Compare Datto RMM and Heimdal 
At a Glance
Market Segments
Small-Business (62.6% of reviews)
Mid-Market (60.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Datto RMM
Star Rating
(731)4.5 out of 5
Market Segments
Small-Business (62.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMHeimdal
Star Rating
(52)4.4 out of 5
Market Segments
Mid-Market (60.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about HeimdalSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Datto RMM excels in overall user satisfaction, boasting a significantly higher score compared to Heimdal. Users appreciate features like the ability to create scripts and deploy them across multiple sites, which enhances operational efficiency.
- Users say that Datto RMM's implementation process is notably quick and intuitive, making it easier for teams to get started. In contrast, Heimdal's setup is perceived as more challenging, with some users mentioning difficulties in configuration.
- Reviewers mention that Datto RMM provides a robust set of administrative tools, allowing for comprehensive device management. This level of control is particularly beneficial for organizations managing numerous devices, as highlighted by users who value the platform's ease of use.
- According to verified reviews, Heimdal shines in its customer support, with users praising the availability of technicians 24/7 who are knowledgeable and helpful. This level of support is a strong point for Heimdal, especially for users who prioritize assistance when needed.
- Users appreciate Heimdal's straightforward user interface, which is designed to be accessible even for entry-level security personnel. This simplicity contrasts with Datto RMM's more complex features, which may require a steeper learning curve for new users.
- Reviewers highlight that while Datto RMM offers a wider range of features and higher satisfaction ratings, Heimdal provides reliable security solutions at an affordable price, making it a compelling option for budget-conscious organizations looking for essential security functionalities.
Pricing
Entry-Level Pricing
Datto RMM
No pricing availableHeimdal
No pricing availableFree Trial
Datto RMM
Free Trial is available
Heimdal
Free Trial is available
Ratings
Meets Requirements
8.9
658
8.8
42
Ease of Use
8.9
703
8.5
42
Ease of Setup
8.8
611
8.3
32
Ease of Admin
8.9
504
8.3
29
Quality of Support
8.4
595
9.6
41
Has the product been a good partner in doing business?
9.0
477
9.4
29
Product Direction (% positive)
9.1
655
7.5
37
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
9.1
551
Not enough data
8.8
36
Not enough data
7.9
30
Not enough data
Monitoring and Management
9.2
546
Not enough data
8.5
534
Not enough data
8.5
533
Not enough data
8.6
541
Not enough data
8.5
30
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
31
Not enough data
Service Management
8.8
540
Not enough data
8.3
31
Not enough data
7.3
33
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.2
29
Not enough data
6.9
28
Not enough data
7.4
28
Not enough data
7.0
27
Not enough data
6.7
25
Not enough data
6.7
25
Not enough data
6.7
26
Not enough data
Administration
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
9.7
5
Monitoring
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
10.0
5
Reporting
Not enough data
Not enough data
Not enough data
9.4
6
Administration
8.7
475
Not enough data
8.3
476
Not enough data
7.2
456
Not enough data
8.5
467
Not enough data
8.5
462
Not enough data
8.6
470
Not enough data
Maintenance
9.1
473
Not enough data
7.1
445
Not enough data
Communication
8.0
461
Not enough data
6.0
432
Not enough data
5.9
429
Not enough data
6.5
432
Not enough data
Security
7.8
440
Not enough data
8.1
448
Not enough data
Device Support
6.1
438
Not enough data
7.6
448
Not enough data
7.7
448
Not enough data
Performance
8.2
458
Not enough data
Platform Features
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation Capabilities
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
7.0
264
Feature Not Available
Agentic AI - Email Anti-spam Features
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Application Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Services - Endpoint Detection & Response (EDR)
Not enough data
Not enough data
Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.6
6
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.4
6
Not enough data
9.1
9
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Datto RMM and Heimdal are categorized as Patch Management and Endpoint Management
Unique Categories
Datto RMM is categorized as Remote Monitoring & Management (RMM) and Remote Support
Reviews
Reviewers' Company Size
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Heimdal
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
44.5%
Computer & Network Security
23.7%
Computer Networking
2.2%
Manufacturing
2.1%
Hospital & Health Care
2.1%
Other
25.5%
Computer & Network Security
10.0%
Construction
8.0%
Hospital & Health Care
6.0%
Oil & Energy
6.0%
Mechanical or Industrial Engineering
6.0%
Other
64.0%
Alternatives
Discussions
What is datto RMM used for?
2 Comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 Comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
Heimdal has no discussions with answers
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