# Datto RMM vs FileWave Comparison --- ## AI Generated Summary - **G2 reviewers report** that Datto RMM excels in centralized management and automation capabilities, making it easier for users to monitor devices and deploy software across multiple client environments. This feature is particularly beneficial for small businesses looking for efficient remote support solutions. - **Users say** that FileWave stands out for its detailed-oriented approach and multi-platform support, allowing for effective management of various devices in one centralized location. This is a significant advantage for mid-market companies that require flexibility in device management. - **Reviewers mention** that Datto RMM's strong performance in remote monitoring and management is a key highlight, with features like automated patch management and scripting capabilities that help proactively identify and resolve issues before they escalate. - **According to verified reviews** , FileWave's interface is praised for its ease of use, making it simpler for users to navigate and manage their devices. This user-friendly design can be a deciding factor for teams that prioritize intuitive software. - **G2 reviewers note** that while Datto RMM has a higher overall satisfaction score, FileWave's users appreciate its quality of support, which is rated slightly higher. This indicates that FileWave may provide a more responsive support experience, which can be crucial for businesses needing immediate assistance. - **Users highlight** that Datto RMM's quick implementation process is a significant advantage, with many recent users specifically mentioning the intuitive onboarding wizard that facilitates a smoother setup experience compared to FileWave, which has faced some challenges in this area. | | Datto RMM | FileWave | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | | **Total Reviews** | 782 | 20 | | **Largest Market Segment** | Small-Business (63.4% of reviews) | Mid-Market (55.6% of reviews) | | **Entry Level Price** | No pricing available | Starting at $2.00 1 Devices or Users Per Year | --- ## Top Pros & Cons ### Datto RMM Pros: - Ease of Use (82 reviews) - Automation (60 reviews) Cons: - Remote Access Issues (42 reviews) - Slow Performance (25 reviews) ### FileWave **Not enough data** --- ## Ratings Comparison | Rating | Datto RMM | FileWave | |---|---|---| | **Meets Requirements** | 8.9 (662 reviews) | 8.7 (13 reviews) | | **Ease of Use** | 8.8 (739 reviews) | 8.5 (13 reviews) | | **Ease of Setup** | 8.7 (648 reviews) | 7.8 (13 reviews) | | **Ease of Admin** | 8.9 (503 reviews) | 8.6 (13 reviews) | | **Quality of Support** | 8.4 (599 reviews) | 8.7 (14 reviews) | | **Has the product been a good partner in doing business?** | 9.0 (476 reviews) | 9.9 (13 reviews) | | **Product Direction (% positive)** | 9.1 (656 reviews) | 9.2 (14 reviews) | --- ## Pricing ### Datto RMM #### Entry-Level Pricing No pricing available #### Free Trial Yes ### FileWave #### Entry-Level Pricing Plan: Education Price: Starting at $2.00 1 Devices or Users Per Year Key Features: - Endpoint Management [Browse all 3 editions](https://www.g2.com/products/filewave/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 8.0/10 | 599 | | **FileWave** | N/A | N/A | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | Datto RMM | FileWave | |---|---|---| | **Device Management** | 9.2 (567 reviews) | Not enough data | | **Asset Management** | 8.8 (40 reviews) | Not enough data | | **ITIL Policy Compliance** | 8.1 (32 reviews) | Not enough data | #### Monitoring and Management | Feature | Datto RMM | FileWave | |---|---|---| | **Remote Monitoring** | 9.2 (565 reviews) | Not enough data | | **Asset Tracking** | 8.5 (533 reviews) | Not enough data | | **Application Deployment** | 8.5 (539 reviews) | Not enough data | | **Patch Management** | 8.6 (563 reviews) | Not enough data | | **Asset Tracking** | 8.5 (30 reviews) | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | Datto RMM | FileWave | |---|---|---| | **Workflow Management** | 8.8 (42 reviews) | Not enough data | #### Service Management | Feature | Datto RMM | FileWave | |---|---|---| | **Remote Access** | 8.8 (564 reviews) | Not enough data | | **Service Management (Issue Prioritization)** | 8.7 (40 reviews) | Not enough data | | **Ticketing** | 7.5 (35 reviews) | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | Datto RMM | FileWave | |---|---|---| | **Autonomous Task Execution** | 7.4 (31 reviews) | Not enough data | | **Multi-step Planning** | 6.9 (28 reviews) | Not enough data | | **Cross-system Integration** | 8.1 (38 reviews) | Not enough data | | **Adaptive Learning** | 7.0 (27 reviews) | Not enough data | | **Natural Language Interaction** | 6.7 (25 reviews) | Not enough data | | **Proactive Assistance** | 6.7 (25 reviews) | Not enough data | | **Decision Making** | 6.7 (26 reviews) | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 7.7/10 | 485 | | **FileWave** | N/A | N/A | #### Administration | Feature | Datto RMM | FileWave | |---|---|---| | **Screen Sharing** | 8.7 (475 reviews) | Not enough data | | **File Sharing** | 8.3 (476 reviews) | Not enough data | | **Session Recording** | 7.2 (455 reviews) | Not enough data | | **Unattended Remote Access** | 8.5 (467 reviews) | Not enough data | | **Multi - Session Handling** | 8.5 (461 reviews) | Not enough data | | **Multi-Monitor Support** | 8.6 (469 reviews) | Not enough data | #### Maintenance | Feature | Datto RMM | FileWave | |---|---|---| | **Remote Reboot** | 9.1 (473 reviews) | Not enough data | | **Remote Printing** | 7.1 (444 reviews) | Not enough data | #### Communication | Feature | Datto RMM | FileWave | |---|---|---| | **Text Chat** | 8.0 (460 reviews) | Not enough data | | **VoIP** | 6.0 (431 reviews) | Not enough data | | **Video Conference Call** | 5.9 (428 reviews) | Not enough data | | **Screen Annotations** | 6.6 (431 reviews) | Not enough data | #### Security | Feature | Datto RMM | FileWave | |---|---|---| | **Data Encryption** | 7.8 (439 reviews) | Not enough data | | **Compliance** | 8.1 (447 reviews) | Not enough data | #### Device Support | Feature | Datto RMM | FileWave | |---|---|---| | **Mobile Device Access** | 6.1 (437 reviews) | Not enough data | | **Multi-Platform Support** | 7.6 (447 reviews) | Not enough data | | **Cross-Platform** | 7.7 (447 reviews) | Not enough data | #### Performance | Feature | Datto RMM | FileWave | |---|---|---| | **Reporting** | 8.2 (458 reviews) | Not enough data | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **Datto RMM** | 7.0/10 | 265 | | **FileWave** | N/A | N/A | #### Generative AI | Feature | Datto RMM | FileWave | |---|---|---| | **AI Text Summarization** | 7.0 (264 reviews) | Not enough data | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **FileWave** | N/A | N/A | #### System Control | Feature | Datto RMM | FileWave | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | Datto RMM | FileWave | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | Datto RMM | FileWave | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Mobile Device Management (MDM) | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **FileWave** | 9.2/10 | 12 | #### Platform - Mobile Device Management (MDM) | Feature | Datto RMM | FileWave | |---|---|---| | **Regulation Compliant** | Not enough data | 9.0 (10 reviews) | #### Operating System | Feature | Datto RMM | FileWave | |---|---|---| | **Multi-Systems Support** | Not enough data | 9.0 (10 reviews) | | **Apple Support** | Not enough data | 9.8 (11 reviews) | | **Android Support** | Not enough data | Not enough data | #### Management | Feature | Datto RMM | FileWave | |---|---|---| | **Applicatons Management** | Not enough data | 9.5 (10 reviews) | | **Applications Consolidation** | Not enough data | 9.6 (8 reviews) | | **Whitelist** | Not enough data | 8.9 (6 reviews) | | **Blacklist** | Not enough data | 8.9 (6 reviews) | | **Usage Information** | Not enough data | 8.8 (10 reviews) | #### Security | Feature | Datto RMM | FileWave | |---|---|---| | **Remote Wipe** | Not enough data | 9.3 (10 reviews) | | **Security** | Not enough data | 9.2 (10 reviews) | #### Agentic AI - Mobile Device Management (MDM) | Feature | Datto RMM | FileWave | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Enterprise Mobility Management | Product | Score | Reviews | |---|---|---| | **Datto RMM** | N/A | N/A | | **FileWave** | 9.2/10 | 9 | #### Platform | Feature | Datto RMM | FileWave | |---|---|---| | **Regulation Compliant** | Not enough data | 8.5 (8 reviews) | | **Device Enrollment** | Not enough data | 10.0 (8 reviews) | | **Device Configuration** | Not enough data | 9.8 (8 reviews) | #### Operating System | Feature | Datto RMM | FileWave | |---|---|---| | **Multiple Mobile Operating System Support** | Not enough data | 9.8 (8 reviews) | | **Apple Support** | Not enough data | 9.8 (8 reviews) | | **Android Support** | Not enough data | 8.3 (6 reviews) | #### Security | Feature | Datto RMM | FileWave | |---|---|---| | **Device Management** | Not enough data | 9.4 (8 reviews) | | **Custom Alerts** | Not enough data | 9.0 (8 reviews) | | **Security** | Not enough data | 9.2 (8 reviews) | #### Management | Feature | Datto RMM | FileWave | |---|---|---| | **Applicatons Management** | Not enough data | 9.8 (8 reviews) | | **Applications Consolidation** | Not enough data | 9.3 (7 reviews) | | **Whitelist** | Not enough data | 8.6 (6 reviews) | | **Blacklist** | Not enough data | 8.6 (6 reviews) | | **Usage Information** | Not enough data | 8.1 (7 reviews) | #### Agentic AI - Enterprise Mobility Management | Feature | Datto RMM | FileWave | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) **Unique to Datto RMM (3):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support) **Unique to FileWave (2):** [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Enterprise Mobility Management Software](https://www.g2.com/categories/enterprise-mobility-management) --- ## Reviewer Demographics ### By Company Size | Segment | Datto RMM | FileWave | |---|---|---| | **Small-Business** | 63.4% | 0% | | **Mid-Market** | 32.8% | 55.6% | | **Enterprise** | 3.8% | 44.4% | ### By Industry #### Datto RMM - **Information Technology and Services:** 44.9% - **Computer & Network Security:** 23.7% - **Computer Networking:** 2.1% - **Manufacturing:** 2.0% - **Hospital & Health Care:** 2.0% - **Consulting:** 1.8% - **Financial Services:** 1.7% - **Accounting:** 1.5% - **Construction:** 1.5% - **Computer Software:** 1.3% - **Other:** 17.5% #### FileWave - **Education Management:** 44.4% - **Primary/Secondary Education:** 27.8% - **Wholesale:** 5.6% - **Sports:** 5.6% - **Newspapers:** 5.6% - **Media Production:** 5.6% - **Financial Services:** 5.6% --- ## Alternatives ### Alternatives to Datto RMM - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4574 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4045 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (514 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1100 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (349 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews) ### Alternatives to FileWave - [Jamf](https://www.g2.com/products/jamf/reviews) — 4.7/5 stars (2303 reviews) - [Scalefusion](https://www.g2.com/products/scalefusion/reviews) — 4.7/5 stars (398 reviews) - [Iru](https://www.g2.com/products/iru/reviews) — 4.7/5 stars (823 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4574 reviews) - [AirDroid Business](https://www.g2.com/products/airdroid-business/reviews) — 4.9/5 stars (428 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (349 reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (4022 reviews) - [Absolute Secure Endpoint](https://www.g2.com/products/absolute-secure-endpoint/reviews) — 4.6/5 stars (408 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews) --- ## Top Discussions ### Datto RMM - Title: [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) — 2 comments > **Top comment:** "Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to..." - Title: [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) — 2 comments > **Top comment:** "datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to..." ### FileWave - Title: [What is the best way to mass image devices on a regular schedule that do not have an onboard NIC without involving needing to update the information for the client in the system each time?](https://www.g2.com/discussions/33435-what-is-the-best-way-to-mass-image-devices-on-a-regular-schedule-that-do-not-have-an-onboard-nic-without-involving-needing-to-update-the-information-for-the-client-in-the-system-each-time) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Hey, Brad! Thanks for asking about our imaging functionality. As this is a little above my technical expertise, I've passed your question along to our..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/datto-rmm-vs-filewave)