- **Users say** that LogMeIn Rescue offers a high level of security with features like 256-bit AES encryption, which is a critical factor for businesses concerned about data protection. This focus on security is often mentioned as a key advantage over competitors.
- **Reviewers mention** that Datto RMM provides strong remote monitoring and management features, including automated patch management and alerting systems. This proactive approach helps users identify and resolve issues before they escalate, which is particularly beneficial for IT teams.
- **G2 reviewers highlight** that LogMeIn Rescue's interface is intuitive and user-friendly, making it easy for support teams to resolve issues quickly. The smooth connection process is frequently noted as a significant advantage in enhancing customer support experiences.
- **According to recent feedback** , while Datto RMM is highly customizable, some users feel that it can be complex to navigate initially. This complexity may pose a challenge for teams looking for a straightforward setup, contrasting with LogMeIn Rescue's more streamlined onboarding experience.



| | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 771 | 210 | 
| **Largest Market Segment** | Small-Business (62.6% of reviews) | Mid-Market (40.7% of reviews) | 
| **Entry Level Price** | No pricing available | $149.00 1 technician | 

---
## Top Pros & Cons

### Datto RMM

Pros:
- Ease of Use (85 reviews)
- Automation (58 reviews)

Cons:
- Remote Access Issues (36 reviews)
- Slow Performance (24 reviews)

### LogMeIn Rescue

Pros:
- Ease of Use (5 reviews)
- Remote Access (4 reviews)

Cons:
- Expensive (3 reviews)
- Feature Limitations (2 reviews)

---
## Ratings Comparison
| Rating | Datto RMM | LogMeIn Rescue | 
|---|---|---|
  | **Meets Requirements** | 8.9 (661 reviews) | 9.3 (167 reviews) | 
  | **Ease of Use** | 8.8 (722 reviews) | 9.1 (166 reviews) | 
  | **Ease of Setup** | 8.7 (631 reviews) | 9.2 (100 reviews) | 
  | **Ease of Admin** | 8.9 (502 reviews) | 9.0 (82 reviews) | 
  | **Quality of Support** | 8.4 (598 reviews) | 8.8 (149 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (475 reviews) | 9.0 (78 reviews) | 
  | **Product Direction (% positive)** | 9.1 (655 reviews) | 8.4 (156 reviews) | 

---
## Pricing

### Datto RMM

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### LogMeIn Rescue

#### Entry-Level Pricing

Plan: Remote Device Support

Price: $149.00 1 technician

Description: Powerful remote support for IT and customer care, from simple to complex



Key Features:
- Windows & Mac Remote Control
- Unattended access
- In Session Diagnostics

[Browse all 2 editions](https://www.g2.com/products/logmein-rescue/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **LogMeIn Rescue** | 8.8/10 | 103 |

#### Ticket and Case Management

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.7 (52 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.6 (50 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 9.0 (54 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | Feature Not Available | 
| **SLA Management** | Not enough data | 9.2 (42 reviews) | 
| **Attachments/Screencasts** | Not enough data | 9.2 (59 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 9.0 (47 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (11 reviews) | 

#### Agentic AI - Help Desk

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.8 (55 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.6 (46 reviews) | 
| **Chat/Live Support** | Not enough data | 9.1 (67 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | Feature Not Available | 
| **Voice** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.6 (36 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.9 (36 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.0 (38 reviews) ✓ Verified | 
| **Integration** | Not enough data | 9.0 (28 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.9 (54 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.9 (53 reviews) ✓ Verified | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 7.9/10 | 582 |
| **LogMeIn Rescue** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Device Management** | 9.2 (561 reviews) | Not enough data | 
| **Asset Management** | 8.8 (39 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 7.9 (30 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Remote Monitoring** | 9.2 (560 reviews) | Not enough data | 
| **Asset Tracking** | 8.5 (533 reviews) | Not enough data | 
| **Application Deployment** | 8.5 (539 reviews) | Not enough data | 
| **Patch Management** | 8.6 (554 reviews) | Not enough data | 
| **Asset Tracking** | 8.5 (30 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Workflow Management** | 8.7 (38 reviews) | Not enough data | 

#### Service Management

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Remote Access** | 8.8 (555 reviews) | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.7 (40 reviews) | Not enough data | 
| **Ticketing** | 7.3 (33 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (28 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (32 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (25 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (25 reviews) | Not enough data | 
| **Decision Making** | 6.7 (26 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **LogMeIn Rescue** | N/A | N/A |

#### ServiceNow Apps

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.2 (6 reviews) | 
| **Value** | Not enough data | 8.3 (6 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 7.7/10 | 484 |
| **LogMeIn Rescue** | 8.9/10 | 55 |

#### Administration

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Screen Sharing** | 8.7 (474 reviews) | 9.7 (49 reviews) | 
| **File Sharing** | 8.3 (476 reviews) | 9.5 (46 reviews) | 
| **Session Recording** | 7.2 (455 reviews) | 9.1 (42 reviews) | 
| **Unattended Remote Access** | 8.5 (467 reviews) | 9.1 (39 reviews) | 
| **Multi - Session Handling** | 8.5 (461 reviews) | 9.2 (45 reviews) | 
| **Multi-Monitor Support** | 8.6 (469 reviews) | 8.9 (44 reviews) | 

#### Maintenance

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Remote Reboot** | 9.1 (473 reviews) | 9.3 (44 reviews) | 
| **Remote Printing** | 7.1 (444 reviews) | 8.8 (33 reviews) | 

#### Communication 

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Text Chat** | 8.0 (460 reviews) | 9.2 (43 reviews) | 
| **VoIP** | 6.0 (431 reviews) | 8.1 (32 reviews) | 
| **Video Conference Call** | 5.9 (428 reviews) | 8.0 (34 reviews) | 
| **Screen Annotations** | 6.6 (431 reviews) | 8.9 (40 reviews) | 

#### Security

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Data Encryption** | 7.8 (439 reviews) | 9.3 (41 reviews) | 
| **Compliance** | 8.1 (447 reviews) | 9.0 (40 reviews) | 

#### Device Support

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Mobile Device Access** | 6.1 (437 reviews) | 8.4 (41 reviews) | 
| **Multi-Platform Support** | 7.6 (447 reviews) | 8.6 (43 reviews) | 
| **Cross-Platform** | 7.7 (447 reviews) | 8.5 (44 reviews) | 

#### Performance

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Reporting** | 8.2 (458 reviews) | 9.0 (43 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **LogMeIn Rescue** | 9.1/10 | 8 |

#### Administration

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Access Control** | Not enough data | 9.4 (8 reviews) | 
| **Web Page Navigation** | Not enough data | 9.0 (7 reviews) | 
| **Real Time Assistance** | Not enough data | 9.2 (8 reviews) | 

#### Security

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Data Security** | Not enough data | 9.5 (7 reviews) | 
| **Data Masking** | Not enough data | 8.3 (6 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | 7.0/10 | 265 |
| **LogMeIn Rescue** | N/A | N/A |

#### Generative AI

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **AI Text Summarization** | 7.0 (264 reviews) | Not enough data | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **LogMeIn Rescue** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Video Control** | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **LogMeIn Rescue** | 8.7/10 | 59 |

#### Incident Management

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.7 (25 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.8 (26 reviews) | 
| **Ticket Notifications** | Not enough data | 8.5 (29 reviews) | 
| **Knowledge Base** | Not enough data | 8.3 (33 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.6 (28 reviews) | 

#### Reporting

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Dashboards** | Not enough data | 8.8 (39 reviews) | 
| **Time Tracking** | Not enough data | 8.8 (39 reviews) | 
| **Surveys** | Not enough data | 8.8 (27 reviews) | 

#### Access & Usability

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Mobile** | Not enough data | 8.5 (35 reviews) | 
| **Self Service** | Not enough data | 8.9 (36 reviews) | 
| **Active Directory** | Not enough data | 9.0 (29 reviews) | 
| **Multi-Channel Access** | Not enough data | 9.1 (31 reviews) | 

#### Agentic AI - Service Desk

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **LogMeIn Rescue** | N/A | N/A |

#### System Control

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Datto RMM** | N/A | N/A |
| **LogMeIn Rescue** | 9.2/10 | 81 |

#### Administration

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Usage Information** | Not enough data | 9.0 (59 reviews) | 
| **Integrations** | Not enough data | 8.9 (48 reviews) | 
| **Diagnostics** | Not enough data | 9.0 (60 reviews) | 
| **Session Recording** | Not enough data | 9.0 (56 reviews) | 
| **Session Transfer** | Not enough data | 9.4 (62 reviews) | 
| **Unattended Access** | Not enough data | 9.3 (59 reviews) | 
| **File Sharing** | Not enough data | 9.2 (66 reviews) | 

#### Platform

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 9.4 (58 reviews) | 
| **Mobile Device Access** | Not enough data | 8.5 (50 reviews) | 
| **Applications Management** | Not enough data | 9.2 (52 reviews) | 
| **Remote Device Control** | Not enough data | 9.4 (66 reviews) | 

#### Security

| Feature | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Remote Wipe** | Not enough data | 9.4 (40 reviews) | 
| **Device Management** | Not enough data | 9.3 (46 reviews) | 
| **Device Enrollment** | Not enough data | 9.3 (45 reviews) | 

---
## Categories
**Shared Categories (1):** [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to Datto RMM (3):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management)

**Unique to LogMeIn Rescue (6):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support), [Help Desk Software](https://www.g2.com/categories/help-desk), [Service Desk Software](https://www.g2.com/categories/service-desk), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)


---
## Reviewer Demographics

### By Company Size

| Segment | Datto RMM | LogMeIn Rescue | 
|---|---|---|
| **Small-Business** | 62.6% | 34.5% | 
| **Mid-Market** | 33.5% | 40.7% | 
| **Enterprise** | 3.9% | 24.7% | 

### By Industry

#### Datto RMM

- **Information Technology and Services:** 45.2%
- **Computer & Network Security:** 23.3%
- **Computer Networking:** 2.2%
- **Manufacturing:** 2.0%
- **Hospital & Health Care:** 2.0%
- **Financial Services:** 1.8%
- **Consulting:** 1.6%
- **Accounting:** 1.5%
- **Construction:** 1.5%
- **Computer Software:** 1.2%
- **Other:** 17.7%

#### LogMeIn Rescue

- **Information Technology and Services:** 22.9%
- **Computer Software:** 10.4%
- **Computer & Network Security:** 6.8%
- **Accounting:** 4.2%
- **Financial Services:** 3.1%
- **Computer Networking:** 3.1%
- **Wholesale:** 2.6%
- **Hospital & Health Care:** 2.6%
- **Education Management:** 2.1%
- **Legal Services:** 2.1%
- **Other:** 40.1%

---
## Alternatives

### Alternatives to Datto RMM

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4313 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3979 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1178 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (556 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (502 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1111 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1057 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)

### Alternatives to LogMeIn Rescue

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3979 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (502 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (699 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1099 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (387 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (512 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (651 reviews)
- [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) — 4.7/5 stars (254 reviews)

---
## Top Discussions

### Datto RMM

- Title: [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) — 2 comments
  > **Top comment:** "Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to..."
- Title: [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) — 2 comments
  > **Top comment:** "datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to..."

### LogMeIn Rescue

- Title: [What version of Mac OS is preferred for remote connections?](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) — 1 comment, 1 upvote
  > **Top comment:** "LogMeIn just came out with the new beta version to run on Catalina.  I usually wait for the final but tested the beta and have not found any issues with it. ..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/datto-rmm-vs-logmein-rescue)